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Premium Student

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Forum Posts

Solved!! Verification unsuccessful as voucher already used

PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...

  • Newbie
  • bktpycq32396kl53n1fk
  • Newbie
  • 26120 Views
  • 20 replies
  • 0 likes
  • Premium for Students
  • 26120 Views
  • 20 replies
  • 0 likes

Superuser Contribution Payment for those studying abroad

Hey, I am an Australian student who is currently doing an exchange program in the UK and I was wondering if I will now be charged UK student prices or AUD prices? Thanks

  • Visitor
  • Hey, I am an Australian student who is currently doing an exchange program in the UK and I was wondering if I will now be charged UK student prices or AUD prices?      Thanks 
  • MihailY
  • Moderator
  • 451 Views
  • 3 replies
  • 0 likes
  • Premium for Students
  • 451 Views
  • 3 replies
  • 0 likes

Superuser Contribution Можно ли вернуть деньги за подписку?

Я оформила студенческую подписку, но у меня списалось все равно 4,99$

  • Visitor
  • Я оформила студенческую подписку, но у меня списалось все равно 4,99$
  • Арина
  • Visitor
  • 4494 Views
  • 6 replies
  • 0 likes
  • 4494 Views
  • 6 replies
  • 0 likes

Failed Payment

PlanPremium Student CountryKenya DeviceSamsung A03Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI got an email saying that my payment has failed yet they cut out the subscription fee from my card. What do I do about this...

  • Casual Listener
  •   Plan Premium Student  Country Kenya   Device Samsung A03 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I got an email saying t...
  • pun10tial
  • Music Fan
  • 51 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 51 Views
  • 1 replies
  • 0 likes

Superuser Contribution Extend Premium Student After 4 Years

PlanPremium Student My Question or IssuePlease extend Premium Student. I have had Spotify since 2016 and also have been a student since 2015. I am still (unfortunately) still a student in university. I am no longer allowed to have the student pricing...

  • Regular
  • ...n university. I am no longer allowed to have the student pricing since I have had it for 4 years. What is the purpose of this cap on years for students? Some of us don't graduate right on time. As l...
  • Liv_07
  • Visitor
  • 114371 Views
  • 91 replies
  • 126 likes
  • Premium for Students
  • 114371 Views
  • 91 replies
  • 126 likes

Superuser Contribution Getting charged before billing date

PlanFree/PremiumCountry Iphone xr)Operating System(iOS 16) My Question or IssueI was charged for premium student on the 18th of June before my billing date which is today 29th of June and now it’s is showing payment failed even after I was charged an...

  • Visitor
  • Plan Free/Premium Country   Iphone xr) Operating System (iOS 16)   My Question or Issue I was charged for premium student on the 18th of June before my billing date which is today ...
  • Jaiyi
  • Casual Listener
  • 5467 Views
  • 7 replies
  • 1 likes
  • Premium for Students
  • 5467 Views
  • 7 replies
  • 1 likes

Verified my discount to a wrong account

PlanPremium Student Country: South Africa DeviceSamsung Galaxy A05s Operating SystemAndroid My Question or IssueI got my student discount. When I verified my account, I accidentally verified the wrong account. How do I switch verification?

  • Visitor
  • Plan Premium Student   Country: South Africa   Device Samsung Galaxy A05s   Operating System Android    My Question or Issue I got my student discount. When I ve...
  • Billy-J
  • Spotify Star
  • 141 Views
  • 3 replies
  • 0 likes
  • Premium for Students
  • 141 Views
  • 3 replies
  • 0 likes

Superuser Contribution Money deducted from bank account but no premium accsss given

PlanStudent PremiumCountry DeviceiPhone 13Operating SystemiOS 17.3.1 My Question or IssueUsing UPI I made a payment of Rs 59 for my monthly payment for student premium. However on spotify page it shows the transaction FAILED. So now i have no access ...

  • Newbie
  •   Plan Student Premium Country   Device iPhone 13 Operating System iOS 17.3.1   My Question or Issue Using UPI I made a payment of Rs 59 for my monthly payment for student p...
  • JD2608
  • Casual Listener
  • 2048 Views
  • 11 replies
  • 2 likes
  • Premium for Students
  • 2048 Views
  • 11 replies
  • 2 likes

Solved!!Superuser Contribution Verification unsuccessful as voucher already used

PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...

  • Newbie
  • Plan Premium Country United Kingdom  Device (iPhone 7, Macbook Pro late 2016) Operating System (iOS)   My Question or Issue I have tried to change my subscription to student ...
  • bktpycq32396kl53n1fk
  • Newbie
  • 26120 Views
  • 20 replies
  • 0 likes
  • Premium for Students
  • 26120 Views
  • 20 replies
  • 0 likes

Can I get my money back?

I have a student premium account for €6,99, spotify took €10,99 of my bankaccount

  • Visitor
  • I have a student premium account for €6,99, spotify took €10,99 of my bankaccount
  • Jose_M
  • Spotify Star
  • 64 Views
  • 1 replies
  • 0 likes
  • 64 Views
  • 1 replies
  • 0 likes

Superuser Contribution Switched from Duo to student, now cant undo

Hi, I recently tried to switch my premium duo account to a student plan as my husband is a student. However, we didnt realize that is only for 1 person, and I added his student knfo to my account. I cancelled immediately, but I want the student accou...

  • Visitor
  • Hi,   I recently tried to switch my premium duo account to a student plan as my husband is a student. However, we didnt realize that is only for 1 person, and I added his student knfo to my ac...
  • Joan
  • Moderator
  • 63 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 63 Views
  • 1 replies
  • 0 likes

Superuser Contribution I am not able to select a plan for student premium in Spotify app

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Not applicable
  • 3345 Views
  • 44 replies
  • 0 likes
  • Premium for Students
  • 3345 Views
  • 44 replies
  • 0 likes

Solved!! Verified student premium to wrong account

PlanStudent/PremiumNetherlands Device(iPhone 13, Ipad 9th gen, Computer) My Question or IssueI went to the spotify website to verify im a student so i can get student premium but apparently i was logged into an old spotify account i dont use anymore....

  • Casual Listener
  •   Plan Student/Premium Netherlands   Device (iPhone 13, Ipad 9th gen, Computer)   My Question or Issue I went to the spotify website to verify im a student so i can get studen...
  • graceeyenla
  • Casual Listener
  • 1176 Views
  • 7 replies
  • 0 likes
  • Premium for Students
  • 1176 Views
  • 7 replies
  • 0 likes

Refund your subscription

None of the below information is required. However, the more you proI decided to take a one month subscription and forgot to cancel it and my money was taken. Please return the moneyvide the easier it will be for us to try and help.PlanFree/PremiumCo...

  • Visitor
  • None of the below information is required. However, the more you proI decided to take a one month subscription and forgot to cancel it and my money was taken. Please return the moneyvide the easier i...
  • Billy-J
  • Spotify Star
  • 74 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 74 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment failed

PlanPremium for studentsCountry Deviceiphone 14 pro max and laptopOperating Systemios 18, windows 11 My Question or Issueso previously I subscribed to the 99tk/month plan paying through my mobile operator but unfortunately the 2nd months' payment fai...

  • Visitor
  •   Plan Premium for students Country   Device iphone 14 pro max and laptop Operating System ios 18, windows 11   My Question or Issue so previously I subscribed to the 99tk/m...
  • Susan_GP
  • Moderator
  • 88 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 88 Views
  • 1 replies
  • 0 likes

payment fail

Hi i’m trying to pay for spotify student premium and every time I put in my card information it says payment fail. There’s money in my account and i’ve also checked to see if i qualify for the student premium, and i do. I don’t understand why it’s no...

  • Visitor
  •  Hi i’m trying to pay for spotify student premium and every time I put in my card information it says payment fail. There’s money in my account and i’ve also checked to see if i qualify for the ...
  • Bittencourt
  • Spotify Star
  • 103 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 103 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student Subscription

I paid for a 3months STUDENT SUBSCRIPTION at 59/-. And before 7 days of ending this subscription period i cancelled the auto new option. After this subscription ended, I go for resubscription but it's shows me to resubmit the documents for verificati...

  • Casual Listener
  • I paid for a 3months STUDENT SUBSCRIPTION at 59/-. And before 7 days of ending this subscription period i cancelled the auto new option. After this subscription ended, I go for resubscription but it'...
  • Vasil
  • Moderator
  • 184 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 184 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment

I have premium student. My account got debited yet spotify says my payment failed and i had to downgrade to free without trying to check the errorPlansStudent PremiumCountryIndiaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating Syste...

  • Visitor
  • I have premium student. My account got debited yet spotify says my payment failed and i had to downgrade to free without trying to check the error Plans Student Premium Country India Device (iP...
  • Vasil
  • Moderator
  • 203 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 203 Views
  • 1 replies
  • 0 likes

Superuser Contribution Charged for premium while still have a student discount

PlanPremium/Premium Student CountrySouth Africa DeviceHuawei P30 Lite Operating SystemEMUI My Question or IssueI first got my student discount in April 2023. Then I had to cancel the subscription around August with the aim of changing the billing dat...

  • Visitor
  •   Plan Premium/Premium Student  Country South Africa  Device Huawei P30 Lite  Operating System EMUI   My Question or Issue I first got my student discount in April...
  • DavidgGVv
  • Visitor
  • 1974 Views
  • 9 replies
  • 0 likes
  • Premium for Students
  • 1974 Views
  • 9 replies
  • 0 likes

My data has been stolen

Hi, I've recently learned that someone has stolen my student ID info and used it to buy the Student Premium plan. I would like my data to be disconnected from that account and deleted. I can of course provide any information through a private convers...

  • Visitor
  • Hi, I've recently learned that someone has stolen my student ID info and used it to buy the Student Premium plan. I would like my data to be disconnected from that account and deleted. I can of cours...
  • Billy-J
  • Spotify Star
  • 160 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 160 Views
  • 1 replies
  • 0 likes