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Please see below the most popular frequently asked questions.

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Ongoing Issues

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

Downloading music on Apple Watch

Hey folks!Here's a few tips & tricks to share about downloading music from Spotify on your Apple Watch! - If you're looking to get started, check this out! Not seeing the 'Download to Apple Watch'-button yet? Make sure your Spotify app is up-to-date ...

  • Spotify Star
  • Spotify Star
  • Ver
  • Moderator
  • 62021 Views
  • 123 replies
  • 31 likes
  • 62021 Views
  • 123 replies
  • 31 likes

New Your Library view

Spotify has introduced a new version of Your Library to mobile users of the iOS and Android apps. Come on over to the main Community thread to get an overview of what's new and share your feedback: New Your Library view (iOS & Android)

  • Spotify Star
  • Spotify Star
  • 3011 Views
  • 0 replies
  • 4 likes
  • 3011 Views
  • 0 replies
  • 4 likes

Solved!! I have a different interface compared to my friends

Plan Premium Country Hong Kong Device iPhone XS Operating System iOS 13.1.3 My Question or Issue I have just start using Spotify and I realise my interface in artists is different from those of my friends. My friends have the number of liked songs un...

  • Newbie
  • n0hero
  • Casual Listener
  • 11369 Views
  • 8 replies
  • 0 likes
  • 11369 Views
  • 8 replies
  • 0 likes

Superuser Contribution Apple watch offline NOT working

PlanPremiumCountryThailandDeviceApple Watch 6Operating SystemWatchOS 8.3 My Question or IssueI can download offline playlist fine. It shows the correct number of songs downloaded. But when I tried to play it offline, it shows greyed-out play button a...

  • Casual Listener
  • Plan Premium Country Thailand Device Apple Watch 6 Operating System WatchOS 8.3    My Question or Issue I can download offline playlist fine. It shows the correct number of songs ...
  • pichai
  • Casual Listener
  • 1267 Views
  • 6 replies
  • 1 likes
  • 1267 Views
  • 6 replies
  • 1 likes

Solved!!Superuser Contribution Unable to play or download Episodes from a specific Podcast across multiple devices

PlanPremium CountryUK DeviceiPhone 12 mini / iPad 7th Gen Operating SystemiOS 15.2 My Question or IssueI am unable to play or download episodes from a specific podcast (Guardian Football Weekly). When I select 'Play' on an episode, nothing happens. W...

  • Casual Listener
  • Plan Premium   Country UK   Device iPhone 12 mini / iPad 7th Gen   Operating System iOS 15.2   My Question or Issue I am unable to play or download episodes from a sp...
  • Jeremy
  • Moderator
  • 577 Views
  • 8 replies
  • 1 likes
  • apple
    Download
    iOS 15
    unable
  • 577 Views
  • 8 replies
  • 1 likes

Superuser Contribution Lyrics

PlanPremiumCountryMalawiDeviceRedmi note 10 Pro MaxOperating SystemAndroid 11 My Question or IssueI can't accessy lyrics using the mobile app, I even uninstalled the app and reinstalled the app but wasn't successful, went as far as factory wiping my ...

  • Not applicable
  •   Plan Premium Country Malawi Device Redmi note 10 Pro Max Operating System Android 11   My Question or Issue I can't accessy lyrics using the mobile app, I even uninstalled th...
  • Jeremy
  • Moderator
  • 129 Views
  • 1 replies
  • 0 likes
  • 129 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify continues to pause self across all platforms

Plan: PremiumCountry: USA DevicesiPhone XR, MacBook Pro 2017, MacBook Pro 2018, Chrome, Safari Operating SystemsiOS 15.1 (iphone) 11.6.1 (macbook pro 2017), 11.4 (macbook pro 2018) My Question or IssueFor the past two years or so Spotify - across all...

  • Casual Listener
  • Plan: Premium Country: USA   Devices iPhone XR, MacBook Pro 2017, MacBook Pro 2018, Chrome, Safari   Operating Systems iOS 15.1 (iphone) 11.6.1 (macbook pro 2017), 11.4 (macbook...
  • User0322
  • Casual Listener
  • 277 Views
  • 4 replies
  • 1 likes
  • 277 Views
  • 4 replies
  • 1 likes

Superuser Contribution My playlist has not been working it’s been showing the song titles

Hello! I’m new to Spotify and something has been going on lately. Instead of having the image and title it only has the titles of my songs on my playlist. It’s been really annoying please help me!

  • Newbie
  • Hello! I’m new to Spotify and something has been going on lately. Instead  of having the image and title it only has the titles of my songs on my playlist. It’s been really annoying please help ...
  • Ver
  • Moderator
  • 108 Views
  • 1 replies
  • 0 likes
  • 108 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can’t open Spotify Links in Facebook app

PlanPremiumCountrySwedenDeviceiPhone XrOperating SystemiOS 15.1 (19B74)When I klick on a Spotifty link open.spotify.something (See attachment SafariError.jpg) in the Facebok app it opens Safari and gives an error "safari can't open the page because s...

  • Casual Listener
  • Plan Premium Country Sweden Device iPhone Xr Operating System iOS 15.1 (19B74) When I klick on a Spotifty link open.spotify.something (See attachment SafariError.jpg) in the Facebok app ...
  • Pickelhaupt
  • Newbie
  • 783 Views
  • 2 replies
  • 0 likes
  • Facebook App
    link
  • 783 Views
  • 2 replies
  • 0 likes

Superuser Contribution Bug: Wrong song shown playing

PlanPremiumCountryEN_USDeviceiPhone 12Operating System15.1.1 My Question or IssueThe wrong song will be shown playing when navigating to an album by clicking through the song that is currently playing. Steps to reproduce:1. Play a song. I used one on...

spotify-bug.jpeg
  • Newbie
  • Plan Premium Country EN_US Device iPhone 12 Operating System 15.1.1   My Question or Issue The wrong song will be shown playing when navigating to an album by clicking through the song...
  • Alex
  • Moderator
  • 157 Views
  • 2 replies
  • 0 likes
  • 157 Views
  • 2 replies
  • 0 likes

Superuser Contribution When I pause music, it automatically resumes in 10 seconds

Premium PlanUSAiPhone 13 Pro, iOS 15.1.1Spotify app version: 8.6.96.5912014 BMW 328xi GT Been trying to use Spotify on my car, but it's almost useless as I can never pause the music for more than 10 seconds. I've tried this using Bluetooth, then USB ...

  • Casual Listener
  • Premium Plan USA iPhone 13 Pro, iOS 15.1.1 Spotify app version: 8.6.96.591 2014 BMW 328xi GT   Been trying to use Spotify on my car, but it's almost useless as I can never pause the mus...
  • Eni
  • Moderator
  • 266 Views
  • 5 replies
  • 0 likes
  • 266 Views
  • 5 replies
  • 0 likes

Superuser Contribution You want video backgrounds?! Just kidding!

I have an iPad Pro in my dash that I use just for Spotify. Video backgrounds showed up on the Mint playlist. How awesome. Two days later Spotify auto updates and they’re gone. What in the world kind of beta test is that? My vote is turn them back wit...

  • Casual Listener
  • I have an iPad Pro in my dash that I use just for Spotify. Video backgrounds showed up on the Mint playlist. How awesome. Two days later Spotify auto updates and they’re gone. What in the world kind ...
  • Alex
  • Moderator
  • 102 Views
  • 1 replies
  • 0 likes
  • 102 Views
  • 1 replies
  • 0 likes

Superuser Contribution Apple Watch Spotify constantly crashing

Watch model SEWatch iOS 8.3Iphone model XrIphone iOS 15.2.1Spotify version 8.6.96.591PlanPremiumCountryMexicoDevice 1Iphone XrOperating SystemiOS 15.2.1Device 2Apple Watch SEOperating SystemiOS 8.3Spotify version8.6.96.591My Question or IssueBrand ne...

  • Casual Listener
  • Watch model SE Watch iOS 8.3 Iphone model Xr Iphone iOS 15.2.1 Spotify version 8.6.96.591 Plan Premium Country Mexico Device 1 Iphone Xr Operating System iOS 15.2.1 Device 2 Apple Wat...
  • KTphilbee
  • Visitor
  • 2748 Views
  • 30 replies
  • 4 likes
  • Apple Watch
    bug
  • 2748 Views
  • 30 replies
  • 4 likes

unlinking my student premium account

Student PremiumUnited States DeviceiPhone 11Operating SystemiOS 15.2.1 I was having issues with autoplay (when streaming a song it would play through and not autoplay, I tried a clean reinstall on all devices) on my current account and opting into ma...

  • Regular
  •   Student Premium United States   Device iPhone 11 Operating System iOS 15.2.1   I was having issues with autoplay (when streaming a song it would play through and not autopla...
  • Kristina345
  • Regular
  • 126 Views
  • 2 replies
  • 0 likes
  • autoplay
    plans
  • 126 Views
  • 2 replies
  • 0 likes

Autoplay will not work on any devices

Student PremiumUnited States iPhone 11, 2020 MacBook AirOperating SystemiOS 15.2.1 Around 2-3 days ago my Spotify has not been auto playing songs on current or new devices I log onto too. It will play one song all the way through and then just stop. ...

  • Regular
  •   Student Premium United States   iPhone 11, 2020 MacBook Air Operating System iOS 15.2.1   Around 2-3 days ago my Spotify has not been auto playing songs on current or new dev...
  • Avila8J
  • Casual Listener
  • 175 Views
  • 2 replies
  • 0 likes
  • autoplay not working
    iOS 15.2.1
  • 175 Views
  • 2 replies
  • 0 likes

Superuser Contribution Apple Homekit compatability

Hey, I am bit confused, is Spotify supported on Homekit devices like Homepod mini? There was an announcement that apple opened up to third party services but no news about spotify making it happen. But I mean on the level when you can ask Siri to pla...

  • Newbie
  • Hey,   I am bit confused, is Spotify supported on Homekit devices like Homepod mini?   There was an announcement that apple opened up to third party services but no news about spoti...
  • MateusM
  • Rising Star 4
  • 1274 Views
  • 1 replies
  • 1 likes
  • 1274 Views
  • 1 replies
  • 1 likes

Superuser Contribution Lyrics not showing

PlanPremiumCountryUSADevice iPhone XROperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueLyrics have never worked. I’ve tried everything to get them to work and never successful

  • Newbie
  • Plan Premium Country USA Device  iPhone XR Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Lyrics have never worked. I’ve tried everything t...
  • Jeremy
  • Moderator
  • 114 Views
  • 1 replies
  • 0 likes
  • 114 Views
  • 1 replies
  • 0 likes

Solved!! Get rid of Podcast

I've had two podcasts that I listened to and ended up disliking. They won't disappear from my homescreen even though one really upset me. I even gave them a one star review (which I think is unfair to the podcasts) and they still won't go away. I don...

F5AAE500-6089-42AF-9A8A-932FD61F90BB_1_201_a.jpeg
  • Casual Listener
  • I've had two podcasts that I listened to and ended up disliking. They won't disappear from my homescreen even though one really upset me. I even gave them a one star review (which I think is unfair t...
  • el-reino94
  • Casual Listener
  • 275 Views
  • 3 replies
  • 1 likes
  • 275 Views
  • 3 replies
  • 1 likes

Superuser Contribution Autoplay not working

PlanPremiumCountryFranceDeviceiPhone 13 Pro MaxOperating SystemiOS 15.2 My Question or IssueAutoplay isn’t working most of the time. Every time I play a song from search, it plays once and stops completely without playing a next one, this is why I ha...

  • Casual Listener
  • Plan Premium Country France Device iPhone 13 Pro Max Operating System iOS 15.2   My Question or Issue Autoplay isn’t working most of the time. Every time I play a song from search, it ...
  • Eni
  • Moderator
  • 161 Views
  • 6 replies
  • 0 likes
  • 161 Views
  • 6 replies
  • 0 likes

Solved!!Superuser Contribution (APPLE TV!) Spotify Streaming Mutes at the End of Songs

Hi, y'all! I'm based in the US. I have a Premium Spotify Duo plan. I have an iPhone XR and my Apple TV I'm having a minor problem when I'm streaming Spotify through my Apple TV or through my iPhone's Airplay. This has just started happening; never ha...

  • Casual Listener
  • Hi, y'all!    I'm based in the US. I have a Premium Spotify Duo plan. I have an iPhone XR and my Apple TV    I'm having a minor problem when I'm streaming Spotify through my A...
  • Jeremy
  • Moderator
  • 164 Views
  • 5 replies
  • 0 likes
  • 164 Views
  • 5 replies
  • 0 likes

Superuser Contribution Podcasts keep pausing on iPhone

PlanFreeCountryUSADeviceiPhone SEOperating SystemiOS 15.2 My Question or IssueI am having an issue with listening to podcasts on my iPhone. I am able to listen to about 15-20 minutes of a podcast and then all of a sudden, it stops. When I press the p...

  • Casual Listener
  • Plan Free Country USA Device iPhone SE Operating System iOS 15.2   My Question or Issue I am having an issue with listening to podcasts on my iPhone. I am able to listen to about 15-20...
  • tdelchiaro
  • Newbie
  • 2108 Views
  • 8 replies
  • 1 likes
  • 2108 Views
  • 8 replies
  • 1 likes

Superuser Contribution Volume Normalisation not working

PlanPremiumCountryUnited KingdomDevice(iPhone 13Operating System(iOS 15.1.1 My Question or IssueI have an issue that when I am listening to music the volume of each song is different so I find myself having to keep turning my music up and down every ...

  • Newbie
  • Plan Premium Country United Kingdom Device (iPhone 13 Operating System (iOS 15.1.1   My Question or Issue I have an issue that when I am listening to music the volume of each song is d...
  • Yordan
  • Moderator
  • 114 Views
  • 1 replies
  • 0 likes
  • 114 Views
  • 1 replies
  • 0 likes