Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • Rastereyes
  • Casual Listener
  • 80573 Views
  • 19 replies
  • 37 likes
  • 80573 Views
  • 19 replies
  • 37 likes

Solved!!Superuser Contribution Local Files not in settings

PlanPremiumDeviceIPhone 13Operating SystemiOS 18.1.1 My Question or IssueLocal Files just straight up doesn’t exist in my settings. This is what my settings looks like. Am I doing something wrong? What do I have to do to get it to show up?

  • Newbie
  • Plan Premium Device IPhone 13 Operating System iOS 18.1.1   My Question or Issue Local Files just straight up doesn’t exist in my settings. This is what my settings looks like. Am I doin...
  • MattSuda
  • Spotify Star
  • 1056 Views
  • 3 replies
  • 0 likes
  • 1056 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Rearrange tracks inside playlist ON PHONE

Hi! Anyone know if there is a way to rearrange the songs in a plylist on the phone, like on a computer? For example in my Shazam playlist (that fills automatically) the newest song is in the bottom of the looong list, and it is a pain in the b*tt to ...

  • Casual Listener
  • Hi! Anyone know if there is a way to rearrange the songs in a plylist on the phone, like on a computer? For example in my Shazam playlist (that fills automatically) the newest song is in the bottom o...
  • lnort
  • Visitor
  • 16456 Views
  • 8 replies
  • 0 likes
  • 16456 Views
  • 8 replies
  • 0 likes

Superuser Contribution App no longer states if it’s an album/EP/single

PlanPremiumCountryUnited Kingdom DeviceiPhone XOperating SystemiOS 16.7.10 My Question or IssueAs the title says, without actually clicking on it there is no longer any indication of what it is. Is it a single? Album? Who knows.  

  • Music Fan
  • Plan Premium Country United Kingdom  Device iPhone X Operating System iOS 16.7.10   My Question or Issue As the title says, without actually clicking on it there is no longer ...
  • SpecialPatrolGroup
  • Music Fan
  • 513 Views
  • 5 replies
  • 0 likes
  • 513 Views
  • 5 replies
  • 0 likes

Superuser Contribution Spotify adds songs to playlist

PlanFreeCountryUnited StatesDeviceiPhone 14 PlusOperating SystemIOS 18 My Question or Issue I have around 50 songs in my playlist yet Spotify still plays “suggested songs” and it’s honestly worth switching music platforms for.

  • Newbie
  • Plan Free Country United States Device iPhone 14 Plus Operating System IOS 18   My Question or Issue   I have around 50 songs in my playlist yet Spotify still plays “suggested so...
  • grimdarkroxy
  • Visitor
  • 325 Views
  • 2 replies
  • 0 likes
  • 325 Views
  • 2 replies
  • 0 likes

Superuser Contribution birthday playlist

Plan/PremiumCountryaustralia Deviceiphone 11Operating SystemiOS 17.6.1 My Question or Issuehello i got the popup for the birthday playlist curated by spotify but i couldn’t save it or watch the animation card things and was wondering how i could go b...

  • Newbie
  •   Plan /Premium Country australia  Device iphone 11 Operating System iOS 17.6.1   My Question or Issue hello 🙂    i got the popup for the birthday playlist cura...
  • StevieB45
  • Visitor
  • 577 Views
  • 2 replies
  • 1 likes
  • 577 Views
  • 2 replies
  • 1 likes

Superuser Contribution Spotify removes the tracks in the queue when I pause and exit the app on iPhone 8

Spotify Type: PremiumCountry: UKDevice: iPhone 8Operating System: iOS 10My Question or Issue:When I play a selection of songs (on shuffle or not) on the Spotify app on my iPhone 8, then when I pause and exit the app the song that I paused it on is st...

IMG_1316.PNG IMG_1317.PNG
  • Casual Listener
  • Spotify Type: Premium Country: UK Device: iPhone 8 Operating System: iOS 10 My Question or Issue: When I play a selection of songs (on shuffle or not) on the Spotify app on my iPhone 8, then w...
  • Ivelina
  • Moderator
  • 4519 Views
  • 18 replies
  • 1 likes
  • iphone8
    Premium
    queue
    spotifyapp
  • 4519 Views
  • 18 replies
  • 1 likes

Superuser Contribution Swiping Left and Right for Different Genres is Gone

  Just wanted to share something I've noticed recently.It seems like the feature where we could swipe left and right to browse through genres is no longer available in the latest Spotify app update. It was a really useful way to discover different mo...

IMG_9602.jpg IMG_9603.jpg
  • Casual Listener
  •    Just wanted to share something I've noticed recently. It seems like the feature where we could swipe left and right to browse through genres is no longer available in the latest Spotify app upda...
  • Ivelina
  • Moderator
  • 711 Views
  • 4 replies
  • 0 likes
  • Discover
    genres
    Hashtags
    left
    right
  • 711 Views
  • 4 replies
  • 0 likes

Superuser Contribution Wireless CarPlay plays on phone rather than car

PlanPremiumCountryUKDevice(iPhone 12Operating System(iOS 17 My Question or IssueI have recently bought a wireless carplay dongle for my Mercedes car. At first my phone would connect straight away and play spotify. Now when I get in my car and try to ...

  • Visitor
  • Plan Premium Country UK Device (iPhone 12 Operating System (iOS 17   My Question or Issue I have recently bought a wireless carplay dongle for my Mercedes car. At first my phone would ...
  • Elena
  • Moderator
  • 611 Views
  • 1 replies
  • 0 likes
  • 611 Views
  • 1 replies
  • 0 likes

Superuser Contribution Music stops or song skips when in pocket

PlanPremiumCountryHungaryDeviceIphone 13 miniOperating SystemiOS 15.4 So I used an android phone before and it was never an issue, I thought it is a touchscreen issue with the iphone but then again I disabled raise to wake and touch to wake, and it a...

  • Casual Listener
  •   Plan Premium Country Hungary Device Iphone 13 mini Operating System iOS 15.4   So I used an android phone before and it was never an issue, I thought it is a touchscreen issue w...
  • svanderham
  • Newbie
  • 12795 Views
  • 22 replies
  • 1 likes
  • 12795 Views
  • 22 replies
  • 1 likes

Solved!!Superuser Contribution Spotify Jam/Group Session not showing up for me.

I am using iOS 17 with version 8.6.42 of Spotify.Spotify Jam/Group session doesn't appear.I am using a free account, which I thought supported spotify Jam.

  • Regular
  • I am using iOS 17 with version 8.6.42 of Spotify. Spotify Jam/Group session doesn't appear. I am using a free account, which I thought supported spotify Jam.  
  • Not applicable
  • 16771 Views
  • 8 replies
  • 0 likes
  • 16771 Views
  • 8 replies
  • 0 likes

Family Plan keeps switching devices still

PlanPremium FamilyCountryUSDeviceIphone 13 Pro & Google Home My Question or IssueBeen a long time Spotify User with a premium family plan. I have a google home device my daughter uses in her bedroom and every time she tells it to play music it will c...

  • Newbie
  • Plan Premium Family Country US Device Iphone 13 Pro & Google Home   My Question or Issue Been a long time Spotify User with a premium family plan. I have a google home device my daug...
  • MN22
  • Regular
  • 5456 Views
  • 2 replies
  • 2 likes
  • 5456 Views
  • 2 replies
  • 2 likes

Superuser Contribution Volume Slider Gone on App Version 9

Since updating to the version 9.0 application on my iPhone 12, the volume slider has disappeared and is nowhere to be found. The only way I can change the volume is with the left-side buttons on the iPhone. Usually, if I click the device icon, a scre...

  • Music Fan
  • Since updating to the version 9.0 application on my iPhone 12, the volume slider has disappeared and is nowhere to be found. The only way I can change the volume is with the left-side buttons on the ...
  • Novy
  • Moderator
  • 1431 Views
  • 6 replies
  • 2 likes
  • 1431 Views
  • 6 replies
  • 2 likes

Superuser Contribution Not loading music in iOS app, Android app, or web player

As of this morning, I was playing music on Spotify in iOS 18 and it abruptly stopped. I can see the playlists (there is a delay to load the songs in the playlist) but the moment I select a song it doesn’t load or play anything. I then switched to the...

  • Casual Listener
  • As of this morning, I was playing music on Spotify in iOS 18 and it abruptly stopped. I can see the playlists (there is a delay to load the songs in the playlist) but the moment I select a song it do...
  • Maria
  • Moderator
  • 374 Views
  • 1 replies
  • 0 likes
  • 374 Views
  • 1 replies
  • 0 likes

Superuser Contribution Local Files folder not showing

I have turned on show audio files from this device in settings but the local files folder does not appear. Any idea on what the problem is?PlanPremiumCountryUnited StatesDeviceiPhone 14 PlusOperating SystemiOS 16

  • Casual Listener
  • I have turned on show audio files from this device in settings but the local files folder does not appear. Any idea on what the problem is? Plan Premium Country United States Device iPhone 14 P...
  • ThematicPDX
  • Casual Listener
  • 5428 Views
  • 13 replies
  • 1 likes
  • 5428 Views
  • 13 replies
  • 1 likes

Solved!!Superuser Contribution [iOS] Lock Screen Control Play/Pause not updating when paused or played.

Plan - PremiumCountryUSADeviceiPhone XsOperating SystemIOS 12My Question or IssueAt times, my play/pause control from lock screen will not be updated to what is actually happening. Music is playing and shows the play button which i have to click and ...

  • Regular
  • Plan -  Premium Country USA Device iPhone Xs Operating System IOS 12 My Question or Issue At times, my play/pause control from lock screen will not be updated to what is actually happen...
  • MyUserNameP
  • Newbie
  • 13213 Views
  • 19 replies
  • 9 likes
  • 13213 Views
  • 19 replies
  • 9 likes

Spotify IOS crashing on using certain features

PlanPremiumCountryUK DeviceiPhone 7Operating System(iOS 15.8.3) My Question or IssueMy Spotify has recently begun crashing on the Now Playing view when I try to use certain features; full screen the lyrics, use the plus to add to new playlist or open...

  • Casual Listener
  • Plan Premium Country UK   Device iPhone 7 Operating System (iOS 15.8.3)   My Question or Issue My Spotify has recently begun crashing on the Now Playing view when I try to use ce...
  • MateusM
  • Spotify Star
  • 482 Views
  • 3 replies
  • 0 likes
  • 482 Views
  • 3 replies
  • 0 likes

Music pausing instantly on iPhone?

Randomly, on my phone, music will just pause, and even if I click play, it'll instantly pause itself again. I have Spotify on both my phone and my laptop, and the transition normally works perfectly but it seems like it's a bug somewhere in that inte...

  • Newbie
  • Randomly, on my phone, music will just pause, and even if I click play, it'll instantly pause itself again. I have Spotify on both my phone and my laptop, and the transition normally works perfectly ...
  • Not applicable
  • 6681 Views
  • 2 replies
  • 0 likes
  • 6681 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can't connect with mobile data

PlanPremium - familyCountryAustria (Provider drei)DeviceiPhone XOperating SystemiOS 13.1.3 My Question or IssueHello, I'm facing troubles with spotify for a week now. When I'm on a WiFi everything works fine, but the moment I'm using my mobile data, ...

  • Casual Listener
  • Plan Premium - family Country Austria (Provider drei) Device iPhone X Operating System iOS 13.1.3   My Question or Issue Hello, I'm facing troubles with spotify for a week now. When I'...
  • Carroll7
  • Newbie
  • 37342 Views
  • 24 replies
  • 8 likes
  • 37342 Views
  • 24 replies
  • 8 likes

Superuser Contribution Not playing specific song

Hello. I’m new to Spotify. About a month ago I ordered a keychain with code on it for a specific song for Valentine’s Day. It was working, scanned and song started playing automatically. Now I can’t get the song to play when scanned, even from a scre...

  • Newbie
  • Hello. I’m new to Spotify. About a month ago I ordered a keychain with code on it for a specific song for Valentine’s Day. It was working, scanned and song started playing automatically. Now I can’t ...
  • jrg_inc
  • Visitor
  • 2114 Views
  • 4 replies
  • 0 likes
  • 2114 Views
  • 4 replies
  • 0 likes