Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Premium users hearing ads in music

We've received reports that active Premium users are hearing ads interrupting their music listening experience.

Moderator

We've received reports that active Premium users are hearing ads interrupting their music listening experience.

Novy

Moderator

138453 Views

931 comments

1850 likes

Premium
Fixed
  • 138453 Views
  • 931 comments
  • 1850 votes

Playback issues related to the next song in the queue

We received reports that upon attempting to play a song that's been added to the queue manually (via the Add to queue option), the playback stops completely and the play buttons on the Now Playing View become greyed out, thus preventing advancing to ...

Moderator

We received reports that upon attempting to play a song that's been added to the queue manually (via the Add to queue option), the playback stops completely and the play buttons on the Now Playing Vi...

burdallomusic

Regular

210580 Views

451 comments

1180 likes

Android
Desktop
iOS
Fixed
  • 210580 Views
  • 451 comments
  • 1180 votes

[Android] First Song in Playlists on Custom Order changes constantly

Hey folks, We noticed that the current first song in any playlist will keep swapping with a different song from the same playlist. This is now being investigated.

Moderator

Hey folks,  We noticed that the current first song in any playlist will keep swapping with a different song from the same playlist. This is now being investigated.

6q6pthnesobjr22rfz7s

Newbie

108302 Views

683 comments

1102 likes

Android
Fixed
  • 108302 Views
  • 683 comments
  • 1102 votes

Downtime April 16th: App and website not loading

We're seeing reports from users that the app isn't loading properly or that they're experiencing playback issues. Others report that they're having issues accessing the Support site. This seems to happen both on mobile and desktop devices.

Moderator

We're seeing reports from users that the app isn't loading properly or that they're experiencing playback issues. Others report that they're having issues accessing the Support site.   This ...

iRobby054

Newbie

251698 Views

232 comments

1046 likes

Other
Fixed
  • 251698 Views
  • 232 comments
  • 1046 votes

Collaborative playlist links not working

Hey everyone, We've received some reports from users who have issues joining and inviting other users to collaborative playlists. This is being investigated.

Moderator

Hey everyone,    We've received some reports from users who have issues joining and inviting other users to collaborative playlists.   This is being investigated.

nation

Newbie

130403 Views

137 comments

832 likes

Other
Fixed
  • 130403 Views
  • 137 comments
  • 832 votes

Can't save playlists after editing

Hey folks, We're receiving reports from iOS users who are unable to save any changes to the track order in their playlists due to the Save button being grayed out.

Moderator

Hey folks,   We're receiving reports from iOS users who are unable to save any changes to the track order in their playlists due to the Save button being grayed out. 

MihailY

Moderator

68423 Views

190 comments

681 likes

iOS
Fixed
  • 68423 Views
  • 190 comments
  • 681 votes

Queue ignores genre filters in Liked Songs

Hey,We're getting reports that filtering the Liked Songs playlist by genre/mood does not affect the queued songs. When users are filtering their Liked Songs playlist to a certain genre/mood and they play a track, the queue will still have other songs...

Moderator

Hey, We're getting reports that filtering the Liked Songs playlist by genre/mood does not affect the queued songs. When users are filtering their Liked Songs playlist to a certain genre/mood and t...

AllisonTennant

Newbie

36530 Views

141 comments

640 likes

Other
Fixed
  • 36530 Views
  • 141 comments
  • 640 votes

Performance issues on iOS devices

Hey folks, We've received reports that iOS users are experiencing technical issues on their devices (running version 8.8.72.623 or higher). The app is crashing or the playback suddenly stops. This is being investigated.

Moderator

Hey folks,   We've received reports that iOS users are experiencing technical issues on their devices (running version 8.8.72.623 or higher). The app is crashing or the playback suddenly st...

Vasil

Moderator

73300 Views

284 comments

503 likes

iOS
Fixed
  • 73300 Views
  • 284 comments
  • 503 votes

Playback stops after playing few songs on Echo devices

We've received multiple reports where repeat stops working & playback pauses after a few songs on Amazon Echo devices.

Moderator

We've received multiple reports where repeat stops working & playback pauses after a few songs on Amazon Echo devices.

matiasd

Casual Listener

65422 Views

361 comments

463 likes

Other
Fixed
  • 65422 Views
  • 361 comments
  • 463 votes

Login issues on iOS

We're getting reports from iOS users that are unable to login via the mobile app with the error message "You're offline. Check your connection and try again".

Moderator

We're getting reports from iOS users that are unable to login via the mobile app with the error message "You're offline. Check your connection and try again".

Telfepr

Newbie

39244 Views

180 comments

372 likes

iOS
Fixed
  • 39244 Views
  • 180 comments
  • 372 votes

Spotify keeps playing hidden songs

Since there is no option to delete a song from an album, I hide them and actually I missed that feature from apple music. So there is a lot of hidden songs in my album catalogue and now they just suddenly start to play. Updates and new device didn’t ...

Casual Listener

Since there is no option to delete a song from an album, I hide them and actually I missed that feature from apple music. So there is a lot of hidden songs in my album catalogue and now they just sud...

kellzilla

Newbie

47722 Views

220 comments

357 likes

Your Library
Fixed
  • 47722 Views
  • 220 comments
  • 357 votes

[Mobile] Downloaded playlists do not load without an internet connection

Hey folks!We’ve received multiple reports that Android and iOS users are unable to play downloaded content while using offline mode. You might get stuck on a loading screen or get an error message saying "Something went wrong. Try again?". This is be...

Moderator

Hey folks! We’ve received multiple reports that Android and iOS users are unable to play downloaded content while using offline mode. You might get stuck on a loading screen or get an error messag...

JR_8000

Casual Listener

46116 Views

220 comments

329 likes

Other
Fixed
  • 46116 Views
  • 220 comments
  • 329 votes

Desktop app stuck on black screen

Some users have reported performance issues with the desktop application. Users are able to log in to their accounts, but the app then displays a black screen. This is being investigated.

Moderator

Some users have reported performance issues with the desktop application. Users are able to log in to their accounts, but the app then displays a black screen. This is being investigated.

Joan

Moderator

62785 Views

349 comments

323 likes

Desktop (Windows)
Fixed
  • 62785 Views
  • 349 comments
  • 323 votes

Shuffle Play button has disappeared

Users are reporting that the Shuffle Play button has disappeared. This seems to be happening on iPhones only. The Shuffle button is missing both from playlists and in the Now Playing view next to the Play-button.

Moderator

Users are reporting that the Shuffle Play button has disappeared. This seems to be happening on iPhones only. The Shuffle button is missing both from playlists and in the Now Playing view next to the...

sheasmart

Regular

43667 Views

82 comments

317 likes

iOS
Fixed
  • 43667 Views
  • 82 comments
  • 317 votes

[iOS] Playlists appears empty

We're seeing reports that some users are unable to see songs in playlists - both on their own playlists and in Spotify-curated playlists. This seems to be affecting iOS mobile devices only.

Moderator

We're seeing reports that some users are unable to see songs in playlists - both on their own playlists and in Spotify-curated playlists.   This seems to be affecting iOS mobile devices only.

Maria

Moderator

22919 Views

154 comments

304 likes

iOS
Fixed
  • 22919 Views
  • 154 comments
  • 304 votes

Ongoing performance issues on iOS devices - app being slow/crashing within a few minutes of playback

Hey folks, We had received reports that some of you were experiencing technical issues on your iOS devices (running version 8.8.72.623 or higher). The app was crashing or the playback was suddenly stopping.The issue was fixed but it seems it has resu...

Moderator

Hey folks,   We had received reports that some of you were experiencing technical issues on your iOS devices (running version 8.8.72.623 or higher). The app was crashing or the playback was ...

pokerpoker

Visitor

31521 Views

219 comments

298 likes

iOS
Fixed
  • 31521 Views
  • 219 comments
  • 298 votes

Xbox users getting logged out and are unable to see their playlists

Hey, We're getting reports that the Spotify app on Xbox logs out users after every session and has various issues showing and/or playing playlists and albums.

Moderator

Hey,   We're getting reports that the Spotify app on Xbox logs out users after every session and has various issues showing and/or playing playlists and albums.

OscarDC

Moderator

29873 Views

82 comments

282 likes

Other
Fixed
  • 29873 Views
  • 82 comments
  • 282 votes

Recently played artists section not updating

We've been seeing reports from users that the recently played artists on their profile are not updating, while recently played in listening history is working as expected.

Moderator

We've been seeing reports from users that the recently played artists on their profile are not updating, while recently played in listening history is working as expected.

AlejaR

Moderator

61920 Views

385 comments

261 likes

Accounts
Other
Fixed
  • 61920 Views
  • 385 comments
  • 261 votes

Spotify app is skipping after a few seconds on Samsung TVs

We've received reports that the Spotify app is skipping after a few seconds, with multiple mentions of Samsung TVs. The reports note that tracks are playing without audio on the Samsung TV devices, and trouble-shooting has already been tried.

Moderator

We've received reports that the Spotify app is skipping after a few seconds, with multiple mentions of Samsung TVs.  The reports note that tracks are playing without audio on the Samsung TV devi...

luisdiego13

Newbie

40360 Views

116 comments

242 likes

Other
Fixed
  • 40360 Views
  • 116 comments
  • 242 votes

Spotify app crashing when trying to play a podcast/ audiobook

Hey folks!Some of you may experience issues when trying to play podcasts or audiobooks, leading to the app crashing. This is now being looked into.

Moderator

Hey folks! Some of you may experience issues when trying to play podcasts or audiobooks, leading to the app crashing. This is now being looked into.

Novy

Moderator

27272 Views

111 comments

232 likes

Other
Fixed
  • 27272 Views
  • 111 comments
  • 232 votes