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Plan Family Country UK My Question or Issue I am trying to add one more person to my family plan and it can’t find my address, even though it is type in the same way it appears in my profile, and the rest of the members didn’t have any problem. We ha...
Visitor
67608 Views
34 replies
4 likes
I accepted an invitation to join a family plan. I obviously live at the same address and I was trying to do this while staying there too actually. When I typed the address it said it didn´t match. I decided to literally copy the address from the mast...
Newbie
102250 Views
70 replies
8 likes
I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Visitor
115721 Views
89 replies
6 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Visitor
104526 Views
45 replies
9 likes
My plan type is "Premium Family" and I wish to change the Plan Manager to another family member but I can't figure out how do this.Do I have to cancel and have that family member signup for a new plan?
My plan type is "Premium Family" and I wish to change the Plan Manager to another family member but I can't figure out how do this. Do I have to cancel and have that family member signup for a n...
Moderator
10229 Views
7 replies
0 likes
Hi everyone,I’m hoping someone can help clarify this or let me know if they have experienced the same issue.I was originally a member of a Spotify Premium Family Plan.This is what happened:I was removed from my original Family Plan by the plan manage...
Hi everyone, I’m hoping someone can help clarify this or let me know if they have experienced the same issue. I was originally a member of a Spotify Premium Family Plan. This is what h...
25 Views
0 replies
0 likes
I accepted an invitation to join a family plan. I obviously live at the same address and I was trying to do this while staying there too actually. When I typed the address it said it didn´t match. I decided to literally copy the address from the mast...
I accepted an invitation to join a family plan. I obviously live at the same address and I was trying to do this while staying there too actually. When I typed the address it said it didn´t match. I...
Newbie
102250 Views
70 replies
8 likes
ich habe seit kurzem einen Family Account und habe bereits mehrfach versucht, meine Tochter als Member hinzuzufügen. sie wohnt an derselben Adresse und wir sind im selben WLAN. Dennoch erhalten wir immer die Fehlermeldung: ihr müsst dieselbe Adresse ...
ich habe seit kurzem einen Family Account und habe bereits mehrfach versucht, meine Tochter als Member hinzuzufügen. sie wohnt an derselben Adresse und wir sind im selben WLAN. Dennoch e...
Moderator
14798 Views
8 replies
0 likes
I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I c...
Visitor
115721 Views
89 replies
6 likes
PlanFamilyCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI am trying to join my family plan and it won’t let me verify the address. I try to enter our addre...
Plan Family Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I am trying t...
Newbie
9014 Views
10 replies
1 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Spotify Star
37 Views
1 replies
0 likes
HalloBei der Anmeldung eines Familienmitgliedes wird immer wieder die Adresse als falsch deklariert, obwohl Sie übereinstimmt mit der Adresse de Aboinhabers. Ich kann dager meinen Sohn nicht bei Spotify Premium registrieren.Danke für die Hilfe
Hallo Bei der Anmeldung eines Familienmitgliedes wird immer wieder die Adresse als falsch deklariert, obwohl Sie übereinstimmt mit der Adresse de Aboinhabers. Ich kann dager meinen Sohn nicht&...
Visitor
5017 Views
5 replies
0 likes
PlanFree/PremiumCountryDenmarkDevicePlaystation 5 My Question or IssueWe have a family plan and my kid is 13 and has an account through that. Everything works fine on his iPhone, were we technically the first time logged in to my account and then swi...
Plan Free/Premium Country Denmark Device Playstation 5 My Question or Issue We have a family plan and my kid is 13 and has an account through that. Everything works fine on his i...
Newbie
1648 Views
6 replies
2 likes
I’m on the Family plan with Managed accounts (not kids accounts) for my <13 children. They want to use Spotify on their computers, but it seems like the desktop apps doesn’t support the managed accounts?
I’m on the Family plan with Managed accounts (not kids accounts) for my <13 children. They want to use Spotify on their computers, but it seems like the desktop apps doesn’t support the managed a...
Newbie
7826 Views
22 replies
15 likes
PlanPremium Family CountryEnglandDevicePlan Owner: Samsung Galaxy S21 Kid phone: iPhone 6 Hi, My 11 year old daughter is set up on a Spotify Kids account as part of our Premium Family account. We obviously don't want her to have access to ALL explici...
Plan Premium Family Country England Device Plan Owner: Samsung Galaxy S21 Kid phone: iPhone 6 Hi, My 11 year old daughter is set up on a Spotify Kids a...
Moderator
6771 Views
32 replies
1 likes
Sorry, what is possible to do if I can not Enter to family plans base e-mail? It is it possible change it or enter to my profile via support? Or is it some decision of this problem? Thanks
Sorry, what is possible to do if I can not Enter to family plans base e-mail? It is it possible change it or enter to my profile via support? Or is it some decision of this problem? Thanks
Spotify Star
54 Views
1 replies
0 likes
I just got the family account too and thought there was supposed to be a shared family playlist. I remember seeing that somewhere. I manage my kids account and the easiest way is for me to copy the link to the playlist in my account. Switch to the ma...
I just got the family account too and thought there was supposed to be a shared family playlist. I remember seeing that somewhere. I manage my kids account and the easiest way is for me to copy the l...
Newbie
17594 Views
8 replies
1 likes
PlanPremiumCountryAustraliaDeviceAndroid phoneOperating System Android unsure type My Question or IssueI've just found out that my daughter, who has self-harm issues, is able to access the messaging function with a restricted android phone we let her...
...re trying to keep her safe. Please can somethig be done to enable restrictions of messaging use? Our only option is to cancel our Premium family account completely. T...
Moderator
11928 Views
20 replies
1 likes
Is there a way to hide family plan members from each other? So they wouldn't be able to see who else is on the plan apart from myself (the admin)
Is there a way to hide family plan members from each other? So they wouldn't be able to see who else is on the plan apart from myself (the admin)
Newbie
1779 Views
3 replies
2 likes
PlanPremiumCountryGermany DeviceSamsungOperating SystemAndroid My Question or IssueI converted my child’s account to a managed account because you can watch YouTube videos via video podcasts, and the regular account has too much video content and ina...
Plan Premium Country Germany Device Samsung Operating System Android My Question or Issue I converted my child’s account to a managed account because you can watch YouTube vi...
Newbie
2245 Views
9 replies
0 likes
I recently upgraded to the family plan, in order to try and fix a regular problem we have around the house... I'm the primary account holder, and I use Spotify, across a variety of Google and Amazon devices around the house. About once a day, I'm lis...
I recently upgraded to the family plan, in order to try and fix a regular problem we have around the house... I'm the primary account holder, and I use Spotify, across a variety of Google a...
Regular
20689 Views
7 replies
2 likes
PLanFamily PremiumCanada DeviceIrrelevantOperating SystemIrrelevant My Question or IssueWhat is the proper procedure to leave my family plan ( I am just a member not the owner) so that I may start up my own personal individual subscription service?
PLan Family Premium Canada Device Irrelevant Operating System Irrelevant My Question or Issue What is the proper procedure to leave my family plan ( I am just a member not t...
Moderator
8827 Views
10 replies
0 likes
Before I switch to a Premium familyplan, can anyone tell me what the addons cost to give minutes to a family member? This information is nowhere to be found and I only get pushed to first buy the plan, then see what the addons cost. A bit crazy... I ...
Before I switch to a Premium familyplan, can anyone tell me what the addons cost to give minutes to a family member? This information is nowhere to be found and I only get pushed to first b...
Spotify Star
50 Views
1 replies
0 likes
So i gave the person the invite link to the family premium abo. The following steps to join are usually:1. click on accept the invite2. log into your spotify account3. enter the adress thats put for the family premium abo4. succeed But step 3. doesn'...
So i gave the person the invite link to the family premium abo. The following steps to join are usually: 1. click on accept the invite 2. log into your spotify account 3. enter the adress thats p...
Spotify Star
57 Views
1 replies
0 likes
