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Please see below the most popular frequently asked questions.

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Ongoing Issues

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

Lyrics not showing

Plan Premium Country Canada Device iPhone XR Operating System iOS 15.0.2 Spotify 8.6.80.1180 My Question or Issue Apparently everyone in the world got the lyrics with the update. Expect me. How do I fix this ? Or rather how will YOU fix this ?! Empti...

  • Regular
  • Not applicable
  • 398788 Views
  • 879 replies
  • 326 likes
  • 398788 Views
  • 879 replies
  • 326 likes

Downloading music on Apple Watch

Hey folks!Here's a few tips & tricks to share about downloading music from Spotify on your Apple Watch! - If you're looking to get started, check this out! Not seeing the 'Download to Apple Watch'-button yet? Make sure your Spotify app is up-to-date ...

  • Community Legend
  • Ver
  • Spotify Legend
  • 78803 Views
  • 124 replies
  • 32 likes
  • 78803 Views
  • 124 replies
  • 32 likes

Solved!! I have a different interface compared to my friends

Plan Premium Country Hong Kong Device iPhone XS Operating System iOS 13.1.3 My Question or Issue I have just start using Spotify and I realise my interface in artists is different from those of my friends. My friends have the number of liked songs un...

  • Newbie
  • n0hero
  • Casual Listener
  • 18037 Views
  • 8 replies
  • 0 likes
  • 18037 Views
  • 8 replies
  • 0 likes

Why is the search bar in the likes songs playlist for the app gone? iPhone

For some reason, I can no longer pull down on the likes songs playlist to get the search bar. Also, why did Spotify remove the heart icon for when you like songs? Personally I liked that better.

  • Visitor
  • For some reason, I can no longer pull down on the likes songs playlist to get the search bar. Also, why did Spotify remove the heart icon for when you like songs? Personally I liked that better.
  • 12 Views
  • 0 replies
  • 1 likes
  • 12 Views
  • 0 replies
  • 1 likes

Superuser Contribution Can't log in on iPhone even after changing my password. I can log in okay on my older phone

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Eni
  • Moderator
  • 54 Views
  • 1 replies
  • 0 likes
  • 54 Views
  • 1 replies
  • 0 likes

Superuser Contribution Button sounds on music widget on the iPhone lock screen using headphones

I suddenly got button sounds on the system music control widget on the lock screen. They can only be heard when using wired headphones, I tried different models. In the case of the built-in speaker and bluetooth speaker, they disappear. Please tell m...

  • Visitor
  • I suddenly got button sounds on the system music control widget on the lock screen. They can only be heard when using wired headphones, I tried different models. In the case of the built-in speaker a...
  • Demonstar
  • Visitor
  • 793 Views
  • 2 replies
  • 0 likes
  • 793 Views
  • 2 replies
  • 0 likes

Por qué no reproduce mi música aún estando en modo offline

Al momento de reproducir la música descargada , no reproduce toda las canciones y solo unas cuantas y se traba mucho la reproducción

  • Visitor
  • Al momento de reproducir la música descargada , no reproduce toda las canciones y solo unas cuantas y se traba mucho la reproducción
  • 12 Views
  • 0 replies
  • 0 likes
  • 12 Views
  • 0 replies
  • 0 likes

Apple watch downloads dont work offline

I have an apple watch SE, all IOS versions are up to date (watch and phone). If I download a playlist, spotify refuses to play it through my watch (as a device) unless the watch is 1. Connected to my WiFi, and 2. Disconnected from my phone. This comp...

  • Casual Listener
  • I have an apple watch SE, all IOS versions are up to date (watch and phone). If I download a playlist, spotify refuses to play it through my watch (as a device) unless the watch is 1. Connected to my...
  • 16 Views
  • 0 replies
  • 0 likes
  • 16 Views
  • 0 replies
  • 0 likes

Superuser Contribution home screen not showing music feed or podcasts

i went to go try out the ai dj since i have premium and i just noticed my home tan doesn’t have a music or podcasts tab what’s up with this ??

  • Casual Listener
  • i went to go try out the ai dj since i have premium and i just noticed my home tan doesn’t have a music or podcasts tab what’s up with this ??
  • AlejaR
  • Moderator
  • 1480 Views
  • 32 replies
  • 5 likes
  • 1480 Views
  • 32 replies
  • 5 likes

Apple Watch not displaying playlists after new UI introduced

I was using Apple Watch for running, and it was working normally previously, both streaming and offline playlists would play.After the new UI was released lately, it all broke - I can't display the list of playlists when connected to phone and intern...

  • Casual Listener
  • I was using Apple Watch for running, and it was working normally previously, both streaming and offline playlists would play. After the new UI was released lately, it all broke - I can't display t...
  • 15 Views
  • 0 replies
  • 0 likes
  • 15 Views
  • 0 replies
  • 0 likes

spotify connect speaker volume increases when phone disconnects

When I walk out of my office and wifi signal is lost shortly, the Spotify Connect speaker being controlled from my phone increases volume to 100% abruptly. This happens every time I leave the room and is very scary to experience for my coworkers.

  • Visitor
  • When I walk out of my office and wifi signal is lost shortly, the Spotify Connect speaker being controlled from my phone increases volume to 100% abruptly. This happens every time I leave the room an...
  • ShervinS
  • Newbie
  • 97 Views
  • 4 replies
  • 2 likes
  • 97 Views
  • 4 replies
  • 2 likes

Why won’t my downloaded podcast play when I’m offline?

I downloaded all the episodes for 2 podcasts and neither of them will play in offline mode. I am able to listen to other book readings in offline mode after downloading (not sure if they’re considered podcasts).

  • Visitor
  • I downloaded all the episodes for 2 podcasts and neither of them will play in offline mode. I am able to listen to other book readings in offline mode after downloading (not sure if they’re considere...
  • 14 Views
  • 0 replies
  • 0 likes
  • 14 Views
  • 0 replies
  • 0 likes

Liked songs disappeared

Yesterday I could see all my liked songs. Over a 1,000 songs. Now I see only 675 songs from years ago.

  • Visitor
  • Yesterday I could see all my liked songs. Over a 1,000 songs. Now I see only 675 songs from years ago.
  • NotSure21
  • Visitor
  • 27 Views
  • 1 replies
  • 0 likes
  • 27 Views
  • 1 replies
  • 0 likes

Spotify stops playing music when I open Facebook

I have an iPhone with all updates and this issue is repeatedly coming. When I open FB app music stops.

  • Visitor
  • I have an iPhone with all updates and this issue is repeatedly coming. When I open FB app music stops.
  • Bittencourt
  • Spotify Star
  • 28 Views
  • 1 replies
  • 0 likes
  • 28 Views
  • 1 replies
  • 0 likes

Spotify switches from Car Bluetooth to Sonos at home

PlanPremiumCountryAustriaDeviceiPhone 12Operating SystemiOS 16.3.1 My Question or IssueHello,Since some weeks I have (not always but more often) following strange behavior:I start my carMy iPhone connect to my bluetooth dongleI open Spotify and start...

  • Regular
  • Plan Premium Country Austria Device iPhone 12 Operating System iOS 16.3.1   My Question or Issue Hello, Since some weeks I have (not always but more often) following strange behavior:...
  • 18 Views
  • 0 replies
  • 0 likes
  • blueooth
    Car
    SONOS
  • 18 Views
  • 0 replies
  • 0 likes

Superuser Contribution Why can’t I see the add to queue option

I click on the three dots on top of the screen but the ads to queue button isn’t there and I can only play on shuffle I can’t seem to remove the shuffle option as well

  • Casual Listener
  • I click on the three dots on top of the screen but the ads to queue button isn’t there and I can only play on shuffle I can’t seem to remove the shuffle option as well
  • Minaaa0911
  • Casual Listener
  • 60 Views
  • 2 replies
  • 0 likes
  • 60 Views
  • 2 replies
  • 0 likes

Can’t see Canvas

PlanPremiumCountryItalyDeviceIPhone 11 ProOperating SystemiOS 16.1.2 My Question or IssueI haven’t been able to see Canvas whileI’m listening for a while.I work with bands and I can’t check if the canvas are up from my profile.What should I do?

  • Newbie
  •   Plan Premium Country Italy Device IPhone 11 Pro Operating System iOS 16.1.2   My Question or Issue I haven’t been able to see Canvas while I’m listening for a while. I work w...
  • 18 Views
  • 0 replies
  • 0 likes
  • 18 Views
  • 0 replies
  • 0 likes

How to turn off video clips on homepage

PlanPremiumCountryCanadaDeviceiPhone 11Operating SystemiOS 16.3.1 My Question or IssueSince the update it is giving me these massive video clip tile things that take up the whole screen, and have replaced having all the playlists easily accessible ri...

  • Casual Listener
  • Plan Premium Country Canada Device iPhone 11 Operating System iOS 16.3.1   My Question or Issue Since the update it is giving me these massive video clip tile things that take up the w...
  • smc2023
  • Visitor
  • 210 Views
  • 6 replies
  • 4 likes
  • 210 Views
  • 6 replies
  • 4 likes

Superuser Contribution [iOS][Your Library] Go to bottom

There needs to be a button that takes you to the bottom of your playlist on mobile. My playlist of massive and takes ages to scroll through to find my most recent adds. Please just add a button at the top of the playlist that shortcuts you to the bot...

  • Visitor
  • There needs to be a button that takes you to the bottom of your playlist on mobile. My playlist of massive and takes ages to scroll through to find my most recent adds. Please just add a button at th...
  • Eni
  • Moderator
  • 28 Views
  • 1 replies
  • 1 likes
  • iOS
    Your Library
  • 28 Views
  • 1 replies
  • 1 likes

Superuser Contribution Something went wrong

PlanFamily premium Device(iPhone 8+Operating System(iOS 10 My Question or Issueevery time I try to browse my library or search for music it says something went wrong. I’ve reset my phone reinstalled Spotify tried logging out, nothing is working!

  • Casual Listener
  •   Plan Family premium     Device (iPhone 8+ Operating System (iOS 10   My Question or Issue every time I try to browse my library or search for music it says something ...
  • Oliver_98
  • Music Fan
  • 3988 Views
  • 32 replies
  • 28 likes
  • 3988 Views
  • 32 replies
  • 28 likes

Superuser Contribution Group session disconnects and fails to play manually-queued songs

PlanPremiumCountryAustraliaDeviceiPhone 11 ProOperating SystemiOS 14.3 My Question or IssueGroup sessions disconnect often when you’re browsing the app and/or simultaneously playing songs on your device and/or queuing new tracks and/or skipping ahead...

  • Visitor
  • Plan Premium Country Australia Device iPhone 11 Pro Operating System iOS 14.3   My Question or Issue Group sessions disconnect often when you’re browsing the app and/or simultaneously ...
  • Joan
  • Moderator
  • 5699 Views
  • 3 replies
  • 2 likes
  • 5699 Views
  • 3 replies
  • 2 likes