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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

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Unable to log in on Android

We've received reports from Android users who are unable to log in to their Spotify accounts on their Android devices. An error message saying that the login details are incorrect is displayed.

  • Moderator
  • Moderator
  • We've received reports from Android users who are unable to log in to their Spotify accounts on their Android devices. An error message saying that the login details are incorrect is displayed.
  • Sahra29
  • Newbie
  • 572 Views
  • 11 comments
  • 20 likes
  • Android
  • Under investigation
  • 572 Views
  • 11 comments
  • 20 votes

Ongoing performance issues on iOS devices

Hey folks, We had received reports that some of you were experiencing technical issues on your iOS devices (running version 8.8.72.623 or higher). The app was crashing or the playback was suddenly stopping.The issue was fixed but it seems it has resu...

  • Moderator
  • Moderator
  • Hey folks,   We had received reports that some of you were experiencing technical issues on your iOS devices (running version 8.8.72.623 or higher). The app was crashing or the playback was ...
  • Cavedog03
  • Newbie
  • 1958 Views
  • 51 comments
  • 35 likes
  • iOS
  • Under investigation
  • 1958 Views
  • 51 comments
  • 35 votes

Desktop app stuck on black screen

Some users have reported performance issues with the desktop application. Users are able to log in to their accounts, but the app then displays a black screen. This is being investigated.

  • Moderator
  • Moderator
  • Some users have reported performance issues with the desktop application. Users are able to log in to their accounts, but the app then displays a black screen. This is being investigated.
  • osos
  • Casual Listener
  • 5531 Views
  • 212 comments
  • 61 likes
  • Desktop (Windows)
  • Under investigation
  • 5531 Views
  • 212 comments
  • 61 votes

Repeat One restarting midsong

We've received reports that if a song is on Repeat One it will not restart from the beginning but several seconds or minutes into the song. This occurs on all platforms.

  • Moderator
  • Moderator
  • We've received reports that if a song is on Repeat One it will not restart from the beginning but several seconds or minutes into the song. This occurs on all platforms.
  • hedyamel
  • Newbie
  • 3352 Views
  • 47 comments
  • 87 likes
  • Mobile
  • Under investigation
  • 3352 Views
  • 47 comments
  • 87 votes

Spotify keeps playing hidden songs

Since there is no option to delete a song from an album, I hide them and actually I missed that feature from apple music. So there is a lot of hidden songs in my album catalogue and now they just suddenly start to play. Updates and new device didn’t ...

  • Casual Listener
  • Since there is no option to delete a song from an album, I hide them and actually I missed that feature from apple music. So there is a lot of hidden songs in my album catalogue and now they just sud...
  • smileangel
  • Regular
  • 4217 Views
  • 37 comments
  • 59 likes
  • Your Library
  • Under investigation
  • 4217 Views
  • 37 comments
  • 59 votes

Spotify stops playing after an ad

We've received reports that Spotify pauses after an ad and the playback cannot be resumed. This seems to affect multiple platforms including desktop, mobile, and TV. The behavior is currently being investigated.

  • Moderator
  • Moderator
  • We've received reports that Spotify pauses after an ad and the playback cannot be resumed. This seems to affect multiple platforms including desktop, mobile, and TV.   The behavior is curren...
  • DennisYYC
  • Newbie
  • 12461 Views
  • 188 comments
  • 178 likes
  • Other
  • Under investigation
  • 12461 Views
  • 188 comments
  • 178 votes

Ps4 app quick menu issues

PlanPremiumCountryUSADevicePs4 My Question or Issue So this issue started about yesterday (Oct 17th) and I assumed it was nothing at the time but the problem has still persisted which lead me to posting about it. Basically my liked songs section keep...

  • Casual Listener
  • Plan Premium Country USA Device Ps4   My Question or Issue   So this issue started about yesterday (Oct 17th) and I assumed it was nothing at the time but the problem has still per...
  • IVL
  • Newbie
  • 963 Views
  • 14 comments
  • 5 likes
  • PS4
  • Under investigation
  • 963 Views
  • 14 comments
  • 5 votes