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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

logofeveryt

Visitor

239224 Views

56 replies

13 likes

  • 239224 Views
  • 56 replies
  • 13 likes

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

makeabetterapp

Visitor

159180 Views

507 replies

108 likes

  • 159180 Views
  • 507 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

108381 Views

19 replies

38 likes

  • 108381 Views
  • 19 replies
  • 38 likes

pourrais-je reprendre l'abonnement que j'ai perdu svp ?

j'ai payé un abonnement jusqu'à décembre et au final il s'est annulé sans mon consentement et je n'ai pas reçu de remboursement également j'aimerais reprendre l'abonnement

Visitor

j'ai payé un abonnement jusqu'à décembre et au final il s'est annulé sans mon consentement et je n'ai pas reçu de remboursement également j'aimerais reprendre l'abonnement

Billy-J

Spotify Star

429 Views

1 replies

0 likes

  • 429 Views
  • 1 replies
  • 0 likes

Superuser Contribution Selecting song to play from iPhone App connect to TV audio system

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Selecting Song 1 from my iPhone playlist to play on my TV sound system normally works by tou...

Music Fan

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Select...

Vasil

Moderator

489 Views

1 replies

0 likes

  • 489 Views
  • 1 replies
  • 0 likes

Superuser Contribution the playlist is incomplete on iPhone

Premium, Brazil (iPhone XR)(iOS 16) the playlist on my phone is incomplete, songs don’t appearwhen I look at the same playlist on my PC the duration is longer and more songs appear

Visitor

Premium, Brazil  (iPhone XR) (iOS 16)   the playlist on my phone is incomplete, songs don’t appear when I look at the same playlist on my PC the duration is longer and more songs appea...

Novy

Moderator

422 Views

2 replies

1 likes

  • 422 Views
  • 2 replies
  • 1 likes

Superuser Contribution spotify track time only going backwards

Premium USA DeviceIphone 12Operating Systemios 17.6.1 My Question or IssueThe track time on spotify used the show the full length of the song, like 3:56. Now it randomly shows a countdown until the song ends, such as -3:32 and I don't know how to swi...

Casual Listener

Premium   USA   Device Iphone 12 Operating System ios 17.6.1   My Question or Issue The track time on spotify used the show the full length of the song, like 3:56. Now it ran...

delysid23

Music Fan

638 Views

2 replies

2 likes

  • 638 Views
  • 2 replies
  • 2 likes

Superuser Contribution web player not working

PlanFreeCountry Deviceiphone xrOperating Systemios 17 My Question or Issuehi there! as of two days ago, my web player has not been working. the top “good morning…get premium” message has been formatted weirdly and i can click on mixes and playlists b...

Casual Listener

Plan Free Country   Device iphone xr Operating System ios 17   My Question or Issue hi there! as of two days ago, my web player has not been working. the top “good morning…get pre...

Dessi

Moderator

1226 Views

5 replies

0 likes

  • 1226 Views
  • 5 replies
  • 0 likes

Volume control notification spam

PlanPremiumCountrySlovakiaDeviceiPhone SE (2020)Operating SystemiOS 18 dev beta My Question or IssueLike every time a volume button is clicked when Spotify is connected to another device with active playback, the notification about the new volume con...

Visitor

Plan Premium Country Slovakia Device iPhone SE (2020) Operating System iOS 18 dev beta   My Question or Issue Like every time a volume button is clicked when Spotify is connected to an...

MateusM

Spotify Star

540 Views

1 replies

0 likes

  • 540 Views
  • 1 replies
  • 0 likes

Superuser Contribution Apple watch

PlanPremiumCountryNew ZealandOperating SystemApple watch series 4, OS 10.6.1 My Question or IssueFor past few weeks I cannot control Spotify from my Apple Watch series 4. No volume, play/pause or skip tracks. I can seem to play/pause it from the watc...

Newbie

  Plan Premium Country New Zealand Operating System Apple watch series 4, OS 10.6.1   My Question or Issue For past few weeks I cannot control Spotify from my Apple Watch series 4....

Dessi

Moderator

583 Views

1 replies

0 likes

  • 583 Views
  • 1 replies
  • 0 likes

Why can’t I download the app on my iPhone

I get the cloud icon instead of the “GET” bar but this app is not on my phone and when I click the cloud to download, nothing happens. Help!

Visitor

I get the cloud icon instead of the “GET” bar but this app is not on my phone and when I click the cloud to download, nothing happens. Help!

MateusM

Spotify Star

441 Views

1 replies

0 likes

  • 441 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify Connect plays only silence

I can't hear any music playing from my Spotify Connect speaker (Libratone Zipp from 2012) and I'm wondering if something changed today in the Spotify Connect protocol or streaming format?I see the speaker listed as a Spotify Connect destination when ...

Music Fan

I can't hear any music playing from my Spotify Connect speaker (Libratone Zipp from 2012) and I'm wondering if something changed today in the Spotify Connect protocol or streaming format? I see the ...

hughfmoor

Newbie

5016 Views

45 replies

3 likes

Connect
  • 5016 Views
  • 45 replies
  • 3 likes

Solved!! Spotify will not play on iPad or iPhone

PlanPremiumCountryUKDeviceiPad and iPhone Operating System iOS 17 (iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueIn the past two days I have been unable to play any music on either my iPad or iPhone - though playback on my iMac is OK. I ...

Casual Listener

Plan Premium Country UK Device iPad and iPhone  Operating System iOS 17   (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue In the past two days I hav...

MateusM

Spotify Star

999 Views

5 replies

0 likes

  • 999 Views
  • 5 replies
  • 0 likes

Clear the queue

I clicked on all the songs in the queue (except the last) and removed them from the queue. I then played the last song but when it finished it automatically re-installed all of the deleted songs again. I have “Autoplay similar content turned off. The...

Visitor

I clicked on all the songs in the queue (except the last) and removed them from the queue. I then played the last song but when it finished it automatically re-installed all of the deleted songs agai...

Not applicable

591 Views

2 replies

0 likes

  • 591 Views
  • 2 replies
  • 0 likes

Spotify skips songs when entering address in CarPlay

Recently, on my Alpine iLx-107, when I select “Go” on google or Apple Maps, the song playing on Spotify skips to the next song.

Visitor

Recently, on my Alpine iLx-107, when I select “Go” on google or Apple Maps, the song playing on Spotify skips to the next song.

320 Views

0 replies

0 likes

  • 320 Views
  • 0 replies
  • 0 likes

my spotify wont let me listen to music saying i need to get premium to do

I tired listening to music but it wont let me listen to anything ; playlists , artists , mixes saying i need to get premium so i could . What do i do?

Visitor

I tired listening to music but it wont let me listen to anything ; playlists , artists , mixes saying i need to get premium so i could . What do i do?

MateusM

Spotify Star

328 Views

1 replies

0 likes

  • 328 Views
  • 1 replies
  • 0 likes

How do I access "desktop"?

I want to limit ads. I have premium. Your directions say to start with desktop. That's too vague for me. How do I find it?

Visitor

I want to limit ads. I have premium. Your directions say to start with desktop. That's too vague for me. How do I find it?

MateusM

Spotify Star

381 Views

1 replies

0 likes

  • 381 Views
  • 1 replies
  • 0 likes

Superuser Contribution Return "Add to Playlist" to Three-Dot Menu in Queue and New Releases on Mobile!!

"Add to playlist" button in the Queue and New Releases section on mobile has been inexplicably removed from the expanded menu opened using the three dot button.In every other three-dot menu I saw, they're all identical (and include "add to playlist")...

Casual Listener

"Add to playlist" button in the Queue and New Releases section on mobile has been inexplicably removed from the expanded menu opened using the three dot button. In every other three-dot menu I saw...

Susan_GP

Moderator

883 Views

3 replies

0 likes

  • 883 Views
  • 3 replies
  • 0 likes

Audiobook top up not showing up in app

I purchased 10 hours of audiobook top up but the hours don’t appear in the app even after redownloading the app and logging in and out multiple times

Visitor

I purchased 10 hours of audiobook top up but the hours don’t appear in the app even after redownloading the app and logging in and out multiple times

MateusM

Spotify Star

434 Views

1 replies

0 likes

  • 434 Views
  • 1 replies
  • 0 likes

Superuser Contribution When I turn the screen on and off, it gets stuck for 1 second

PlanPremiumCountryTurkeyDeviceIphone 13Operating System(iOS 18 My Question or IssueWhen I turn the screen on and off, it gets stuck for 1 second but when phone is charging its not get stuck

Newbie

Plan Premium Country Turkey Device Iphone 13 Operating System (iOS 18   My Question or Issue When I turn the screen on and off, it gets stuck for 1 second but when phone is charging it...

Dessi

Moderator

390 Views

1 replies

0 likes

  • 390 Views
  • 1 replies
  • 0 likes

Lost playlists after change from free to premium

Need help with lost playlist after upgrading from a free account to being added to a premium accountPlanFree/PremiumCountryAustraliaDeviceiPhone 15Operating SystemLatest ios My Question or Issue

Casual Listener

Need help with lost playlist after upgrading from a free account to being added to a premium account Plan Free/Premium Country Australia Device iPhone 15 Operating System Latest ios   ...

Not applicable

797 Views

6 replies

0 likes

  • 797 Views
  • 6 replies
  • 0 likes