iOS Troubleshooting Guide

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We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues.

Common issues:

• Spotify not playing
  
• Can’t hear any sound
• Spotify is offline

Basic troubleshooting:

• Restart both the Spotify app and your iOS device.
• Clear stored cache and log out of the app/log back in again twice in a row (this will force a resync).
• Make sure both the device's OS and the Spotify app are on the latest version.
• Check if the same issue occurs on different devices, including the Web Player.
• Perform a clean reinstall.

Network specific steps:

• Test if the same happens across different networks:
  1. If you're currently on 4G/5G, try connecting to WiFi.
  2. If it only happens on WiFi, restart your router.
• Check that you have enough data allowance in your device’s settings. Your data provider can help with this.
• Make sure the Cellular button is enabled for Spotify app in iPhone's settings.
• See if the issue persists in Offline Mode.
• If you use any kind of VPN, make sure to switch it off as it could interfere with the service.
• Reset your mobile network settings, if possible.

 

Advanced Steps:

• Ensure your device has at least 250MB of available memory.
• Check if your device's battery is sufficiently charged.
• Disable Optimized Battery Charging. Steps can be found on this page from Apple.
• Make sure that all permissions for Spotify are enabled. Go to the device's Settings > Apps > Spotify.
• Change the Background App Refresh settings. Head over to the device's settings > General > Background App Refresh.
• Factory reset the device (we understand this might not be optimal).
• If you have playback issues, change the app's audio quality setting. For example, if it's currently set to High you can switch to Low or Automatic.
• Log in to a different account to see if you notice any difference. You can check with the account of someone you know or create another one yourself.

Should your issue persist after trying the troubleshooting steps above, our Community might still have the answer. Try entering your issue into the search bar to see if there’s an existing thread about it. Remember: you can try a few different keywords in case someone refers to it a different way to you, i.e. Download > Offline > Internet connection, etc.

Feel free to check our Ongoing Issues board as well to ensure this isn't something currently being investigated.

If you can't find any threads related to your specific issue, don't hesitate to post a new thread about it so we can assist you further! Please let us know the following:

• Is this on all devices or only with a specific one?
• When did this start happening?
• The exact makes, models and OS versions of your affected device(s).
• The exact Spotify version.

We hope these steps will come in handy! Cheers.