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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Premium Student

Get help verifying your Student Discount.

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Forum Posts

Solved!! Verification unsuccessful as voucher already used

PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...

  • Newbie
  • manualjake
  • Casual Listener
  • 21317 Views
  • 16 replies
  • 0 likes
  • Premium for Students
  • 21317 Views
  • 16 replies
  • 0 likes

Renew student plan from old school to new

I was on my old undergrad Student plan which is expiring soon, I am wondering how I can Update it to my Grad school Student new school plan, to keep my discount?PlanStudent planCountryUSA Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Opera...

  • Visitor
  • I was on my old undergrad Student plan which is expiring soon, I am wondering how I can Update it to my Grad school Student new school plan, to keep my discount? Plan Student plan Country USA&nbs...
  • Maxim
  • Spotify Star
  • 43 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 43 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution No me puedo suscribir a spotify para estudiantes, pero ya estoy verificado

Realicé el proceso de verificación de que soy un estudiante para acceder a la oferta de spotify premium para estudiantes, me mandaron el correo con la verificación de mi cuenta como estudiante pero al ingresar el pago me dice que no puedo seleccionar...

  • Visitor
  • Realicé el proceso de verificación de que soy un estudiante para acceder a la oferta de spotify premium para estudiantes, me mandaron el correo con la verificación de mi cuenta como estudiante pero a...
  • Elena
  • Moderator
  • 4060 Views
  • 16 replies
  • 0 likes
  • 4060 Views
  • 16 replies
  • 0 likes

HTTP 500 error when trying to verify student ID.

Hi there when verifying my student ID I get this message in my browser. access.verifid.ac.uk is currently unable to handle this request.Tried incognito mode and on android/Windows. What's happening?

  • Visitor
  • Hi there when verifying my student ID I get this message in my browser. access.verifid.ac.uk is currently unable to handle this request. Tried incognito mode and on android/Windows.   What's ...
  • Maxim
  • Spotify Star
  • 54 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 54 Views
  • 1 replies
  • 0 likes

Superuser Contribution Got a popup for discount on movie tickets, can't find my code for it

I got a popup from spotify today offering discounts on my next movie ticket purchase as a longtime premium subscriber but upon logging into the thing I can't find the code to redeem the samePlanPremiumCountryIndia Android

  • Visitor
  • I got a popup from spotify today offering discounts on my next movie ticket purchase as a longtime premium subscriber but upon logging into the thing I can't find the code to redeem the same Plan P...
  • Vasil
  • Moderator
  • 145 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 145 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hulu activation error with student bundle

So I recently had some payment issues (stolen wallet) with my Spotify premium student plan which caused my account to be reverted back to a free account of course only a couple of days before I got all of my new cards in. Anyways, I was able to resta...

  • Visitor
  • So I recently had some payment issues (stolen wallet) with my Spotify premium student plan which caused my account to be reverted back to a free account of course only a couple of days before I got a...
  • Micah181
  • Casual Listener
  • 779 Views
  • 5 replies
  • 1 likes
  • 779 Views
  • 5 replies
  • 1 likes

Superuser Contribution Is it possible to refund this month's payment and pay again, but as a stude

Hello!Unfortunately I didn't receive the notification that my spotify account needs to be upgraded to student status.This month's payment was made as an individual premium. Is it possible to refund this month's payment and pay again, but as a student...

  • Visitor
  • Hello! Unfortunately I didn't receive the notification that my spotify account needs to be upgraded to student status. This month's payment was made as an individual premium. Is it possible to re...
  • Eni
  • Moderator
  • 69 Views
  • 2 replies
  • 0 likes
  • 69 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Verification unsuccessful as voucher already used

PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...

  • Newbie
  • Plan Premium Country United Kingdom  Device (iPhone 7, Macbook Pro late 2016) Operating System (iOS)   My Question or Issue I have tried to change my subscription to student ...
  • manualjake
  • Casual Listener
  • 21317 Views
  • 16 replies
  • 0 likes
  • Premium for Students
  • 21317 Views
  • 16 replies
  • 0 likes

I don't receive verification email for premium student

I wanted to change my plan from premium to premium student and I successfully filled in all the information in the SheerID form. However, I never receive any verification email for my information or the premium student plan even though they told me t...

  • Newbie
  • I wanted to change my plan from premium to premium student and I successfully filled in all the information in the SheerID form. However, I never receive any verification email for my information or ...
  • sergiogordillomedran
  • Visitor
  • 805 Views
  • 2 replies
  • 0 likes
  • Premium for Students
  • 805 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify asking for payment in Dollars, am situated in india

Plan; premium studentCountry; India DeviceiPhone 13 miniOperating SystemiOS 17 My Question or IssueI have been subscribed to the Spotify student plan since 2023, paying rs. 59 for the subscription. Every year during July I have to re-verify my paymen...

  • Casual Listener
  • Plan; premium student Country; India   Device iPhone 13 mini Operating System iOS 17   My Question or Issue I have been subscribed to the Spotify student plan since 2023, paying rs...
  • rimjhimghose
  • Casual Listener
  • 84 Views
  • 2 replies
  • 0 likes
  • Premium for Students
  • 84 Views
  • 2 replies
  • 0 likes

Solved!! Charged full price as student

PlanStudent/PremiumCountryUK First of all, the fact that I have to post on a community board for payment plan help is an absolute joke. Unbelievable, in fact. Why is there no email address, live chat, or phone number? My Question or IssueA month ago ...

  • Casual Listener
  • Plan Student/Premium Country UK   First of all, the fact that I have to post on a community board for payment plan help is an absolute joke. Unbelievable, in fact. Why is there no emai...
  • Yelizaveta9
  • Casual Listener
  • 672 Views
  • 8 replies
  • 0 likes
  • Premium for Students
  • 672 Views
  • 8 replies
  • 0 likes

Superuser Contribution I paid but Spotify claims I didn't.

I have a student plan, and this month I got a banner in the app saying that my payment did not go through, and I need to update my payment method. I use a visa card to pay, so I checked my bank account and the money was removed. However, I'm still ge...

  • Visitor
  • I have a student plan, and this month I got a banner in the app saying that my payment did not go through, and I need to update my payment method. I use a visa card to pay, so I checked my bank accou...
  • Joan
  • Moderator
  • 66 Views
  • 1 replies
  • 0 likes
  • 66 Views
  • 1 replies
  • 0 likes

Superuser Contribution Money deducted from bank account but no premium accsss given

PlanStudent PremiumCountry DeviceiPhone 13Operating SystemiOS 17.3.1 My Question or IssueUsing UPI I made a payment of Rs 59 for my monthly payment for student premium. However on spotify page it shows the transaction FAILED. So now i have no access ...

  • Newbie
  •   Plan Student Premium Country   Device iPhone 13 Operating System iOS 17.3.1   My Question or Issue Using UPI I made a payment of Rs 59 for my monthly payment for student p...
  • Not applicable
  • 296 Views
  • 4 replies
  • 1 likes
  • Premium for Students
  • 296 Views
  • 4 replies
  • 1 likes

Superuser Contribution Can't select the student plan in the app

I was verified as a student and get my discount until 3 May 2025. But I am unable to change my plan into the student premium, in the app , it still shown I charge Premium individual and nowhere I could select the Student Premium. I'd tried the link f...

  • Newbie
  • I was verified as a student and get my discount until 3 May 2025. But I am unable to change my plan into the student premium, in the app , it still shown I charge Premium individual and nowhere I cou...
  • Not applicable
  • 403 Views
  • 4 replies
  • 0 likes
  • Premium for Students
  • 403 Views
  • 4 replies
  • 0 likes

Superuser Contribution Cannot use google play balance to pay to Spotify premium student

I cannot use the google play balance option to subscribe to the student premium plan on my android device. The option is available for normal premium plan but not for the student premium plan. I have verified my student id on sheer but once i move on...

  • Casual Listener
  • I cannot use the google play balance option to subscribe to the student premium plan on my android device. The option is available for normal premium plan but not for the student premium plan.  ...
  • iiitsRachel
  • Casual Listener
  • 2690 Views
  • 7 replies
  • 3 likes
  • Premium for Students
  • 2690 Views
  • 7 replies
  • 3 likes

Solved!!Superuser Contribution Manage Subscription loop back to overview page

Trying to add student premium to my account and it keeps looping back to the same page. Verified on SheerID; received email saying it was verified & clicked the link in the email. Spotify opens & shows my account logged in & I confirm that I want to ...

  • Casual Listener
  • Trying to add student premium to my account and it keeps looping back to the same page.    Verified on SheerID; received email saying it was verified & clicked the link in the email. ...
  • Elena
  • Moderator
  • 1573 Views
  • 17 replies
  • 0 likes
  • 1573 Views
  • 17 replies
  • 0 likes

About the student ID authentication system

I have a question regarding Spotify's student discount.I just applied for Spotify's student discount (I entered the name of my university and sent a photo of my student ID). A few minutes later, I received an email from Sheer (SheerID Verification) s...

  • Visitor
  • I have a question regarding Spotify's student discount. I just applied for Spotify's student discount (I entered the name of my university and sent a photo of my student ID). A few minutes later, I ...
  • davidmmke
  • Newbie
  • 820 Views
  • 4 replies
  • 0 likes
  • Premium for Students
  • 820 Views
  • 4 replies
  • 0 likes