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Please see below the current ongoing issues which are under investigation.

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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Downtime September 29th: Spotify not working across multiple platforms

We've been getting some reports that Spotify is down across platforms. The Support Site looks affected as well. We're currently aware of the situation and the relevant teams are working on it.

  • Moderator
  • Moderator
  • We've been getting some reports that Spotify is down across platforms. The Support Site looks affected as well.    We're currently aware of the situation and the relevant teams are work...
  • SpottySanta
  • Casual Listener
  • 23644 Views
  • 70 comments
  • 224 likes
  • Android
    Desktop (Mac)
    Desktop (Windows)
    iOS
  • Fixed
  • 23644 Views
  • 70 comments
  • 224 votes

Downtime September 27th: Playback issues for users in Asia

We got some reports mentioning that users located in Asian markets are getting playback issues across devices. We're currently aware of the situation and the relevant teams are working on it.

  • Moderator
  • Moderator
  • We got some reports mentioning that users located in Asian markets are getting playback issues across devices.    We're currently aware of the situation and the relevant teams are worki...
  • ZKBSK
  • Newbie
  • 9074 Views
  • 152 comments
  • 153 likes
  • Your Library
  • Fixed
  • 9074 Views
  • 152 comments
  • 153 votes

Release Radar not working

We've been receiving reports that users are having issues accessing their Release Radar. Some are also seeing the error message "This content is no longer available. Would you like to remove it from Your Library?".

  • Moderator
  • Moderator
  • We've been receiving reports that users are having issues accessing their Release Radar. Some are also seeing the error message "This content is no longer available. Would you like to remove it from ...
  • Not applicable
  • 11658 Views
  • 56 comments
  • 137 likes
  • Your Library
  • Fixed
  • 11658 Views
  • 56 comments
  • 137 votes

Users from Brazil are unable to use Spotify with mobile data

Users in Brazil are reporting that they're unable to use the app with mobile data: an error message stating that they're offline is displayed, despite having stable internet connection.

  • Moderator
  • Moderator
  • Users in Brazil are reporting that they're unable to use the app with mobile data: an error message stating that they're offline is displayed, despite having stable internet connection.
  • Yordan
  • Moderator
  • 3032 Views
  • 18 comments
  • 77 likes
  • Android
    Mobile
  • Fixed
  • 3032 Views
  • 18 comments
  • 77 votes

Collaborative playlist links not working

Hey everyone, We've received some reports from users who have issues joining and inviting other users to collaborative playlists. This is being investigated.

  • Moderator
  • Moderator
  • Hey everyone,    We've received some reports from users who have issues joining and inviting other users to collaborative playlists.   This is being investigated.
  • purpsmalurps
  • Casual Listener
  • 109781 Views
  • 132 comments
  • 823 likes
  • Other
  • Fixed
  • 109781 Views
  • 132 comments
  • 823 votes

Can't stream to Google devices

We're seeing reports that some users are unable to stream on their Google devices. This seems to happen on both the desktop & mobile app, as well as on different Google devices.

  • Moderator
  • Moderator
  • We're seeing reports that some users are unable to stream on their Google devices. This seems to happen on both the desktop & mobile app, as well as on different Google devices.
  • chartz2
  • Newbie
  • 4151 Views
  • 68 comments
  • 12 likes
  • Other
  • Fixed
  • 4151 Views
  • 68 comments
  • 12 votes

[Android] First Song in Playlists on Custom Order changes constantly

Hey folks, We noticed that the current first song in any playlist will keep swapping with a different song from the same playlist. This is now being investigated.

  • Moderator
  • Moderator
  • Hey folks,  We noticed that the current first song in any playlist will keep swapping with a different song from the same playlist. This is now being investigated.
  • 6q6pthnesobjr22rfz7s
  • Newbie
  • 88061 Views
  • 683 comments
  • 1093 likes
  • Android
  • Fixed
  • 88061 Views
  • 683 comments
  • 1093 votes

Login issues on iOS

We're getting reports from iOS users that are unable to login via the mobile app with the error message "You're offline. Check your connection and try again".

  • Moderator
  • Moderator
  • We're getting reports from iOS users that are unable to login via the mobile app with the error message "You're offline. Check your connection and try again".
  • Telfepr
  • Newbie
  • 22600 Views
  • 180 comments
  • 372 likes
  • iOS
  • Fixed
  • 22600 Views
  • 180 comments
  • 372 votes

Playback stops after playing few songs on Echo devices

We've received multiple reports where repeat stops working & playback pauses after a few songs on Amazon Echo devices.

  • Moderator
  • Moderator
  • We've received multiple reports where repeat stops working & playback pauses after a few songs on Amazon Echo devices.
  • rovinator317
  • Newbie
  • 44212 Views
  • 357 comments
  • 442 likes
  • Other
  • Fixed
  • 44212 Views
  • 357 comments
  • 442 votes

App crashing for iOS free users when trying to connect to Bluetooth

We've received reports that iOS users of free accounts are experiencing app crashing when they try to connect their device to their AirPods via Bluetooth.

  • Moderator
  • Moderator
  • We've received reports that iOS users of free accounts are experiencing app crashing when they try to connect their device to their AirPods via Bluetooth.
  • Yordan
  • Moderator
  • 19854 Views
  • 181 comments
  • 152 likes
  • iOS
  • Fixed
  • 19854 Views
  • 181 comments
  • 152 votes

[iOS] Spotify Widget missing on lock screen

We've received reports from iOS users about the Spotify widget being invisible on their lock screen. When they attempt to view it from the from the notifications bar while the phone is locked, it appears blank.

  • Moderator
  • Moderator
  • We've received reports from iOS users about the Spotify widget being invisible on their lock screen. When they attempt to view it from the from the notifications bar while the phone is locked, it app...
  • Yordan
  • Moderator
  • 16798 Views
  • 65 comments
  • 49 likes
  • iOS
  • Fixed
  • 16798 Views
  • 65 comments
  • 49 votes

Unable to change the playback speed of podcasts on desktop

We're receiving reports from users that the podcast playback speed is not changing regardless of the chosen setting and is "stuck" at the last one used. This only seems to be affecting the desktop app and web player.

  • Moderator
  • Moderator
  • We're receiving reports from users that the podcast playback speed is not changing regardless of the chosen setting and is "stuck" at the last one used. This only seems to be affecting the desktop ap...
  • 12186550119
  • Newbie
  • 10761 Views
  • 53 comments
  • 204 likes
  • Desktop
  • Fixed
  • 10761 Views
  • 53 comments
  • 204 votes

Spotify app crashing when trying to play a podcast/ audiobook

Hey folks!Some of you may experience issues when trying to play podcasts or audiobooks, leading to the app crashing. This is now being looked into.

  • Moderator
  • Moderator
  • Hey folks! Some of you may experience issues when trying to play podcasts or audiobooks, leading to the app crashing. This is now being looked into.
  • Novy
  • Moderator
  • 19326 Views
  • 111 comments
  • 232 likes
  • Other
  • Fixed
  • 19326 Views
  • 111 comments
  • 232 votes

Songs in Play queue are duplicated

Hey folks! We've received reports that deleting or adding songs in the play queue creates duplicates. This issue only seems to affect the mobile app and playlists with over 50 songs. This is being looked into.

  • Moderator
  • Moderator
  • Hey folks!   We've received reports that deleting or adding songs in the play queue creates duplicates. This issue only seems to affect the mobile app and playlists with over 50 songs. This ...
  • Joan
  • Moderator
  • 11911 Views
  • 101 comments
  • 116 likes
  • Mobile
  • Fixed
  • 11911 Views
  • 101 comments
  • 116 votes

[Mobile] Downloaded playlists do not load without an internet connection

Hey folks!We’ve received multiple reports that Android and iOS users are unable to play downloaded content while using offline mode. You might get stuck on a loading screen or get an error message saying "Something went wrong. Try again?". This is be...

  • Moderator
  • Moderator
  • Hey folks! We’ve received multiple reports that Android and iOS users are unable to play downloaded content while using offline mode. You might get stuck on a loading screen or get an error messag...
  • Skully9
  • Regular
  • 25705 Views
  • 213 comments
  • 313 likes
  • Other
  • Fixed
  • 25705 Views
  • 213 comments
  • 313 votes

Users on the free service are unable to download podcasts

We've received reports from free users who are unable to download podcast episodes. Tapping the download icon results in an exclamation mark, indicating that the attempt failed.

  • Moderator
  • Moderator
  • We've received reports from free users who are unable to download podcast episodes. Tapping the download icon results in an exclamation mark, indicating that the attempt failed.
  • Yordan
  • Moderator
  • 2728 Views
  • 29 comments
  • 16 likes
  • Desktop
    Mobile
    Other
  • Fixed
  • 2728 Views
  • 29 comments
  • 16 votes

Now Playing bar missing on Android

Hey folks, We have received reports that Android users (mostly Samsung users) are unable to see the Now Playing bar on the app whenever they play songs/podcasts. If you’re experiencing this issue, make sure to click +VOTE and Subscribe to the thread ...

  • Spotify Legend
  • Hey folks,   We have received reports that Android users (mostly Samsung users) are unable to see the Now Playing bar on the app whenever they play songs/podcasts.     ...
  • Elena
  • Moderator
  • 216300 Views
  • 850 comments
  • 2300 likes
  • Android
  • Fixed
  • 216300 Views
  • 850 comments
  • 2300 votes

Shuffle Play button has disappeared

Users are reporting that the Shuffle Play button has disappeared. This seems to be happening on iPhones only. The Shuffle button is missing both from playlists and in the Now Playing view next to the Play-button.

  • Moderator
  • Moderator
  • Users are reporting that the Shuffle Play button has disappeared. This seems to be happening on iPhones only. The Shuffle button is missing both from playlists and in the Now Playing view next to the...
  • flystar333
  • Casual Listener
  • 32758 Views
  • 80 comments
  • 314 likes
  • iOS
  • Fixed
  • 32758 Views
  • 80 comments
  • 314 votes

Performance issues on iOS devices

Hey folks, We've received reports that iOS users are experiencing technical issues on their devices (running version 8.8.72.623 or higher). The app is crashing or the playback suddenly stops. This is being investigated.

  • Moderator
  • Moderator
  • Hey folks,   We've received reports that iOS users are experiencing technical issues on their devices (running version 8.8.72.623 or higher). The app is crashing or the playback suddenly st...
  • Vasil
  • Moderator
  • 58682 Views
  • 284 comments
  • 494 likes
  • iOS
  • Fixed
  • 58682 Views
  • 284 comments
  • 494 votes

Downtime 7th Aug 2024: Issues with Spotify.com services

We've been seeing reports that users are unable to log in to the app, to their account page and to the Web Player. Some users who are already logged in may experience issues with streaming on the Web Player.

  • Moderator
  • Moderator
  • We've been seeing reports that users are unable to log in to the app, to their account page and to the Web Player. Some users who are already logged in may experience issues with streaming on the Web...
  • tulipansie
  • Newbie
  • 16530 Views
  • 20 comments
  • 49 likes
  • Other
  • Fixed
  • 16530 Views
  • 20 comments
  • 49 votes