Suddenly I have this huge black search space to the right of my screen on my ipad…hate it!

[johnstonwilliam13]

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

[ribezaz]

Hello how are you?

Welcome to the Spotify Community! I'm happy to have you here 🙂

It may be that a clean reinstall of your Spotify can solve your issue!

You can check out how to do this in this link:
https://community.spotify.com/t5/FAQs/Perform-a-clean-reinstall-of-the-app/ta-p/4746485

Keep me informed, so I can keep helping you!

Cheers
ribezaz

[Spotaflyyy]

Tried a clean install. Cleared cache. It’s still there. Is this what was added to version 9.0.86.1354? I’m on iPad.

[ribezaz]

Hey, hello again!

From what I've researched, if you're on the free service, it's likely that this banner is some kind of ad trying to display but unable to do so due to some restriction. Therefore, if you have a standalone ad-blocking app or use a VPN, try disabling it and see if that makes any difference. Also, consider reviewing your firewall and antivirus settings, as they may also be blocking data flow.

Could you send me a screenshot of how it is, please? It'll be easier for me to help you 🙂

[Spotaflyyy]

[Spotaflyyy]

I have Premium btw. 

[Eni]

Hey there @Spotaflyyy, 

Thanks for your reply. 

Just to confirm, are you using Split view on your iPad? Also, could you let us know which app you're using to open the app twice? 

On another note, sending us a screen recording of the steps you're following would come in handy. You can attach it to your next response by using the Insert Video option in the post editor. You can also upload it to Google Drive and share the link with us (make sure the video has the permissions for anyone to see it).

Lastly, could you let us know the exact OS version your iPad's running? 

We'll keep an eye out for your reply.