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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Gigiii

Visitor

230603 Views

53 replies

13 likes

  • 230603 Views
  • 53 replies
  • 13 likes

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

makeabetterapp

Visitor

154183 Views

507 replies

108 likes

  • 154183 Views
  • 507 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

107359 Views

19 replies

38 likes

  • 107359 Views
  • 19 replies
  • 38 likes

Superuser Contribution Why won’t my podcast episodes play?

When I click play on a podcast episode it plays but with no sound. After a few seconds the podcast completely shuts down and doesn’t keep my saved episode in the player. I have tried on multiple occasions to restart the app, and even delete then rein...

Newbie

When I click play on a podcast episode it plays but with no sound. After a few seconds the podcast completely shuts down and doesn’t keep my saved episode in the player. I have tried on multiple occa...

OscarDC

Moderator

629 Views

1 replies

0 likes

  • 629 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution One specific artist has no songs available on iOS

On my iOS App (SE 2020) is one specific artist where all songs of this artist are not shown. The albums are shown, but all empty. In my case it's the artist "Bilderbuch". The problem appears only on my phone. On Desktop (same account) everything is f...

Casual Listener

On my iOS App (SE 2020) is one specific artist where all songs of this artist are not shown. The albums are shown, but all empty. In my case it's the artist "Bilderbuch". The problem appears only on ...

fahv

Casual Listener

626 Views

2 replies

0 likes

  • 626 Views
  • 2 replies
  • 0 likes

Superuser Contribution Some podcasts don’t play in IPhone

I click play and nothing happens. If I move the cursor to a specific minute, it stays in that point but still doesn’t play. Already cleared cache and reinstalled the app. Most of the podcasts are working fine, it’s just some of them that don’t work

Casual Listener

I click play and nothing happens. If I move the cursor to a specific minute, it stays in that point but still doesn’t play. Already cleared cache and reinstalled the app. Most of the podcasts are wor...

Ivelina

Moderator

938 Views

5 replies

0 likes

  • 938 Views
  • 5 replies
  • 0 likes

How to find my Spotify URI

I need to get my Spotify URI but I don’t know how or where to get it

Visitor

I need to get my Spotify URI but I don’t know how or where to get it

Billy-J

Spotify Star

2705 Views

1 replies

0 likes

  • 2705 Views
  • 1 replies
  • 0 likes

We have an older ipad (iOS 9.3.5) which, until 12 August 2024 was working fine with some limitations

Our ipad with iOS 9.3.5 was working with some Spotify limitations (not all screens would display) however it played music and connected to our sound system. On 12 August 2024 the ipad logged itself out of spotify and now it will not login. When enter...

Newbie

Our ipad with iOS 9.3.5 was working with some Spotify limitations (not all screens would display) however it played music and connected to our sound system. On 12 August 2024 the ipad logged itself o...

Picture_Plane

Casual Listener

13923 Views

14 replies

4 likes

  • 13923 Views
  • 14 replies
  • 4 likes

Superuser Contribution Apple Watch Current Time Always Set to End

PlanPremiumCountryUSADeviceApple WatchOperating SystemWatchOS 10.6 My Question or IssueThe current time is always set to the end of the song or podcast. This is especially frustrating when I’m trying to skip ahead or back 15 seconds on a podcast. It ...

Casual Listener

  Plan Premium Country USA Device Apple Watch Operating System WatchOS 10.6   My Question or Issue The current time is always set to the end of the song or podcast. This is espec...

Dessi

Moderator

420 Views

1 replies

0 likes

  • 420 Views
  • 1 replies
  • 0 likes

Superuser Contribution iOS Menu bug

Hello, When using the latest update of Spotify for iOS, if you search your playlists, the keyboard does not hide when you press ‘Search’ or click anything. It masks options like ‘Add to Queue’ when you click on the 3 dots. This is frustrating to use ...

Newbie

Hello,   When using the latest update of Spotify for iOS, if you search your playlists, the keyboard does not hide when you press ‘Search’ or click anything. It masks options like ‘Add to Queu...

Eni

Moderator

379 Views

1 replies

1 likes

  • 379 Views
  • 1 replies
  • 1 likes

Spotify app not connecting to Chromecast devices

PlanPremiumCountryAustraliaDeviceiPhone 10Operating System(iOS 17.5.1 My Question or IssueThe last month the Spotify app has intermittently not connected to my google speakers to play audio. Also does not work with Yamaha MusicCast. haven’t had issue...

Regular

Plan Premium Country Australia Device iPhone 10 Operating System (iOS 17.5.1   My Question or Issue The last month the Spotify app has intermittently not connected to my google speaker...

Volki

Newbie

619 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

Superuser Contribution Bottom bar UI glitch

PlanBasic FamilyCountryUnited StatesDeviceiPhone 15 ProOperating SystemiOS 17.6.1Spotify Version8.9.64.456My Question or Issueglitch in UI on bottom bar, home page not transparent but search and your library is

Regular

  Plan Basic Family Country United States Device iPhone 15 Pro Operating System iOS 17.6.1 Spotify Version 8.9.64.456 My Question or Issue glitch in UI on bottom bar, home page not t...

Ivelina

Moderator

593 Views

5 replies

0 likes

  • 593 Views
  • 5 replies
  • 0 likes

Superuser Contribution Songs in queue not automatically playing despite autoplay being on (iPhone)

Songs in queue not automatically playing despite autoplay being on (iPhone). Both iPhone and Spotify app have been updated to the latest versions and both have also been restarted several times. I have to manually press play at the end of each song w...

Visitor

Songs in queue not automatically playing despite autoplay being on (iPhone). Both iPhone and Spotify app have been updated to the latest versions and both have also been restarted several times. I ha...

Vasil

Moderator

1030 Views

1 replies

1 likes

  • 1030 Views
  • 1 replies
  • 1 likes

AppleWatch plays 'Liked Songs' of diff member. All other lists play correct

When I play music on my Apple Watch on cellular, it will show my music and it will show the correct songs in my Liked Songs playlist but if I play the 'Liked Songs' playlist, it plays music from my son's Liked Songs playlist. I don't even KNOW his lo...

Casual Listener

When I play music on my Apple Watch on cellular, it will show my music and it will show the correct songs in my Liked Songs playlist but if I play the 'Liked Songs' playlist, it plays music from my s...

manahilturner

Casual Listener

430 Views

1 replies

0 likes

  • 430 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Tapping screen on canvas no longer removes UI

PlanPremiumCountrySpainDeviceiPhone15 PlusOperating SystemiOS 17.5.1Spotify Version8.9.62.465My Question or IssueSince the last update I have noticed that tapping the screen when the song has canvas no longer removes the UI to reveal bright video.

Music Fan

Plan Premium Country Spain Device iPhone15 Plus Operating System iOS 17.5.1 Spotify Version 8.9.62.465 My Question or Issue Since the last update I have noticed that tapping the screen whe...

2n541

Regular

3731 Views

23 replies

4 likes

  • 3731 Views
  • 23 replies
  • 4 likes

Solved!!Superuser Contribution How to download the app without App Store

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Novy

Moderator

1847 Views

1 replies

0 likes

  • 1847 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Lg tv not showing on connect devices until I start tv app first

PremiumiPhone 8, iPad Air 2019, lgtv c9uk hello, I have recently had an issue where my lg c9 tv is not showing up on my connect devices list on my iPad and iPhone anymore, I have tried resetting the router and tv and iPad and iPhone but still it’s no...

Regular

Premium iPhone 8, iPad Air 2019, lgtv c9 uk   hello, I have recently had an issue where my lg c9 tv is not showing up on my connect devices list on my iPad and iPhone anymore, I have tried r...

Maria

Moderator

1293 Views

6 replies

0 likes

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  • 6 replies
  • 0 likes

I need to download my zip file from Spotify to see my history on spotistats

I paid to see my full listening history on spotistats.fm, but it won’t let me see anything unless I download a .ZIP file that is supposed to be “given to my by Spotify” I can’t find it anywhere and it’s extremely frustrating

Visitor

I paid to see my full listening history on spotistats.fm, but it won’t let me see anything unless I download a .ZIP file that is supposed to be “given to my by Spotify” I can’t find it anywhere and i...

ryanf8025

Visitor

786 Views

1 replies

0 likes

  • 786 Views
  • 1 replies
  • 0 likes

Superuser Contribution Music pausing when turning phone on

PlanStudent Premium CountryUSADeviceiphone 12 MiniOperating SystemIOS18 My Question or IssueWhen I turn my phone on, my music pauses. Like when I go to check the time it pauses and it’s DRIVING me insane. This is such a new issue. Any ideas?

Visitor

Plan Student Premium  Country USA Device iphone 12 Mini Operating System IOS18   My Question or Issue When I turn my phone on, my music pauses. Like when I go to check the ti...

Yordan

Moderator

1018 Views

3 replies

0 likes

  • 1018 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify keeps randomly pausing

PlanPremiumCountryThailand DeviceIPhone 13, iPad Air, asus gaming laptop My Question or IssueMy Spotify keeps randomly pausing after around 2-3 minutes of playing. I have to manually press play again everytime.

Visitor

Plan Premium Country Thailand  Device IPhone 13, iPad Air, asus gaming laptop    My Question or Issue My Spotify keeps randomly pausing after around 2-3 minutes of playing. I h...

OscarDC

Moderator

535 Views

1 replies

1 likes

  • 535 Views
  • 1 replies
  • 1 likes