Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Just quickly...
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
We've been getting some reports that Spotify is down across platforms.
The Support Site looks affected as well. We're currently aware of the
situation and the relevant teams are working on it.
We've been getting some reports that Spotify is down across platforms. The Support Site looks affected as well.
We're currently aware of the situation and the relevant teams are work...
We got some reports mentioning that users located in Asian markets are
getting playback issues across devices. We're currently aware of the
situation and the relevant teams are working on it.
We got some reports mentioning that users located in Asian markets are getting playback issues across devices.
We're currently aware of the situation and the relevant teams are worki...
We've been receiving reports that users are having issues accessing
their Release Radar. Some are also seeing the error message "This
content is no longer available. Would you like to remove it from Your
Library?".
We've been receiving reports that users are having issues accessing their Release Radar. Some are also seeing the error message "This content is no longer available. Would you like to remove it from ...
Users in Brazil are reporting that they're unable to use the app with
mobile data: an error message stating that they're offline is displayed,
despite having stable internet connection.
Users in Brazil are reporting that they're unable to use the app with mobile data: an error message stating that they're offline is displayed, despite having stable internet connection.
Hey everyone, We've received some reports from users who have issues
joining and inviting other users to collaborative playlists. This is
being investigated.
Hey everyone,
We've received some reports from users who have issues joining and inviting other users to collaborative playlists.
This is being investigated.
We're seeing reports that some users are unable to stream on their
Google devices. This seems to happen on both the desktop & mobile app,
as well as on different Google devices.
We're seeing reports that some users are unable to stream on their Google devices. This seems to happen on both the desktop & mobile app, as well as on different Google devices.
Hey folks, We noticed that the current first song in any playlist will
keep swapping with a different song from the same playlist. This is now
being investigated.
Hey folks, We noticed that the current first song in any playlist will keep swapping with a different song from the same playlist. This is now being investigated.
We're getting reports from iOS users that are unable to login via the
mobile app with the error message "You're offline. Check your connection
and try again".
We're getting reports from iOS users that are unable to login via the mobile app with the error message "You're offline. Check your connection and try again".
We've received reports that iOS users of free accounts are experiencing
app crashing when they try to connect their device to their AirPods via
Bluetooth.
We've received reports that iOS users of free accounts are experiencing app crashing when they try to connect their device to their AirPods via Bluetooth.
We've received reports from iOS users about the Spotify widget being
invisible on their lock screen. When they attempt to view it from the
from the notifications bar while the phone is locked, it appears blank.
We've received reports from iOS users about the Spotify widget being invisible on their lock screen. When they attempt to view it from the from the notifications bar while the phone is locked, it app...
We're receiving reports from users that the podcast playback speed is
not changing regardless of the chosen setting and is "stuck" at the last
one used. This only seems to be affecting the desktop app and web
player.
We're receiving reports from users that the podcast playback speed is not changing regardless of the chosen setting and is "stuck" at the last one used. This only seems to be affecting the desktop ap...
Hey folks! We've received reports that deleting or adding songs in the
play queue creates duplicates. This issue only seems to affect the
mobile app and playlists with over 50 songs. This is being looked into.
Hey folks!
We've received reports that deleting or adding songs in the play queue creates duplicates. This issue only seems to affect the mobile app and playlists with over 50 songs. This ...
Hey folks!We’ve received multiple reports that Android and iOS users are
unable to play downloaded content while using offline mode. You might
get stuck on a loading screen or get an error message saying "Something
went wrong. Try again?". This is be...
Hey folks! We’ve received multiple reports that Android and iOS users are unable to play downloaded content while using offline mode. You might get stuck on a loading screen or get an error messag...
We've received reports from free users who are unable to download
podcast episodes. Tapping the download icon results in an exclamation
mark, indicating that the attempt failed.
We've received reports from free users who are unable to download podcast episodes. Tapping the download icon results in an exclamation mark, indicating that the attempt failed.
Hey folks, We have received reports that Android users (mostly Samsung
users) are unable to see the Now Playing bar on the app whenever they
play songs/podcasts. If you’re experiencing this issue, make sure to
click +VOTE and Subscribe to the thread ...
Hey folks,
We have received reports that Android users (mostly Samsung users) are unable to see the Now Playing bar on the app whenever they play songs/podcasts.
...
Users are reporting that the Shuffle Play button has disappeared. This
seems to be happening on iPhones only. The Shuffle button is missing
both from playlists and in the Now Playing view next to the Play-button.
Users are reporting that the Shuffle Play button has disappeared. This seems to be happening on iPhones only. The Shuffle button is missing both from playlists and in the Now Playing view next to the...
Hey folks, We've received reports that iOS users are experiencing
technical issues on their devices (running version 8.8.72.623 or
higher). The app is crashing or the playback suddenly stops. This is
being investigated.
Hey folks,
We've received reports that iOS users are experiencing technical issues on their devices (running version 8.8.72.623 or higher). The app is crashing or the playback suddenly st...
We've been seeing reports that users are unable to log in to the app, to
their account page and to the Web Player. Some users who are already
logged in may experience issues with streaming on the Web Player.
We've been seeing reports that users are unable to log in to the app, to their account page and to the Web Player. Some users who are already logged in may experience issues with streaming on the Web...