Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Gigiii

Visitor

223819 Views

53 replies

13 likes

  • 223819 Views
  • 53 replies
  • 13 likes

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

mtollhouse

Roadie

150457 Views

506 replies

108 likes

  • 150457 Views
  • 506 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

105874 Views

19 replies

38 likes

  • 105874 Views
  • 19 replies
  • 38 likes

Superuser Contribution Length of podcasts doesn´t show in My episodes

My Question or IssueWhen I add podcast episodes the length doesn't show in My episodes. In New episodes the length of the podcasts are showing. It doesn't matter which podcast show, none of my podcast episodes have a time stamp to it and I have to cl...

Music Fan

My Question or Issue When I add podcast episodes the length doesn't show in My episodes. In New episodes the length of the podcasts are showing. It doesn't matter which podcast show, none of my podc...

DanteCastillo

Casual Listener

1210 Views

29 replies

0 likes

  • 1210 Views
  • 29 replies
  • 0 likes

Solved!!Superuser Contribution The play button doesn’t work and I can’t play anything on my iphone

I can listen to music on my laptop but not my phone. The play buttons are unresponsive and no play bar appears when I’m listening on my laptop. I can switch devices from laptop to phone but nothing plays after and again no play bar. The only change w...

Casual Listener

I can listen to music on my laptop but not my phone. The play buttons are unresponsive and no play bar appears when I’m listening on my laptop. I can switch devices from laptop to phone but nothing p...

Dessi

Moderator

7295 Views

5 replies

0 likes

  • 7295 Views
  • 5 replies
  • 0 likes

Superuser Contribution [Podcast] randomly jumps to the next episode while in the middle of a podcast

PlanPremiumCountry DeviceiPhone 7Operating SystemiOS 10 I will be in the middle of an episode of a podcast and suddenly the beginning of the next episode will play and I have to return to the previous episode

Newbie

  Plan Premium Country   Device iPhone 7 Operating System iOS 10   I will be in the middle of an episode of a podcast and suddenly the beginning of the next episode will play...

BeLuna

Casual Listener

26212 Views

75 replies

19 likes

  • 26212 Views
  • 75 replies
  • 19 likes

Superuser Contribution Completely closing/stopping a song on Spotify

PlanPremiumCountryUnited KingdomDeviceiPhone 11 ProOperating SystemiOS latest My Question or IssueThis is infuriating to Google because everything I find is the reverse of my issue. On the Spotify app on my iPhone the only option is to pause a song, ...

Newbie

Plan Premium Country United Kingdom Device iPhone 11 Pro Operating System iOS latest   My Question or Issue This is infuriating to Google because everything I find is the reverse of my...

John85364

Casual Listener

66220 Views

13 replies

9 likes

  • 66220 Views
  • 13 replies
  • 9 likes

Superuser Contribution When I open Spotify it mutes other audio streaming

PlanPremiumCountrySwedenDeviceiPhone 13Operating SystemiOS 16.1 My Question or Issue There is an error with the app in iOS.As soon as ypu open the Spotify app it mutes other streaming audio sources. So if I am listening to radio in another app and wa...

Visitor

Plan Premium Country Sweden Device iPhone 13 Operating System iOS 16.1   My Question or Issue   There is an error with the app in iOS. As soon as ypu open the Spotify app it mut...

1ca1

Casual Listener

20349 Views

85 replies

30 likes

  • 20349 Views
  • 85 replies
  • 30 likes

Superuser Contribution Spotify Widget Not showing playlist covers on homescreen

PlanPremiumDeviceiphone 12Operating SystemiOS 18.3 Spotify Update 9.0.14My Question or IssueI have the Spotify Recently played widget on the HOMESCREEN of my iphone, the spotify app updated and my playlist covers are blank white with the no custom co...

Visitor

Plan Premium Device iphone 12 Operating System iOS 18.3 Spotify Update 9.0.14 My Question or Issue I have the Spotify Recently played widget on the HOMESCREEN of my iphone, the spotify app upd...

MihailY

Moderator

9630 Views

20 replies

4 likes

  • 9630 Views
  • 20 replies
  • 4 likes

Some Podcast Episodes not Downloading

PlanPremiumCountry DeviceiPhone X Operating SystemiOS My Question or IssueFor some reason certain podcast episodes are not downloading for me, and I have to click the "Add to Your Episodes" button a few times to actually add it, as it checkmarks but ...

Visitor

  Plan Premium Country   Device iPhone X  Operating System iOS   My Question or Issue For some reason certain podcast episodes are not downloading for me, and I have to...

Amay

Spotify Star

90 Views

1 replies

0 likes

  • 90 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlist only play 30 second clips

   I go to open my playlist and no playlist shows up just a discription of what is in the play list and only way to actually see the playlist is the tap add songs and from there you can only hear 30 seconds of the song. None of the below information ...

Casual Listener

          I go to open my playlist and no playlist shows up just a discription of what is in the play list and only way to actually see the playlist is the tap add songs and f...

Lillard

Visitor

48333 Views

15 replies

3 likes

  • 48333 Views
  • 15 replies
  • 3 likes

Solved!!Superuser Contribution Splits a playlist

I have a premium account and a playlist that has become way too long.I would like to take half of the songs and create a new playlist with those.How can I select all the songs at the same time on an IPhone SE?

Casual Listener

I have a premium account and a playlist that has become way too long. I would like to take half of the songs and create a new playlist with those. How can I select all the songs at the same time ...

OscarDC

Moderator

31640 Views

15 replies

0 likes

  • 31640 Views
  • 15 replies
  • 0 likes

Spotify stops and pauses after ads try to play

PlanFree/PremiumCountryUSAOperating SystemiPad IOS10 My Question or Issue Spotify pauses and stops while saying “problem occurred” after every ad break. Almost like it’s stuck transitioning from ad to song. Did not used to do this, been happening for...

Newbie

Plan Free/Premium Country USA Operating System iPad IOS10   My Question or Issue   Spotify pauses and stops while saying “problem occurred” after every ad break. Almost like it’s s...

Billy-J

Spotify Star

112 Views

1 replies

0 likes

  • 112 Views
  • 1 replies
  • 0 likes

Spotify app search phone

Is it just me, or since the last major update, when I search for artists/bands, only songs by the artist/band appear, i.e. the artist/band profile does not appear? At least that's what happens on my iPhone; it works fine on the Windows desktop applic...

Music Fan

Is it just me, or since the last major update, when I search for artists/bands, only songs by the artist/band appear, i.e. the artist/band profile does not appear?   At least that's what happe...

AlejaR

Moderator

129 Views

2 replies

0 likes

App Ios
Search
  • 129 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution my spotify isn't connecting to my discord??

when i try to connect my spotify to my discord, it doesn't work, and it shows an error saying 'failed to connect your spotify account to your discord'

Visitor

when i try to connect my spotify to my discord, it doesn't work, and it shows an error saying 'failed to connect your spotify account to your discord'

31hf677qfdqvibf7asjb

Visitor

39855 Views

19 replies

2 likes

  • 39855 Views
  • 19 replies
  • 2 likes

Superuser Contribution Volume Turning Itself Down

PlanPremium FamilyCountryEnglandDeviceiPhone 12 ProOperating SystemiOS 18.6.1My Question or Issuethe volume mixer shows my volume is at full, but the actual output volume of my music is more than halved. it usually happens when i wake my phone screen...

Newbie

Plan Premium Family Country England Device iPhone 12 Pro Operating System iOS 18.6.1 My Question or Issue the volume mixer shows my volume is at full, but the actual output volume of my musi...

denial65mark

Newbie

1091 Views

2 replies

0 likes

  • 1091 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify app crashing repeatedly on iPhone. Clean reinstall ineffective.

This started happening out of the blue. I have tried doing a clean reinstall of the app twice now as outlined on the community website: https://community.spotify.com/t5/FAQs/Perform-a-clean-reinstall-of-the-app/ta-p/4746485 However, this has not fixe...

Regular

This started happening out of the blue. I have tried doing a clean reinstall of the app twice now as outlined on the community website: https://community.spotify.com/t5/FAQs/Perform-a-clean-reinstall...

xVLADx

Visitor

28964 Views

61 replies

4 likes

  • 28964 Views
  • 61 replies
  • 4 likes

I’m a member of our family plan but I still have ads etc

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

ribezaz

Spotify Star

91 Views

1 replies

0 likes

  • 91 Views
  • 1 replies
  • 0 likes

Superuser Contribution Podcast Episode List Scroll Location Resetting to Top

Premium, US, iPhone 11 Pro Max, App, iOS 15.7Spotify is not remembering where in the list of episodes I was scrolled to last. So every time I open the app, I have to scroll through hundreds of episodes to get to the one I was previously listening to....

Regular

Premium, US, iPhone 11 Pro Max, App, iOS 15.7 Spotify is not remembering where in the list of episodes I was scrolled to last. So every time I open the app, I have to scroll through hundreds of ep...

MihailY

Moderator

11901 Views

36 replies

4 likes

  • 11901 Views
  • 36 replies
  • 4 likes

Solved!!Superuser Contribution Listening to songs offline doesnt work

PlanPremiumCountryCZDeviceiPhone 8 Operating SystemiOS 10 My Question or IssueMy spotify stopped working when i am offline, my music is downloaded and I was always able to listen to when i was offline, suddenly i am not anymore.

Casual Listener

Plan Premium Country CZ Device iPhone 8  Operating System iOS 10   My Question or Issue My spotify stopped working when i am offline, my music is downloaded and I was always able ...

Dessi

Moderator

1188 Views

8 replies

1 likes

offline music
  • 1188 Views
  • 8 replies
  • 1 likes

Can no longer fast forward through ads in podcasts on bluetooth devices?

PlanPremiumCountryCanadaDeviceiPhone 13Operating SystemiOS 18.5 My Question or IssueAbout a month ago, I was listening to a podcast through my iPhone, through the bluetooth stereo connection in my car. An ad came on, one of the ones that is dynamical...

Casual Listener

Plan Premium Country Canada Device iPhone 13 Operating System iOS 18.5   My Question or Issue About a month ago, I was listening to a podcast through my iPhone, through the bluetooth s...

Mukatsuku

Casual Listener

407 Views

5 replies

0 likes

  • 407 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

Plan Premium Country United States Device (iPhone 13 Pro Max) Operating System (iOS 18.1.1)   My Question or Issue I have a strange issue with my Spotify where it skips when connected ...

Lea43

Regular

31717 Views

81 replies

11 likes

Other
  • 31717 Views
  • 81 replies
  • 11 likes

Superuser Contribution Spotify search on iOS not working.

The issue seemed to have returned again. As I was searching for an artist name currently and it kept saying 'couldn't load the page'. I had restarted the app, my phone, logged out and reinstall the app. Still its stuck in the same error. I couldnt sh...

Visitor

The issue seemed to have returned again. As I was searching for an artist name currently and it kept saying 'couldn't load the page'. I had restarted the app, my phone, logged out and reinstall the a...

OscarDC

Moderator

263 Views

2 replies

1 likes

  • 263 Views
  • 2 replies
  • 1 likes