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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Podcast "Recently Updated" list not updating

Hey folks, We've received some reports that the podcast "Recently Updated" list is not updating. This is being investigated.

  • Moderator
  • Moderator
  • Hey folks,    We've received some reports that the podcast "Recently Updated" list is not updating.    This is being investigated. 
  • Jadeasaurus
  • Casual Listener
  • 178 Views
  • 27 comments
  • 2 likes
  • Other
  • Under investigation
  • 178 Views
  • 27 comments
  • 2 votes

Issue with the Web Player skipping tracks on multiple devices

We received reports from users having issues with the Web Player skipping tracks after a few seconds of streaming (usually around 10) and occasionally displaying a "Spotify can't play this right now" error.

  • Moderator
  • Moderator
  • We received reports from users having issues with the Web Player skipping tracks after a few seconds of streaming (usually around 10) and occasionally displaying a "Spotify can't play this right...
  • drigaco
  • Newbie
  • 18786 Views
  • 166 comments
  • 229 likes
  • Desktop
  • Under investigation
  • 18786 Views
  • 166 comments
  • 229 votes

Recently played artists section not updating

We've been seeing reports from users that the recently played artists on their profile are not updating, while recently played in listening history is working as expected.

  • Moderator
  • Moderator
  • We've been seeing reports from users that the recently played artists on their profile are not updating, while recently played in listening history is working as expected.
  • Lazore
  • Casual Listener
  • 42877 Views
  • 381 comments
  • 248 likes
  • Accounts
    Other
  • Under investigation
  • 42877 Views
  • 381 comments
  • 248 votes

Smart Shuffle keeps turning itself on

Hey folks! Some of you have reported that Smart Shuffle is automatically turning itself on again after being switched off. This is now being looked into. Note: The Smart Shuffle feature works on a playlist-by-playlist basis. If you turn it off on one...

  • Moderator
  • Moderator
  • Hey folks!   Some of you have reported that Smart Shuffle is automatically turning itself on again after being switched off. This is now being looked into. Note: The Smart Shuffle f...
  • Orangewic
  • Casual Listener
  • 18546 Views
  • 128 comments
  • 330 likes
  • Other
  • Under investigation
  • 18546 Views
  • 128 comments
  • 330 votes

Playback issues: Songs going silent on Android app

We've received reports from Android users that the progress bar of a song keeps moving but there's no sound coming out. When the app is restarted, the progress bar goes back to the point where the song went silent. Some users noticed that the issue d...

  • Moderator
  • Moderator
  • We've received reports from Android users that the progress bar of a song keeps moving but there's no sound coming out. When the app is restarted, the progress bar goes back to the point where t...
  • o0owiggyo0o
  • Newbie
  • 63960 Views
  • 343 comments
  • 627 likes
  • Android
  • Under investigation
  • 63960 Views
  • 343 comments
  • 627 votes

Spotify app is skipping after a few seconds on Samsung TVs

We've received reports that the Spotify app is skipping after a few seconds, with multiple mentions of Samsung TVs. The reports note that tracks are playing without audio on the Samsung TV devices, and trouble-shooting has already been tried.

  • Moderator
  • Moderator
  • We've received reports that the Spotify app is skipping after a few seconds, with multiple mentions of Samsung TVs.  The reports note that tracks are playing without audio on the Samsung TV devi...
  • Jahrodg
  • Newbie
  • 31010 Views
  • 101 comments
  • 222 likes
  • Other
  • Under investigation
  • 31010 Views
  • 101 comments
  • 222 votes

Spotify keeps playing hidden songs

Since there is no option to delete a song from an album, I hide them and actually I missed that feature from apple music. So there is a lot of hidden songs in my album catalogue and now they just suddenly start to play. Updates and new device didn’t ...

  • Casual Listener
  • Since there is no option to delete a song from an album, I hide them and actually I missed that feature from apple music. So there is a lot of hidden songs in my album catalogue and now they just sud...
  • IxxaSchmixa
  • Visitor
  • 30355 Views
  • 146 comments
  • 256 likes
  • Your Library
  • Under investigation
  • 30355 Views
  • 146 comments
  • 256 votes