Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Getting charged before billing date

Getting charged before billing date

Plan

Free/Premium

Country

 

Iphone xr)

Operating System

(iOS 16)

 

My Question or Issue

I was charged for premium student on the 18th of June before my billing date which is today 29th of June and now it’s is showing payment failed even after I was charged and debited

Reply
2 Replies

Hey there @31zle6fwsftzp74lye2m,

 

Welcome to the Community!

 

Can you start by taking a look at your Receipts page? There you should be able to see all your charges and check if you've been double charged for a certain month.

 

It's possible that you've had some failed payments on your account for the past few months, and the system was able to take the payments with a certain delay.

 

This could make it look like you're not getting a full month of Premium but it's just the system catching up on earlier payments.

 

If that's not the case, you could also take a look at this page to see what you can do to check if you have a Premium second account  with us for which you are getting charged. 

 

Keep us posted on how it goes and let us know if you have any further questions.

ElenaModerator
Help others find this answer and click "Accept as Solution".
If you appreciate an answer, maybe give it a Like.
Are you new to the Community? Take a moment to introduce yourself!

Money has been deducted from my bank account but my premium subscription failed, this has never happened before and I have been a premium subscriber for 2+ years

Suggested posts