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FAQs
Please see below the most popular frequently asked questions.
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Ongoing Issues
Please see below the current ongoing issues which are under investigation.
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Help categories
Account & Payment
Using Spotify
Listen Everywhere
Help
Here are a few different ways to find help within the community:
- Use the search box at the top of the page to see if your question has already been asked and answered
- Have a look through our list of FAQs (here's the link!)
- Browse to one of the help categories listed below and ask a question to the community.
Don't be nervous... we're a friendly bunch
We would always suggest searching for answers before you post a question in case someone has recently asked the same thing before.
Help categories
Account & Payment
Using Spotify
Listen Everywhere
Visit our FAQ
Check the most Frequently Asked Questions before posting. Also includes help on using the Community.
- Email Verification FAQ
- Perform a clean reinstall of the app
- Reset Password
- New account: transferring playlists, liked songs and everyone you follow
- Becoming a Spotify Beta tester
- Changing country settings
- Spotify pauses / music stops
- Equalizer Overview
- Close/delete your Spotify Account
- Toggle Shuffle on or off
- Spotify Jam sessions
- Local Files
- Local files on iOS
- "Can't play the current track" error
- Disconnect Facebook from Spotify
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