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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 102410 Views
  • 32 replies
  • 6 likes
  • 102410 Views
  • 32 replies
  • 6 likes

Superuser Contribution Download not possible for some artist

Hi All, I have a premium family account and for some artist I can not found the donwload button on the App.Is this a metter of artists license?just for example I can find this problem for 'The Offspring' thank you

  • Newbie
  • Hi All,   I have a premium family account and for some artist I can not found the donwload button on the App. Is this a metter of artists license? just for example I can find this problem f...
  • MihailY
  • Moderator
  • 23 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 23 Views
  • 1 replies
  • 0 likes

Can a user of my family plan start their own account using the same email/username?

PlanPremiumCountryUSA My Question or IssueI am the owner of the family plan. If one or more of my members want to start their own premium account can they just use their existing username/email and password? That way they keep the same profile and pl...

  • Visitor
  •   Plan Premium Country USA   My Question or Issue I am the owner of the family plan. If one or more of my members want to start their own premium account can they just use their e...
  • kaworu_bloodpaw
  • Roadie
  • 1970 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 1970 Views
  • 1 replies
  • 0 likes

Solved!! Share private playlist to kids app not working

I am family plan manager and want to share a private playlist with my kid who is using kids app version 1.32.0 on ipad mini. I have followed instructions to share the playlist from here: https://support.spotify.com/us/article/spotify-kids/ It seems t...

  • Casual Listener
  • I am family plan manager and want to share a private playlist with my kid who is using kids app version 1.32.0 on ipad mini. I have followed instructions to share the playlist from here: https://s...
  • CVB84
  • Visitor
  • 101 Views
  • 4 replies
  • 0 likes
  • 101 Views
  • 4 replies
  • 0 likes

Superuser Contribution Children using Spotify through Google Speakers

I have Family Premium and want to set up my google speakers to use the childrens accounts when they speak. Google uses its system to identify them, they have google accounts, but the family accounts are not linked to them. How do I do this?

  • Newbie
  • I have Family Premium and want to set up my google speakers to use the childrens accounts when they speak. Google uses its system to identify them, they have google accounts, but the family a...
  • Eni
  • Moderator
  • 1340 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 1340 Views
  • 1 replies
  • 0 likes

Solved!! Family plan member's saved playlists erased after main password change?

I'm the owner of a family plan, and I recently changed my password. One of my family members was just having trouble logging in, and so they tried with my updated password, but now their saved playlists and songs aren't showing up. They're still show...

  • Casual Listener
  • I'm the owner of a family plan, and I recently changed my password. One of my family members was just having trouble logging in, and so they tried with my updated password, but now their saved p...
  • Maxim
  • Spotify Star
  • 443 Views
  • 3 replies
  • 0 likes
  • 443 Views
  • 3 replies
  • 0 likes

[Android][Podcasts] Disable video for planmembers

Hi, I want to disable the videos altogether (at least for plan members).My kids watch video podcasts instead of listening to music. Perhaps there can be a switch next to "Remove explicit content" in the plan member options. Something like "lock video...

  • Casual Listener
  • Hi,  I want to disable the videos altogether (at least for plan members). My kids watch video podcasts instead of listening to music. Perhaps there can be a switch next to "Remove explicit con...
  • ukutoomet
  • Visitor
  • 1180 Views
  • 18 replies
  • 22 likes
  • Android
    Podcasts
  • 1180 Views
  • 18 replies
  • 22 likes

Superuser Contribution Audio Book Family Sharing Family Sharing Audiobooks

Our family has a Premium Family account. I am wanting to purchase audio books which my children have to read for school this year and want to know that if I purchase the books under the Plan Managers Account can we share the books with the kids accou...

  • Visitor
  • Our family has a Premium Family account. I am wanting to purchase audio books which my children have to read for school this year and want to know that if I purchase the books under the Plan M...
  • Foxworsb
  • Visitor
  • 628 Views
  • 4 replies
  • 1 likes
  • 628 Views
  • 4 replies
  • 1 likes

Error - You need to live at the same address

Plan - FAMILY PREMIUMCountry - QC, CANADA Device - TRYING FROM BROWSER (Safari and Chrome)Operating System - ALSO TRIED ON IPHONE (Same problem) I have FAMILY PREMIUM. I am trying to add my youngest daughter but I get this error message regardless of...

  • Casual Listener
  •   Plan - FAMILY PREMIUM Country - QC, CANADA   Device - TRYING FROM BROWSER (Safari and Chrome) Operating System - ALSO TRIED ON IPHONE (Same problem)   I have FAMILY PREMIUM. I...
  • lringa
  • Casual Listener
  • 99 Views
  • 4 replies
  • 0 likes
  • Premium for Family
  • 99 Views
  • 4 replies
  • 0 likes

I cant switch spotify account

My Question or IssueI cant switch between accounts.i logged in with my dads gmail, and password wich is the one we use becouse he pays for spotify.it logged int my dads account, and i cannot switch to my account.i treid to use my username, and the sa...

  • Casual Listener
  •     My Question or Issue I cant switch between accounts. i logged in with my dads gmail, and password wich is the one we use becouse he pays for spotify. it logged int my dads account,...
  • Billy-J
  • Spotify Star
  • 773 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 773 Views
  • 3 replies
  • 0 likes

Superuser Contribution DUO doesnt accept the invitation !!!

I changed my country and now I am living with my girl friend and I changed my plan to duo but when I sent the invitation to her , she opened but there is a message said that you have to be in same address even me and her have the same address but it ...

  • Casual Listener
  • I changed my country and now I am living with my girl friend and I changed my plan to duo but when I sent the invitation to her , she opened but there is a message said that you have to be in same ad...
  • MihailY
  • Moderator
  • 744 Views
  • 1 replies
  • 0 likes
  • 744 Views
  • 1 replies
  • 0 likes

Superuser Contribution Shared Playlist not working

PlanPremium FamilyCountryDEDeviceiPhone Operating SystemiOS 14.6 My Question or IssueI have created a new Kids Account and now want to add a shared playlist but none of my playlists are showing. I am plan owner and created 4 shared playlists accordin...

  • Visitor
  • Plan Premium Family Country DE Device iPhone  Operating System iOS 14.6   My Question or Issue I have created a new Kids Account and now want to add a shared playlist but none o...
  • DustBowlRefugee
  • Visitor
  • 27781 Views
  • 61 replies
  • 2 likes
  • Premium for Family
  • 27781 Views
  • 61 replies
  • 2 likes

Como recupero mi musica descargada

Olvide pagar la cuota del plan premium y cuando la pague ya no tenia mi musica descargada

  • Visitor
  • Olvide pagar la cuota del plan premium y cuando la pague ya no tenia mi musica descargada
  • Prague
  • Composer
  • 990 Views
  • 1 replies
  • 1 likes
  • 990 Views
  • 1 replies
  • 1 likes

How do I get Spotify kids installed on amazon fire kids tablet?

PlanPremium FamilyCountryGermany DeviceAmazon Fire Kids TabletOperating SystemAndroid?? My Question or IssueHej,my kids (6+9) have Amazon Fire HD Kids tablets and like to hear music.So I did an upgrade from double to family account on spotify.Now I c...

  • Visitor
  • Plan Premium Family Country Germany   Device Amazon Fire Kids Tablet Operating System Android??   My Question or Issue Hej, my kids (6+9) have Amazon Fire HD Kids tablets and l...
  • Maxim
  • Spotify Star
  • 186 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 186 Views
  • 1 replies
  • 0 likes

Superuser Contribution What happens if I paid and the Premium does not work?

I have paid the Familiar plan, and now it stopped working, I received the check yesterday, but today Spotify tells me I don't have Spotify Premium, what can I do? Like, I should have the month, but it's not working

  • Visitor
  • I have paid the Familiar plan, and now it stopped working, I received the check yesterday, but today Spotify tells me I don't have Spotify Premium, what can I do? Like, I should have the month, but i...
  • MihailY
  • Moderator
  • 742 Views
  • 1 replies
  • 0 likes
  • 742 Views
  • 1 replies
  • 0 likes

Superuser Contribution Não consigo entrar no plano família. Coloco o endereço do anfitrião

Ola! Decidi aderir plano família com outras pessoas, me foi enviado o link de convite, mas quando coloco o endereço do anfitrião, retorna a mensagem "houve um problema", e não finaliza. O que pode estar acontecendo?

  • Visitor
  • Ola! Decidi aderir plano família com outras pessoas, me foi enviado o link de convite, mas quando coloco o endereço do anfitrião, retorna a mensagem "houve um problema", e não finaliza. O que pode es...
  • Isisarlo
  • Visitor
  • 325 Views
  • 2 replies
  • 0 likes
  • 325 Views
  • 2 replies
  • 0 likes