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I accepted an invitation to join a family plan. I obviously live at the same address and I was trying to do this while staying there too actually. When I typed the address it said it didn´t match. I decided to literally copy the address from the mast...
Casual Listener
87220 Views
67 replies
8 likes
I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Newbie
107173 Views
85 replies
6 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Visitor
91159 Views
45 replies
9 likes
PlanPremium Family CountryAustria DeviceSamsung Galaxy A34Operating SystemAndroid version 16 My Question or IssueA member of my Premium Family subscription sees "loading screen" ads whenever she opens the app. Everything else functions like a premium...
Plan Premium Family Country Austria Device Samsung Galaxy A34 Operating System Android version 16 My Question or Issue A member of my Premium Family s...
Spotify Star
20 Views
1 replies
0 likes
Plan Family Premium Country Peru ------------------ Dear Spotify, I am writing because my Family account was just cancelled after being a loyal customer for over 10 years. Recently, I changed my credit card and hadn't updated it on your platform. The...
Plan Family Premium Country Peru ------------------ Dear Spotify, I am writing because my Family account was just cancelled after being a loyal customer for over 10 years. Recently, I c...
Visitor
5125 Views
13 replies
2 likes
PlanPremiumCountrySingaporeDeviceiPhone 14, Mac Pro M1, Apple TvOperating SystemiOS, MacOS, AppleTvOs My Question or IssueI want the ability to not show the song / album covers when a song is playing in either my iPhone, Apple Tv nor MacOs. A so-call...
Plan Premium Country Singapore Device iPhone 14, Mac Pro M1, Apple Tv Operating System iOS, MacOS, AppleTvOs My Question or Issue I want the ability to not show the song / album cove...
Visitor
3455 Views
3 replies
3 likes
I was preparing to cancel the Family Premium plan I have on the account with my sisters, but at one of the steps the following message appeared: "The young listeners will be removed from the plan, and their accounts will be permanently deleted." I un...
I was preparing to cancel the Family Premium plan I have on the account with my sisters, but at one of the steps the following message appeared: "The young listeners will be removed from the plan, a...
Spotify Star
771 Views
1 replies
0 likes
Hi everyone! Is there any plan to make Spotify Kids available in Chile? I’ve being waiting the app for 3 years with no luck… Music here in Latin America (mainly regueton) is not good for kids and an open library is not helping. Also music here is par...
Hi everyone! Is there any plan to make Spotify Kids available in Chile? I’ve being waiting the app for 3 years with no luck… 😞 Music here in Latin America (mainly regueton) is not ...
Visitor
1152 Views
2 replies
0 likes
I just got the family account too and thought there was supposed to be a shared family playlist. I remember seeing that somewhere. I manage my kids account and the easiest way is for me to copy the link to the playlist in my account. Switch to the ma...
I just got the family account too and thought there was supposed to be a shared family playlist. I remember seeing that somewhere. I manage my kids account and the easiest way is for me to copy the l...
Visitor
8973 Views
6 replies
0 likes
Plan Premium Duo Country United Kingdom Device iPhone 13 Pro and iPhone 14 Pro Operating System iOS 17.1.2 My Question or Issue I upgraded my account from Premium to Premium Duo and connected it to my partners account so she now also has Premium (com...
Plan Premium Duo Country United Kingdom Device iPhone 13 Pro and iPhone 14 Pro Operating System iOS 17.1.2 My Question or Issue I upgraded my acc...
Newbie
27149 Views
39 replies
4 likes
Spotify clearly advertises that Spotify Kids is for 12 and under only, including during account sign up. My child is 13. I would like them to have Spotify on Spotify Family but the system will not let him make a linked account under age 16. This is m...
Spotify clearly advertises that Spotify Kids is for 12 and under only, including during account sign up. My child is 13. I would like them to have Spotify on Spotify Family but the system will not l...
Visitor
2738 Views
6 replies
8 likes
I want to start listening to audiobooks on my premium family plan, but have just discovered my husband is our plan manager and so only he can. He has no interest in audiobooks. This is absolutely ridiculous that we can't make use of a feature we're p...
I want to start listening to audiobooks on my premium family plan, but have just discovered my husband is our plan manager and so only he can. He has no interest in audiobooks. This is a...
Visitor
24014 Views
14 replies
27 likes
PlanFamily PremiumCountryGermanyDeviceiPhone 5sOperating SystemiOS 12.5.5.(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI added my son to Family Premium; he´s using an old Iphone of ours - in which unfortunately the rearcam isn´t workin...
Plan Family Premium Country Germany Device iPhone 5s Operating System iOS 12.5.5. (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I added my son to Family P...
Visitor
8706 Views
20 replies
1 likes
Hi everyone I want to leave a Family Premium account. The account is not mine. What will happen with the account and the other familiy members, will the account still exists, or will the abo will be quitted?
Hi everyone I want to leave a Family Premium account. The account is not mine. What will happen with the account and the other familiy members, will the account still exists, or will the abo will b...
Visitor
41755 Views
5 replies
0 likes
PlanPremium (family)CountryThe Netherlands Device(Samsung a8 (2018), Dell G3)Operating System(Android Oreo, Windows 10) My Question or IssueMy sister and I have signed up for a Premium-family subscription, but she has used a very specific address for...
Plan Premium (family) Country The Netherlands Device (Samsung a8 (2018), Dell G3) Operating System (Android Oreo, Windows 10) My Question or Issue My sister and I have s...
Newbie
4803 Views
5 replies
0 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-B...
Visitor
91159 Views
45 replies
9 likes
I’m on the Family plan with Managed accounts (not kids accounts) for my <13 children. They want to use Spotify on their computers, but it seems like the desktop apps doesn’t support the managed accounts?
I’m on the Family plan with Managed accounts (not kids accounts) for my <13 children. They want to use Spotify on their computers, but it seems like the desktop apps doesn’t support the managed a...
Newbie
4504 Views
17 replies
12 likes
Hello Spotify Support, I received an email asking me to confirm my address for my Spotify Premium Family account before 2026-05-30. I want to confirm my account/address, but I would like to make sure I complete the verification correctly and securely...
Hello Spotify Support, I received an email asking me to confirm my address for my Spotify Premium Family account before 2026-05-30. I want to confirm my account/address, but I would like to m...
Moderator
500 Views
1 replies
0 likes
I understand that each member needs an individual Spotify account - presumably this can be the free version and not Premium? If so, once subscribed to the Family account, can each individual listen simulatneously to their own content? Also, is there ...
I understand that each member needs an individual Spotify account - presumably this can be the free version and not Premium? If so, once subscribed to the Family account, can each i...
Visitor
1037 Views
2 replies
0 likes
PlanFreeCountryArgentinaDevice(Samsung Galaxy S24, Samsung galaxy book 3)Operating System(Android, Windows 10) My Question or IssueHi, I used to have the students plan, but my family started a family plan so i cancelled my student subscriptio and wai...
...y family started a family plan so i cancelled my student subscriptio and waited till i had the Free plan, and when i enter my account via the invitation link it says "There's been a problem" and d...
Spotify Star
616 Views
1 replies
0 likes
Hi I was hoping to change the plan manager on my account as I don’t use audiobooks and it would benefit someone else in my family plan to be able to use it instead. How can I make this happen? Thanks
Hi I was hoping to change the plan manager on my account as I don’t use audiobooks and it would benefit someone else in my family plan to be able to use it instead. How can I make this happen? Thanks
Visitor
13959 Views
11 replies
1 likes
PlanPremium for FamilyCountryIndonesiaDevice(iPhone 11 Pro, Dell laptop)Operating System(iOS 26, Windows 11) My Question or IssueRight now I’m using the Premium Family (legacy) plan for 4 people, but a few months ago we bought an extra slot for 1 mor...
Plan Premium for Family Country Indonesia Device (iPhone 11 Pro, Dell laptop) Operating System (iOS 26, Windows 11) My Question or Issue Right now I’m using the Premium Family (l...
Casual Listener
714 Views
4 replies
0 likes
I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I c...
Newbie
107173 Views
85 replies
6 likes
