Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 37119 Views
  • 15 replies
  • 36 likes
  • 37119 Views
  • 15 replies
  • 36 likes

Superuser Contribution what mean Wired connection in green

When I play music it show me under the song in green Wired Connection what can that mean ?

  • Visitor
  • When I play music it show me under the song in green Wired Connection what can that mean ?
  • MihailY
  • Moderator
  • 14507 Views
  • 22 replies
  • 1 likes
  • 14507 Views
  • 22 replies
  • 1 likes

Superuser Contribution Queue swipe makes the song play instantly iOS

Whenever I add a song to the queue it’s starts playing instantly, even if I already have other songs in the queue. I can’t build up a queue because it’s keeps playing instantly. I haven’t had this issue on desktop, just on iOS. It only works when I u...

  • Visitor
  • Whenever I add a song to the queue it’s starts playing instantly, even if I already have other songs in the queue. I can’t build up a queue because it’s keeps playing instantly. I haven’t had this is...
  • Yordan
  • Moderator
  • 158 Views
  • 1 replies
  • 0 likes
  • 158 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution iOS dark mode widget colour

DeviceiPhone Operating SystemiOS 17 My Question or IssueCould we please get the option to have a coloured widget instead of having the solid black colour only with dark mode on iOS? The coloured option is so much nicer.

  • Newbie
  • Device iPhone  Operating System iOS 17   My Question or Issue Could we please get the option to have a coloured widget instead of having the solid black colour only with dark mode on ...
  • MattSuda
  • Spotify Star
  • 1289 Views
  • 2 replies
  • 2 likes
  • 1289 Views
  • 2 replies
  • 2 likes

Superuser Contribution cannot pin any new playlists or artists (premium user)

I've not been able to pin any new artists or playlists. I have spotify premium and only 3 things pinned. Idk why I can't pin any new ones. Like the button is straight up not there.

  • Visitor
  • I've not been able to pin any new artists or playlists. I have spotify premium and only 3 things pinned. Idk why I can't pin any new ones. Like the button is straight up not there.
  • Ivelina
  • Moderator
  • 248 Views
  • 2 replies
  • 0 likes
  • 248 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution "We can't play this until you allow this track in the Spotify phone app", nothing works

PlanPremiumCountryMexicoDeviceiPhone 12 Pro / Windows 11Operating SystemiOS 17 My Question or IssueToday I decided to play Silk Sonic, it's been a while since I've played their music, clicked on play on my Desktop App (Win11) and the following messag...

  • Music Fan
  • Plan Premium Country Mexico Device iPhone 12 Pro / Windows 11 Operating System iOS 17   My Question or Issue Today I decided to play Silk Sonic, it's been a while since I've played the...
  • francisgoca
  • Music Fan
  • 926 Views
  • 18 replies
  • 0 likes
  • (iOS)
    We can't play this song until you allow this artist in the spotify phone app
    windows11
  • 926 Views
  • 18 replies
  • 0 likes

Solved!! Local files are cut short when transferring them to IOS/mobile from Windows

When downloading mp3s from my computer to my phone to play as local files, I had the issue that some of the tracks were cut short (e.g. from 11 minutes to just 5:20). I tried using the download feature on the playlist, and I tried using Google drive ...

  • Casual Listener
  • When downloading mp3s from my computer to my phone to play as local files, I had the issue that some of the tracks were cut short (e.g. from 11 minutes to just 5:20). I tried using the download featu...
  • MysteriousMango1
  • Casual Listener
  • 150 Views
  • 1 replies
  • 0 likes
  • 150 Views
  • 1 replies
  • 0 likes

Superuser Contribution Remove tappable area below now playing bar in app (iOS)

Not sure if this is considered a bug but it’s definitely not a feature. I’m not sure how I manage to nail the location 50% of the time, but when tapping on the now playing bar after scrolling through a playlist in the iOS app, sometimes I’ll hit the ...

  • Newbie
  • Not sure if this is considered a bug but it’s definitely not a feature. I’m not sure how I manage to nail the location 50% of the time, but when tapping on the now playing bar after scrolling through...
  • Joan
  • Moderator
  • 135 Views
  • 1 replies
  • 0 likes
  • 135 Views
  • 1 replies
  • 0 likes

Superuser Contribution 도와주세요

전 이미 프리미엄이용자입니다 노래를 잘듣다가 갑자기 요금제가입뜨면서 재생이되지않습니다.홈페이지 와서 로그인하니까 여전히 프리미엄 이용자라뜨고 앱재삭제후 다시깔아도 이상태네요.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or I...

  • Newbie
  • 전 이미 프리미엄이용자입니다 노래를 잘듣다가 갑자기 요금제가입뜨면서 재생이되지않습니다. 홈페이지 와서 로그인하니까 여전히 프리미엄 이용자라뜨고 앱재삭제후 다시깔아도 이상태네요. Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) ...
  • Novy
  • Moderator
  • 132 Views
  • 1 replies
  • 0 likes
  • 132 Views
  • 1 replies
  • 0 likes

Superuser Contribution Is it possible to stop Spotify from recommending stuff

Hello there My app is very much littered with recommendations, but Spotify doesn't really get me, so I would really like to turn these recommendations off. Is it possible? Best regards Thomas

  • Newbie
  • Hello there   My app is very much littered with recommendations, but Spotify doesn't really get me, so I would really like to turn these recommendations off. Is it possible?   Best rega...
  • Eni
  • Moderator
  • 207 Views
  • 1 replies
  • 0 likes
  • 207 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify not restarting after any notification

Device: iPhone 12 ProOS: Not sure, but I just bought the phone this monthMy Question or Issue: Whenever someone sends me a message (SMS, WhatsApp, Signal, etc), it stops Spotify and it doesn't restart after the notification plays. I have to manually ...

  • Visitor
  • Device: iPhone 12 Pro OS: Not sure, but I just bought the phone this month My Question or Issue:   Whenever someone sends me a message (SMS, WhatsApp, Signal, etc), it stops Spotify and it d...
  • OscarDC
  • Moderator
  • 649 Views
  • 3 replies
  • 0 likes
  • 649 Views
  • 3 replies
  • 0 likes

Superuser Contribution Suggested albums are extremely strange

Is anyone else getting really odd suggested albums? Mine are mostly not in genres or artists that I typically listen to, and most artists have 1000 monthly listeners or less. It’s very strange.

  • Visitor
  • Is anyone else getting really odd suggested albums? Mine are mostly not in genres or artists that I typically listen to, and most artists have 1000 monthly listeners or less. It’s very strange.
  • OscarDC
  • Moderator
  • 166 Views
  • 1 replies
  • 0 likes
  • 166 Views
  • 1 replies
  • 0 likes

Info tiles (lyrics, credits, merch, etc.) not showing correctly

PlanPremiumCountryArmenia DeviceiPhone 12Operating SystemiOS 17.4 My Question or IssueI will attach a screenshot of the issue, but basically the tiles shown under songs are showing in a completely random order for me. As I know Lyrics should be the f...

  • Newbie
  •  Plan Premium Country Armenia  Device iPhone 12 Operating System iOS 17.4   My Question or Issue I will attach a screenshot of the issue, but basically the tiles shown under ...
  • MattSuda
  • Spotify Star
  • 700 Views
  • 1 replies
  • 0 likes
  • design
    iOS
    messy interface
  • 700 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problemi di rotazione schermo su iPhone 15

Posseggo un iPhone 15 ma quando apro Spotify non ruota lo schermo… Con tutte le altre applicazioni ruota normalmente ma con Spotify no. Posseggo anche un iPad dove invece ruota regolarmente.

  • Newbie
  • Posseggo un iPhone 15 ma quando apro Spotify non ruota lo schermo… Con tutte le altre applicazioni ruota normalmente ma con Spotify no. Posseggo anche un iPad dove invece ruota regolarmente.
  • Eni
  • Moderator
  • 236 Views
  • 1 replies
  • 0 likes
  • 236 Views
  • 1 replies
  • 0 likes

Superuser Contribution Error in playing music

So I’m on free Spotify plan and these buttons saying “you have unlocked premium features, buy it to unlock” or something along the line. I wouldn’t have a problem about this but it’s the fact that it completely took away my ability to actually listen...

  • Visitor
  • So I’m on free Spotify plan and these buttons saying “you have unlocked premium features, buy it to unlock” or something along the line. I wouldn’t have a problem about this but it’s the fact that it...
  • Eni
  • Moderator
  • 150 Views
  • 1 replies
  • 0 likes
  • 150 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't Upload a new Image to my Spotify Playlist anymore

I am not able to change the cover of a new made playlist anymore. Since the last update it doesn’t work anymore. I have the newest version and Spotify premium for IOS on Mac. I don't know what I am doing wrong, I already have deleted Spotify and rein...

  • Visitor
  • I am not able to change the cover of a new made playlist anymore. Since the last update it doesn’t work anymore. I have the newest version and Spotify premium for IOS on Mac. I don't know what I am d...
  • shalashaskaocelot
  • Visitor
  • 25096 Views
  • 29 replies
  • 4 likes
  • 25096 Views
  • 29 replies
  • 4 likes

Solved!! Reproducible bug - track skippin

Plan premiumFree/PremiumCountrysweden Device(iPhone Se 2Operating SystemIos latest My Question or Issuewhen pressing next track the app breaks and loops and audio cuts in and out with no way to stop it until the loop ends after some time. I have a vi...

  • Casual Listener
  • Plan premium Free/Premium Country sweden   Device (iPhone Se 2 Operating System Ios latest   My Question or Issue when pressing next track the app breaks and loops and audio cuts...
  • Noah
  • Spotify Star
  • 339 Views
  • 3 replies
  • 0 likes
  • 339 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify cutting songs short

Spotify cutting songs off short and starting the next song about 12/13 seconds in.

  • Visitor
  • Spotify cutting songs off short and starting the next song about 12/13 seconds in.
  • tool3rdeye
  • Visitor
  • 6501 Views
  • 4 replies
  • 0 likes
  • 6501 Views
  • 4 replies
  • 0 likes

Superuser Contribution Podcast skips to next one randomly on iPhone

I often listen to podcasts, and at least on a weekly basis i have a podcast that will just skip ahead. Today it occurred and I had my AirPod in one ear and my phone was just laying on the counter. Nothing should have prompted the podcast to jump. I w...

  • Visitor
  • I often listen to podcasts, and at least on a weekly basis i have a podcast that will just skip ahead. Today it occurred and I had my AirPod in one ear and my phone was just laying on the counter. No...
  • Susan_GP
  • Moderator
  • 210 Views
  • 1 replies
  • 1 likes
  • 210 Views
  • 1 replies
  • 1 likes