Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you.
First, access your Spotify account through your browser, whether on your PC or cell phone, and log in. Then go to "Account" > "Security and Privacy" > "Manage Apps". In this section, you will see a list of all apps that have access to your account. Remove access for anyone you don't know about or no longer use.
I only keep access to apps I use frequently, like Alexa and Amazon. Also, whenever you participate in trends that link your Spotify account, remember to remove access to these apps right after use. This will ensure that your account is always safe and protected from misuse.
To check if your account has been compromised, look for signs such as changes to your playlists, songs you don't recognize being played, or login notifications from unknown devices. If you suspect your account has been taken over, change your password immediately and follow the steps above to remove any unknown access.
You can check out a Spotify FAQ that contains more information about these cases at this link. Like it 🙂
Be careful, and enjoy your music!
Cheers,
ribezaz
My account was hacked and I can’t find anyone at Spotify to help me- do you know how to get back my playlist?
I have had someone playing music on my account randomly the past two weeks and I've "secured" and changed my password twice and signed out of everywhere twice. Support chat was no help but I did remove Alexa, Bose, and Waze from my account and I'm hoping that is a fix. Unfortunately, I use my Alexa for music but I wonder if somehow someone is connecting to my Spotify from other Alexa's or speakers because I have no notifications of any new log ins. Has anyone else had the happen to them?
It is important, if possible, to also protect your account with two-factor authentication. Google itself, for example, offers this possibility! @ssydmarie
Hi there!
How can we enable the Google 2FA?
Hey @Babyodaa,
Thanks for the question! You can follow these instructions to enable 2FA to your Google account but, do note that we cannot guarantee that the steps from the article are up to date. For further guidance on how to use the 2FA for maximized protection of your devices, it'd be best to reach out to Google's support folks themselves directly 🙂
Hope this works out well for you! We're here if there's anything else in the meantime.
Thanks, Vasil! I'll take a look into this and keep you guys posted!
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…