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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Slow loading and performance issues

We've received reports about increased load times when performing actions like opening a playlist/menu or playing content. This affects primarily (but may not be limited to) mobile devices running Android and iOS.

Moderator

Moderator

We've received reports about increased load times when performing actions like opening a playlist/menu or playing content. This affects primarily (but may not be limited to) mobile devices running An...

sebicrack

Newbie

33187 Views

116 comments

350 likes

Android
iOS
Mobile
Other
Under investigation
  • 33187 Views
  • 116 comments
  • 350 votes

Equalizer not working on iOS

We’re seeing reports from users on iPhone devices indicating that the equalizer isn't working as expected. Users may notice no audible difference when adjusting the Equalizer settings on mobile, while it may work normally on other devices or accounts...

Moderator

Moderator

We’re seeing reports from users on iPhone devices indicating that the equalizer isn't working as expected. Users may notice no audible difference when adjusting the Equalizer settings on mobile, ...

Furyy

Newbie

7008 Views

100 comments

33 likes

iOS
Under investigation
  • 7008 Views
  • 100 comments
  • 33 votes

Explicit songs greyed out in the PlayStation Quick Menu

We're getting reports that explicit songs are greyed out and unplayable in the PS Quick Menu. Users are able to play the tracks from the Spotify app without any issues.

Moderator

Moderator

We're getting reports that explicit songs are greyed out and unplayable in the PS Quick Menu. Users are able to play the tracks from the Spotify app without any issues.

Maria

Moderator

2654 Views

9 comments

7 likes

Other
Your Library
Under investigation
  • 2654 Views
  • 9 comments
  • 7 votes

Your Episodes, Remove finished episodes after playing doesn't work

Hey folks, We've been getting reports that the setting to remove finished episodes from the Your Episodes list no longer works for podcasts that have been downloaded either manually or via auto-download. Streamed episodes are still removed from Your ...

Moderator

Moderator

Hey folks,   We've been getting reports that the setting to remove finished episodes from the Your Episodes list no longer works for podcasts that have been downloaded either manually or v...

patthedog

Gig Goer

23686 Views

87 comments

66 likes

Your Library
Under investigation
  • 23686 Views
  • 87 comments
  • 66 votes

Transitions don't play correctly

Hey folks, We've been getting reports that the transitions between songs are not being timed correctly the first time you start a playlist. When restarted, the transitions work as expected. This is being looked into & we'll keep you posted.

Moderator

Moderator

Hey folks,   We've been getting reports that the transitions between songs are not being timed correctly the first time you start a playlist. When restarted, the transitions work as expected...

bananacell

Newbie

28132 Views

70 comments

49 likes

Other
Under investigation
  • 28132 Views
  • 70 comments
  • 49 votes