Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with Spotify for iOS devices
As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...
Casual Listener
142727 Views
503 replies
108 likes
It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...
Os artistas recentes e mais ouvidos da tela inicial sumiram do app (IOS)
Os artistas recentes e mais ouvidos da tela inicial sumiram do app (IOS)
Spotify Star
214 Views
1 replies
0 likes
I have a bunch of local files on my mac and those songs are playing just fine on my playlist there, but when I try to use it on my phone only four of the songs show up. I've tried everything but nothing seems to fix this. Help!
I have a bunch of local files on my mac and those songs are playing just fine on my playlist there, but when I try to use it on my phone only four of the songs show up. I've tried e...
Newbie
23121 Views
26 replies
2 likes
It shows that the song is playing, but there is no volume. Phone volume is fully up. Bluetooth is connected. Other Bluetooth apps (XM) operate fine. The problem is only resolved if I turn off the phone and restart it.
It shows that the song is playing, but there is no volume. Phone volume is fully up. Bluetooth is connected. Other Bluetooth apps (XM) operate fine. The problem is only resolved if I turn off the pho...
Not applicable
1106 Views
2 replies
0 likes
While using smart shuffle, I found a song I liked and I accidentally hit the hide button instead of plus button. Now I can’t make the song unhidden and add it to my liked songs. I have tried to press the unhide button but it doesn’t exist in my likes...
While using smart shuffle, I found a song I liked and I accidentally hit the hide button instead of plus button. Now I can’t make the song unhidden and add it to my liked songs. I have tried to press...
Visitor
3982 Views
9 replies
0 likes
I think it would be awesome for a guest mode feature to be on spotify. Sometimes it gets annoying how when someone wants to play a song in spotify and you give then your phone and they start looking through all your playlists and songs. A guest mode ...
I think it would be awesome for a guest mode feature to be on spotify. Sometimes it gets annoying how when someone wants to play a song in spotify and you give then your phone and they start looking ...
Newbie
23576 Views
2 replies
11 likes
Hi, I just change my plan for a family one. It's suppose to be a premium plan.. but It's impossible to listen the music (on our play list) without wifi or internet plan? Thanks for helping us.
Hi, I just change my plan for a family one. It's suppose to be a premium plan.. but It's impossible to listen the music (on our play list) without wifi or internet plan? Thanks for helping us.
Moderator
283 Views
1 replies
0 likes
PlanPremiumCountryUKDeviceiPhoneOperating SystemiOS My Question or IssueWhen moving songs from one playlist to another or taking songs off of playlist, it happens to a random song not the one chosen. Problem seems to stop when playing the song you wa...
Plan Premium Country UK Device iPhone Operating System iOS My Question or Issue When moving songs from one playlist to another or taking songs off of playlist, it happens to ...
Moderator
264 Views
1 replies
0 likes
Hi all - beginners’ question. I want to use Spotify Connect on my Ruark R3s, which is equipped for this. It worked for about a hour with my free Spotify subscription, but now, when I try and select the device in the Spotify App on my iPhone, it says ...
Hi all - beginners’ question. I want to use Spotify Connect on my Ruark R3s, which is equipped for this. It worked for about a hour with my free Spotify subscription, but now, when I try and select t...
Visitor
1907 Views
3 replies
0 likes
Hello, I noticed that my beloved sleep timer for podcasts in gone. Latest iOs, latest spotify app. How can I get it back? Or was it removed on purpose? For music it is still there in the three dot menu. Bit for podcasts I used to have a little timer ...
Hello, I noticed that my beloved sleep timer for podcasts in gone. Latest iOs, latest spotify app. How can I get it back? Or was it removed on purpose? For music it is still there in the three dot ...
Regular
24322 Views
46 replies
13 likes
I see an issue when my iPhone 13 Pro is hooked up via USB to my 2020 Subaru Outback - if I ask Siri to shuffle my songs, she will, but the little "plus" on the song won't be checked, as if I didn't have the song saved - but it is already saved if Sir...
I see an issue when my iPhone 13 Pro is hooked up via USB to my 2020 Subaru Outback - if I ask Siri to shuffle my songs, she will, but the little "plus" on the song won't be checked, as if I didn't h...
262 Views
0 replies
0 likes
Mir würde gesagt dass man Abo kostenlos 2 Monate als Geschenk bekommt ich habe drei mal versucht Zahlungfehlgeschlagen aber 3 € von meinem Konto abgezogen
Mir würde gesagt dass man Abo kostenlos 2 Monate als Geschenk bekommt ich habe drei mal versucht Zahlungfehlgeschlagen aber 3 € von meinem Konto abgezogen
Spotify Star
248 Views
1 replies
0 likes
Device(iPhone 11Operating System(iOS 18My Question or IssueI’ve noticed since updating to iOS18 I can’t get podcasts to show up on Spotify. I search them and it shows nothing exists with the names and I know that’s not true.
Device (iPhone 11 Operating System (iOS 18 My Question or Issue I’ve noticed since updating to iOS18 I can’t get podcasts to show up on Spotify. I search them and it shows nothing exists with th...
Moderator
1095 Views
3 replies
0 likes
PlanPremiumCountryIndiaDevice(iPhone 14 plus.)Operating System(iOS 18.1.) My Question or IssueApp keeps crashing and the music stops and resets after a minute of playback
Plan Premium Country India Device (iPhone 14 plus.) Operating System (iOS 18.1.) My Question or Issue App keeps crashing and the music stops and resets after a minute of playback
Visitor
338 Views
2 replies
0 likes
Premium account with iOS iPhone 15.Version 8.9.84.543 Watching a podcast with video, my device orientation is locked.Clicking on full screen icon doesn’t do anything but when you click in the down arrow to minimise, it goes into full screen mode. Hap...
Premium account with iOS iPhone 15. Version 8.9.84.543 Watching a podcast with video, my device orientation is locked. Clicking on full screen icon doesn’t do anything but when you click...
Moderator
393 Views
1 replies
0 likes
PlanPremium FamilyCountryID Device(iPhone 7 Plus)Operating System(iOS 15.4.1)App Version(8.7.18) My Question or IssueWhenever I am using Apple CarPlay while driving and listening to Spotify (music, podcasts or whatever), and there's a WhatsApp phone ...
Plan Premium Family Country ID Device (iPhone 7 Plus) Operating System (iOS 15.4.1) App Version (8.7.18) My Question or Issue Whenever I am using Apple CarPlay while drivin...
Visitor
6369 Views
8 replies
0 likes
PlanPremiumDeviceIpadOperating SystemIOS My Question or IssueMy spotify on ipad suddenly changed to what seems like the mobile version. Before this change, it had the normal desktop-like web layout which is way more efficient. (can quickly add songs ...
Plan Premium Device Ipad Operating System IOS My Question or Issue My spotify on ipad suddenly changed to what seems like the mobile version. Before this change, it had the normal desk...
Visitor
1806 Views
8 replies
0 likes
None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountryUKDeviceiPhone 8 PlusOperating SystemiOS 10My Question or IssueThe settings menu (cog) has vanished. I uninstalled...
None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country UK Device iPhone 8 Plus Operating System iOS 10 M...
Casual Listener
54242 Views
22 replies
0 likes
Plan: PremiumCountry: US Device: iPhone 11 Pro, Apple Watch Series 5Operating System: iOS 14.2, WatchOS 7.1 My Question or IssueWhile listening with AirPods, I can control song playback but cannot adjust volume using the watch. I have confirmed that ...
Plan: Premium Country: US Device: iPhone 11 Pro, Apple Watch Series 5 Operating System: iOS 14.2, WatchOS 7.1 My Question or Issue While listening with AirPods, I can control s...
Casual Listener
61574 Views
66 replies
3 likes
No email box on profile form. Profile is limited to basic info.
No email box on profile form. Profile is limited to basic info.
Spotify Star
293 Views
1 replies
1 likes
PlanPremiumCountryCanadaDeviceiPhone 12Operating SystemiOS 14.8 My Question or IssueSome time after update to version 8.8.62 I lost the ability to change the play order of my queue. Songs are now locked into the order they were queued in. UI of the q...
Plan Premium Country Canada Device iPhone 12 Operating System iOS 14.8 My Question or Issue Some time after update to version 8.8.62 I lost the ability to change the pl...
Newbie
6081 Views
19 replies
0 likes
