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iOS (iPhone, iPad)

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 49744 Views
  • 15 replies
  • 36 likes
  • 49744 Views
  • 15 replies
  • 36 likes

Superuser Contribution Spotify app on IOS won't allow me to login with my password?

I log in an out frequently between work and personal accounts and on the login screen on the app, tapping on 'Log in' brings me to log in without password, prompting me to change my password rather than just log in.

  • Casual Listener
  • I log in an out frequently between work and personal accounts and on the login screen on the app, tapping on 'Log in' brings me to log in without password, prompting me to change my password rather t...
  • OscarDC
  • Moderator
  • 373 Views
  • 5 replies
  • 0 likes
  • 373 Views
  • 5 replies
  • 0 likes

Superuser Contribution Spotify shuffles even when shuffle is off

I have an iphone X, ios 12.01. I have a premium account, and whenever I want to listen to all songs by an artist, instead of them playing in order like I want them to they are shuffled or randomized. This isn't an issue if I play specific albums, but...

  • Newbie
  •   I have an iphone X, ios 12.01. I have a premium account, and whenever I want to listen to all songs by an artist, instead of them playing in order like I want them to they are shuffled or ran...
  • ronaldroe
  • Casual Listener
  • 7767 Views
  • 11 replies
  • 1 likes
  • 7767 Views
  • 11 replies
  • 1 likes

Spotify Queue is broken

PlanPremium CountryScotland DeviceiPhone 13Operating SystemiOS 17.5.1 My Question or IssueAs stated in the title, the whole song queuing system seems to be broken. I have tried to attach screen recordings to show it but the community posts don’t seem...

  • Newbie
  •   Plan Premium   Country Scotland   Device iPhone 13 Operating System iOS 17.5.1   My Question or Issue As stated in the title, the whole song queuing system seems to...
  • gregory109
  • Regular
  • 264 Views
  • 1 replies
  • 0 likes
  • 264 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Liked Songs] Shuffle button resets when switching back to liked songs

When I have shuffle toggled on in Liked songs, then switch to another playlist, then switch back to liked songs, shuffle will be toggled off. This only occurs when I control playback from my Spotify app on iOS. I tested on desktop version, and this i...

  • Casual Listener
  • When I have shuffle toggled on in Liked songs, then switch to another playlist, then switch back to liked songs, shuffle will be toggled off. This only occurs when I control playback from my Spotify ...
  • Eni
  • Moderator
  • 1324 Views
  • 16 replies
  • 2 likes
  • 1324 Views
  • 16 replies
  • 2 likes

Superuser Contribution My Spotify plays random music that I didn't choose!

When I play the songs in my palylist, it randomly selects another song even if I didn't click the Next option. Sometimes, it plays someone else's playlist. No one knows my log in except me. I'm not sure what's going on! HELP!!!

  • Music Fan
  • When I play the songs in my palylist, it randomly selects another song even if I didn't click the Next option. Sometimes, it plays someone else's playlist. No one knows my log in except me. I'm not s...
  • Tommyry4n
  • Newbie
  • 8050 Views
  • 8 replies
  • 1 likes
  • 8050 Views
  • 8 replies
  • 1 likes

Superuser Contribution Song unavailable but shows up in search and text is not grey

I’m trying to listen to Shatter Me by Lindsay Sterling but it says the song is unavailable. Majority of the album it’s in is also greyed out (except for one song). What’s weird though is that the song shows up in search unlike other unavailable songs...

  • Casual Listener
  • I’m trying to listen to Shatter Me by Lindsay Sterling but it says the song is unavailable. Majority of the album it’s in is also greyed out (except for one song). What’s weird though is that the son...
  • Ivelina
  • Moderator
  • 354 Views
  • 1 replies
  • 0 likes
  • 354 Views
  • 1 replies
  • 0 likes

Superuser Contribution Not seeing sonos group

I'm using the Spotify app on my iphone. I can choose to play music to each of 3 individual Sonos speakers I have. I also have a Sonos group set up in the Sonos app, but the Spotify app doesn't see that group as an available destination for music. How...

  • Casual Listener
  • I'm using the Spotify app on my iphone.  I can choose to play music to each of 3 individual Sonos speakers I have.  I also have a Sonos group set up in the Sonos app, but the Spotify app do...
  • sfdg
  • Regular
  • 1961 Views
  • 3 replies
  • 1 likes
  • 1961 Views
  • 3 replies
  • 1 likes

Superuser Contribution Can anyone help with my music being paused when I send a snap/message

Whenever I send a snap or message on Snapchat, my music stops playing and I have to click play again. Is there anything I can do to stop this?

  • Newbie
  • Whenever I send a snap or message on Snapchat, my music stops playing and I have to click play again. Is there anything I can do to stop this?
  • jt_878
  • Visitor
  • 31618 Views
  • 7 replies
  • 0 likes
  • 31618 Views
  • 7 replies
  • 0 likes

Solved!!Superuser Contribution Auto playlists with multiple artists

Hello, Recently I made a playlist where I only selected artists (3) and then Spotify added songs based on those artists or similar. How do I do this again? PlanPremiumCountryAustraliaDeviceIphone X IOS15

  • Casual Listener
  • Hello,   Recently I made a playlist where I only selected artists (3) and then Spotify added songs based on those artists or similar.   How do I do this again?   Plan Premium C...
  • MLowry
  • Newbie
  • 10644 Views
  • 5 replies
  • 0 likes
  • 10644 Views
  • 5 replies
  • 0 likes

Superuser Contribution Podcasts downloading super slowly

PremiumUS iPhone 7iOS 13.5.1 Whenever I try to download podcasts, they download extremely slowly for no reason at all. I have tried restarting phone e, reinstalling Spotify, going into airplane mode and back out, but it still takes like an hour to do...

  • Casual Listener
  • Premium US   iPhone 7 iOS 13.5.1   Whenever I try to download podcasts, they download extremely slowly for no reason at all. I have tried restarting phone e, reinstalling Spotify, goi...
  • Elena
  • Moderator
  • 8163 Views
  • 9 replies
  • 1 likes
  • 8163 Views
  • 9 replies
  • 1 likes

Superuser Contribution Missing volume control iOS app

I used to be able to control the volume from within the Spotify app (playing on a Bluetooth device), but now it seems like the only way is for me to use the hardware buttons on the phone. I need my music to be playing at a different volume than the t...

  • Casual Listener
  • I used to be able to control the volume from within the Spotify app (playing on a Bluetooth device), but now it seems like the only way is for me to use the hardware buttons on the phone.  ...
  • Jwnneuckrnkshzjsnsh
  • Newbie
  • 6369 Views
  • 10 replies
  • 0 likes
  • 6369 Views
  • 10 replies
  • 0 likes

Superuser Contribution How do I see my list of hidden songs on iOS?

I accidentally banned a song. I can't remember the name of the song or the artist so I would like to see my list of hidden songs. I went to my iOS device, went to Playlists and scrolled to the bottom. I do not see a Hidden Songs playlist with a list ...

  • Visitor
  • I accidentally banned a song. I can't remember the name of the song or the artist so I would like to see my list of hidden songs. I went to my iOS device, went to Playlists and scrolled to the bo...
  • b1zarr3vel
  • Casual Listener
  • 9678 Views
  • 4 replies
  • 1 likes
  • 9678 Views
  • 4 replies
  • 1 likes

My playlist doesn't play my songs

Once I got the premium my playlist only allow me to play one or two songs online and offline I don't know how to fix it

  • Visitor
  • Once I got the premium my playlist only allow me to play one or two songs online and offline I don't know how to fix it
  • jason34q
  • Casual Listener
  • 250 Views
  • 2 replies
  • 0 likes
  • 250 Views
  • 2 replies
  • 0 likes

What's New on iOS not updating and freezing time to time

PlanPremiumCountryIrelandDeviceiPhone 15 PlusOperating SystemiOS 17.5.1 My Question or IssueThe iOS app is really not working properly at all. What's New does not load correctly and when I click on a podcast it takes a long time to load and sometime ...

  • Newbie
  • Plan Premium Country Ireland Device iPhone 15 Plus Operating System iOS 17.5.1   My Question or Issue The iOS app is really not working properly at all. What's New does not load correc...
  • gregory109
  • Regular
  • 275 Views
  • 1 replies
  • 0 likes
  • 275 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cover art for local files in iphone

I have a song that i imported to spotify and i didn't like the fact that there was no cover art for it so i added a cover art using media player, it worked on my laptop's spotify but it didn't work on my iphone's spotify

  • Visitor
  • I have a song that i imported to spotify and i didn't like the fact that there was no cover art for it so i added a cover art using media player, it worked on my laptop's spotify but it didn't work o...
  • Ivelina
  • Moderator
  • 213 Views
  • 1 replies
  • 0 likes
  • 213 Views
  • 1 replies
  • 0 likes

Superuser Contribution Disable "New Releases From"

I am a Premium user and on my iPhone the very top of the screen is always taken up by a "New Releases From: XXX" where XXX = some random artist I don't know/follow". I don't follow anyone and I don't want a part of my small screen taken up by unwante...

  • Visitor
  • I am a Premium user and on my iPhone the very top of the screen is always taken up by a "New Releases From: XXX" where XXX = some random artist I don't know/follow".  I don't follow anyone and I...
  • NoThanksAlright
  • Casual Listener
  • 5188 Views
  • 8 replies
  • 10 likes
  • 5188 Views
  • 8 replies
  • 10 likes

Superuser Contribution ‘Add to Playlist’ option no longer an option on the app (IOS)

When I clicked the three dots on the corner of a song to Add to Playlist, the option no longer exists. I first noticed this 2-3 weeks ago. I checked for updates. To troubleshoot, I logged out, delete the entire app, downloaded the app, logged in and ...

  • Casual Listener
  • When I clicked the three dots on the corner of a song to Add to Playlist, the option no longer exists. I first noticed this 2-3 weeks ago. I checked for updates. To troubleshoot, I logged out, delete...
  • LuSyo
  • Casual Listener
  • 1011 Views
  • 6 replies
  • 0 likes
  • 1011 Views
  • 6 replies
  • 0 likes

Superuser Contribution [Podcast] randomly jumps to the next episode while in the middle of a podcast

PlanPremiumCountry DeviceiPhone 7Operating SystemiOS 10 I will be in the middle of an episode of a podcast and suddenly the beginning of the next episode will play and I have to return to the previous episode

  • Newbie
  •   Plan Premium Country   Device iPhone 7 Operating System iOS 10   I will be in the middle of an episode of a podcast and suddenly the beginning of the next episode will play...
  • Schraat
  • Newbie
  • 21237 Views
  • 70 replies
  • 18 likes
  • 21237 Views
  • 70 replies
  • 18 likes

Superuser Contribution iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device.    A computer and WiFi network are not required to use this new import method. ...
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 49744 Views
  • 15 replies
  • 36 likes
  • 49744 Views
  • 15 replies
  • 36 likes