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FAQs
Please see below the most popular frequently asked questions.
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Visit our FAQ
Check the most Frequently Asked Questions before posting. Also includes help on using the Community.
- Email Verification FAQ
- Why are multiple versions of Spotify running?
- How can I perform a clean reinstall of the app?
- How do I reset my password?
- How do I use the equalizer?
- How do I become a Spotify Beta tester?
- I created a new account. Can I transfer my playlists, saved music and followers?
- How do I toggle Shuffle on or off?
- How do I change my country settings?
- How do I close (delete) my Spotify Account?
- Why does Spotify keep pausing / why does the music stop?
- How can I connect Spotify to Last.fm?
- I want to disconnect Facebook from my Spotify
- How does Spotify Radio work?
- Has someone taken over my account?
Featured Topics
Changing the heart button to a plus
Hey there, We wanted to let you know that our design team is currently testing a new layout for the button responsible for adding items…
Dian / Moderator/ 16 days ago in Your LibraryDeprecating Preview clips
Hi everyone, The Song Previews of playlists, albums, artist, track pages and Liked Songs were recently deprecated. Preview clips will still be…
Yordan / Moderator/ 79 days ago in Your LibraryLocal File Discovery iOS
Local File Discovery is a new way that the Spotify app can help you find your music files that aren't hosted by Spotify. It’s as simple as accessing a…
MateusM / Spotify Star/ 255 days ago in FAQsConcerning the Private Messenger, a privacy update
Hi folks, for privacy reasons we've had to make a small update to the community. From now on, to use Private Messenger you need to be 18 or over. …
How can I get an issue fixed?
Answer: If you notice something isn't working as it's supposed to, there's a chance other users are experiencing the same thing.…
How do I navigate around the Spotify Community?
Answer: Welcome to the Spotify Community! The Spotify Community is a great place where you can share your ideas, chat or…
Spotify® Support Community Guidelines
Effective as from 26 September 2019 The integrity and safety of our Community and our users means a lot to us. In order to…
meahtenoha / Spotify/ 4 years ago in FAQsHow can I organize and discover music in Spotify?
Answer: This is all down to personal preferences. But with this Answer, hopefully you'll find the best ways that suit you to…
