Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 36661 Views
  • 15 replies
  • 36 likes
  • 36661 Views
  • 15 replies
  • 36 likes

What's New on iOS not updating and freezing time to time

PlanPremiumCountryIrelandDeviceiPhone 15 PlusOperating SystemiOS 17.5.1 My Question or IssueThe iOS app is really not working properly at all. What's New does not load correctly and when I click on a podcast it takes a long time to load and sometime ...

  • Newbie
  • Plan Premium Country Ireland Device iPhone 15 Plus Operating System iOS 17.5.1   My Question or Issue The iOS app is really not working properly at all. What's New does not load correc...
  • gregory109
  • Casual Listener
  • 71 Views
  • 1 replies
  • 0 likes
  • 71 Views
  • 1 replies
  • 0 likes

Shazam won’t link to Spotify app

When try to go to Spotify from Shazam, it takes me to the website and doesn’t show the song I searched for. Why doesn’t Shazam link to the Spotify app and how can I make it so it does?

  • Casual Listener
  • When try to go to Spotify from Shazam, it takes me to the website and doesn’t show the song I searched for. Why doesn’t Shazam link to the Spotify app and how can I make it so it does?
  • ribezaz
  • Rising Star 3
  • 87 Views
  • 3 replies
  • 1 likes
  • 87 Views
  • 3 replies
  • 1 likes

Superuser Contribution Siri on AppleWatch does not work

PlanPremiumCountryGermany Operating System(newest versions at time of writing for OSes and Spotify App) My Question or IssueSiri on the Apple Watch to play a Song on Spotify no longer works on the watch after the latest OS-Updates (to 17.1.1 and 10.1...

  • Regular
  •   Plan Premium Country Germany   Operating System (newest versions at time of writing for OSes and Spotify App)   My Question or Issue Siri on the Apple Watch to play a Song ...
  • R1cho
  • Casual Listener
  • 5170 Views
  • 38 replies
  • 7 likes
  • 5170 Views
  • 38 replies
  • 7 likes

Superuser Contribution finding podcasts on spotify kids

I am not able to get to podcasts from my kids spotify account on the spotify kids app on ipad. As an example one of my kids is setup with age 6-12 and I am not able to find the national geographic greeking out podcast on that app

  • Visitor
  • I am not able to get to podcasts from my kids spotify account on the spotify kids app on ipad. As an example one of my kids is setup with age 6-12 and I am not able to find the national geographic gr...
  • Cwphillips
  • Casual Listener
  • 2413 Views
  • 13 replies
  • 4 likes
  • 2413 Views
  • 13 replies
  • 4 likes

Superuser Contribution How can I listen to just one podcast episode (Autoplay is disabled)?

PlanPremiumDeviceiPhoneOperating SystemiOS 15.2 My Question or IssueAccording to related posts it would seem that many users prefer to listen to several episodes of a podcast on autoplay. I am the opposite. One of my scenarios: Play a particular podc...

  • Music Fan
  • Plan Premium Device iPhone Operating System iOS 15.2   My Question or Issue According to related posts it would seem that many users prefer to listen to several episodes of a podcast on ...
  • Rooloo
  • Casual Listener
  • 52983 Views
  • 37 replies
  • 65 likes
  • 52983 Views
  • 37 replies
  • 65 likes

Superuser Contribution Autoplay not working at all

Same song replays over and over, despite having autoplay turned on. I have obviously tried turning it off and on.

  • Visitor
  • Same song replays over and over, despite having autoplay turned on. I have obviously tried turning it off and on.
  • Not applicable
  • 225 Views
  • 4 replies
  • 0 likes
  • 225 Views
  • 4 replies
  • 0 likes

Superuser Contribution Podcast sort order default

PLEASE can you create a DEFAULT sort order for podcasts? Just like ABOUT EVERYONE I need to…1/ Select “sort”2/ Select “unplayed”3/ Select “sort” AGAIN4/ Select “Order: Oldest to Newest”5/ Select the episode at the top …FOR EVERY **bleep** PODCAST!!! ...

  • Newbie
  • PLEASE can you create a DEFAULT sort order for podcasts? Just like ABOUT EVERYONE I need to… 1/ Select “sort” 2/ Select “unplayed” 3/ Select “sort” AGAIN 4/ Select “Order: Oldest to Newest” 5/ S...
  • Andreaswiller
  • Casual Listener
  • 10452 Views
  • 15 replies
  • 28 likes
  • 10452 Views
  • 15 replies
  • 28 likes

My phone is not allowing me to skip ads. Why???

Usually after five seconds of listening to an ad on my phone I can skip the ad but recently my phone has not allowing me to skip these ads. I listened to five ads in a row without skipping it was painful.

  • Casual Listener
  • Usually after five seconds of listening to an ad on my phone I can skip the ad but recently my phone has not allowing me to skip these ads. I listened to five ads in a row without skipping it was pai...
  • 115 Views
  • 0 replies
  • 0 likes
  • 115 Views
  • 0 replies
  • 0 likes

Superuser Contribution Cover art for local files in iphone

I have a song that i imported to spotify and i didn't like the fact that there was no cover art for it so i added a cover art using media player, it worked on my laptop's spotify but it didn't work on my iphone's spotify

  • Visitor
  • I have a song that i imported to spotify and i didn't like the fact that there was no cover art for it so i added a cover art using media player, it worked on my laptop's spotify but it didn't work o...
  • Ivelina
  • Moderator
  • 80 Views
  • 1 replies
  • 0 likes
  • 80 Views
  • 1 replies
  • 0 likes

Superuser Contribution Jam remote sessions bug restarts song for everyone

PlanPremiumCountryUSDeviceiPhone 13Operating SystemiOS 17.0.2 My Question or IssueI’m liking the concept of the new jam feature, but there’s one issue that messes with me and my friends every single time we listen on our own phones in a remote sessio...

  • Gig Goer
  • Plan Premium Country US Device iPhone 13 Operating System iOS 17.0.2   My Question or Issue I’m liking the concept of the new jam feature, but there’s one issue that messes with me and...
  • Bel20
  • Visitor
  • 10586 Views
  • 28 replies
  • 16 likes
  • 10586 Views
  • 28 replies
  • 16 likes

Superuser Contribution Unable to open songs from links

PlanPremiumCountrySwedenDeviceiPhoneOperating SystemiOS 17.2 My Question or IssueWhen clicking a song link that was sent to me via SMS Spotify opens but the song does not start and a loading screen appears. Does anyone else have the same issue? Any f...

  • Regular
  • Plan Premium Country Sweden Device iPhone Operating System iOS 17.2   My Question or Issue When clicking a song link that was sent to me via SMS Spotify opens but the song does not sta...
  • Elena
  • Moderator
  • 305 Views
  • 7 replies
  • 0 likes
  • 305 Views
  • 7 replies
  • 0 likes

Superuser Contribution Spotify repeats albums while using Connect and Denon amplifier

PlanPremiumCountryPolandDevicePhone 11Operating SystemiOS 16.5.1 My Question or IssueI am using Spotify Connect on iPhone 11 with Denon DRA-800H amplifier. I am mostly listening to full albums from start to finish and this is what my issue is about. ...

  • Casual Listener
  • Plan Premium Country Poland Device Phone 11 Operating System iOS 16.5.1   My Question or Issue I am using Spotify Connect on iPhone 11 with Denon DRA-800H amplifier. I am mostly listen...
  • silverrocket
  • Regular
  • 4434 Views
  • 30 replies
  • 6 likes
  • 4434 Views
  • 30 replies
  • 6 likes

Solved!!Superuser Contribution Bug: Remove played episodes has stopped working on iOS App

There seems to be a bug in the Spotify iOS app (I'm currently running version 8.9.19.571). I listen to podcasts using Spotify and I have auto-downloads turned on. I also have "Remove played episodes" set to "After playing". In the past, this used to ...

  • Music Fan
  • There seems to be a bug in the Spotify iOS app (I'm currently running version 8.9.19.571). I listen to podcasts using Spotify and I have auto-downloads turned on. I also have "Remove played episodes"...
  • ankurb
  • Music Fan
  • 3520 Views
  • 37 replies
  • 8 likes
  • 3520 Views
  • 37 replies
  • 8 likes

Song not repeating from beginning

I’m having this issue where the song I’m listening to on repeat will not start from the beginning, but will instead start mid way through or a few minutes before the end of the song. PlanPremiumCountryAustralia DeviceApple iPhone 14 Pro Max Operating...

  • Visitor
  • I’m having this issue where the song I’m listening to on repeat will not start from the beginning, but will instead start mid way through or a few minutes before the end of the song.  Plan Pre...
  • MateusM
  • Spotify Star
  • 75 Views
  • 1 replies
  • 0 likes
  • 75 Views
  • 1 replies
  • 0 likes

Superuser Contribution Disable "New Releases From"

I am a Premium user and on my iPhone the very top of the screen is always taken up by a "New Releases From: XXX" where XXX = some random artist I don't know/follow". I don't follow anyone and I don't want a part of my small screen taken up by unwante...

  • Visitor
  • I am a Premium user and on my iPhone the very top of the screen is always taken up by a "New Releases From: XXX" where XXX = some random artist I don't know/follow".  I don't follow anyone and I...
  • NoThanksAlright
  • Casual Listener
  • 4421 Views
  • 8 replies
  • 10 likes
  • 4421 Views
  • 8 replies
  • 10 likes

Superuser Contribution Redeeming my Spotify premium code from talabat rewards didnt work

I had extra points on talabat and found 2 months free for 500 points so I redeemed it, got a code, went to the website and it said try again then go to the support page which said it didn’t exist.

  • Visitor
  • I had extra points on talabat and found 2 months free for 500 points so I redeemed it, got a code, went to the website and it said try again then go to the support page which said it didn’t exist.
  • Elena
  • Moderator
  • 153 Views
  • 1 replies
  • 0 likes
  • 153 Views
  • 1 replies
  • 0 likes

Superuser Contribution ‘Add to Playlist’ option no longer an option on the app (IOS)

When I clicked the three dots on the corner of a song to Add to Playlist, the option no longer exists. I first noticed this 2-3 weeks ago. I checked for updates. To troubleshoot, I logged out, delete the entire app, downloaded the app, logged in and ...

  • Casual Listener
  • When I clicked the three dots on the corner of a song to Add to Playlist, the option no longer exists. I first noticed this 2-3 weeks ago. I checked for updates. To troubleshoot, I logged out, delete...
  • LuSyo
  • Casual Listener
  • 723 Views
  • 6 replies
  • 0 likes
  • 723 Views
  • 6 replies
  • 0 likes

Superuser Contribution Auto-download episodes does not work for podcasts with paid subscriptions

PlanPremiumCountryU.S.A.DeviceiPhone XSOperating SystemiOS 17.5.1 My Question or IssueAuto-downloading podcast episodes is great, but I have a paid subscription to get ad free episodes of my favorite show. These do not auto-download. I have to go to ...

  • Casual Listener
  • Plan Premium Country U.S.A. Device iPhone XS Operating System iOS 17.5.1   My Question or Issue Auto-downloading podcast episodes is great, but I have a paid subscription to get ad fre...
  • Yordan
  • Moderator
  • 853 Views
  • 8 replies
  • 0 likes
  • 853 Views
  • 8 replies
  • 0 likes