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FAQs
Please see below the most popular frequently asked questions.
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Ongoing Issues
Please see below the current ongoing issues which are under investigation.
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Account & Payment
Using Spotify
Listen Everywhere
- Get Started
- Ongoing Issues
Help categories
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Visit our FAQ
Check the most Frequently Asked Questions before posting. Also includes help on using the Community.
- Email Verification FAQ
- Perform a clean reinstall of the app
- Reset Password
- New account: transferring playlists, liked songs and everyone you follow
- Becoming a Spotify Beta tester
- Changing country settings
- Spotify pauses / music stops
- Equalizer Overview
- Close/delete your Spotify Account
- Toggle Shuffle on or off
- Spotify Jam sessions
- Local Files
- Local files on iOS
- "Can't play the current track" error
- Disconnect Facebook from Spotify
Featured Topics
Increasing security requirements for integration with Spotify Web API
Hey all, we’re making some changes to the Spotify Web API. To improve security, we are planning to remove support for two ways of integrating with…
ThePodfather / Spotify/ 114 days ago in Spotify for DevelopersChanges to Web API
Folks, some news on changes to the web API has been posted on the Spotify For Developers blog. We want to reiterate the main message from the…
Loneliest_Cabin / Spotify/ 191 days ago in Spotify for DevelopersDiscussion on Spotify Car Thing Discontinuation
Spotify made the difficult decision to discontinue Car Thing. We wanted to share this news months in advance to ensure that our users had plenty of…
ThePodfather / Spotify/ 1 year ago in Car ThingYour Sound Capsule: Following your listening stats
You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their…
Luan / Spotify Star/ 1 year ago in Your LibraryWatch and Listen: Introducing music videos on Spotify
Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with…
Luan / Spotify Star/ 1 year ago in Your LibraryDesktop: Jam now available
Spotify is bringing Jam to the desktop app! 🥳 🖥️ 💻 Now you can start or join a listening party with your friends, family,…
MattSuda / Spotify Star/ 1 year ago in Desktop (Windows)Spotify Takes Listening With Friends to Another Level with Jam
Spotify is introducing a more fun, intuitive, and collaborative social listening experience with Jam. Whether you’re together or apart, joining a Jam…
MateusM / Spotify Star/ 1 year ago in Your LibraryiOS Local Files: Easier import with the Files app
It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not…
MattSuda / Spotify Star/ 1 year ago in iOS (iPhone, iPad)New and Improved Android Widget
Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new…
Amay / Spotify Star/ 1 year ago in AndroidDesktop: New "Now Playing View" sidebar
Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your…
MattSuda / Spotify Star/ 1 year ago in Desktop (Windows)Desktop: New Your Library sidebar
Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar improves navigation and makes…
MattSuda / Spotify Star/ 2 years ago in Your LibraryIntroducing Smart Shuffle!
Introducing Smart Shuffle! We know that our users love creating their own playlists to capture key moments in time – in fact, playlists created…
Joan / Moderator/ 2 years ago in Your Library