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Please see below the most popular frequently asked questions.

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Ongoing Issues

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

Lyrics not showing

Plan Premium Country Canada Device iPhone XR Operating System iOS 15.0.2 Spotify 8.6.80.1180 My Question or Issue Apparently everyone in the world got the lyrics with the update. Expect me. How do I fix this ? Or rather how will YOU fix this ?! Empti...

  • Regular
  • Not applicable
  • 398859 Views
  • 879 replies
  • 326 likes
  • 398859 Views
  • 879 replies
  • 326 likes

Downloading music on Apple Watch

Hey folks!Here's a few tips & tricks to share about downloading music from Spotify on your Apple Watch! - If you're looking to get started, check this out! Not seeing the 'Download to Apple Watch'-button yet? Make sure your Spotify app is up-to-date ...

  • Community Legend
  • Ver
  • Spotify Legend
  • 78836 Views
  • 124 replies
  • 32 likes
  • 78836 Views
  • 124 replies
  • 32 likes

Solved!! I have a different interface compared to my friends

Plan Premium Country Hong Kong Device iPhone XS Operating System iOS 13.1.3 My Question or Issue I have just start using Spotify and I realise my interface in artists is different from those of my friends. My friends have the number of liked songs un...

  • Newbie
  • n0hero
  • Casual Listener
  • 18050 Views
  • 8 replies
  • 0 likes
  • 18050 Views
  • 8 replies
  • 0 likes

feedback survey

I just took the prompted feedback survey at https://community.spotify.com. When it ends, the user hits a dead end. No link back to the rest of the site. No link or navigation access of any sort. Just a page that tells the user that they just took the...

  • Visitor
  • I just took the prompted feedback survey at https://community.spotify.com. When it ends, the user hits a dead end. No link back to the rest of the site. No link or navigation access of any sort. Just...
  • 98 Views
  • 0 replies
  • 0 likes
  • 98 Views
  • 0 replies
  • 0 likes

Superuser Contribution Whenever I ask Siri to play something it plays always karaoke version

I am always using Siri on my iPhone while I drive, and I use the feature to ask for songs using Siri. But nearly 90% of the times it finds the song but it is always the karaoke version. Which is totally ridiculous because if you search for the same t...

  • Visitor
  • I am always using Siri on my iPhone while I drive, and I use the feature to ask for songs using Siri. But nearly 90% of the times it finds the song but it is always the karaoke version. Which is tota...
  • Eni
  • Moderator
  • 59 Views
  • 1 replies
  • 0 likes
  • 59 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Does a playlist downloaded to an apple watch sync with the spotify app?

For example, if I download a playlist to my apple watch but then later add another song to that playlist through the spotify app, will my watch auto download the new song? Or do I have to delete the whole playlist from my apple watch and re-download ...

  • Visitor
  • For example, if I download a playlist to my apple watch but then later add another song to that playlist through the spotify app, will my watch auto download the new song? Or do I have to delete the ...
  • AlejaR
  • Moderator
  • 111 Views
  • 1 replies
  • 0 likes
  • 111 Views
  • 1 replies
  • 0 likes

Superuser Contribution How do you turn off "shuffle" on "radio" playlists?

I don't often create "radio" playlists, and I don't think this was always a problem, but I've noticed when I do they don't play in order, which is a giant pain if you hear a song you liked and want to save it or just see what song it was, you have no...

  • Roadie
  • I don't often create "radio" playlists, and I don't think this was always a problem, but I've noticed when I do they don't play in order, which is a giant pain if you hear a song you liked and want t...
  • antipopmonkey
  • Music Fan
  • 321 Views
  • 7 replies
  • 0 likes
  • 321 Views
  • 7 replies
  • 0 likes

Superuser Contribution Music keeps cutting out

PlanFreeCountryUSADeviceiPhone 8Operating System(iOS 14.2 hello, my music cuts out every time I attempt to start music. I will listen to a song, maybe get through a song or 2, but then eventually a song will play and it will cut out at the 15-30 seco...

  • Visitor
  •   Plan Free Country USA Device iPhone 8 Operating System (iOS 14.2   hello,   my music cuts out every time I attempt to start music. I will listen to a song, maybe get ...
  • abres
  • Visitor
  • 13264 Views
  • 8 replies
  • 4 likes
  • 13264 Views
  • 8 replies
  • 4 likes

Solved!!Superuser Contribution Can’t find some of my music when I use the Instagram music sticker.

PlanPremiumDeviceIphone 7sOperating SystemiOS 13.5.1 My Question or IssueI have tried to use the music sticker to play one of my Spotify songs on Instagram stories. I don’t want to use the share option from Spotify, this works but it doesn’t play any...

  • Regular
  • Plan Premium Device Iphone 7s Operating System iOS 13.5.1   My Question or Issue I have tried to use the music sticker to play one of my Spotify songs on Instagram stories. I don’t want ...
  • Ramzi2
  • Visitor
  • 46227 Views
  • 11 replies
  • 3 likes
  • instagram story
  • 46227 Views
  • 11 replies
  • 3 likes

Superuser Contribution Carplay nested playlists?

So this https://community.spotify.com/t5/Ongoing-Issues/Apple-Carplay-cannot-see-playlists-more-than-one-level-deep/idi-p/1839716 (from 2017) is still a problem in 2023. Spotify randomly plays music from ten playlists I have under a subfolder when I ...

  • Visitor
  • So this https://community.spotify.com/t5/Ongoing-Issues/Apple-Carplay-cannot-see-playlists-more-than-one-level-deep/idi-p/1839716 (from 2017) is still a problem in 2023. Spotify randomly plays music ...
  • AlejaR
  • Moderator
  • 81 Views
  • 1 replies
  • 0 likes
  • 81 Views
  • 1 replies
  • 0 likes

Superuser Contribution Music not saving place iPhone app

When I am listening to Spotify on my iPhone app, when I close the app and reopen, the app does not go back to where I was playing the album/playlist. Usually, the app doesn’t have the song showing to press play where I left off but other times it goe...

  • Regular
  • When I am listening to Spotify on my iPhone app, when I close the app and reopen, the app does not go back to where I was playing the album/playlist. Usually, the app doesn’t have the song showing to...
  • Eni
  • Moderator
  • 293 Views
  • 10 replies
  • 0 likes
  • 293 Views
  • 10 replies
  • 0 likes

Spotify Connect max volume when a web page asks for MediaDevices access

I'm developing a feature for a web page where the users can record video and audio using the browser's MediaDevices API. When testing it on the same phone where my Spotify Connect client was running, playing musing on my Sonos speakers (two Sonos Mov...

  • Spotify Legend
  • I'm developing a feature for a web page where the users can record video and audio using the browser's MediaDevices API. When testing it on the same phone where my Spotify Connect client was running,...
  • 63 Views
  • 0 replies
  • 0 likes
  • 63 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Song unavailable?

PlanPremiumCountryCanadaDeviceiPhone XR, ComputerOperating SystemiOS 12.4.1, Windows 10 My Question or IssueI found a song that was marked “unavailable” and any time I try to play it, it will tell me it is unavailable and “You can still start radio b...

  • Casual Listener
  •   Plan Premium Country Canada Device iPhone XR, Computer Operating System iOS 12.4.1, Windows 10   My Question or Issue I found a song that was marked “unavailable” and any time ...
  • Not applicable
  • 56735 Views
  • 15 replies
  • 0 likes
  • Help
    Unavailable Song
  • 56735 Views
  • 15 replies
  • 0 likes

Superuser Contribution I can see a playlist likes on the ios app version and then suddenly I can't

I was checking a playlist (not mine, owned by someone else) and I can click on the likes to see who liked the playlist. Later, when I came back to that playlist, I can't click on the likes anymore. What changed?

  • Visitor
  • I was checking a playlist (not mine, owned by someone else) and I can click on the likes to see who liked the playlist. Later, when I came back to that playlist, I can't click on the likes anymore. W...
  • Joan
  • Moderator
  • 72 Views
  • 1 replies
  • 0 likes
  • 72 Views
  • 1 replies
  • 0 likes

Superuser Contribution Apple TV app pairing every time

PlanPremiumCountryUSA Device(Apple TV 4K)Operating System(tvOS 13.4) My Question or IssueApple TV Spotify app requesting activation/pairing every time I try to use the app. Performed a "clean" reinstall numerous times, restarted the device etc. Probl...

  • Visitor
  • Plan Premium Country USA   Device (Apple TV 4K) Operating System (tvOS 13.4)   My Question or Issue Apple TV Spotify app requesting activation/pairing every time I try to use the...
  • Mudderhullet
  • Visitor
  • 3625 Views
  • 19 replies
  • 9 likes
  • apple TV
    Login
    pairing
  • 3625 Views
  • 19 replies
  • 9 likes

Superuser Contribution Can’t add songs to playlists and can’t delete playlists

PlanPremiumCountryLithuaniaDeviceiPhone 13 miniOperating SystemiOS 15.5 My Question or Issue Can’t delete playlists and can’t add songs to playlists. Loging out and back does not fix the problem, the only fix I could find was turning the phone off fo...

  • Regular
  •   Plan Premium Country Lithuania Device iPhone 13 mini Operating System iOS 15.5   My Question or Issue   Can’t delete playlists and can’t add songs to playlists. Loging ou...
  • koSiukaS
  • Regular
  • 210 Views
  • 5 replies
  • 0 likes
  • 210 Views
  • 5 replies
  • 0 likes

Superuser Contribution Progress Bar Does Not Move While Looking At Lyrics On Full Screen

Plan: Premium Device: iPhone 13Operating System: iOS 15.5 My Question or IssueProgress bar of a song does not move while looking at the lyrics on full screen. It sometimes works, but rarely.

  • Newbie
  • Plan: Premium   Device: iPhone 13 Operating System: iOS 15.5   My Question or Issue Progress bar of a song does not move while looking at the lyrics on full screen. It ...
  • exjxeoaqwrmbr1io52xx
  • Visitor
  • 4049 Views
  • 52 replies
  • 11 likes
  • lyrics
    progress bar
  • 4049 Views
  • 52 replies
  • 11 likes

Green "like" button keeps showing after a liked song.

So-- I'm listening to my Radio feed, there's a song playing I actually remember I did like before. Then the song ends. A new song comes to play and I'm like "Did I-- did I like this song?? No way! Go away!"In this case the "dislike" button does not a...

  • Regular
  • So-- I'm listening to my Radio feed, there's a song playing I actually remember I did like before. Then the song ends. A new song comes to play and I'm like "Did I-- did I like this song?? No wa...
  • Nerdtality
  • Regular
  • 308 Views
  • 1 replies
  • 0 likes
  • iPad2
  • 308 Views
  • 1 replies
  • 0 likes

Superuser Contribution Album is repeating only three songs (shuffle not on)

PlanPremiumCountryUnited KingdomDeviceiPhone 11Operating SystemiOS 15.2.1 My Question or IssueI’ve been recently playing an album on repeat and I’ve noticed that after a while it starts only playing three songs from the album. I’ve tried to attach my...

  • Music Fan
  • Plan Premium Country United Kingdom Device iPhone 11 Operating System iOS 15.2.1   My Question or Issue I’ve been recently playing an album on repeat and I’ve noticed that after a whil...
  • AlejaR
  • Moderator
  • 1406 Views
  • 11 replies
  • 4 likes
  • 1406 Views
  • 11 replies
  • 4 likes

Superuser Contribution Deseo saber que cuenta pago con mi tarjeta?

Realice varias cuentas y las pagaba con mi tarjeta, cancele todas porque quiero hacer dúo con mi esposo pero me realizó un pago de una cuenta que no sé cuál sea me aparece ese nombre al pago, como sé que cuenta es?

  • Visitor
  • Realice varias cuentas y las pagaba con mi tarjeta, cancele todas porque quiero hacer dúo con mi esposo pero me realizó un pago de una cuenta que no sé cuál sea  <snip - moderator edit>&...
  • Eni
  • Moderator
  • 62 Views
  • 1 replies
  • 0 likes
  • 62 Views
  • 1 replies
  • 0 likes

My Spotify keeps connecting with other people's devices I don't know

very often (up to 10 times a day) my music cuts off and another device is connected (someone else's music and someone else's phone / desktop). and so everywhere, at home, on the street, in the store. I didn’t log into my account anywhere and the devi...

  • Visitor
  • very often (up to 10 times a day) my music cuts off and another device is connected (someone else's music and someone else's phone / desktop). and so everywhere, at home, on the street, in the store...
  • kaworu_bloodpaw
  • Roadie
  • 63 Views
  • 1 replies
  • 0 likes
  • 63 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Playing on all speakers including receiver

Spotify version8.8.4.551PlanPremiumCountryUSADeviceiPhone 12 ProOperating SystemiOS 16.1.2 My Question or IssueI want to play Spotify on ALL my connected speakers. I have two Alexa speakers, a couple of Chromecasts and a Denon Receiver - all of which...

  • Gig Goer
  • Spotify version 8.8.4.551 Plan Premium Country USA Device iPhone 12 Pro Operating System iOS 16.1.2   My Question or Issue I want to play Spotify on ALL my connected speakers. &nbsp...
  • Alex
  • Moderator
  • 178 Views
  • 3 replies
  • 0 likes
  • 178 Views
  • 3 replies
  • 0 likes