im connected to internet but spotify says im offline

[okokokok1]

Im connected to wifi but spotify says i am offline. It works when i use my cell data, but not on the wifi. the wifi is working for other apps. I've deleted and reinstalled, logged out and back in, and turned off power saver.

[Lyubka]

Hey @okokokok1,

Thank you for reaching out here in the Community.

We'd suggest to check if Spotify is allowed to access local network. In order to do that go to device's settings > Privacy & Security > Local Network. You'll see the apps that have access to local network there - make sure that Spotify is one of them.

In case the above doesn't help, could you to reproduce the issue with a different account and share the results with us? If a family member has a Spotify account, ask them to log in on your device to see if the app behaves the same way.

Hope this helps. Let us know how it goes.