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FAQs
Please see below the most popular frequently asked questions.
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Ongoing Issues
Please see below the current ongoing issues which are under investigation.
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Help categories
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Visit our FAQ
Check the most Frequently Asked Questions before posting. Also includes help on using the Community.
- Email Verification FAQ
- How can I perform a clean reinstall of the app?
- How do I reset my password?
- How do I become a Spotify Beta tester?
- How do I use the equalizer?
- I created a new account. Can I transfer my playlists, saved music and followers?
- Why does Spotify keep pausing / why does the music stop?
- How do I change my country settings?
- How do I toggle Shuffle on or off?
- How do I close (delete) my Spotify Account?
- How can I connect Spotify to Last.fm?
- I want to disconnect Facebook from my Spotify
- How does Spotify Radio work?
- Why does Spotify take up so much storage?
- Has someone taken over my account?
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MattSuda / Spotify Star/ 158 days ago in Your LibraryIntroducing Smart Shuffle!
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Joan / Moderator/ 210 days ago in Your LibraryHow can I update my Accessibility settings?
Hey everyone, The Spotify app is compatible with the accessibility settings on various devices. You can update how you experience Spotify by…
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dinomight / Spotify Star/ 1 year ago in Content QuestionsLocal files sync and discovery on iOS
Enjoy the audio files legally stored on your device in the app along with the rest of your Spotify library! You can either sync them from your…
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Hi folks, for privacy reasons we've had to make a small update to the community. From now on, to use Private Messenger you need to be 18 or…
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How can I get an issue fixed?
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