Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • rxart69
  • Visitor
  • 14906 Views
  • 94 replies
  • 10 likes
  • Other
  • 14906 Views
  • 94 replies
  • 10 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 20855 Views
  • 9 replies
  • 2 likes
  • Other
  • 20855 Views
  • 9 replies
  • 2 likes

Dj Livi No Disponible México 2025

Tengo problemas actualmente con DJ Livi.Me aparece como no disponible en mi región alguien podria ayudarme a solucionar esteproblema?Soy de méxico y mi cuenta sigue en región méxico Soy usuario premium, no eh usado ningun VPN

  • Newbie
  • Tengo problemas actualmente con DJ Livi. Me aparece como no disponible en mi región  alguien podria ayudarme a solucionar este problema? Soy de méxico y mi cuenta sigue en región  méxi...
  • 12 Views
  • 0 replies
  • 0 likes
  • Denon
  • 12 Views
  • 0 replies
  • 0 likes

Reembolso , cobrança feita após cancelamento!

Vi que tava sendo cobrando em uma conta de banco que não utilizo mais um valor de 31,99 e logo fiz cancelamento do plano, e mesmo assim foi cobrado em uma conta débito de outro banco meu sem eu saber!

  • Visitor
  • Vi que tava sendo cobrando em uma conta de banco que não utilizo mais um valor de 31,99 e logo fiz cancelamento do plano, e mesmo assim foi cobrado em uma conta débito de outro banco meu sem eu saber!
  • 26 Views
  • 0 replies
  • 0 likes
  • 26 Views
  • 0 replies
  • 0 likes

Issue with Firestick app

PlanPremium CountryBrazilDeviceFire stick 4kOperating SystemIDK My Question or IssueI'm having a really annoying problems with the fire stick app. When I switch to audio, he goes mute for 10 secs and then skips the music, it does with every song and ...

  • Newbie
  • Plan Premium  Country Brazil Device Fire stick 4k Operating System IDK   My Question or Issue I'm having a really annoying problems with the fire stick app. When I switch to audio...
  • 25 Views
  • 0 replies
  • 0 likes
  • music
    Other
    TV
  • 25 Views
  • 0 replies
  • 0 likes

Superuser Contribution [Mobile][Podcasts] Playback speed does not get saved

Plan Premium Country Thailand Device Google Pixel 8 Operating System Android My ssue The playback speed for the podcast is being reset to 1x every time you open the app. Previously, the app would remember your setting and start playing the podcast at...

  • Newbie
  • Plan Premium Country Thailand Device Google Pixel 8 Operating System Android   My ssue The playback speed for the podcast is being reset to 1x every time you open...
  • Alessioalekos
  • Casual Listener
  • 1540 Views
  • 18 replies
  • 4 likes
  • Other
  • 1540 Views
  • 18 replies
  • 4 likes

Superuser Contribution Trying to access the web player just says 429 too many requests

I use the webplayer at work because we can't download the desktop app. I've been using the web player for a few months now. All of a sudden today when I try to go to the webplayer via firefox a get a white screen with the words 429 too many requests....

  • Casual Listener
  • I use the webplayer at work because we can't download the desktop app. I've been using the web player for a few months now. All of a sudden today when I try to go to the webplayer via firefox a get...
  • ani071
  • Visitor
  • 26618 Views
  • 58 replies
  • 19 likes
  • 26618 Views
  • 58 replies
  • 19 likes

Superuser Contribution I share a playlist but the recipient can't access it.

I've created the playlist on Desktop (Mac).I've copied all the tracks into another playlist, and also tried sending as a collaborative playlist but no luck.

  • Casual Listener
  • I've created the playlist on Desktop (Mac). I've copied all the tracks into another playlist, and also tried sending as a collaborative playlist but no luck.
  • OscarDC
  • Moderator
  • 1560 Views
  • 8 replies
  • 0 likes
  • 1560 Views
  • 8 replies
  • 0 likes

Not able to see some features of spotify like sleep timer amd share playlis

Not able to see some features of spotify like sleep timer amd share playlist or songs . Having difficulty on accessing these features on the Spotify app in an Andriod phone . Also the song stops in between automatically.

  • Newbie
  • Not able to see some features of spotify like sleep timer amd share playlist or songs . Having difficulty on accessing these features on the Spotify app in an Andriod phone . Also the song stops in b...
  • 29 Views
  • 0 replies
  • 0 likes
  • 29 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Unable to remove songs from Discover Weekly

I'm on the premium plan, using the Windows desktop app version of Spotify. I'm trying to remove a song from my Discover Weekly playlist, since it's been there before and I didn't think much of it the first time. The button to do this has been removed...

  • Music Fan
  • I'm on the premium plan, using the Windows desktop app version of Spotify.  I'm trying to remove a song from my Discover Weekly playlist, since it's been there before and I didn't think much of ...
  • wheredislikebuttongo
  • Casual Listener
  • 35543 Views
  • 480 replies
  • 165 likes
  • 35543 Views
  • 480 replies
  • 165 likes

Superuser Contribution Skips to the next song before previous is finished playing on PS5

I listen to spotify on PS5 99% of the time. A few days ago, it started randomly skipping to the next song before the previous song was finished playing. It does not happen every song, maybe 1/7 songs. The same song will not always do it either, and i...

  • Newbie
  • I listen to spotify on PS5 99% of the time. A few days ago, it started randomly skipping to the next song before the previous song was finished playing. It does not happen every song, maybe 1/7 son...
  • Schattenjager
  • Casual Listener
  • 1324 Views
  • 8 replies
  • 1 likes
  • 1324 Views
  • 8 replies
  • 1 likes

Superuser Contribution Stop Podcast Live Transcript

My Question or IssueI clicked on Episode Transcript for an episode of one of my podcasts in order to check it out and see how it worked. After using it briefly I clicked the back arrow in the top left. Ever since I clicked on that I now have a live t...

  • Newbie
  • My Question or Issue I clicked on Episode Transcript for an episode of one of my podcasts in order to check it out and see how it worked. After using it briefly I clicked the back arrow in the top l...
  • rohdester
  • Newbie
  • 44250 Views
  • 128 replies
  • 25 likes
  • Other
  • 44250 Views
  • 128 replies
  • 25 likes

Superuser Contribution App keeps switching to repeat

PlanPremiumCountryUSADevicePixel 6 ProOperating SystemAndroid 14Spotify version: 8.8.92.700My Question or IssueEverytime I open the app it switches playback to repeat/loop. It's not much of an issue if I hit play on a playlist. But I generally don't ...

  • Music Fan
  • Plan Premium Country USA Device Pixel 6 Pro Operating System Android 14 Spotify version: 8.8.92.700 My Question or Issue Everytime I open the app it switches playback to repeat/loop. It's n...
  • nptraveller
  • Newbie
  • 43475 Views
  • 141 replies
  • 20 likes
  • 43475 Views
  • 141 replies
  • 20 likes

Superuser Contribution Wrong language in advertisements (Portuguese)

PlanFreeCountryPortugalDeviceDesktopOperating SystemWindows 10 My Question or IssueHi! Recently the ads in my account started to be played in Portuguese from Brazil, while before they were in Portuguese from Portugal. This annoys me a bit more. Was t...

  • Casual Listener
  • Plan Free Country Portugal Device Desktop Operating System Windows 10   My Question or Issue Hi! Recently the ads in my account started to be played in Portuguese from Brazil, while be...
  • janishri
  • Newbie
  • 1330 Views
  • 12 replies
  • 2 likes
  • Other
  • 1330 Views
  • 12 replies
  • 2 likes

Solved!!Superuser Contribution How can I play same music on multiple speakers?

Hi! I have a few HomePods and Amazon Echo's in the apartment. I want to play at the same time the same song on all speakers. How can I reach this?

  • Visitor
  • Hi! I have a few HomePods and Amazon Echo's in the apartment. I want to play at the same time the same song on all speakers. How can I reach this?
  • CTS_AE
  • Regular
  • 51765 Views
  • 7 replies
  • 0 likes
  • 51765 Views
  • 7 replies
  • 0 likes

My app language got changed

Somehow my language got changed, maybe to polish. Supposedly there is a drop down two levels down in settings but I’m not finding it.

  • Newbie
  •     Somehow my language got changed, maybe to polish.  Supposedly there is a drop down two levels down in settings but I’m not finding it.  
  • RayyW0
  • Rising Star 1
  • 53 Views
  • 1 replies
  • 0 likes
  • Other
  • 53 Views
  • 1 replies
  • 0 likes

Superuser Contribution Apple watch spotify simply unstable

Spotify on Apple Watch keeps being extremely unstable! It almost always gets stuck and no matter what you do: close the app, restart watch, re-install app on the watch, unpair and repair the watch - the issue keeps coming back after some time. perhap...

  • Newbie
  • Spotify on Apple Watch keeps being extremely unstable! It almost always gets stuck and no matter what you do: close the app, restart watch, re-install app on the watch, unpair and repair the watch - ...
  • MUSIC2mEaRS
  • Casual Listener
  • 7693 Views
  • 12 replies
  • 5 likes
  • 7693 Views
  • 12 replies
  • 5 likes

Idea submission

Hi, I hope someone reads this and take this into consideration. I would very much like to share an idea perhaps a new and unique feature for spotify. I want to keep it confidential so do tell me how to approach so that i can pitch my idea. Thank you!...

  • Newbie
  • Hi, I hope someone reads this and take this into consideration. I would very much like to share an idea perhaps a new and unique feature for spotify. I want to keep it confidential so do tell me how ...
  • 37 Views
  • 0 replies
  • 1 likes
  • Other
    Samsung
  • 37 Views
  • 0 replies
  • 1 likes

Incorrect streams on Spotify for artists ?

PlanPremiumCountryMoldovaDevice(PC , Samsung A12)Operating System(Android) My Question or IssueYesterday I looked on one of my song I uploaded . It showed 200 streams and so . But when I clicked on it it showed me only 2 streams . Monthly listeners d...

  • Newbie
  •   Plan Premium Country Moldova Device (PC , Samsung A12) Operating System (Android)   My Question or Issue Yesterday I looked on one of my song I uploaded . It showed 200 streams...
  • 34 Views
  • 0 replies
  • 0 likes
  • music
    Samsung
  • 34 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Why do i have ads on my podcasts even with premium?

This has only been a recent issue for me (the last 2 months maybe), but it's been a constant thing with every podcast I listen to. Each time I go to listen to a podcast, it opens up immediately with a 1-2 minute ad, then periodically sometimes in the...

  • Casual Listener
  • This has only been a recent issue for me (the last 2 months maybe), but it's been a constant thing with every podcast I listen to.   Each time I go to listen to a podcast, it opens up immediat...
  • Delete_ads_onPremium
  • Visitor
  • 11490 Views
  • 41 replies
  • 21 likes
  • 11490 Views
  • 41 replies
  • 21 likes

Superuser Contribution App wont open.I am a premium subscriber

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Ivelina
  • Moderator
  • 104 Views
  • 1 replies
  • 0 likes
  • 104 Views
  • 1 replies
  • 0 likes

Superuser Contribution Album releases significantly later than planned, ruining listening party.

This is a platform-agnostic issue as I have tried Linux, Windows and ios, as well as the web version. I have tried relogging and deleting the cache but nothing has worked. I can only assume Spotify has gotten my time zone incorrect or something but I...

  • Casual Listener
  • This is a platform-agnostic issue as I have tried Linux, Windows and ios, as well as the web version. I have tried relogging and deleting the cache but nothing has worked. I can only assume Spotify h...
  • Cocdaddy
  • Visitor
  • 622 Views
  • 3 replies
  • 0 likes
  • 622 Views
  • 3 replies
  • 0 likes