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FAQs
Please see below the most popular frequently asked questions.
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Ongoing Issues
Please see below the current ongoing issues which are under investigation.
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Help categories
Account & Payment
Using Spotify
Listen Everywhere
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Help categories
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Visit our FAQ
Check the most Frequently Asked Questions before posting. Also includes help on using the Community.
- Email Verification FAQ
- Perform a clean reinstall of the app
- Reset Password
- New account: transferring playlists, liked songs and followers
- Becoming a Spotify Beta tester
- Spotify pauses / music stops
- Equalizer Overview
- Changing country settings
- Toggle Shuffle on or off
- Close/delete your Spotify Account
- How can I connect Spotify to Last.fm?
- Disconnect Facebook from Spotify
- Local Files
- "Can't play the current track" error
- Local files sync and discovery on iOS
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