Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Solved!! Cleaning my listening history?

My android phone automatically connected to someone's smart speaker or TV or something and they went on to a few hours of listening before I noticed and disconnected from that device. Now two weeks later my "what's new" and "recently played" views ke...

Music Fan

cptbrauer

Newbie

57796 Views

7 replies

4 likes

  • 57796 Views
  • 7 replies
  • 4 likes

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

Moderator

bradstreetfarmer

Casual Listener

37767 Views

212 replies

18 likes

Other
  • 37767 Views
  • 212 replies
  • 18 likes

Superuser Contribution Spotify Xbox Problems

I can only see around 10 songs on the playlist viewer within the xbox menu as opposed to the 100 songs we could view before can this please get fixed it completely ruins it for me as i have a under 100 playlist and now im forced to do suffle for a ch...

Visitor

I can only see around 10 songs on the playlist viewer within the xbox menu as opposed to the 100 songs we could view before can this please get fixed it completely ruins it for me as i have a under 1...

luis120

Visitor

330 Views

4 replies

1 likes

Music
Other
  • 330 Views
  • 4 replies
  • 1 likes

Annoying “Hidden for 30 days” pop-up appears every time I hide a song

 Hey everyone, Every week I go through my Discover Weekly and sort it out: I hit the heart for the songs I like and use the “X” to hide the ones I don’t. But for the past few weeks/months, every single time I press the X, I get a pop-up saying that t...

Casual Listener

  Hey everyone,   Every week I go through my Discover Weekly and sort it out: I hit the heart for the songs I like and use the “X” to hide the ones I don’t.   But for the past few week...

150 Views

0 replies

0 likes

  • 150 Views
  • 0 replies
  • 0 likes

Help! Our band name has the “&” symbol and Spotify won’t recognize it!

Our band name is Fury & Solace, but when people type in Fury and Solace, Spotify won’t put us in the results. How can we help this change!? Is there a tag or metadata change that could help? Or setting? Please help! thank you!

Visitor

Our band name is Fury & Solace, but when people type in Fury and Solace, Spotify won’t put us in the results. How can we help this change!? Is there a tag or metadata change that could help? Or s...

Amay

Spotify Star

128 Views

1 replies

0 likes

  • 128 Views
  • 1 replies
  • 0 likes

Permission to use Spotify logo and code in a 3D printed keychain

Message :Hello,I designed a personal 3D printed keychain that includes the Spotify logo and a Spotify Code linking to a song.Before I share the 3D model for free on a community platform (MakerWorld), I would like to know if I am allowed to use the Sp...

Newbie

Message : Hello, I designed a personal 3D printed keychain that includes the Spotify logo and a Spotify Code linking to a song. Before I share the 3D model for free on a community platform (MakerW...

169 Views

0 replies

0 likes

Question
  • 169 Views
  • 0 replies
  • 0 likes

Superuser Contribution Particular podcasts not playing

I am having similar issues with multiple podcasts. I have tried all the suggested fixes. Podcastsi regularly listen to. Do not play at all. Some podcasts stream fine, most do not play at all

Casual Listener

I am having similar issues with multiple podcasts. I have tried all the suggested fixes. Podcastsi regularly listen to. Do not play at all. Some podcasts stream fine, most do not play at all

s7l_7-3pplx0a

Casual Listener

230 Views

4 replies

0 likes

Other
  • 230 Views
  • 4 replies
  • 0 likes

Solved!! Spotify Unsupported on Rekordbox in South Africa

PlanPremiumCountrySouth AfricaDeviceM1 Macbook AirOperating SystemMacos Tahoe My Question or IssueRekordbox Integration not supported in South Africa? Is this being fixed? I just want to check if this is something that is being worked on to integrate...

Newbie

Plan Premium Country South Africa Device M1 Macbook Air Operating System Macos Tahoe   My Question or Issue Rekordbox Integration not supported in South Africa? Is this being fixed? I ...

Theta2

Casual Listener

663 Views

4 replies

0 likes

Connect
Music
Other
  • 663 Views
  • 4 replies
  • 0 likes

playlist not playing all songs added to it

i tried listening to a playlist i created that had 44 songs on it. i got through 17 of them, spotify stopped playing the playlist, saying i had listened to all the songs on it. what's the point of being able to create playlists if you're not going to...

Newbie

i tried listening to a playlist i created that had 44 songs on it. i got through 17 of them, spotify stopped playing the playlist, saying i had listened to all the songs on it.   what's the po...

167 Views

0 replies

0 likes

  • 167 Views
  • 0 replies
  • 0 likes

Make the queue easier to find

My mobile devices, you've got to open the app, tap on the song that's currently playing, tap on an icon that doesn't at all look like a queue in order to see your actual cue. That's three taps. This should be a function visible at the top level of th...

Visitor

My mobile devices, you've got to open the app, tap on the song that's currently playing, tap on an icon that doesn't at all look like a queue in order to see your actual cue. That's three taps. This ...

125 Views

0 replies

0 likes

  • 125 Views
  • 0 replies
  • 0 likes

Superuser Contribution i never got paid from my deleted music can i get it back?

i had music posted on this page about three or four albums and sorry for the delay and the win and the win 2 and they were on my friends distrokid im not sure if he ran off with the money or not i asked him he said no but i still dont trust it its be...

Newbie

i had music posted on this page about three or four albums and sorry for the delay and the win and the win 2 and they were on my friends distrokid im not sure if he ran off with the money or not i as...

Dessi

Moderator

146 Views

1 replies

0 likes

Account
Other
Security
  • 146 Views
  • 1 replies
  • 0 likes

Superuser Contribution WearOS Internet Connection Error

PlanFree/PremiumCountryUnited KingdomDeviceGalaxy Watch5Operating SystemWearOS 6 My Question or IssueIt just doesn't connect. As I open the app, it says "logging in" but then the screen goes to the Internet Connection Error, even while connected to t...

Casual Listener

Plan Free/Premium Country United Kingdom Device Galaxy Watch5 Operating System WearOS 6   My Question or Issue It just doesn't connect. As I open the app, it says "logging in" but then...

OscarDC

Moderator

173 Views

1 replies

0 likes

Connect
Other
  • 173 Views
  • 1 replies
  • 0 likes

Superuser Contribution Is Mix function available for Family account?

I have seen that Spotify has launched its new Mix feature to seamlesly mix transitions in a playlist. Is this feature also available for a Family Account?

Casual Listener

I have seen that Spotify has launched its new Mix feature to seamlesly mix transitions in a playlist. Is this feature also available for a Family Account?

OscarDC

Moderator

197 Views

1 replies

0 likes

  • 197 Views
  • 1 replies
  • 0 likes

Superuser Contribution “Recently updated” sort not updating

When sorting podcasts by “recently updated”, the podcast feed is not updating. I have to manually click the podcast for the “updated” date to update. This has been going on for over a year now. Others reported in another post and it was marked as res...

Casual Listener

When sorting podcasts by “recently updated”, the podcast feed is not updating. I have to manually click the podcast for the “updated” date to update. This has been going on for over a year now. Other...

AlejaR

Moderator

182 Views

3 replies

0 likes

Other
  • 182 Views
  • 3 replies
  • 0 likes

Superuser Contribution Lossless not available on BMW Spotify app

hello. I have a premium subscription and I am able to listen to Lossless quality on my headphones and my Bose home smart speaker. however, I am not able to enable lossless quality in my BMW’s native Spotify app. When I try to change the quality, it r...

Casual Listener

hello. I have a premium subscription and I am able to listen to Lossless quality on my headphones and my Bose home smart speaker.  however, I am not able to enable lossless quality in my BM...

k1ng87

Regular

918 Views

10 replies

0 likes

Other
  • 918 Views
  • 10 replies
  • 0 likes

Superuser Contribution Skipping Clean Versions

PlanPremium FamilyCountryUSDevice(iPhone and Windows My Question or IssueCan I set it up for Spotify to stop playing Clean Versions of songs?? It ruins the shuffle feature. If I choose to let explicit versions play, why would I want to still hear the...

Visitor

  Plan Premium Family Country US Device (iPhone and Windows   My Question or Issue Can I set it up for Spotify to stop playing Clean Versions of songs??  It ruins the shuffle ...

Novy

Moderator

144 Views

1 replies

0 likes

Music
Other
  • 144 Views
  • 1 replies
  • 0 likes

Non complicity in genocide

I seek a platform with high level of ethics that do not exploit its artists plus are not part of genocide.When Spotify become a clean, etichical, just and fair company?

Visitor

I seek a platform with high level of ethics that do not exploit its artists plus are not part of genocide. When Spotify become a clean, etichical, just and fair company?

147 Views

0 replies

0 likes

  • 147 Views
  • 0 replies
  • 0 likes

Superuser Contribution Bluetooth connection drops. Lyrics are posible in offline mode?

PlanPremiumCountryMéxicoDeviceiPhone 13 pro MaxOperating SystemiOS 18.6 & iOS 26My Question or IssueThe Bluetooth connection drops (only for 1-2 seconds) when I turn on data to follow lyrics, especially on iOS. I have tried several cell phones and th...

Casual Listener

Plan Premium Country México Device iPhone 13 pro Max Operating System iOS 18.6 & iOS 26 My Question or Issue The Bluetooth connection drops (only for 1-2 seconds) when I turn on data to ...

Dessi

Moderator

179 Views

2 replies

0 likes

Connect
Music
Other
  • 179 Views
  • 2 replies
  • 0 likes

Smart Shuffle Problem Solution found

During the last months an issue with Smart Shuffle not correctly adding new songs or updating the shuffle order appeared. I’m using iOS. Several options where suggested (cache clean, reboot or reinstall app, etc) but without solving the issue. I foun...

Visitor

During the last months an issue with Smart Shuffle not correctly adding new songs or updating the shuffle order appeared. I’m using iOS.   Several options where suggested (cache clean, reboot ...

229 Views

0 replies

0 likes

  • 229 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify skill for Amazon echo devices needs voice command improvements

Hello,I am writing to you hoping that we can come to a solution with the development team or whomever is responsible for Spotify skill via Amazon echo regarding voice commands when playing music on Amazon echo devices (I'm in the United States of Ame...

Casual Listener

Hello, I am writing to you hoping that we can come to a solution with the development team or whomever is responsible for Spotify skill via Amazon echo regarding voice commands when playing music on...

MusicEnthusiastTunes

Casual Listener

279 Views

2 replies

0 likes

inclusive
  • 279 Views
  • 2 replies
  • 0 likes

Superuser Contribution Add a separator after the artist name, in the notification mini player

While it's not a serious issue, it's been nagging on my OCD for a while. It's simple add a separator, a space, between the artist name and the album name, in the notification mini player. You could even put the album name on a separated line. I have ...

Casual Listener

While it's not a serious issue, it's been nagging on my OCD for a while.   It's simple add a separator, a space, between the artist name and the album name, in the notification mini player. Yo...

OscarDC

Moderator

304 Views

6 replies

0 likes

  • 304 Views
  • 6 replies
  • 0 likes