Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 58400 Views
  • 16 replies
  • 36 likes
  • 58400 Views
  • 16 replies
  • 36 likes

Solved!! AI playlist maker

PlanPremium FamilyCountryUSADeviceiPhone 13Operating System IOS 18 My Question or IssueHow come I don’t have the AI playlist making feature on my app?

  • Newbie
  • Plan Premium Family Country USA Device iPhone 13 Operating System  IOS 18   My Question or Issue How come I don’t have the AI playlist making feature on my app?
  • Maxim
  • Spotify Star
  • 452 Views
  • 1 replies
  • 0 likes
  • 452 Views
  • 1 replies
  • 0 likes

Superuser Contribution Notification Center for Follower and Playlist Likes update

PlanPremiumCountryTurkey DeviceIphone 7 Plus, Samsung Desktop PC Questions about the new notifications update. I just saw a post in a social media platform (and a spotify community post earlier this morning) about the new ios 8.8.30 that now there's ...

  • Regular
  • Plan Premium Country Turkey   Device Iphone 7 Plus, Samsung Desktop PC   Questions about the new notifications update.   I just saw a post in a social media platform (and a s...
  • collegestudent
  • Visitor
  • 3412 Views
  • 3 replies
  • 0 likes
  • 8.8.30
    Follower Notifications
    Help
    iOS
    New Update
    Notifications Bar
    Notifications Center
  • 3412 Views
  • 3 replies
  • 0 likes

Superuser Contribution Device keeps disappearing from the list of available devices

PlanPremiumDeviceiPhone 13Operating SystemiOS 16 This must be a known issue as it's been happening for years - devices keep disappearing from the list of available devices on the same wifi and the only way to fix it is to restart Spotify on the devic...

  • Regular
  • Plan Premium Device iPhone 13 Operating System iOS 16   This must be a known issue as it's been happening for years - devices keep disappearing from the list of available devices on the s...
  • tsiarardak
  • Newbie
  • 1486 Views
  • 8 replies
  • 2 likes
  • 1486 Views
  • 8 replies
  • 2 likes

Superuser Contribution Can’t log in

Every time I try log in with the app it replies with something went wrong. I’ve tried reinstalling the app changing the password restarting my phone with no success. I can log in through browser but not in app.

  • Newbie
  • Every time I try log in with the app it replies with something went wrong. I’ve tried reinstalling the app changing the password restarting my phone with no success. I can log in through browser but ...
  • gurlikalu
  • Newbie
  • 1958 Views
  • 10 replies
  • 2 likes
  • App & Features
  • 1958 Views
  • 10 replies
  • 2 likes

Superuser Contribution Cambio de Android a Iphone

Hola ¿como estan?Tengo un celular Android pero la otra semana voy a cambiarlo a IPhone ¿El plan de datos es el mismo en el otro celular o que tengo que hacer?

  • Casual Listener
  • Hola ¿como estan? Tengo un celular Android pero la otra semana voy a cambiarlo a IPhone ¿El plan de datos es el mismo en el otro celular o que tengo que hacer?
  • Vasil
  • Moderator
  • 4088 Views
  • 4 replies
  • 0 likes
  • 4088 Views
  • 4 replies
  • 0 likes

I paid for premium but don’t have access to anything premium,

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Bittencourt
  • Spotify Star
  • 174 Views
  • 1 replies
  • 0 likes
  • 174 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify for Apple Watch not recognizing Bluetooth headphones anymore

PremiumNetherlands iPhone 12 Pro and Apple Watch SE (2023)iOS 16.5.1 for iPhone and WatchOS 9.5.2 Hi, none of the Bluetooth devices (which work, as I checked using Apple Music on the same Apple Watch) are recognized by Spotify on Apple Watch, while t...

  • Casual Listener
  • Premium Netherlands   iPhone 12 Pro and Apple Watch SE (2023) iOS 16.5.1 for iPhone and WatchOS 9.5.2     Hi, none of the Bluetooth devices (which work, as I checked using Apple...
  • Speedo1977
  • Visitor
  • 2330 Views
  • 9 replies
  • 0 likes
  • Apple Watch
    bluetooth
    headphones
    not working
  • 2330 Views
  • 9 replies
  • 0 likes

Superuser Contribution Shazam not adding ANY previously Shazamed tracks, only new ones

PlanPremiumCountryUnited StatesDeviceiPhone 11Operating SystemiOS 14.3 My Question or IssueShazam is synching new Shazams to my playlist on Spotify, but not my previously existing ones.I have already disconnected and reconnected my Spotify and Shazam...

  • Newbie
  • Plan Premium Country United States Device iPhone 11 Operating System iOS 14.3   My Question or Issue Shazam is synching new Shazams to my playlist on Spotify, but not my previously exi...
  • CharlesPT
  • Casual Listener
  • 24442 Views
  • 50 replies
  • 39 likes
  • 24442 Views
  • 50 replies
  • 39 likes

Volume goes raises significantly for a split second randomly.

This is a bug that I've experienced in iOS 6 and 7, mostly on an iPhone 4. While listening to a song (a downloaded song because I'm offline), sometimes the volume will get SUPER loud for a split second, then return to normal. It's incredibly jarring ...

  • Regular
  • This is a bug that I've experienced in iOS 6 and 7, mostly on an iPhone 4.   While listening to a song (a downloaded song because I'm offline), sometimes the volume will get SUPER loud for a...
  • Idk1232
  • Visitor
  • 959 Views
  • 6 replies
  • 0 likes
  • 959 Views
  • 6 replies
  • 0 likes

Superuser Contribution Data Saver Won't Turn Off

PlanPremiumCountryPhilippinesDeviceiPhone 7+Operating SystemiOS 13.3.1My IssueI am currently connected to the WiFi and I have been trying different ways to turn the Data Saver Off because I can't change the streaming quality and/or turn on the canvas...

  • Visitor
  • Plan Premium Country Philippines Device iPhone 7+ Operating System iOS 13.3.1 My Issue I am currently connected to the WiFi and I have been trying different ways to turn the Data Saver Off...
  • AttaGrl
  • Newbie
  • 44882 Views
  • 18 replies
  • 2 likes
  • 44882 Views
  • 18 replies
  • 2 likes

Superuser Contribution iOS App no longer connecting to Xbox

PlanPremiumCountryUSADeviceiPhone15Operating SystemiOS 17.6.1 My Question or IssueAll of the sudden the Spotify app will no longer connect to Xbox Series X. It says connecting but never finishes the connection and eventually times out. This was previ...

  • Newbie
  •   Plan Premium Country USA Device iPhone15 Operating System iOS 17.6.1   My Question or Issue All of the sudden the Spotify app will no longer connect to Xbox Series X. It says c...
  • Vasil
  • Moderator
  • 684 Views
  • 1 replies
  • 0 likes
  • 684 Views
  • 1 replies
  • 0 likes

Solved!! Music Skipping 10 Seconds Repeatedly

PlanPremiumCountryUnited StatesDeviceiPhone 6SOperating SystemiOS 12.3.1 My Question or IssueWhen playing music on Spotify, songs will -- at random -- skip in 10 second intervals (0:00 -> 0:10 -> 0:20 -> etc). The skips continue to happen even when t...

  • Visitor
  • Plan Premium Country United States Device iPhone 6S Operating System iOS 12.3.1   My Question or Issue When playing music on Spotify, songs will -- at random -- skip in 10 second inter...
  • Me02
  • Visitor
  • 60335 Views
  • 4 replies
  • 1 likes
  • 60335 Views
  • 4 replies
  • 1 likes

Superuser Contribution Disable volume syncing between devices

DeviceiPhone Operating SystemiOS 16 My Question or IssueIs it possible to disable volume syncing between devices? The iOS Spotify app hijacks the volume control and set the volume to 100% when I am listening on desktop and I open the app on my phone....

  • Casual Listener
  • Device iPhone   Operating System iOS 16   My Question or Issue Is it possible to disable volume syncing between devices?   The iOS Spotify app hijacks the volume control and s...
  • unsc2438
  • Newbie
  • 2623 Views
  • 6 replies
  • 7 likes
  • 2623 Views
  • 6 replies
  • 7 likes

Superuser Contribution Playlist description not showing

Plan PremiumCountryUSADeviceiPhone 8Operating SystemIOS 13.4.1 My Question or IssueOn the mobile app I am unable to view the full description of a playlist. I can see the first two lines and then it cuts off. I have tried clicking it to see if it wou...

  • Casual Listener
  • Plan  Premium Country USA Device iPhone 8 Operating System IOS 13.4.1   My Question or Issue On the mobile app I am unable to view the full description of a playlist. I can see th...
  • 8a_bui9h4-7k6
  • Newbie
  • 47989 Views
  • 41 replies
  • 36 likes
  • 47989 Views
  • 41 replies
  • 36 likes

Superuser Contribution Spotify is automatically adjusting my audio

When I go into a playlist Spotify keeps adjusting my audio to a set audio. I have the volume normalization setting turned off. When I had audio adjustment on it would set it to a very loud volume. With audio adjustment off it set it to a very low vol...

  • Casual Listener
  • When I go into a playlist Spotify keeps adjusting my audio to a set audio. I have the volume normalization setting turned off. When I had audio adjustment on it would set it to a very loud volume. Wi...
  • AlejaR
  • Moderator
  • 4977 Views
  • 9 replies
  • 3 likes
  • 4977 Views
  • 9 replies
  • 3 likes

Superuser Contribution Unable to switch devices while using a speaker

PlanPremiumCountryUnited StatesDeviceiPhone SE gen 3, used with 2 Amazon echo dotsOperating SystemiOS 16My Question or IssueWhen I have music playing from an Echo Dot (Alexa device), the devices page cuts off the section where I can pick to switch to...

  • Newbie
  • Plan Premium Country United States Device iPhone SE gen 3, used with 2 Amazon echo dots Operating System iOS 16 My Question or Issue When I have music playing from an Echo Dot (Alexa device)...
  • Ivelina
  • Moderator
  • 250 Views
  • 1 replies
  • 0 likes
  • 250 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify AirPods and Apple Watch fitness apps

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi, when I am running I carry my phone and listen to Spotify through my AirPods. I also wear ...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hi, whe...
  • Adam19892000
  • Newbie
  • 906 Views
  • 2 replies
  • 1 likes
  • 906 Views
  • 2 replies
  • 1 likes

Superuser Contribution How to re-arrange songs in a playlist (not premium)

PlanFreeCountryCanadaDeviceiPhone 8Operating SystemIOS 13 My Question or IssueI can’t figure out how to re-arrange songs inside my playlist.

  • Visitor
  • Plan Free Country Canada Device iPhone 8 Operating System IOS 13   My Question or Issue I can’t figure out how to re-arrange songs inside my playlist. 
  • Ivelina
  • Moderator
  • 7101 Views
  • 12 replies
  • 0 likes
  • 7101 Views
  • 12 replies
  • 0 likes

Superuser Contribution Audio dip at end of song

PlanPremiumCountryUnited StatesDeviceiPhone 14Operating SystemiOS 16.4.1 My Question or IssueWhen playing from a playlist, the audio dips out in the last second of the song. It cuts off then fades in very quickly. Sounds almost like a sidechain if th...

  • Regular
  • Plan Premium Country United States Device iPhone 14 Operating System iOS 16.4.1   My Question or Issue When playing from a playlist, the audio dips out in the last second of the song. ...
  • yashisaur
  • Casual Listener
  • 11458 Views
  • 54 replies
  • 17 likes
  • 11458 Views
  • 54 replies
  • 17 likes

Superuser Contribution Spotify shutting down immediately after launch on iPod Touch

PlanFree/PremiumCountryUSA DeviceiPod Touch 7th GenerationOperating System(iOS 15.8.3) My Question or IssuePlease don't judge, but I keep an iPod Touch because I am an artist and I have too many photos, videos, and music, plus audiobooks and podcasts...

  • Visitor
  • Plan Free/Premium Country USA   Device iPod Touch 7th Generation Operating System (iOS 15.8.3)   My Question or Issue Please don't judge, but I keep an iPod Touch because I am an...
  • 2myspot
  • Regular
  • 1253 Views
  • 9 replies
  • 1 likes
  • 1253 Views
  • 9 replies
  • 1 likes