Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Content Questions

Start a topic

Forum Posts

New Feature To Try On Desktop: Quick Search Shortcuts

Hey folks, The Spotify team is always working to make the software as simple as possible for everyone to use, and for those of you who like to save a bit of time by using keyboard shortcuts, there's a very convenient trick that you may not have notic...

dinomight_0-1661880282065.jpeg
  • Spotify Star
  • Spotify Star
  • scrollingcat
  • Visitor
  • 69527 Views
  • 48 replies
  • 110 likes
  • 69527 Views
  • 48 replies
  • 110 likes

Superuser Contribution Saves the day

PremiumPremiumBrasil DeviceWindows 10/xiaomiAndroid/windows 10 My Question or IssueCan't find a song that i love from Saves the day.... i mean, i cant listen to the album at all, the album is Stay what you are

  • Visitor
  • Premium Premium Brasil   Device Windows 10/xiaomi Android/windows 10   My Question or Issue Can't find a song that i love from Saves the day.... i mean, i cant listen to the album ...
  • politelysmiling
  • Visitor
  • 662 Views
  • 3 replies
  • 0 likes
  • 662 Views
  • 3 replies
  • 0 likes

Superuser Contribution Someone/bot keeps falsely reporting my playlist

 As you can clearly see in the screenshot, someone or probably a bot keeps falsely reporting my playlist for no reason which is so annoying, I really can’t name the playlist or replace its photo without receiving a removal notice. ( Spotify answers i...

D60466C2-36B3-4259-AF27-30814A760E4E.png
  • Casual Listener
  •   As you can clearly see in the screenshot, someone or probably a bot keeps falsely reporting my playlist for no reason which is so annoying, I really can’t name the playlist or replace its photo wi...
  • aheggen
  • Casual Listener
  • 4148 Views
  • 16 replies
  • 23 likes
  • 4148 Views
  • 16 replies
  • 23 likes

Superuser Contribution Content Question - Short Playlist Descriptions

Plan: Free=====My Question or Issue: Why was the Playlist Description character limit lowered from 300 to 200 characters? I don't think my device, OS, or country has anything to do with the latest change with the most recent update, which was changin...

  • Music Fan
  • Plan: Free ===== My Question or Issue: Why was the Playlist Description character limit lowered from 300 to 200 characters?   I don't think my device, OS, or country has anything to do with ...
  • Michaelhadadad
  • Visitor
  • 6495 Views
  • 9 replies
  • 3 likes
  • 6495 Views
  • 9 replies
  • 3 likes

Superuser Contribution Android auto - song not available in your country

I'm in the UK. I can play every song in my liked songs through my phone. But when I'm using android auto in my car (Dacia Duster Extreme 2024) and shuffle my liked songs, quite frequently it comes up that 'this song is not available in your region'. ...

  • Visitor
  • I'm in the UK. I can play every song in my liked songs through my phone. But when I'm using android auto in my car (Dacia Duster Extreme 2024) and shuffle my liked songs, quite frequently it comes up...
  • Dessi
  • Moderator
  • 120 Views
  • 1 replies
  • 0 likes
  • 120 Views
  • 1 replies
  • 0 likes

Superuser Contribution DJ Recommending the same set of songs

Lately, I've noticed that the DJ is playing the same (or very similar) set of songs over and over again. Is anyone else experiencing this? I understand I can click on "get some different DJ picks" and move on, but I don't remember this happening in t...

  • Regular
  • Lately, I've noticed that the DJ is playing the same (or very similar) set of songs over and over again. Is anyone else experiencing this? I understand I can click on "get some different DJ picks" an...
  • ReportingLive34
  • Visitor
  • 11163 Views
  • 12 replies
  • 4 likes
  • 11163 Views
  • 12 replies
  • 4 likes

Region override to display albums and songs in your preferred language

This issue is more specific to those of us living in a foreign country. Some artists go the extra mile to input their album and song titles in multiple languages. The language displayed is based on your region. And for subscription users, this region...

  • Newbie
  • This issue is more specific to those of us living in a foreign country. Some artists go the extra mile to input their album and song titles in multiple languages. The language displayed is based on y...
  • 48 Views
  • 0 replies
  • 0 likes
  • 48 Views
  • 0 replies
  • 0 likes

Censorship of music

Why is there so much HipHop music censored?? It's annoying because I paid money for some songs so why are they censored? I find Spotify really good but I think it's stupid that people pay money for songs that are censored. It really is something you ...

  • Newbie
  • Why is there so much HipHop music censored?? It's annoying because I paid money for some songs so why are they censored? I find Spotify really good but I think it's stupid that people pay money for s...
  • Nuny0urbusiness
  • Visitor
  • 5023 Views
  • 11 replies
  • 3 likes
  • 5023 Views
  • 11 replies
  • 3 likes

Superuser Contribution Music Videos don't show

Plan Premium (Duo) Country United Kingdom Device Samsung Galaxy A33 Operating System Android 14 My Question or Issue My family member had Spotify Premium and we were really impressed by the Music Video feature, playing on our TV. So we upgraded to Du...

  • Regular
  • Plan Premium (Duo) Country United Kingdom Device Samsung Galaxy A33 Operating System Android 14   My Question or Issue My family member had Spotify Premium and we were really...
  • 2side
  • Newbie
  • 4344 Views
  • 20 replies
  • 8 likes
  • Duo
    music
    Videos
  • 4344 Views
  • 20 replies
  • 8 likes

Superuser Contribution I WANT TO LISTEN TO MUSIC THAT I’VE BEEN

PlanPremiumCountryKoreaDevice(iPhone 15)Operating System(iOS 18.5) My Question or IssueHello Spotify Team,I'm a big fan of Eric Clapton, and his live album "24 Nights: Live at the Royal Albert Hall" holds a lot of meaning for me. I've noticed that th...

  • Newbie
  • Plan Premium Country Korea Device (iPhone 15) Operating System (iOS 18.5)   My Question or Issue Hello Spotify Team, I'm a big fan of Eric Clapton, and his live album "24 Nights: Live...
  • OscarDC
  • Moderator
  • 243 Views
  • 1 replies
  • 0 likes
  • 243 Views
  • 1 replies
  • 0 likes

Anderson Paak - Malibu

Any idea where Anderson Paak's Malibu has gone? I kicked open the app today and it's nowhere to be found! Even the tracks I saved to my library have disappeared!

  • Casual Listener
  • Any idea where Anderson Paak's Malibu has gone? I kicked open the app today and it's nowhere to be found! Even the tracks I saved to my library have disappeared!
  • beckyluvsmusic
  • Casual Listener
  • 1439 Views
  • 12 replies
  • 1 likes
  • 1439 Views
  • 12 replies
  • 1 likes

Solved!!Superuser Contribution Block a song from ever being recommended

PlanPremiumCountryCanadaDevice(iPhone 8, PC, Macbook Pro late 2012)Operating System(iOS 16.4.1, Windows 10, MacOS Catalina 10.15.7) I use Spotify on my iPhone, PC and Macbook. Would be grateful for a solution on any of the 3 platforms My Question or ...

  • Newbie
  •   Plan Premium Country Canada Device (iPhone 8, PC, Macbook Pro late 2012) Operating System (iOS 16.4.1, Windows 10, MacOS Catalina 10.15.7)   I use Spotify on my iPhone, PC and M...
  • imsomadimgonnascream
  • Visitor
  • 15799 Views
  • 22 replies
  • 6 likes
  • 15799 Views
  • 22 replies
  • 6 likes

Can't play music videos on my Account (It's been a whole year)

PlanPremium StudentCountryGermanyDeviceAll my DevicesOperating System (iOS 11, Android, Windows 11) My Question or IssueI still don't have access to Music videos on my Account. I don't know anybody else with this issue and it's been a whole year sinc...

  • Newbie
  • Plan Premium Student Country Germany Device All my Devices Operating System  (iOS 11, Android, Windows 11)   My Question or Issue I still don't have access to Music videos on my A...
  • ribezaz
  • Spotify Star
  • 79 Views
  • 1 replies
  • 1 likes
  • 79 Views
  • 1 replies
  • 1 likes

Superuser Contribution No song is appearing anywhere on mobile

PlanFreeCountryIndonesiaDeviceSamsung Galaxy A24 My Question or IssueNo song is appearing in any album, searchbar, playlist. This is specifically only in my phone, on my Laptop and iPad it works fine. I reinstalled multiple times (like... a solid 10 ...

  • Newbie
  •   Plan Free Country Indonesia Device Samsung Galaxy A24   My Question or Issue No song is appearing in any album, searchbar, playlist. This is specifically only in my phone, on my ...
  • OscarDC
  • Moderator
  • 91 Views
  • 1 replies
  • 0 likes
  • 91 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Ariana Grande songs not available

Almost all of the Ariana Grande songs aren’t playing in my playlist and cannot be played on her profile. There’s no more information, so I’m wondering if that’s just a problem in my home country Germany?

  • Casual Listener
  • Almost all of the Ariana Grande songs aren’t playing in my playlist and cannot be played on her profile. There’s no more information, so I’m wondering if that’s just a problem in my home country Germ...
  • OscarDC
  • Moderator
  • 1962 Views
  • 11 replies
  • 0 likes
  • 1962 Views
  • 11 replies
  • 0 likes

Superuser Contribution Uma música em especifico nao é reproduzida

Bom dia! Eu tenho uma conta premium, o pagamento também está em dia. Mas eu não consigo ouvir uma música em específico no aplicativo. Eu clico na música mas ela não toca, não acontece nada. E a música está disponível, não tem nenhum problema com ela....

  • Visitor
  • Bom dia! Eu tenho uma conta premium, o pagamento também está em dia. Mas eu não consigo ouvir uma música em específico no aplicativo. Eu clico na música mas ela não toca, não acontece nada. E a músic...
  • Ivelina
  • Moderator
  • 131 Views
  • 1 replies
  • 0 likes
  • 131 Views
  • 1 replies
  • 0 likes

Superuser Contribution Link to song not working

PlanPremiumCountryAustralia DeviceSamsung Galaxy 8, Mac Mini 2020Operating SystemiOS 15.5, Android Phone My Question or IssueHi,am the artist John Pinhttps://open.spotify.com/artist/22J9p3onxCzgBdgJLyEhom?si=BZ7vA7t9QNGpTW_kaJptPw On my artist page 3...

  • Music Fan
  •   Plan Premium Country Australia   Device Samsung Galaxy 8, Mac Mini 2020 Operating System iOS 15.5, Android Phone   My Question or Issue Hi, am the artist John Pin https...
  • Ivelina
  • Moderator
  • 140 Views
  • 1 replies
  • 0 likes
  • 140 Views
  • 1 replies
  • 0 likes

Shuffle button not appearing

Hello, I cannot find the shuffle button. I searched it up and it said it would be on the "now playing", but I don't see it anywhere.I'm currently on a web browser (Chrome) on a Macbook. I'm not sure if it is only available on the app, but Google said...

Screenshot 2025-06-14 at 7.18.51 PM.png Screenshot 2025-06-14 at 7.19.00 PM.png
  • Regular
  • Hello,   I cannot find the shuffle button. I searched it up and it said it would be on the "now playing", but I don't see it anywhere. I'm currently on a web browser (Chrome) on a Macbook. I'...
  • Amay
  • Spotify Star
  • 87 Views
  • 1 replies
  • 0 likes
  • 87 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution The Young Gods: Appear Disappear is glitching

The new album is glitching for me on Android and the windows App.At least Shine That Drone and Off The Radar is glitching hard - playback continues after glitch, but the glitch destroys the track.Is it clipping ?Anyone else experiencing this problem?

  • Newbie
  • The new album is glitching for me on Android and the windows App. At least Shine That Drone and Off The Radar is glitching hard - playback continues after glitch, but the glitch destroys the track...
  • Brohl29
  • Visitor
  • 112 Views
  • 2 replies
  • 2 likes
  • 112 Views
  • 2 replies
  • 2 likes

Superuser Contribution Customer Support

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI need customer Support. I accidentally deleted a track and I want to recover it. I don't kno...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I need ...
  • Joan
  • Moderator
  • 100 Views
  • 1 replies
  • 0 likes
  • 100 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify forgets where it was up to in a playlist

PlanPremiumCountryAustraliaDevice(iPhone 13)Operating System(16.4.1 (a)) My Question or IssueSpotify is forgetting which song I was up to in a playlist, even when reopening the App in less than an hour later. For eg. I start listening to my Discover ...

  • Music Fan
  • Plan Premium Country Australia Device (iPhone 13) Operating System (16.4.1 (a))   My Question or Issue Spotify is forgetting which song I was up to in a playlist, even when reopening t...
  • CreativeDave18
  • Visitor
  • 1303 Views
  • 3 replies
  • 0 likes
  • Forgets place in playlist
    loses place
    restarts playlist
  • 1303 Views
  • 3 replies
  • 0 likes