Spotify randomly stops music

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Spotify randomly stops music

reamse15

Hi! So I just recently started having this problem. I use an iOS device with a free plan and I was listening to music when after a few songs, the music would stop and I would need to go back in to Spotify and restart my playlist. I tried deleting the app and redownloading it as well as restarting my phone and I still had the same issue. I logged out on all devices and logged back in on my phone and I was still experiencing the same problem. Does anyone know what to do to fix this? Your help is greatly appreciated!

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Mihail

Hey @reamse15,

 

Thanks for searching for the answer you need here.

 

clean reinstall is the best way to start the troubleshooting process, as it makes sure that no damaged app files remain, plus has the added advantage that you get the most recent app version. 

 

If that doesn't fix things it's a good idea to make sure that adaptive battery is turned off and that Spotify is excluded from any battery optimization apps you might have installed. Could you also let us know if you can replicate the behavior on another internet network?

 

Keep us posted, we'll keep an eye out for your reply.

 

 

Mihail Moderator
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5 Replies

pineapplefanta

there's really nothing to fix this, uninstalling and clean reinstalling doesn't work either so don't listen to the automoderators that comment on your post. restarting the phone doesn't work either it's just been a terrible app bug. best thing you can do is close any apps you won't use at the moment and hope it doesn't crash. r/spotify on reddit has been having multiple reports as well so check that out if you want.

reamse15

oh okay! I talked with a few of my friends and they say they've all been having the same issue so maybe a new update will come soon and this will get fixed, thanks again!

Marked as solution

Mihail

Hey @reamse15,

 

Thanks for searching for the answer you need here.

 

clean reinstall is the best way to start the troubleshooting process, as it makes sure that no damaged app files remain, plus has the added advantage that you get the most recent app version. 

 

If that doesn't fix things it's a good idea to make sure that adaptive battery is turned off and that Spotify is excluded from any battery optimization apps you might have installed. Could you also let us know if you can replicate the behavior on another internet network?

 

Keep us posted, we'll keep an eye out for your reply.

 

 

Mihail Moderator
Help others find this answer and click "Accept as Solution".
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reamse15

Hi Mihail,

 

After the clean reinstall a while ago the app seemed to not have the issue until it started happening again recently. I performed clean reinstalls and it seemed fine until it would start pausing more frequently. I did test this on other networks and it had the same issue. Again, I use an iOS device, an iPhone 11 and it is not on any optimized battery apps. 

Thanks always for your help,

reamse15

Mihail

Hey @reamse15,

 

Thanks for getting back to us.

 

That the clean reinstall fixed the issue, albeit temporarily indicates that something is interfering with the app cache. Just to be sure - this issue doesn't seem to come up on any other devices or in the web player, right? It would be great if you could borrow a friend or family members account and see if the interruptions happen there as well.


It's also a good idea to check if toggling Background App Refresh on/ off for Spotify makes a difference. You can check this by going to Settings > General > Background App Refresh.  

 

Keep us posted on your progress. 

Mihail Moderator
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