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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 37165 Views
  • 15 replies
  • 36 likes
  • 37165 Views
  • 15 replies
  • 36 likes

Why do I keep seeing U2's new release on my homepage?

I do not like U2.So why is their new release always displayed on my homepage/feed, every day for the last few days? No other new release is being featured there - only U2's!This is terrible. Why on earth is Spotfiy pushing something on my own feed th...

  • Roadie
  • I do not like U2. So why is their new release always displayed on my homepage/feed, every day for the last few days? No other new release is being featured there - only U2's! This is terrible. Wh...
  • patrick521
  • Newbie
  • 194 Views
  • 1 replies
  • 0 likes
  • 194 Views
  • 1 replies
  • 0 likes

Superuser Contribution Shazam not adding ANY previously Shazamed tracks, only new ones

PlanPremiumCountryUnited StatesDeviceiPhone 11Operating SystemiOS 14.3 My Question or IssueShazam is synching new Shazams to my playlist on Spotify, but not my previously existing ones.I have already disconnected and reconnected my Spotify and Shazam...

  • Newbie
  • Plan Premium Country United States Device iPhone 11 Operating System iOS 14.3   My Question or Issue Shazam is synching new Shazams to my playlist on Spotify, but not my previously exi...
  • Philllllllou
  • Visitor
  • 21623 Views
  • 46 replies
  • 36 likes
  • 21623 Views
  • 46 replies
  • 36 likes

Superuser Contribution Can't like songs

I am having an issue where I can’t like songs. I have an iPhone 15 and honestly didn’t realize I can’t like songs until my friends told me about it. I am on a student plan I’m not sure if that makes a difference? But please let me know. I alrdy tried...

  • Visitor
  • I am having an issue where I can’t like songs. I have an iPhone 15 and honestly didn’t realize I can’t like songs until my friends told me about it. I am on a student plan I’m not sure if that makes ...
  • Vasil
  • Moderator
  • 120 Views
  • 1 replies
  • 0 likes
  • 120 Views
  • 1 replies
  • 0 likes

Superuser Contribution Still can’t loop anything on Spotify.

PlanFreeCountryAustralia DeviceiPhone 13Operating Systemios 15.5Spotify is always updated to recent update. My Question or IssueI still can’t loop songs / playlists on my phone. I’ve tried literally e v e r y t h i n g I’ve looked for the three dots ...

  • Casual Listener
  • Plan Free Country Australia  Device iPhone 13 Operating System ios 15.5 Spotify is always updated to recent update.   My Question or Issue I still can’t loop songs / playlists o...
  • yutikax
  • Casual Listener
  • 1181 Views
  • 4 replies
  • 0 likes
  • can’t loop
    loop playlist
    Loop song
  • 1181 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Can no longer add local files to playlists

PlanPremiumCountryUnited StatesDevice(iPhone 13)Operating System(iOS 16.3.1) My Question or IssueI’ve been having this issue since the recent update replacing the hearts with the plus. When clicking the three dots next to a song from my local files, ...

  • Newbie
  • Plan Premium Country United States Device (iPhone 13) Operating System (iOS 16.3.1)   My Question or Issue I’ve been having this issue since the recent update replacing the hearts with...
  • Gaw00
  • Casual Listener
  • 30378 Views
  • 51 replies
  • 7 likes
  • 30378 Views
  • 51 replies
  • 7 likes

Superuser Contribution Re: Music plays by itself after bluetooth disconnected

Hi all, I just had the same issue. I am on an iPhone 11 running 16.4.1. Spotify version 8.8.27.448. Spotify was “closed” and not open as a page in the background. I had a FaceTime audio call using my AirPods and when the call ended and I put the AirP...

  • Visitor
  • Hi all,   I just had the same issue. I am on an iPhone 11 running 16.4.1. Spotify version 8.8.27.448.   Spotify was “closed” and not open as a page in the background. I had a FaceT...
  • MartinT
  • Moderator
  • 1301 Views
  • 1 replies
  • 0 likes
  • 1301 Views
  • 1 replies
  • 0 likes

Superuser Contribution How do I save my songs to files? (I am using IPad)

How do I find the tools button?I tried searching on the internet, but all it said was to go to tools!But where is the TOOLS?!I mean, it does tell me where it is supposed to be, but I can’t find it! I searched everywhere on Spotify!

  • Visitor
  • How do I find the tools button? I tried searching on the internet, but all it said was to go to tools! But where is the TOOLS?! I mean, it does tell me where it is supposed to be, but I can’t find...
  • Kiril
  • Moderator
  • 157 Views
  • 1 replies
  • 0 likes
  • 157 Views
  • 1 replies
  • 0 likes

Superuser Contribution BMW Bluetooth metadata not updating after first song

PlanPremiumCountryUSDeviceiPhone 11Operating SystemiOS 14.6Spotify version 8.6.40.1248My Question or IssueSpotify song metadata does not update on BMW when playing over Bluetooth. Usually, the first song information (image, title, duration, and queue...

  • Newbie
  • Plan Premium Country US Device iPhone 11 Operating System iOS 14.6 Spotify version 8.6.40.1248 My Question or Issue Spotify song metadata does not update on BMW when playing over Bluetooth....
  • jermuuu
  • Newbie
  • 4258 Views
  • 15 replies
  • 1 likes
  • 4258 Views
  • 15 replies
  • 1 likes

Superuser Contribution Bug with iOS Sonoma

PlanPremiumCountryFranceDeviceIMacOperating SystemiOS sonoma 14.4.1 My Question or IssueHi, I'd upgraded my iOS with Sonoma 14.4.1. When spotify app runs when I work, it generate new bugs and finaly reboot my mac. It has done several times. It only h...

  • Casual Listener
  • Plan Premium Country France Device IMac Operating System iOS sonoma 14.4.1   My Question or Issue Hi, I'd upgraded my iOS with Sonoma 14.4.1. When spotify app runs when I work, it gene...
  • 2The_metal
  • Casual Listener
  • 176 Views
  • 2 replies
  • 0 likes
  • 176 Views
  • 2 replies
  • 0 likes

Music pausing instantly on iPhone?

Randomly, on my phone, music will just pause, and even if I click play, it'll instantly pause itself again. I have Spotify on both my phone and my laptop, and the transition normally works perfectly but it seems like it's a bug somewhere in that inte...

  • Newbie
  • Randomly, on my phone, music will just pause, and even if I click play, it'll instantly pause itself again. I have Spotify on both my phone and my laptop, and the transition normally works perfectly ...
  • diana658
  • Newbie
  • 228 Views
  • 1 replies
  • 0 likes
  • 228 Views
  • 1 replies
  • 0 likes

Superuser Contribution Eat this Playlist

I have an I Phone 13 and iOS 17.4 but I cannot use the "eat this playlist" function. Spotify is also updated.

  • Visitor
  • I have an I Phone 13 and iOS 17.4 but I cannot use the "eat this playlist" function. Spotify is also updated.
  • davidebernardi
  • Newbie
  • 2028 Views
  • 4 replies
  • 0 likes
  • 2028 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution (iPhone) Added songs not showing up in playlists

I had to delete some songs from my playlist a while ago, and now that I’m trying to re-add them, they don’t show up, but it says they’re already in the playlist. I’ve tried updating, logging out and back in, as well as deleting and reinstalling the a...

  • Casual Listener
  • I had to delete some songs from my playlist a while ago, and now that I’m trying to re-add them, they don’t show up, but it says they’re already in the playlist. I’ve tried updating, logging out and ...
  • sand_eater
  • Casual Listener
  • 367 Views
  • 6 replies
  • 0 likes
  • 367 Views
  • 6 replies
  • 0 likes

Superuser Contribution Courses button always glowing on Home screen

PlanPremiumCountryUKDeviceiPhone 13 MiniOperating SystemiOS 17.4.1 My Question or IssueThe courses tab on the home screen has been glowing ever since the feature was made available for iOS. I would have thought it'd be gone by now seeing as it was ro...

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  • Regular
  • Plan Premium Country UK Device iPhone 13 Mini Operating System iOS 17.4.1   My Question or Issue The courses tab on the home screen has been glowing ever since the feature was made ava...
  • Susan_GP
  • Moderator
  • 186 Views
  • 1 replies
  • 0 likes
  • 186 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify app glitching and skipping songs on its own

PlanPremiumCountryUS Deviceiphone 13 My Question or Issue My spotify app, since probably a few years ago, will randomly skip songs on its own, while I’m listening. Or it pauses by itself, for no reason. Does anyone else have this problem or know how ...

  • Casual Listener
  • Plan Premium Country US   Device iphone 13   My Question or Issue   My spotify app, since probably a few years ago, will randomly skip songs on its own, while I’m listening. ...
  • MartinT
  • Moderator
  • 233 Views
  • 3 replies
  • 0 likes
  • 233 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Two cancelled podcasts stay in my library and I have no way to remove them

Two podcasts, those being The Cool Videos Podcast and TheRussianBadger but on Spotify, were deleted. However, they stay as the standard grey microphone backround and I cannot interact with them in any way. When I click on them, it says "Something wen...

  • Regular
  • Two podcasts, those being The Cool Videos Podcast and TheRussianBadger but on Spotify, were deleted. However, they stay as the standard grey microphone backround and I cannot interact with them in an...
  • AlejaR
  • Moderator
  • 777 Views
  • 13 replies
  • 0 likes
  • 777 Views
  • 13 replies
  • 0 likes

Superuser Contribution Pagamento Premium Efetuado e não atualizou

PlanFree/PremiumCountryBrasilDeviceIPhone 14Operating SystemiOS 17.4.1 My Question or IssuePaguei o premium e não atualizou, não recebi o boleto porém foi cobrado no cartão que apenas essa conta possui pois criei o cartão virtual para esta compra.

  • Newbie
  • Plan Free/Premium Country Brasil Device IPhone 14 Operating System iOS 17.4.1   My Question or Issue Paguei o premium e não atualizou, não recebi o boleto porém foi cobrado no cartão q...
  • Vasil
  • Moderator
  • 117 Views
  • 1 replies
  • 0 likes
  • 117 Views
  • 1 replies
  • 0 likes

Superuser Contribution Music stops and is unable to play after taking a picture?

PlanPremiumCountryUnited KingdomDeviceiPhone 13Operating SystemiOS 17.4.1My Question or Issuehello‍i've found multiple times on the 8.9.34 and earlier versions of spotify that i will be playing some music, then I'll take a picture on the iphone cam...

  • Casual Listener
  • Plan Premium Country United Kingdom Device iPhone 13 Operating System iOS 17.4.1 My Question or Issue hello💆🏼‍♂️ i've found multiple times on the 8.9.34 and earlier versions of spotify th...
  • Yordan
  • Moderator
  • 221 Views
  • 1 replies
  • 0 likes
  • 221 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Stops Working While Using CarPlay

 PlanPremiumCountryUnited StatesDeviceiPhone 13 ProOperating SystemiOS 16.5 My Question or IssueSpotify constantly stops working while I am connected to CarPlay. The main way to trigger it is by skipping songs. Spotify will randomly stop working wher...

IMG_9663.png
  • Music Fan
  •   Plan Premium Country United States Device iPhone 13 Pro Operating System iOS 16.5   My Question or Issue Spotify constantly stops working while I am connected to CarPlay. The main w...
  • VincentHammersley159
  • Casual Listener
  • 14712 Views
  • 20 replies
  • 1 likes
  • 14712 Views
  • 20 replies
  • 1 likes

Superuser Contribution I want the desktop version on my iPad!

PlanPremium CountryCanada DeviceiPad pro (2020)Operating SystemiOS 14 My Question or IssueThere should be an option to have the desktop version of Spotify on my iPad. I use my iPad Pro completely like a laptop and the app is just no where as good as ...

  • Casual Listener
  •   Plan Premium   Country Canada   Device iPad pro (2020) Operating System iOS 14   My Question or Issue There should be an option to have the desktop version of Spoti...
  • Yordan
  • Moderator
  • 3046 Views
  • 3 replies
  • 9 likes
  • 3046 Views
  • 3 replies
  • 9 likes

Superuser Contribution Canvas videos are not playing while being activated in the latest app

Hello. iPhone 12 Pro.Latest iOS version available - 16.5App version - 8.8.43.436Canvas option is available and enabled in PlaybackData saver options are offSpotify Premium subscriptionI used to have Canvas before, that's why I'm very concerned that I...

  • Newbie
  • Hello. iPhone 12 Pro. Latest iOS version available - 16.5 App version - 8.8.43.436 Canvas option is available and enabled in Playback Data saver options are off Spotify Premium subscription I...
  • BSakuga
  • Visitor
  • 696 Views
  • 7 replies
  • 0 likes
  • 696 Views
  • 7 replies
  • 0 likes