Solved!! Can't access DJ
I am an American Premium user. When I go into my music feed, the DJ card is not there.
- 35215 Views
- 94 replies
- 26 likes
Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!
Start a topicI am an American Premium user. When I go into my music feed, the DJ card is not there.
i saw that everyone can make their room on site but i can’t there’s only errors
This has only been a recent issue for me (the last 2 months maybe), but it's been a constant thing with every podcast I listen to. Each time I go to listen to a podcast, it opens up immediately with a 1-2 minute ad, then periodically sometimes in the...
Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...
PlanPremiumCountryUSADeviceiPhone 16 pro with Apple Carplay My Question or IssueI live in an area with patchy cell service. When I start my Carplay, I choose a song/playlist still on my wifi, but when I drive away and eventually connect to data, Spot...
Visitor
Plan Premium Country USA Device iPhone 16 pro with Apple Carplay My Question or Issue I live in an area with patchy cell service. When I start my Carplay, I choose a song/playlist stil...
Dessi
Moderator
96 Views
1 replies
0 likes
Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...
Moderator
Hey folks! Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself? We're creating this thread in case you're in need of r...
iamgoingtomars2
Visitor
71476 Views
303 replies
26 likes
Got 30 day trial a week ago/got a bunch of music in my phone now and happen to log out and when I logged back in everything is gone and keeps telling me I got to get premium or get Spotify to use it....? Wtf its like I never used it before I'm pissed...
Visitor
Got 30 day trial a week ago/got a bunch of music in my phone now and happen to log out and when I logged back in everything is gone and keeps telling me I got to get premium or get Spotify to use it....
Carlosatiles
Newbie
6867 Views
4 replies
0 likes
Hi,I usually listen to the AI DJ throughout the day. However, for some reason, if I’m listening to the DJ, pause for a bit and get into my car, CarPlay will automatically start playing the playlist I last played. Doesn’t matter if I’ve been listening...
Regular
Hi, I usually listen to the AI DJ throughout the day. However, for some reason, if I’m listening to the DJ, pause for a bit and get into my car, CarPlay will automatically start playing the playlist...
Dessi
Moderator
98 Views
5 replies
0 likes
PlanPremiumCountryUSADeviceiphone 16, macbook air 2020Operating Systemup to date systems My Question or IssueSimilar to the issue that was occuring earlier, audiobook chapters are not loading, even the chapters that i listened to earlier today. I onl...
Visitor
Plan Premium Country USA Device iphone 16, macbook air 2020 Operating System up to date systems My Question or Issue Similar to the issue that was occuring earlier, audiobook c...
Jose_M
Spotify Star
124 Views
1 replies
0 likes
it seems like the activity feed is not updating at all, its stuck on on song however, recently played keeps getting updated. for example it shows they've been listening to the same song for the past hour-2, but their recently played artists (from tha...
Casual Listener
it seems like the activity feed is not updating at all, its stuck on on song however, recently played keeps getting updated. for example it shows they've been listening to the same song for the...
MihailY
Moderator
42 Views
1 replies
0 likes
PlanPremiumCountryUnited StatesDeviceiPhone 14 Pro and Desktop App on Macbook ProOperating SystemiOS 26.1 and MacOS Tahoe 26.1 My Question or IssueThe "Your Episodes" podcast playlist is driving me crazy!! I have no episodes downloaded, nothing added...
Newbie
Plan Premium Country United States Device iPhone 14 Pro and Desktop App on Macbook Pro Operating System iOS 26.1 and MacOS Tahoe 26.1 My Question or Issue The "Your Episodes" podcast...
Sharftuck
Casual Listener
2708 Views
6 replies
3 likes
PlanPremiumCountryPortugalDeviceYamah RX-V685Operating SystemN/A My Question or IssueThis amp has native Spotify Connect capability. Whenever i select the amp as the output, the volume of the music is about 3dB quieter than other sources: the amp's C...
Casual Listener
Plan Premium Country Portugal Device Yamah RX-V685 Operating System N/A My Question or Issue This amp has native Spotify Connect capability. Whenever i select the amp as the output, ...
Dessi
Moderator
75 Views
3 replies
0 likes
Studio is definitely alpha material.It can supposedly create playlists, but every time it tries to add a track, at first it hallucinates that it did successfully, but the playlist remains empty. If I challenge it, it realizes there was an issue addin...
Casual Listener
Studio is definitely alpha material. It can supposedly create playlists, but every time it tries to add a track, at first it hallucinates that it did successfully, but the playlist remains empty.&nb...
Ivelina
Moderator
255 Views
4 replies
0 likes
PlanPremium DuoCountryCanadaDeviceSamsung Galaxy S10Operating SystemAndroid 12 My Question or IssueWhen I play a downloaded podcast episode the entire app crashes and closes within approximately 30 seconds of playing. Occurs with both video and audio...
Casual Listener
Plan Premium Duo Country Canada Device Samsung Galaxy S10 Operating System Android 12 My Question or Issue When I play a downloaded podcast episode the entire app crashes and closes ...
AlejaR
Moderator
124 Views
5 replies
0 likes
hello. I have a premium subscription and I am able to listen to Lossless quality on my headphones and my Bose home smart speaker. however, I am not able to enable lossless quality in my BMW’s native Spotify app. When I try to change the quality, it r...
Casual Listener
hello. I have a premium subscription and I am able to listen to Lossless quality on my headphones and my Bose home smart speaker. however, I am not able to enable lossless quality in my BM...
robot_features
Casual Listener
7282 Views
23 replies
1 likes
Plan: premiumCountry: USADevice: Google Nest Audio, Google Home Minis, Google Chromecast Audio Hello Community,I have multiple Google home devices distributed around my house. They're all on the same network, as is my Android phone and my Google Chro...
Regular
Plan: premium Country: USA Device: Google Nest Audio, Google Home Minis, Google Chromecast Audio Hello Community, I have multiple Google home devices distributed around my house. They're ...
Old-Big
Casual Listener
22587 Views
43 replies
0 likes
PlanPremiumCountryPortugalDeviceIphone 14 and PCOperating SystemiOS and Windows My Question or IssueHi! For some time now i've noticed a major shift in my autoplay that has really been impacting my experience negatively. Up until a few months ago, I ...
Casual Listener
Plan Premium Country Portugal Device Iphone 14 and PC Operating System iOS and Windows My Question or Issue Hi! For some time now i've noticed a major shift in my autoplay that has r...
Iva
Moderator
48 Views
1 replies
0 likes
When browsing What's New with the music-only filter applied, tapping into a release and then going back resets both the filter and the scroll position. This forces users to reapply filters and scroll from the top, which breaks the flow. Preserving th...
Regular
When browsing What's New with the music-only filter applied, tapping into a release and then going back resets both the filter and the scroll position. This forces users to reapply filters and scroll...
lucideyez
Regular
1583 Views
9 replies
1 likes
This has only been a recent issue for me (the last 2 months maybe), but it's been a constant thing with every podcast I listen to. Each time I go to listen to a podcast, it opens up immediately with a 1-2 minute ad, then periodically sometimes in the...
Casual Listener
This has only been a recent issue for me (the last 2 months maybe), but it's been a constant thing with every podcast I listen to. Each time I go to listen to a podcast, it opens up immediat...
PrincessUnlucky
Casual Listener
206801 Views
212 replies
121 likes
I have premium. I shouldn't be seeing this message. It's also incredibly condescending to people who don't have premium. "This is a premium feature" or "you need to purchase premium to use this feature" or greying it out altogether so that people kno...
Newbie
I have premium. I shouldn't be seeing this message. It's also incredibly condescending to people who don't have premium. "This is a premium feature" or "you need to purchase prem...
Iva
Moderator
62136 Views
17 replies
3 likes
So I've had this issue for a while. If you take a look at the picture, you can see that when I'm on my homepage, the first thing that pops up is the "ASMR with Amouranth" podcast.First of all. I do not listen to podcasts and not plan on ever doing th...
Casual Listener
So I've had this issue for a while. If you take a look at the picture, you can see that when I'm on my homepage, the first thing that pops up is the "ASMR with Amouranth" podcast. First of all. I ...
acvig
Newbie
484877 Views
625 replies
823 likes
PlanPremiumCountryBritish Columbia, CanadaDevice(iPhone 13)Operating System(iOS 26.6) My Question or IssueYesterday when I checked the Spotify Top 50 Canada Charts on August 18, 2026, it showed the 3 new entries as Sweater Weather, Noble, and Orbiter...
Regular
Plan Premium Country British Columbia, Canada Device (iPhone 13) Operating System (iOS 26.6) My Question or Issue Yesterday when I checked the Spotify Top 50 Canada Charts on...
Thanek
Regular
119 Views
2 replies
0 likes
Can't download desktop app on work computer. Trying to listen to older podcasts with 100s of episodes and having to scroll for minutes to get to the episode that I need at the very bottom of the list. Can not figure out how to sort by date or by what...
Visitor
Can't download desktop app on work computer. Trying to listen to older podcasts with 100s of episodes and having to scroll for minutes to get to the episode that I need at the very bottom of the list...
Sbbuts
Casual Listener
11782 Views
17 replies
8 likes