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Getting charged before billing date

Getting charged before billing date

Plan

Free/Premium

Country

 

Iphone xr)

Operating System

(iOS 16)

 

My Question or Issue

I was charged for premium student on the 18th of June before my billing date which is today 29th of June and now it’s is showing payment failed even after I was charged and debited

Reply
3 Replies

Hey there @31zle6fwsftzp74lye2m,

 

Welcome to the Community!

 

Can you start by taking a look at your Receipts page? There you should be able to see all your charges and check if you've been double charged for a certain month.

 

It's possible that you've had some failed payments on your account for the past few months, and the system was able to take the payments with a certain delay.

 

This could make it look like you're not getting a full month of Premium but it's just the system catching up on earlier payments.

 

If that's not the case, you could also take a look at this page to see what you can do to check if you have a Premium second account  with us for which you are getting charged. 

 

Keep us posted on how it goes and let us know if you have any further questions.

ElenaModerator
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Money has been deducted from my bank account but my premium subscription failed, this has never happened before and I have been a premium subscriber for 2+ years

Quería cambiar de fecha de pago , pero ya me habían hecho el cobro un día antes , es decir el 23, pero mi cobro son los 24

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