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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 47935 Views
  • 15 replies
  • 36 likes
  • 47935 Views
  • 15 replies
  • 36 likes

Superuser Contribution tracks skipping on their own

I’m trying to listen to Taylor swifts the tortured poets department and the songs skip on their own

  • Visitor
  • I’m trying to listen to Taylor swifts the tortured poets department and the songs skip on their own
  • AlejaR
  • Moderator
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes

Superuser Contribution IOS 8.9.32 app crashes with strange audio glitching

PlanFree/PremiumCountryUnited StatesDevice(iPad 9th Generation)Operating System(IPadOS 17.4.1) My Question or IssueMy Spotify app recently started having bugging effects on the audio where it makes static and glitching sounds before freezing and bein...

  • Newbie
  • Plan Free/Premium Country United States Device (iPad 9th Generation) Operating System (IPadOS 17.4.1)   My Question or Issue My Spotify app recently started having bugging effects on t...
  • Ivelina
  • Moderator
  • 243 Views
  • 1 replies
  • 0 likes
  • 243 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify reverts to previous song after putting on a new song when opening.

Whenever I open Spotify after it’s been closed out and scroll through to pick out a new song to listen to it will start playing and then revert back to where it left off on the previous song from when I closed out of the app. It is really frustrating...

  • Visitor
  • Whenever I open Spotify after it’s been closed out and scroll through to pick out a new song to listen to it will start playing and then revert back to where it left off on the previous song from whe...
  • MartinT
  • Moderator
  • 178 Views
  • 1 replies
  • 0 likes
  • 178 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problems with podcasts on Libratone speakers

Hey guys. I have issues that do not make sense for me. When trying to listen to some podcasts I cannot chose my Libratone speakers over WiFi. I am forced to use Bluetooth and see the message in Spotify that this song (!) cannot be played using the sp...

  • Visitor
  • Hey guys. I have issues that do not make sense for me. When trying to listen to some podcasts I cannot chose my Libratone speakers over WiFi. I am forced to use Bluetooth and see the message in Spoti...
  • MartinT
  • Moderator
  • 266 Views
  • 1 replies
  • 0 likes
  • 266 Views
  • 1 replies
  • 0 likes

Not working premium giftcard

My gift card isn’t working may I know what was wrong with this order id.

  • Visitor
  • My gift card isn’t working may I know what was wrong with this order id.
  • Not applicable
  • 240 Views
  • 2 replies
  • 0 likes
  • 240 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify doesn't want to sync local files from my Windows computer to my iOS

I'm trying to sync a new local file from Spotify to my iPhone on the same WiFi network. However my local files aren't syncing on my iPhone and I am struggling to search for a solution.

  • Visitor
  • I'm trying to sync a new local file from Spotify to my iPhone on the same WiFi network. However my local files aren't syncing on my iPhone and I am struggling to search for a solution.
  • ImPerom
  • Visitor
  • 263 Views
  • 2 replies
  • 0 likes
  • 263 Views
  • 2 replies
  • 0 likes

Superuser Contribution Sorting songs by oldest on iphone

I don’t see option on my device to sort songs by the oldest to newest, I can sort only from the newest. I see that people with Android have this option. It seems like pretty basic feature which i don’t have (or don’t know how to do it, then pls help)...

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  • Newbie
  •   I don’t see option on my device to sort songs by the oldest to newest, I can sort only from the newest. I see that people with Android have this option. It seems like pretty basic feature whi...
  • Eni
  • Moderator
  • 352 Views
  • 1 replies
  • 0 likes
  • 352 Views
  • 1 replies
  • 0 likes

Can’t log in on iPhone

Premium PlanUSAiPhone 12 ProiOS 15.5 I’m able to log into Spotify on desktop app, but not on my phone. I have tried logging in both using Facebook log in AND with username/password, and I get an error for both approaches. I uninstalled and re-install...

  • Visitor
  • Premium Plan USA iPhone 12 Pro iOS 15.5   I’m able to log into Spotify on desktop app, but not on my phone. I have tried logging in both using Facebook log in AND with username/password, an...
  • izzy1232
  • Newbie
  • 333 Views
  • 2 replies
  • 0 likes
  • 333 Views
  • 2 replies
  • 0 likes

Superuser Contribution Translation problem

Seems like machine translate is not really good. On english it’s “A combo as unique as you” ( link removed ) And on russian it’s translated incorrectly as “Unique combo under be you”( link removed )It must be “Уникальное комбо как и вы".

  • Casual Listener
  • Seems like machine translate is not really good. On english it’s “A combo as unique as you” ( link removed ) And on russian it’s translated incorrectly as “Unique combo under be you”( link removed )I...
  • Joan
  • Moderator
  • 243 Views
  • 1 replies
  • 0 likes
  • 243 Views
  • 1 replies
  • 0 likes

Superuser Contribution Apple watch Handoff and reliability issues

PlanPremiumCountryUSADeviceApple Watch 7 CellularOperating SystemLastest iOS Issue #1: The Spotify watch app seems to have some issues with handoff to iphone/echo/other devices. When I go to the gym, I prefer to stream music on my AW cellular but sti...

  • Regular
  •   Plan Premium Country USA Device Apple Watch 7 Cellular Operating System Lastest iOS   Issue #1: The Spotify watch app seems to have some issues with handoff to iphone/echo/other...
  • AmpItUp
  • Newbie
  • 3314 Views
  • 19 replies
  • 5 likes
  • 3314 Views
  • 19 replies
  • 5 likes

Superuser Contribution autoplay not working

every time i play a song from an album the song just loops instead of play similar songs. my autoplay is turned on, i restarted my device and logged in and out and nothing will fix it

  • Visitor
  • every time i play a song from an album the song just loops instead of play similar songs. my autoplay is turned on, i restarted my device and logged in and out and nothing will fix it
  • Ivelina
  • Moderator
  • 251 Views
  • 1 replies
  • 1 likes
  • 251 Views
  • 1 replies
  • 1 likes

Superuser Contribution Podcast episodes skipping small amounts throughout

PlanPremiumCountryUSDeviceiPhone 14Operating SystemiOS 17.4 My Question or IssueI listen to a lot of podcasts and lately they’ve been skipping like a cd would when it had a scratch. It’s happened across multiple podcasts, so it seems like an overall ...

  • Casual Listener
  • Plan Premium Country US Device iPhone 14 Operating System iOS 17.4   My Question or Issue I listen to a lot of podcasts and lately they’ve been skipping like a cd would when it had a s...
  • Munchkinmaddie
  • Casual Listener
  • 319 Views
  • 2 replies
  • 0 likes
  • 319 Views
  • 2 replies
  • 0 likes

Superuser Contribution Carplay issues

PlanPremiumCountryNetherlandsDeviceIphone 15Operating SystemIOS 17.5 My Question or IssueHello, I have a quite annoying bug with Spotify in the car with CarPlay. Every time I connect my phone WIRED to my carplay system, I cannot start music from carp...

  • Casual Listener
  •   Plan Premium Country Netherlands Device Iphone 15 Operating System IOS 17.5   My Question or Issue Hello, I have a quite annoying bug with Spotify in the car with CarPlay. Ever...
  • MartinT
  • Moderator
  • 421 Views
  • 1 replies
  • 0 likes
  • 421 Views
  • 1 replies
  • 0 likes

Superuser Contribution music randomly stopping

PlanPremium Device(iPhone XR)Operating System(iOS 16) My Question or Issuealmost everytime i listen to music on my phone, every few songs the music just randomly stops, the song length and progress bar just go blank (image attached), and it doesn’t l...

  • Newbie
  • Plan Premium   Device (iPhone XR) Operating System (iOS 16)   My Question or Issue almost everytime i listen to music on my phone, every few songs the music just randomly stops, t...
  • Joan
  • Moderator
  • 196 Views
  • 1 replies
  • 0 likes
  • 196 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify on Alexa frequently plays past the end of songs

PlanPremiumCountryGermanyDeviceAlexa Echo Gen. 4, Android, MacBook ProOperating SystemAndroid 14, macOS 14.1.2 My Question or IssueWhen playing over Alexa, Spotify frequently just stops playing music after a song ends, even though it there are more s...

  • Regular
  • Plan Premium Country Germany Device Alexa Echo Gen. 4, Android, MacBook Pro Operating System Android 14, macOS 14.1.2   My Question or Issue When playing over Alexa, Spotify frequently...
  • waces
  • Roadie
  • 353 Views
  • 4 replies
  • 0 likes
  • 353 Views
  • 4 replies
  • 0 likes

Superuser Contribution Spotify is causing my XS to heat up.

so as far as I can tell with all my apps having background app refresh turned off Spotify almost immediately after I updated now will start to heat up my phone quickly after starting any tracks and then the app crashes approx 3 minutes later. i have ...

  • Casual Listener
  • so as far as I can tell with all my apps having background app refresh turned off Spotify almost immediately after I updated now will start to heat up my phone quickly after starting any tracks and t...
  • HGRitticuss
  • Regular
  • 7557 Views
  • 16 replies
  • 2 likes
  • 7557 Views
  • 16 replies
  • 2 likes

Stuttering on FIRST scroll in playlist with 120hz iPhone

Listen, if I'm the only one that can see this then I will shut up, but it has been an issue ever since the iPhones got 120hz screens. In fact, if I limit my phone 60hz the issue goes away! But here is the issue I'm seeing:Lets say I go to the 'Countr...

  • Newbie
  • Listen, if I'm the only one that can see this then I will shut up, but it has been an issue ever since the iPhones got 120hz screens. In fact, if I limit my phone 60hz the issue goes away! But here i...
  • lunarephemera
  • Newbie
  • 1189 Views
  • 6 replies
  • 2 likes
  • cover
    iOS
    iphone
    Optimization
    Scroll
    stutter
    stuttering
  • 1189 Views
  • 6 replies
  • 2 likes

how to remove songs and artist

There is an artist/band from the 1980s that I absolutely hate. But they keep popping up in my playlists because there are in the same genre of songs I love. HOW CAN I DELETE/REMOVE/BAN THIS BAND?!?! I'm going nuts here.

  • Newbie
  • There is an artist/band from the 1980s that I absolutely hate. But they keep popping up in my playlists because there are in the same genre of songs I love. HOW CAN I DELETE/REMOVE/BAN THIS BAND?!?! ...
  • Amayy
  • Spotify Star
  • 280 Views
  • 1 replies
  • 0 likes
  • 280 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify app not working on IOS 17.4.1 IPhone

PlanFreeDevice(iPhone 11 Pro)Operating System(iOS 17.4.1) My Question or IssueHey there, I have recently unsubscribed from Spotify Premium after a few years, and I have updated my IOS to the latest version a few weeks back, but I am unsure this is re...

  • Casual Listener
  • Plan Free Device (iPhone 11 Pro) Operating System (iOS 17.4.1)   My Question or Issue Hey there, I have recently unsubscribed from Spotify Premium after a few years, and I have updated m...
  • lindalasagna
  • Casual Listener
  • 1063 Views
  • 2 replies
  • 0 likes
  • 1063 Views
  • 2 replies
  • 0 likes