Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with Spotify for iOS devices
As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...
Casual Listener
139923 Views
503 replies
108 likes
It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Moderator
256 Views
1 replies
0 likes
PlanPremium / FamilyCountryUKDeviceiPhone 13Operating SystemiOS 17.6.1 My Question or IssueIn my car I have two Bluetooth connections to my iPhone at the same time. One is to the OEM phone handsfree system in the car and the other is to a TPLink Blue...
Plan Premium / Family Country UK Device iPhone 13 Operating System iOS 17.6.1 My Question or Issue In my car I have two Bluetooth connections to my iPhone at the same time. One is to...
Newbie
726 Views
1 replies
1 likes
PlanPremiumCountryUSDeviceiPhone XOperating System(iOS 16.7 as the title says, i'm unable to play audiobooks through the app but i'm able to listen everywhere else. When I add to my library and try to listen on my phone, i'm prompted to purchase the ...
Plan Premium Country US Device iPhone X Operating System (iOS 16.7 as the title says, i'm unable to play audiobooks through the app but i'm able to listen everywhere else. Whe...
Casual Listener
5433 Views
18 replies
0 likes
Hello,For 3 days now I can no longer play Spotify music via Volumio with the Spotify Plugin. All software is up-to-date. Playing via the Spotify app does not work either. The device is also not displayed in the Spotify app and Spotify says that local...
Hello, For 3 days now I can no longer play Spotify music via Volumio with the Spotify Plugin. All software is up-to-date. Playing via the Spotify app does not work either. The device is also not dis...
Visitor
9896 Views
22 replies
5 likes
When I listen to Spotify when using the app called Ibispaint X to draw.. the music randomly pauses but when I listen to Spotify anywhere else it doesn’t pause at all.. I’m starting to get scared because I feel like I’m getting hacked or something.
When I listen to Spotify when using the app called Ibispaint X to draw.. the music randomly pauses but when I listen to Spotify anywhere else it doesn’t pause at all.. I’m starting to get scared beca...
Visitor
6709 Views
4 replies
2 likes
PlanFreeCountryUSADevice iPhone 11 Pro Operating SystemIOS 13.5 My Question or Issue Spotify will not let me open albums or playlists that aren’t mine (see photo/file).
Plan Free Country USA Device iPhone 11 Pro Operating System IOS 13.5 My Question or Issue Spotify will not let me open albums or playlists that aren’t mine (see pho...
Not applicable
15152 Views
13 replies
4 likes
Cada que pongo una playlist o quiero escuchar música solo se reproduce una canción, después de esa canción ya no suena nada
Cada que pongo una playlist o quiero escuchar música solo se reproduce una canción, después de esa canción ya no suena nada
Moderator
303 Views
2 replies
0 likes
PlanPremiumCountry Device(iPhone 14Operating System(iOS 17.5 My Question or IssueEver since I updated iOS Friday, whenever I open other apps like games or shopping while I’m playing Spotify, playback stops within a minute. If I go to the controls, it...
Plan Premium Country Device (iPhone 14 Operating System (iOS 17.5 My Question or Issue Ever since I updated iOS Friday, whenever I open other apps like games or shoppi...
Not applicable
4205 Views
2 replies
0 likes
PlanFreeCountryEngland Device(iPhone 6)Operating System(iOS 12) My Question or IssueSo i’ve just joined and i’ve been looking everywhere for an answer (the contact us form was HORRIBLE with an automated answer to search the answer page). I just added...
Plan Free Country England Device (iPhone 6) Operating System (iOS 12) My Question or Issue So i’ve just joined and i’ve been looking everywhere for an answer (the conta...
Visitor
137123 Views
55 replies
7 likes
PlanPremiumCountrySpain DeviceApple Watch SE6Operating SystemLatest My Question or Issue What can be done to change the speed of podcasts streamed on the watch through Spotify? The speed dial is greyed out. Surely it can be done?
Plan Premium Country Spain Device Apple Watch SE6 Operating System Latest My Question or Issue What can be done to change the speed of podcasts streamed on th...
Casual Listener
1466 Views
8 replies
3 likes
I've recently had the title of many of my playlists containing a name deleted because of it "breaking the guidelines" but I don't know what I'm doing wrong, what can I do to make it follow the guidelines so I can keep the name of it? Again, the only ...
I've recently had the title of many of my playlists containing a name deleted because of it "breaking the guidelines" but I don't know what I'm doing wrong, what can I do to make it follow the guidel...
Newbie
15560 Views
62 replies
9 likes
Spotify smart mix doesn't work the way I want. When I enter and exit the application, I have to open the smart mix again. When I try with another account, there is no problem, but I think there is a problem with my account.I would appreciate it if yo...
Spotify smart mix doesn't work the way I want. When I enter and exit the application, I have to open the smart mix again. When I try with another account, there is no problem, but I think there is a ...
Moderator
322 Views
1 replies
0 likes
PlanPremiumCountryUSADeviceiPhone 6sOperating System(iOS 10 My Question or IssueNo matter what I try, I can't get my iPhone to sync local files from my laptop. Every post I've seen about this issue is way out of date. I also do not have cell service ...
Plan Premium Country USA Device iPhone 6s Operating System (iOS 10 My Question or Issue No matter what I try, I can't get my iPhone to sync local files from my laptop. Every post I'v...
Visitor
3573 Views
7 replies
0 likes
I have Spotify premium and about a month ago tracks on my playlist started being cut off part way through the track and then starting on the next one. I am playing on ipad connected to Alexa show. Country Device(iPhone 8, Samsung Galaxy 9, Macbook Pr...
I have Spotify premium and about a month ago tracks on my playlist started being cut off part way through the track and then starting on the next one. I am playing on ipad connected to Alexa s...
Moderator
333 Views
1 replies
1 likes
I read somewhere that this issue was closed, because solvedthis is NOT true on mobile on ios18.2see photothere is still NO solution to go directly to the song that is playing IN the playlist, yes you can go to the playlist , I knowbut NOT to the spec...
I read somewhere that this issue was closed, because solved this is NOT true on mobile on ios18.2 see photo there is still NO solution to go directly to the song that is playing IN the playlist, y...
Regular
771 Views
4 replies
1 likes
PlanPremiumCountrySpain Device(iPhone 11 and IPad Pro)Operating SystemIOS 13.6 My Question or Issue When I ask Siri to reproduce a song or artist with Spotify I get a message In Spanish which means “In order to do that I have to access your data In S...
Plan Premium Country Spain Device (iPhone 11 and IPad Pro) Operating System IOS 13.6 My Question or Issue When I ask Siri to reproduce a song or artist with Spotify I...
Newbie
24624 Views
10 replies
0 likes
Premium FamilyUSAiPhone 13 miniiOS 16.5App version 8.8.36.571 For the third time now I've been presented with a "New music for you" sponsored recommendation and, for the third time, I've clicked the "What's this?" link and selected that I don't want ...
Premium Family USA iPhone 13 mini iOS 16.5 App version 8.8.36.571 For the third time now I've been presented with a "New music for you" sponsored recommendation and, for the third time, ...
Regular
2372 Views
3 replies
3 likes
PlanFree/PremiumCountryCanadaDevice Ipad8 / Roku Samsung tvOperating System(iOS ? My Question or IssueI would like to move my library from free account set up and linked to Roku tv, to premium account set up and linked to iPad.
Plan Free/Premium Country Canada Device Ipad8 / Roku Samsung tv Operating System (iOS ? My Question or Issue I would like to move my library from free account set up and linked to Rok...
Not applicable
1240 Views
5 replies
0 likes
As per subject.. Thanks any help appreciated
As per subject.. Thanks any help appreciated
Visitor
17564 Views
39 replies
0 likes
Whenever I open Spotify, I click on the green button for my playlist and it is not play
Whenever I open Spotify, I click on the green button for my playlist and it is not play
Moderator
204 Views
1 replies
0 likes
