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Please see below the most popular frequently asked questions.

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Ongoing Issues

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 49744 Views
  • 15 replies
  • 36 likes
  • 49744 Views
  • 15 replies
  • 36 likes

Solved!! Can’t edit my playlist.

PlanFreeDevice(iPhone 6s plus and iPad Air 2)Operating System(iOS 15.8.3) My Question or IssueI used to be able to edit my playlist without issues, yet today when I tried to edit it today it doesn’t let me save the changes. I press edit playlist and ...

  • Newbie
  • Plan Free Device (iPhone 6s plus and iPad Air 2) Operating System (iOS 15.8.3)   My Question or Issue I used to be able to edit my playlist without issues, yet today when I tried to edit...
  • Mjsfo
  • Visitor
  • 516 Views
  • 4 replies
  • 1 likes
  • 516 Views
  • 4 replies
  • 1 likes

App crashing on ios after a minute of playback

PlanPremiumCountryIndiaDevice(iPhone 14 plus.)Operating System(iOS 18.1.) My Question or IssueApp keeps crashing and the music stops and resets after a minute of playback

  • Visitor
  • Plan Premium Country India Device (iPhone 14 plus.) Operating System (iOS 18.1.)   My Question or Issue App keeps crashing and the music stops and resets after a minute of playback
  • MateusM
  • Spotify Star
  • 53 Views
  • 1 replies
  • 0 likes
  • 53 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify keeps adding songs to my playlist and I HATE IT!!!

Plan:FreeDevice:Apple iPhone SE 2nd GenerationOperating System:IOS 15So I’m trying to memorize one song and one song only. So naturally I made a playlist with that song in it thinking that would be the end of it. But then I see that Spotify has add a...

  • Music Fan
  • Plan: Free Device: Apple iPhone SE 2nd Generation Operating System: IOS 15 So I’m trying to memorize one song and one song only. So naturally I made a playlist with that song in it thinking t...
  • Toad987654321
  • Casual Listener
  • 11617 Views
  • 15 replies
  • 0 likes
  • 11617 Views
  • 15 replies
  • 0 likes

Superuser Contribution App Notifications for Music/Podcasts do not work

PlanPremiumCountryUKDeviceiPhone 15 Pro Max, iPad Pro 12.9, MacBook Pro 16Operating SystemiOS, iPadOS, Mac OS My Question or IssueDoes anyone else not get any notifications on any of their devices for new episodes being released or new music? I used ...

  • Newbie
  • Plan Premium Country UK Device iPhone 15 Pro Max, iPad Pro 12.9, MacBook Pro 16 Operating System iOS, iPadOS, Mac OS   My Question or Issue Does anyone else not get any notifications o...
  • Dessi
  • Moderator
  • 680 Views
  • 5 replies
  • 2 likes
  • Premium
  • 680 Views
  • 5 replies
  • 2 likes

Superuser Contribution on iPhone 14 Spotify playback music pauses after 30secs and disappears from device

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Vasil
  • Moderator
  • 179 Views
  • 1 replies
  • 0 likes
  • 179 Views
  • 1 replies
  • 0 likes

Superuser Contribution My playlist has not been working it’s been showing the song titles

Hello! I’m new to Spotify and something has been going on lately. Instead of having the image and title it only has the titles of my songs on my playlist. It’s been really annoying please help me!

  • Newbie
  • Hello! I’m new to Spotify and something has been going on lately. Instead  of having the image and title it only has the titles of my songs on my playlist. It’s been really annoying please help ...
  • 8dvy1n04eslmvw5uza1s
  • Visitor
  • 10108 Views
  • 32 replies
  • 2 likes
  • 10108 Views
  • 32 replies
  • 2 likes

Won't let me synch specific playlists on iPhone

Hello, Long time fan, first time complainer. Using my iPhone Spotify app for the first time I wanted to synch specific playlists to my iPhone, to save on space but each time I click on my specific playlist it just continues to synch everything - whic...

  • Regular
  • Hello,   Long time fan, first time complainer.   Using my iPhone Spotify app for the first time I wanted to synch specific playlists to my iPhone, to save on space but each time I c...
  • Christine12341
  • Casual Listener
  • 843 Views
  • 4 replies
  • 1 likes
  • 843 Views
  • 4 replies
  • 1 likes

Superuser Contribution Autoplay not working at all

Same song replays over and over, despite having autoplay turned on. I have obviously tried turning it off and on.

  • Visitor
  • Same song replays over and over, despite having autoplay turned on. I have obviously tried turning it off and on.
  • Not applicable
  • 436 Views
  • 6 replies
  • 0 likes
  • 436 Views
  • 6 replies
  • 0 likes

Superuser Contribution Pop up ads despite notification settings

Despite having adjusted all my notification settings in app to not show recommendations or advertisments i am still getting concert recommendations and music/podcast advertisements. Yes, i have selected the option to “just opt me out” on the pop ups....

  • Regular
  • Despite having adjusted all my notification settings in app to not show recommendations or advertisments i am still getting concert recommendations and music/podcast advertisements.  Yes, i hav...
  • Metard79
  • Roadie
  • 4262 Views
  • 30 replies
  • 10 likes
  • 4262 Views
  • 30 replies
  • 10 likes

Solved!! iPhone Constantly Pauses Play and is Driving Me Insane!

My Spotify Premium will not stop auto pausing constantly and the only remedy has been to manually hit play?! Why does this do this, and more importantly how do I make it stop -- or soon to forever cancel Spotify Premium as this is too much to pay for...

  • Casual Listener
  • My Spotify Premium will not stop auto pausing constantly and the only remedy has been to manually hit play?! Why does this do this, and more importantly how do I make it stop -- or soo...
  • Fyoundyrmfmama
  • Visitor
  • 27339 Views
  • 12 replies
  • 0 likes
  • 27339 Views
  • 12 replies
  • 0 likes

Solved!!Superuser Contribution Bug: Remove played episodes has stopped working on iOS App

There seems to be a bug in the Spotify iOS app (I'm currently running version 8.9.19.571). I listen to podcasts using Spotify and I have auto-downloads turned on. I also have "Remove played episodes" set to "After playing". In the past, this used to ...

  • Music Fan
  • There seems to be a bug in the Spotify iOS app (I'm currently running version 8.9.19.571). I listen to podcasts using Spotify and I have auto-downloads turned on. I also have "Remove played episodes"...
  • Ivelina
  • Moderator
  • 4942 Views
  • 45 replies
  • 8 likes
  • 4942 Views
  • 45 replies
  • 8 likes

Superuser Contribution iPhone randomly switches to other podcasts

PlanFree/PremiumCountryUSADeviceiPhone 13Operating System 15.5 My Question or IssueWhile listening to podcasts my SPOTIFY app randomly switches to another podcast episode marking the one I was listening to as PLAYED; which loses my place. I notice th...

  • Visitor
  • Plan Free/Premium Country USA Device iPhone 13 Operating System 15.5    My Question or Issue While listening to podcasts my SPOTIFY app randomly switches to another podcast episode...
  • Steviestubble
  • Casual Listener
  • 8011 Views
  • 21 replies
  • 6 likes
  • 8011 Views
  • 21 replies
  • 6 likes

Solved!!Superuser Contribution Echo devices not showing in device list -- iPhone

I set up Spotify on my husband's iPhone and added the two Echo devices we have as well as a "group" we created to incorporate both of those. This has worked fine for months. Today -- the echos and the group have disappeared from the Spotify app. This...

20220601_194713.jpg
  • Music Fan
  • I set up Spotify on my husband's iPhone and added the two Echo devices we have as well as a "group" we created to incorporate both of those. This has worked fine for months. Today -- the echos and th...
  • cac303
  • Newbie
  • 54700 Views
  • 16 replies
  • 0 likes
  • 54700 Views
  • 16 replies
  • 0 likes

Solved!!Superuser Contribution Smart shuffle turning itself on for Liked Songs (IOS)

When I open Liked Songs, Smart Shuffle is automatically turned on. 1) When I turn it off, then swipe out of my Liked Songs and go back into it, Smart Shuffle is turned on again. 2) When I log out and log back in again, Smart Shuffle is off every time...

  • Casual Listener
  • When I open Liked Songs, Smart Shuffle is automatically turned on. 1) When I turn it off, then swipe out of my Liked Songs and go back into it, Smart Shuffle is turned on again. 2) When I log out and...
  • KSS1976
  • Casual Listener
  • 17008 Views
  • 27 replies
  • 4 likes
  • 17008 Views
  • 27 replies
  • 4 likes

Spotify autoplays when I plug in a headphone jack

PlanPremiumCountryUSA DeviceiPhone 14 ProOperating SystemiOS 18.1 My Question or IssueWhen I connect to a headphone jack adapter, Spotify autoplays even if the app is closed. I made sure to close the app because the last time I accidently left the ap...

  • Visitor
  • Plan Premium Country USA   Device iPhone 14 Pro Operating System iOS 18.1   My Question or Issue When I connect to a headphone jack adapter, Spotify autoplays even if the app is ...
  • ribezaz
  • Rising Star 4
  • 64 Views
  • 1 replies
  • 1 likes
  • 64 Views
  • 1 replies
  • 1 likes

Solved!! Won't synch playlists

I recently got a premium account and i kind of have issues. I've tried to synch my playlists on my iphone 4S app, but it doesn't work. When i check "Available offline", it only synchs the first two songs and then it stops. And for all of my playlists...

  • Casual Listener
  • I recently got a premium account and i kind of have issues.   I've tried to synch my playlists on my iphone 4S app, but it doesn't work. When i check "Available offline", it only synchs the fi...
  • Christine12341
  • Casual Listener
  • 849 Views
  • 4 replies
  • 0 likes
  • Premium
    problem
    synch
  • 849 Views
  • 4 replies
  • 0 likes

Superuser Contribution my spotify isn't connecting to my discord??

when i try to connect my spotify to my discord, it doesn't work, and it shows an error saying 'failed to connect your spotify account to your discord'

  • Visitor
  • when i try to connect my spotify to my discord, it doesn't work, and it shows an error saying 'failed to connect your spotify account to your discord'
  • Luna999
  • Visitor
  • 8904 Views
  • 9 replies
  • 0 likes
  • 8904 Views
  • 9 replies
  • 0 likes

Can't Save Changes to a Playlist on my IOS app

PlanPremium FamilyCountryUSADeviceiPhone 14 ProOperating SystemiOS 17.6.1 My Question or IssueOn the mobile app when I try to edit a playlist and reorder the songs, I am unable to save the changes. The "save" option is grayed out. I talked to support...

  • Casual Listener
  • Plan Premium Family Country USA Device iPhone 14 Pro Operating System iOS 17.6.1   My Question or Issue On the mobile app when I try to edit a playlist and reorder the songs, I am unab...
  • _____-
  • Casual Listener
  • 225 Views
  • 2 replies
  • 1 likes
  • 225 Views
  • 2 replies
  • 1 likes