App crashing upon launch on Android

[Dessi]

We've received reports that the mobile app crashes upon launch on Android devices. Everything seems to be working normally on the web player and when using a different device (e.g. different phone, desktop). 

[user07]

My app crashed several times today and it is still crashing. It suddenly closes itself. It's the first time this has happened. I reinstalled it, cleared the cache tried everything to fix it from my end, nothing worked. Please fix it.

Device - samsung s10

Version installed which is compatible - 9.1.58.1567

[user07]

app not working on my android but is fine on other devices, tried each method to fix it from my end, but nothing. please fix it asap.

[JuliusMath]

My Spotify App is not opening on my phone. I don't know if this is peculiar to my phone. I use a Google Pixel 7. Please fix this

[Zynhedra]

Mismo problema con huawei P20 y P30lite.  Ademas, si consigue reproducirse, a las 10 segundos se cierra la app. Aunque borres datos en caché, la app sigue por detras, la vuelves a abrir y sigue bugueada. 

[kinzey04]

I just started having this issue 3 days ago. I've uninstalled and reinstalled the app 4 times now. I've logged out 2 twice in row multiple times as well and I'm still having the problem of the app crashing and saying there's a bug.

[Maime]

It is still so, nothing is solved for me.  

[Ruruya]

Hello, it kept stopping and closing on it's own so I cleared the cache, logged in and out and even reinstalled it but now it doesn't work at all anymore! Just a black screen when I try to open it. 

[Taylor_00]

Plan

Premium

Country

UK

Device

Honor

Operating System

Android 

My Question or Issue

When opening the app it just stays on a black screen and doesn't move. The widget just continually loads and doesn't do anything. I've tried uninstalling twice but the problem keeps coming back after a day or so. 

[MihailY]

Hey everyone,

Thanks for reporting this.

We’ve grouped your comments here to help us better pinpoint what’s going on and to collect the right info for our tech team. When you get a chance, could you share the following info (whichever you haven't already):

• Your device model, OS version, and Spotify version
• A quick description of the issue (a short video would be even better)
• Any troubleshooting steps you’ve already tried

In the meantime, feel free to check out this troubleshooting guide for some extra tips.

We’ll keep an eye out for your replies.

[spinnychrrr]

Plan

Premium

Country

USA

Device

Samsung Galaxy s10e

Operating System

Android One UI ver 4.2

My Question or Issue

Spotify app on Android keeps stopping and closing randomly after checking my queue or when changing from a podcast to a song/playlist. I've already tried logging out of my account and reinstalling the app. This happens both when i'm offline or online and has been happening a lot for the last week and a half. Pls help 🥲