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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Downtime May 12th, 2026: Some services are down

Hey everyone! We've received some reports mentioning that the app, support site and the Web Player are slow or not working properly. This is being investigated. Cheers.

Moderator

Moderator

Hey everyone!   We've received some reports mentioning that the app, support site and the Web Player are slow or not working properly. This is being investigated.   Cheers.

Petebish

Newbie

76913 Views

43 comments

297 likes

Other
Fixed
  • 76913 Views
  • 43 comments
  • 297 votes

Tracks skipping on desktop

We've received reports from some users that there's stuttering and playback issues on desktop. Music plays for 8-9 seconds, and then the track skips with no sound. This seems to only affect the desktop app.

Moderator

Moderator

We've received reports from some users that there's stuttering and playback issues on desktop. Music plays for 8-9 seconds, and then the track skips with no sound.   This seems to only affec...

Maria

Moderator

47864 Views

171 comments

427 likes

Desktop
Fixed
  • 47864 Views
  • 171 comments
  • 427 votes

Downtime May 13th: Support Site not working

We're seeing reports that the Support Site isn't working. Some are seeing the error message "This page got tripped up".

Moderator

Moderator

We're seeing reports that the Support Site isn't working. Some are seeing the error message "This page got tripped up". 

michael9111

Newbie

421 Views

3 comments

2 likes

Other
Fixed
  • 421 Views
  • 3 comments
  • 2 votes

Downtime [Feb 14th 2026]: Android users getting an error when accessing playlists

We’re seeing reports from Premium users on Android that they’re getting the error message “Something went wrong” when they try to access playlists.

Moderator

Moderator

We’re seeing reports from Premium users on Android that they’re getting the error message “Something went wrong” when they try to access playlists.

MihailY

Moderator

40352 Views

129 comments

547 likes

Your Library
Fixed
  • 40352 Views
  • 129 comments
  • 547 votes

Liked songs appear empty across devices

We’re receiving reports from users unable to access their Liked Songs. The playlist either appears empty or is missing entirely from Your Library across devices. In some cases, users report seeing fewer tracks than expected.

Moderator

Moderator

We’re receiving reports from users unable to access their Liked Songs. The playlist either appears empty or is missing entirely from Your Library across devices. In some cases, users report seeing fe...

MihailY

Moderator

13478 Views

50 comments

119 likes

Your Library
Fixed
  • 13478 Views
  • 50 comments
  • 119 votes

Basic plans Users are getting ads

We've received some reports about Basic plans users who noticed they're getting ads and their accounts appear as Free on the mobile app, but the account overview does show they're Premium. We're currently investigating this behavior.

Moderator

Moderator

We've received some reports about Basic plans users who noticed they're getting ads and their accounts appear as Free on the mobile app, but the account overview does show they're Premium. We're curr...

musichem

Newbie

36613 Views

235 comments

202 likes

Accounts
Fixed
  • 36613 Views
  • 235 comments
  • 202 votes

Playback stops after a track ends

We've been getting reports from Premium users that when a song finishes, it doesn’t automatically move on to the next one, it just stops. For some users, it prompts them to play while they’re offline. This seems to happen on a variety of devices.

Moderator

Moderator

We've been getting reports from Premium users that when a song finishes, it doesn’t automatically move on to the next one, it just stops.   For some users, it prompts them to play while they...

Kozmeowski

Newbie

17764 Views

56 comments

99 likes

Desktop
Mobile
Other
Fixed
  • 17764 Views
  • 56 comments
  • 99 votes

Offline music being removed when closing and relaunching the app

We're seeing reports where offline music needs re-downloading when the app is restarted. Users are able to download the playlists again, but when they close the app, the downloads get removed.

Moderator

Moderator

We're seeing reports where offline music needs re-downloading when the app is restarted. Users are able to download the playlists again, but when they close the app, the downloads get removed. &nbs...

Olas4

Newbie

11171 Views

53 comments

64 likes

Android
iOS
Mobile
Other
Fixed
  • 11171 Views
  • 53 comments
  • 64 votes

Queue ignores genre filters in Liked Songs

Hey,We're getting reports that filtering the Liked Songs playlist by genre/mood does not affect the queued songs. When users are filtering their Liked Songs playlist to a certain genre/mood and they play a track, the queue will still have other songs...

Moderator

Moderator

Hey, We're getting reports that filtering the Liked Songs playlist by genre/mood does not affect the queued songs. When users are filtering their Liked Songs playlist to a certain genre/mood and t...

desthepez94

Newbie

51169 Views

146 comments

640 likes

Other
Fixed
  • 51169 Views
  • 146 comments
  • 640 votes

Issues with using "Search" - keyboard does not appear automatically

We received several reports from users about "Search" not working as expected on Android: the keyboard does not appear automatically when tapping on the magnifying glass icon.

Moderator

Moderator

We received several reports from users about "Search" not working as expected on Android: the keyboard does not appear automatically when tapping on the magnifying glass icon.

Sulmaz

Regular

14850 Views

80 comments

81 likes

Android
Fixed
  • 14850 Views
  • 80 comments
  • 81 votes

Search in "Add to playlist" menu not working

We've received reports that the search function in the "Add to Playlist" menu doesn't work properly. When something is searched, it causes the menu to become unresponsive. The issue appears to be predominantly on Android.

Moderator

Moderator

We've received reports that the search function in the "Add to Playlist" menu doesn't work properly. When something is searched, it causes the menu to become unresponsive. The issue appears to be pre...

Joan

Moderator

14822 Views

100 comments

195 likes

Android
Mobile
Fixed
  • 14822 Views
  • 100 comments
  • 195 votes

iOS app crashing when opening Spotify-curated playlists

We're getting reports that the Spotify app on iOS devices is crashing when opening Spotify-curated playlists like Discover Weekly and song radios.

Moderator

Moderator

We're getting reports that the Spotify app on iOS devices is crashing when opening Spotify-curated playlists like Discover Weekly and song radios.

MihailY

Moderator

11972 Views

55 comments

86 likes

iOS
Fixed
  • 11972 Views
  • 55 comments
  • 86 votes

Next song starts approximately 30 seconds in after an ad break

We're seeing reports where after the ad break is over, the next song in the queue starts not from the beginning, but approximately 30 seconds in.

Moderator

Moderator

We're seeing reports where after the ad break is over, the next song in the queue starts not from the beginning, but approximately 30 seconds in.

Minek321

Regular

8467 Views

30 comments

36 likes

Desktop
Other
Fixed
  • 8467 Views
  • 30 comments
  • 36 votes

Smart Shuffle feature missing on playlists

We're seeing reports from users who are not seeing the Smart Shuffle option in their playlists.

Moderator

Moderator

We're seeing reports from users who are not seeing the Smart Shuffle option in their playlists.

Khurune

Newbie

6753 Views

40 comments

19 likes

Other
Fixed
  • 6753 Views
  • 40 comments
  • 19 votes

Collaborative playlist links not working

Hey everyone, We've received some reports from users who have issues joining and inviting other users to collaborative playlists. This is being investigated.

Moderator

Moderator

Hey everyone,    We've received some reports from users who have issues joining and inviting other users to collaborative playlists.   This is being investigated.

Maria

Moderator

150111 Views

140 comments

832 likes

Other
Fixed
  • 150111 Views
  • 140 comments
  • 832 votes

Public Playlists Not Visible Profiles

We're receiving some reports from users which noticed their public playlists have disappeared from their profiles. Additionally, there are instances where playlists, even when set to public, aren't visible on their profiles. If you're experiencing th...

Moderator

Moderator

We're receiving some reports from users which noticed their public playlists have disappeared from their profiles. Additionally, there are instances where playlists, even when set to public, aren't v...

AlejaR

Moderator

27795 Views

48 comments

61 likes

Your Library
Fixed
  • 27795 Views
  • 48 comments
  • 61 votes

Playback issues on multiple devices

We're seeing reports in multiple Community threads from users experiencing playback issues. This seems to happen on a variety of devices, both on mobile and desktop.

Moderator

Moderator

We're seeing reports in multiple Community threads from users experiencing playback issues.   This seems to happen on a variety of devices, both on mobile and desktop.

Samppa3

Roadie

2086 Views

9 comments

2 likes

Desktop
Mobile
Fixed
  • 2086 Views
  • 9 comments
  • 2 votes

Multiple car infotainment systems not loading playlists (GMC; Chevrolet)

We're getting reports from users that playlists aren’t loading on their car infotainment systems.

Moderator

Moderator

We're getting reports from users that playlists aren’t loading on their car infotainment systems.

Dragon1170

Newbie

15966 Views

110 comments

82 likes

Other
Fixed
  • 15966 Views
  • 110 comments
  • 82 votes

Student Verification Link not Working

We've received some reports that the Student verification link is not working. Whenever users are trying to subscribe to Premium Student and open the verification page, they get the error message "Something went wrong. Try reloading the page":

Moderator

Moderator

We've received some reports that the Student verification link is not working. Whenever users are trying to subscribe to Premium Student and open the verification page, they get the error message "So...

violetblue

Newbie

14071 Views

32 comments

162 likes

Premium Student
Fixed
  • 14071 Views
  • 32 comments
  • 162 votes

Downtime December 15th: Login and playback issues

We're seeing reports about users having login and playback issues with Spotify across multiple platforms.

Moderator

Moderator

We're seeing reports about users having login and playback issues with Spotify across multiple platforms.

AlejaR

Moderator

15886 Views

22 comments

59 likes

Accounts
Fixed
  • 15886 Views
  • 22 comments
  • 59 votes