Help Wizard

Step 1

NEXT STEP

Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

[Android Auto] Empty Liked Songs playlists

Hey folks!We received reports that “No items” is displayed when accessing the Liked Songs playlist on Android Auto. This is being looked into.

  • Moderator
  • Moderator
  • Hey folks! We received reports that “No items” is displayed when accessing the Liked Songs playlist on Android Auto. This is being looked into.
  • Saucetester
  • Newbie
  • 1593 Views
  • 41 comments
  • 27 likes
  • Android
  • Under investigation
  • 1593 Views
  • 41 comments
  • 27 votes

Downloaded icon is not being displayed

Hey folks, We've received some reports of users being unable to see the green arrow icon for downloads on some of their downloaded songs. However, it does show on the top of the downloaded playlist. The content is still playable with no connection an...

  • Moderator
  • Moderator
  • Hey folks,    We've received some reports of users being unable to see the green arrow icon for downloads on some of their downloaded songs. However, it does show on the top of the down...
  • vaajy
  • Roadie
  • 1574 Views
  • 34 comments
  • 47 likes
  • Other
  • Under investigation
  • 1574 Views
  • 34 comments
  • 47 votes

Songs going silent on Android app

We've received reports from Android users that the progress bar of a song keeps moving but there's no sound coming out. When the app is restarted, the progress bar goes back to the point where the song went silent.

  • Moderator
  • Moderator
  • We've received reports from Android users that the progress bar of a song keeps moving but there's no sound coming out. When the app is restarted, the progress bar goes back to the point where t...
  • msancos
  • Newbie
  • 5666 Views
  • 113 comments
  • 112 likes
  • Android
  • Under investigation
  • 5666 Views
  • 113 comments
  • 112 votes

Listen Along/Together feature on Discord not working

Hey folks, We've received some reports that the Listen Along feature on Discord isn't working. This is being investigated.

  • Moderator
  • Moderator
  • Hey folks,    We've received some reports that the Listen Along feature on Discord isn't working.   This is being investigated.
  • k3v0rk14n
  • Newbie
  • 2887 Views
  • 56 comments
  • 18 likes
  • Other
  • Under investigation
  • 2887 Views
  • 56 comments
  • 18 votes

Shuffle Play button has disappeared

Users are reporting that the Shuffle Play button has disappeared. This seems to be happening on iPhones only. The Shuffle button is missing both from playlists and in the Now Playing view next to the Play-button.

  • Moderator
  • Moderator
  • Users are reporting that the Shuffle Play button has disappeared. This seems to be happening on iPhones only. The Shuffle button is missing both from playlists and in the Now Playing view next to the...
  • casuibde
  • Casual Listener
  • 4988 Views
  • 52 comments
  • 79 likes
  • iOS
  • Under investigation
  • 4988 Views
  • 52 comments
  • 79 votes

Desktop app stuck on black screen

Some users have reported performance issues with the desktop application. Users are able to log in to their accounts, but the app then displays a black screen. This is being investigated.

  • Moderator
  • Moderator
  • Some users have reported performance issues with the desktop application. Users are able to log in to their accounts, but the app then displays a black screen. This is being investigated.
  • sun101
  • Music Fan
  • 30155 Views
  • 322 comments
  • 293 likes
  • Desktop (Windows)
  • Under investigation
  • 30155 Views
  • 322 comments
  • 293 votes

Volume level can't be adjusted to Quiet on Desktop

Hey folks, We've received some reports from users who are unable to select "Quiet" under Volume level in the desktop app settings. "Loud" and "Normal" options are working fine. This is being investigated.

  • Moderator
  • Moderator
  • Hey folks,    We've received some reports from users who are unable to select "Quiet" under Volume level in the desktop app settings. "Loud" and "Normal" options are working fine.&...
  • Rush109
  • Newbie
  • 648 Views
  • 14 comments
  • 9 likes
  • Desktop
  • Under investigation
  • 648 Views
  • 14 comments
  • 9 votes

Ongoing performance issues on iOS devices - app being slow/crashing within a few minutes of playback

Hey folks, We had received reports that some of you were experiencing technical issues on your iOS devices (running version 8.8.72.623 or higher). The app was crashing or the playback was suddenly stopping.The issue was fixed but it seems it has resu...

  • Moderator
  • Moderator
  • Hey folks,   We had received reports that some of you were experiencing technical issues on your iOS devices (running version 8.8.72.623 or higher). The app was crashing or the playback was ...
  • mosis
  • Newbie
  • 14610 Views
  • 188 comments
  • 246 likes
  • iOS
  • Under investigation
  • 14610 Views
  • 188 comments
  • 246 votes

Audiobook chapters playing in disorder

Hey folks! We received reports that the chapters of some Audiobooks are playing in disorder.This is being looked into.

  • Moderator
  • Moderator
  • Hey folks!   We received reports that the chapters of some Audiobooks are playing in disorder. This is being looked into.
  • GarfieldLonestar
  • Newbie
  • 3591 Views
  • 55 comments
  • 32 likes
  • Other
    Your Library
  • Under investigation
  • 3591 Views
  • 55 comments
  • 32 votes

Spotify stops playing after an ad

We've received reports that Spotify pauses after an ad and the playback cannot be resumed. This seems to affect multiple platforms including desktop, mobile, and TV. The behavior is currently being investigated.

  • Moderator
  • Moderator
  • We've received reports that Spotify pauses after an ad and the playback cannot be resumed. This seems to affect multiple platforms including desktop, mobile, and TV.   The behavior is curren...
  • DennisYYC
  • Newbie
  • 21852 Views
  • 230 comments
  • 300 likes
  • Other
  • Under investigation
  • 21852 Views
  • 230 comments
  • 300 votes

Spotify app is skipping after a few seconds on Samsung TVs

We've received reports that the Spotify app is skipping after a few seconds, with multiple mentions of Samsung TVs. The reports note that tracks are playing without audio on the Samsung TV devices, and trouble-shooting has already been tried.

  • Moderator
  • Moderator
  • We've received reports that the Spotify app is skipping after a few seconds, with multiple mentions of Samsung TVs.  The reports note that tracks are playing without audio on the Samsung TV devi...
  • Bertv123
  • Newbie
  • 1929 Views
  • 20 comments
  • 36 likes
  • Other
  • Under investigation
  • 1929 Views
  • 20 comments
  • 36 votes

Spotify keeps playing hidden songs

Since there is no option to delete a song from an album, I hide them and actually I missed that feature from apple music. So there is a lot of hidden songs in my album catalogue and now they just suddenly start to play. Updates and new device didn’t ...

  • Casual Listener
  • Since there is no option to delete a song from an album, I hide them and actually I missed that feature from apple music. So there is a lot of hidden songs in my album catalogue and now they just sud...
  • knavero-us
  • Newbie
  • 12339 Views
  • 100 comments
  • 154 likes
  • Your Library
  • Under investigation
  • 12339 Views
  • 100 comments
  • 154 votes

Podcasts won't remain paused

Android users have reported that when they press pause on a podcast, the playback is automatically resumed shortly after. This is under investigation.

  • Moderator
  • Moderator
  • Android users have reported that when they press pause on a podcast, the playback is automatically resumed shortly after.   This is under investigation.
  • relm-zq_8vj3
  • Newbie
  • 2954 Views
  • 81 comments
  • 38 likes
  • Android
  • Under investigation
  • 2954 Views
  • 81 comments
  • 38 votes

Connecting to the car automatically plays Liked Songs playlist, with or without Car Thing

Hey folks, We've received reports that connecting to the car automatically plays Liked Songs playlist, with or without Car Thing. This is being investigated.

  • Moderator
  • Moderator
  • Hey folks,    We've received reports that connecting to the car automatically plays Liked Songs playlist, with or without Car Thing.   This is being investigated.
  • megulli812
  • Newbie
  • 6962 Views
  • 107 comments
  • 52 likes
  • Other
  • Under investigation
  • 6962 Views
  • 107 comments
  • 52 votes