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Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
I was the manager of a family plan with my wife and son attached to it. I changed credit cards and didn't realise the account hadn't been paid until I logged in and it was suspended. I have since reactivated my account and set up the new credit card ...
I want to stop my child being able to access video, youtube etc on their Spotify profile. I have a family plan.
PlanPremium FamilyCountryUnited StatesDeviceIPhone 13Operating SystemiOS 18 My Question or IssueHi, I currently have a plan with my sister and I but I’m trying to join my mom’s plan but when I try to verify address it says there is always a problem. ...
PlanPremium FamilyCountryUSAMy Question or Issue I have a family plan and one of my kids recently turned 13. How do I switch her to the regular spotify and remove her from the kids version
PlanPremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I am the family plan manager. I am unable to remove a member. When I follow the steps to remove a...
I send the link but they never receive the email
My partner can't connect to my family plan and we tried on his and I couldn't connect to his either. We get all the way to the address and we know 100% it's correct but then it gives us both an error and says try again but we can't get past it. Pleas...
I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Hey, I can't add my address to the subscription, what's the problem? < snip-moderator edit >
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
PlanPremium FamilyCountryMalaysiaDevice(Samsung Galaxy A55 5G)Operating System(Android version (14)) My Question or Issue
PlanDuoCountryCyprusOperating SystemiOS My Question or IssueCannot add family member to duo plan. It says that she lives in another country while we sit together in the building that we typed as our address
Hello , i have family premium plan and ads are running up all day
Our family has a Premium Family account. I am wanting to purchase audio books which my children have to read for school this year and want to know that if I purchase the books under the Plan Managers Account can we share the books with the kids accou...
Hi, I've got Spotify family premium. When I started I only had Spotify premium. I've got an app on Android and I've got Spotify coupled with Sonos (my account). Now, I've got 3 accounts left on my Spotify family premium. Last week I went out and I no...
PlanPremiumCountry - India Device - Mac, iPhone, iPad(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhen my family members click on the link to join family, after enterin...
Incorrect username or password. that is what my daughter gets when she accepts the invitiation to family account. it is NOT accepting her email address to login with. does not accept her password. I'm paying 20/month and can't add a daughter who do I...
PlanPremium FamilyCountryCanadaDeviceSamsung Galaxy S23Operating SystemAndroid My Question or IssueI am unable to add my spouse to my family plan. We get as far as confirming our address, when it loads the page saying "There was problem. Please try a...
US - Premium family plan We've had the account for a few years, and we're ready to move our kiddos off Spotify kids, given them a "regular" account, but put on the explicit filter. I can't seem to find a way to do this without kicking them out and th...