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Please see below the most popular frequently asked questions.

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Ongoing Issues

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 49744 Views
  • 15 replies
  • 36 likes
  • 49744 Views
  • 15 replies
  • 36 likes

Superuser Contribution Spotify app saying I added songs that I haven’t.

PlanPremiumCountryScotlandDeviceiPhone 13Operating SystemiOS 17.5.1 My Question or IssueHi! Whenever I’m adding songs to a playlist, after I add round about 8-9 songs form the album, I can’t add the rest of the songs of the album (I don’t add all of ...

  • Regular
  •   Plan Premium Country Scotland Device iPhone 13 Operating System iOS 17.5.1   My Question or Issue Hi! Whenever I’m adding songs to a playlist, after I add round about 8-9 songs...
  • Joan
  • Moderator
  • 894 Views
  • 16 replies
  • 0 likes
  • App
    bug
    iOS
    Spotify
  • 894 Views
  • 16 replies
  • 0 likes

Superuser Contribution How can I listen to just one podcast episode (Autoplay is disabled)?

PlanPremiumDeviceiPhoneOperating SystemiOS 15.2 My Question or IssueAccording to related posts it would seem that many users prefer to listen to several episodes of a podcast on autoplay. I am the opposite. One of my scenarios: Play a particular podc...

  • Music Fan
  • Plan Premium Device iPhone Operating System iOS 15.2   My Question or Issue According to related posts it would seem that many users prefer to listen to several episodes of a podcast on ...
  • PaulAu
  • Casual Listener
  • 57877 Views
  • 38 replies
  • 69 likes
  • 57877 Views
  • 38 replies
  • 69 likes

Superuser Contribution Song won't play when pressed

PlanPremiumCountryUSDeviceiPhone XsOperating SystemiOS 12.4 My Question or IssueThis morning when I tried to use the spotify app, when I tried to play a song it wouldn't play. The app recognized I pressed it but didn't actually play it. The player ab...

  • Visitor
  • Plan Premium Country US Device iPhone Xs Operating System iOS 12.4   My Question or Issue This morning when I tried to use the spotify app, when I tried to play a song it wouldn't play...
  • ricepunt
  • Newbie
  • 30198 Views
  • 22 replies
  • 5 likes
  • Mobile
  • 30198 Views
  • 22 replies
  • 5 likes

Solved!!Superuser Contribution Home Screen not Loading

PlanPremiumCountryUSDeviceiPhone XOperating SystemiOS 10 My Question or IssueHi everyone,I was going to check out my Spotify wrapped stats from the home screen (which from what I understand can only be accessed on the mobile app), but I realized that...

  • Casual Listener
  •   Plan Premium Country US Device iPhone X Operating System iOS 10   My Question or Issue Hi everyone, I was going to check out my Spotify wrapped stats from the home screen (whi...
  • robrages
  • Visitor
  • 14582 Views
  • 10 replies
  • 1 likes
  • HomeScreen
  • 14582 Views
  • 10 replies
  • 1 likes

SpotEQ for Spotify

PlanFamily PremiumCountryCanada DeviceiPhone xOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHas anyone bought/installed SpotEQ for Spotify? I would like to have a little more control over the sound output. I'm not advers...

  • Visitor
  • Plan Family Premium Country Canada   Device iPhone x Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Has anyone bought/installed SpotEQ for S...
  • Not applicable
  • 923 Views
  • 2 replies
  • 0 likes
  • Equalizer
    Sound Control
  • 923 Views
  • 2 replies
  • 0 likes

Superuser Contribution Audiobooks locked on ios app but plays on desktop and web player

PlanPremiumCountryUSDeviceiPhone XOperating System(iOS 16.7 as the title says, i'm unable to play audiobooks through the app but i'm able to listen everywhere else. When I add to my library and try to listen on my phone, i'm prompted to purchase the ...

  • Casual Listener
  •   Plan Premium Country US Device iPhone X Operating System (iOS 16.7   as the title says, i'm unable to play audiobooks through the app but i'm able to listen everywhere else. Whe...
  • Not applicable
  • 3470 Views
  • 16 replies
  • 0 likes
  • 3470 Views
  • 16 replies
  • 0 likes

Superuser Contribution Downloaded albums won’t play when offline

PlanPremiumCountryUSADeviceiPhone 13 ProOperating SystemiOS 17.4.1 My Question or IssueI’m on the Premium plan and I have a bunch of albums and podcasts downloaded. But for some reason I can’t play a bunch of the albums that show up with the green ic...

  • Visitor
  • Plan Premium Country USA Device iPhone 13 Pro Operating System iOS 17.4.1   My Question or Issue I’m on the Premium plan and I have a bunch of albums and podcasts downloaded. But for s...
  • Izbob
  • Newbie
  • 316 Views
  • 2 replies
  • 0 likes
  • 316 Views
  • 2 replies
  • 0 likes

Superuser Contribution Downloaded music randomly stopping and pausing

PlanPremiumCountryUSADeviceiPhone XROperating SystemiOS My Question or Issue When playing downloaded music, specifically when connected to my Car Thing or car bluetooth, some downloaded music will randomly stop playing after roughly 8-10 seconds, whi...

  • Casual Listener
  • Plan Premium Country USA Device iPhone XR Operating System iOS   My Question or Issue   When playing downloaded music, specifically when connected to my Car Thing or car bluetoot...
  • simonplummer
  • Casual Listener
  • 5227 Views
  • 8 replies
  • 0 likes
  • 5227 Views
  • 8 replies
  • 0 likes

Superuser Contribution Podcasts don’t change to following track when finished playing

PlanPremiumCountryUSADevice(IPHONE 13Pro)Operating System(iOS 17.5.1) My Question or IssueWhen podcasts finish playing, they don’t change to the next audio track. It somehow goes back to the beginning of the podcast and it’s getting rather annoying. ...

  • Music Fan
  • Plan Premium Country USA Device (IPHONE 13Pro) Operating System (iOS 17.5.1)   My Question or Issue When podcasts finish playing, they don’t change to the next audio track. It somehow ...
  • Dessi
  • Moderator
  • 373 Views
  • 6 replies
  • 0 likes
  • 373 Views
  • 6 replies
  • 0 likes

Solved!!Superuser Contribution Spotify wont ask for microphone permission

Premium account running on an iPhone 7+ with iOS 12.1. I do not know how to access spotify voice. The microphone option in the search bar is missing, so i cannot access through the app. If I go to microphone setttings in the privacy tab on my phone, ...

  • Visitor
  •   Premium account running on an iPhone 7+ with iOS 12.1.   I do not know how to access spotify voice. The microphone option in the search bar is missing, so i cannot access through the a...
  • Ebrenz
  • Visitor
  • 22470 Views
  • 30 replies
  • 0 likes
  • iOS 12
    microphone
    Permission
    Voice control
  • 22470 Views
  • 30 replies
  • 0 likes

i cant connect my spotify to my last.fm

ive tried consistently for a few days now to connect my spotify account to my last.fm account, but it doesnt let me. i get an error and tells me to look at the help page but i cant find anything. ive tried turning my private relay off as well, and no...

  • Casual Listener
  • ive tried consistently for a few days now to connect my spotify account to my last.fm account, but it doesnt let me. i get an error and tells me to look at the help page but i cant find anything. ive...
  • Not applicable
  • 665 Views
  • 6 replies
  • 0 likes
  • 665 Views
  • 6 replies
  • 0 likes

Superuser Contribution I can’t find where I left off in an old podcast

PlanPremiumCountryUSADeviceIPhone 14 Pro Max Operating SystemNewest IOS My Question or IssueHello, toward mid/end of 2021 I listened to a critical roll Vox Mochina podcast while I worked. I listed to a lot of episodes but stopped somewhere in the mix...

  • Casual Listener
  • Plan Premium Country USA Device IPhone 14 Pro Max  Operating System Newest IOS   My Question or Issue Hello, toward mid/end of 2021 I listened to a critical roll Vox Mochina podca...
  • Yordan
  • Moderator
  • 351 Views
  • 3 replies
  • 0 likes
  • 351 Views
  • 3 replies
  • 0 likes

I need to download my zip file from Spotify to see my history on spotistats

I paid to see my full listening history on spotistats.fm, but it won’t let me see anything unless I download a .ZIP file that is supposed to be “given to my by Spotify” I can’t find it anywhere and it’s extremely frustrating

  • Visitor
  • I paid to see my full listening history on spotistats.fm, but it won’t let me see anything unless I download a .ZIP file that is supposed to be “given to my by Spotify” I can’t find it anywhere and i...
  • ryanf8025
  • Visitor
  • 303 Views
  • 1 replies
  • 0 likes
  • 303 Views
  • 1 replies
  • 0 likes

Superuser Contribution Radio Playing Unrelated Artists

I started a Radio Station for "Offer Nissim", an Israeli House DJ, and most of the music is low key Spanish lounge music. Is something up with the algorythym (or manual addition) of songs to this radio station, or are they just really stretching what...

  • Regular
  • I started a Radio Station for "Offer Nissim", an Israeli House DJ, and most of the music is low key Spanish lounge music.  Is something up with the algorythym (or manual addition) of songs to th...
  • Zhex
  • Visitor
  • 555 Views
  • 3 replies
  • 0 likes
  • 555 Views
  • 3 replies
  • 0 likes

Superuser Contribution Crashes during DJ

PlanPremiumCountry DeviceiPhone 14 ProOperating System(iOS 16.4) My Question or IssueSpotify encountered a strange bug that cause app to crash when playing the AI DJ. DJ was saying here’s a word fr- and was cut short. Audio listed as Greeting from av...

  • Visitor
  •   Plan Premium Country   Device iPhone 14 Pro Operating System (iOS 16.4)   My Question or Issue Spotify encountered a strange bug that cause app to crash when playing the A...
  • 31xjynbtnfi7e3r6jx3w
  • Visitor
  • 338 Views
  • 2 replies
  • 0 likes
  • 338 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify keeps randomly pausing

PlanPremiumCountryThailand DeviceIPhone 13, iPad Air, asus gaming laptop My Question or IssueMy Spotify keeps randomly pausing after around 2-3 minutes of playing. I have to manually press play again everytime.

  • Visitor
  • Plan Premium Country Thailand  Device IPhone 13, iPad Air, asus gaming laptop    My Question or Issue My Spotify keeps randomly pausing after around 2-3 minutes of playing. I h...
  • OscarDC
  • Moderator
  • 359 Views
  • 1 replies
  • 0 likes
  • 359 Views
  • 1 replies
  • 0 likes

spotify connect speaker volume increases when phone disconnects

When I walk out of my office and wifi signal is lost shortly, the Spotify Connect speaker being controlled from my phone increases volume to 100% abruptly. This happens every time I leave the room and is very scary to experience for my coworkers.

  • Visitor
  • When I walk out of my office and wifi signal is lost shortly, the Spotify Connect speaker being controlled from my phone increases volume to 100% abruptly. This happens every time I leave the room an...
  • Saulruiz82
  • Visitor
  • 479 Views
  • 5 replies
  • 2 likes
  • 479 Views
  • 5 replies
  • 2 likes

Superuser Contribution Why is it I don't receive any notifications for new releases? App or mail.

Notifications are enabled. I do so for new releases etc, in the Spotify bell menu, but no notifications or emails about new releases.

  • Regular
  • Notifications are enabled. I do so for new releases etc, in the Spotify bell menu, but no notifications or emails about new releases.
  • vini500300
  • Casual Listener
  • 6081 Views
  • 17 replies
  • 1 likes
  • 6081 Views
  • 17 replies
  • 1 likes