Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 37125 Views
  • 15 replies
  • 36 likes
  • 37125 Views
  • 15 replies
  • 36 likes

Superuser Contribution Spotify on the most recent version without the new update

Plan:PremiumCountryCanadaDeviceIphone 12 Title might be a little confusing, but let me explain.You know the recent spotify update, the one that allows you to scroll through 30 second clips of an album/discography? Yeah, well i don’t have that yet. I ...

  • Newbie
  • Plan: Premium Country Canada Device Iphone 12   Title might be a little confusing, but let me explain. You know the recent spotify update, the one that allows you to scroll through 30 se...
  • AlejaR
  • Moderator
  • 729 Views
  • 1 replies
  • 0 likes
  • 729 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify Jam/Group Session not showing up for me.

I am using iOS 17 with version 8.6.42 of Spotify.Spotify Jam/Group session doesn't appear.I am using a free account, which I thought supported spotify Jam.

  • Regular
  • I am using iOS 17 with version 8.6.42 of Spotify. Spotify Jam/Group session doesn't appear. I am using a free account, which I thought supported spotify Jam.  
  • AlejaR
  • Moderator
  • 5600 Views
  • 4 replies
  • 0 likes
  • 5600 Views
  • 4 replies
  • 0 likes

Superuser Contribution Local files; 'Can't play this track' in device list

PlanPremiumCountryUK Device(iPhone 12, Macbook Pro Mid 2015, Sonos Play5, Play1, Playbase) My Question or IssueSo, I've added a few tracks from a local file server location into a playlist. I can play the tracks without issue on my phone and on my Ma...

  • Newbie
  • Plan Premium Country UK   Device (iPhone 12, Macbook Pro Mid 2015, Sonos Play5, Play1, Playbase)   My Question or Issue So, I've added a few tracks from a local file server locatio...
  • jbkelman
  • Newbie
  • 626 Views
  • 2 replies
  • 0 likes
  • 626 Views
  • 2 replies
  • 0 likes

Solved!! Option to download podcasts to Apple Watch suddenly gone

PlanPremiumCountryUSADeviceiPhone 13 Pro and Apple Watch series 7Operating SystemiOS 17.3.1 My Question or IssueThe option to download a podcast to Apple Watch disappeared today. None of the Spotify help center content is updated to reflect this chan...

  • Casual Listener
  • Plan Premium Country USA Device iPhone 13 Pro and Apple Watch series 7 Operating System iOS 17.3.1   My Question or Issue The option to download a podcast to Apple Watch disappeared to...
  • gorsbysito
  • Casual Listener
  • 457 Views
  • 1 replies
  • 0 likes
  • 457 Views
  • 1 replies
  • 0 likes

Superuser Contribution My lyrics in Spotify don’t play, only hear background

Basically when I play a song which had lyrics all I can hear is the background, I’m on a IPhone 10 and Spotify states that there are lyrics although I can’t hear it

  • Regular
  • Basically when I play a song which had lyrics all I can hear is the background, I’m on a IPhone 10 and Spotify states that there are lyrics although I can’t hear it
  • OscarDC
  • Moderator
  • 498 Views
  • 5 replies
  • 0 likes
  • 498 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Play a playlist folder in ios

I would just like to be able to play or shuffle a "playlist folder" like you can on the desktop app.

  • Casual Listener
  • I would just like to be able to play or shuffle a "playlist folder" like you can on the desktop app.  
  • danelbaz
  • Casual Listener
  • 19173 Views
  • 18 replies
  • 37 likes
  • iOS
    play multiple playlists
    playlist folder
  • 19173 Views
  • 18 replies
  • 37 likes

Solved!!Superuser Contribution Top 1% of listener notification led to nothing?

Riding on the bus I received a push notification saying something along the lines of, “You’re one of the top 1% of Led Zeppelin’s fans” and when I tapped it the Spotify app opened up to a network error page. My phone was connected to the internet jus...

  • Casual Listener
  • Riding on the bus I received a push notification saying something along the lines of, “You’re one of the top 1% of Led Zeppelin’s fans” and when I tapped it the Spotify app opened up to a network err...
  • dliaree
  • Visitor
  • 67360 Views
  • 67 replies
  • 23 likes
  • 67360 Views
  • 67 replies
  • 23 likes

Superuser Contribution Not getting 30 mins of uninterrupted listening

PlanFreeCountryAmericaDeviceiPhone 8Operating SystemiOS 11 My Question or IssueWhen I get the “watch this ad to get 30 minutes of uninterrupted listening” ad, I am too often not getting a full thirty minutes. At first I thought I was just thinking it...

  • Newbie
  • Plan Free Country America Device iPhone 8 Operating System iOS 11   My Question or Issue When I get the “watch this ad to get 30 minutes of uninterrupted listening” ad, I am too often ...
  • 7_27
  • Newbie
  • 10311 Views
  • 14 replies
  • 15 likes
  • 10311 Views
  • 14 replies
  • 15 likes

Superuser Contribution How do I add back a song I accidentally removed from my daily mix?

I accidentally clicked to remove it from my daily mix because I was trying to rewind the song on my phone and I pressed the little minus button. I really liked my daily mixes but I don't think i'll be using it anymore unless I can fix this bc its one...

  • Visitor
  • I accidentally clicked to remove it from my daily mix because I was trying to rewind the song on my phone and I pressed the little minus button. I really liked my daily mixes but I don't think i'll b...
  • Eni
  • Moderator
  • 560 Views
  • 3 replies
  • 0 likes
  • 560 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify not playing through bluetooth headphones on apple watch

PlanFamily PremiumCountry UK DeviceiPhone XR iOS 16.1.1 and Apple Watch 8 watchOS 9.1 and Sony WF-1000XM4 My Question or IssueSpotify is not playing through bluetooth headphones on apple watch. Headphones are not appearing in device list. This happen...

  • Newbie
  •   Plan Family Premium Country UK   Device iPhone XR iOS 16.1.1 and Apple Watch 8 watchOS 9.1 and Sony WF-1000XM4     My Question or Issue Spotify is not playing thr...
  • Burkeao
  • Visitor
  • 4482 Views
  • 12 replies
  • 0 likes
  • 4482 Views
  • 12 replies
  • 0 likes

Superuser Contribution Wanting TO DISABLE auto-resume after call

iPhone 13iOS 15.5i would like to know how to disable the auto-resuming of music after having taken a phone call. I’m extremely tired of forgetting music was playing before I took a long call and having it turn back on and blare in my ear as soon as I...

  • Newbie
  • iPhone 13 iOS 15.5 i would like to know how to disable the auto-resuming of music after having taken a phone call. I’m extremely tired of forgetting music was playing before I took a long call and ...
  • jasper_e
  • Visitor
  • 1258 Views
  • 3 replies
  • 0 likes
  • 1258 Views
  • 3 replies
  • 0 likes

Solved!! Album art not showing on lock screen

So I'm using Premium on ios 11.4.1, and the album art simply doesn't show up on the lock screen. It's just a white box with the controls instead (which works, but I would much rather have the album art there). Doesn't matter if I'm offline or not, an...

  • Casual Listener
  • So I'm using Premium on ios 11.4.1, and the album art simply doesn't show up on the lock screen. It's just a white box with the controls instead (which works, but I would much rather have the album a...
  • JanetGills
  • Regular
  • 5937 Views
  • 6 replies
  • 0 likes
  • 5937 Views
  • 6 replies
  • 0 likes

Superuser Contribution Missing Friends Tab on IOS?

I've tried looking everywhere for help regarding friend activity on IOS, even existing pages saying friend activity isn't available for the mobile app. However, sometime last month, my Spotify app suddenly added a new section between search and libra...

  • Newbie
  • I've tried looking everywhere for help regarding friend activity on IOS, even existing pages saying friend activity isn't available for the mobile app. However, sometime last month, my Spotify app su...
  • aviwad2
  • Regular
  • 1118 Views
  • 3 replies
  • 0 likes
  • 1118 Views
  • 3 replies
  • 0 likes

Superuser Contribution No iPhone notifications for email, messages etc, when Spotify playing on Alexa device

For quite some time I have had the problem of discovering a message or email on my iPhone, but there has been no notification at all My phone has not lit up or given an audible notification, but when I tap the lock screen, there is a notification sit...

  • Regular
  • For quite some time I have had the problem of  discovering a message or email on my iPhone, but there has been no notification at all   My phone has not lit up or given an audible notific...
  • Nikola
  • Moderator
  • 528 Views
  • 1 replies
  • 0 likes
  • 528 Views
  • 1 replies
  • 0 likes

Superuser Contribution How do I download full podcasts (all episodes) offline?

I'm departing on a two-month, off-the-grid expedition and would need several dozens of podcasts downloaded in full for offline listening. How do I do this without needing to tap each episode separately? "Following" a podcast doesn't seem to trigger d...

  • Visitor
  • I'm departing on a two-month, off-the-grid expedition and would need several dozens of podcasts downloaded in full for offline listening. How do I do this without needing to tap each episode sepa...
  • Zonadm
  • Visitor
  • 8603 Views
  • 2 replies
  • 2 likes
  • 8603 Views
  • 2 replies
  • 2 likes

Superuser Contribution playlist order on Watch OS

On my Apple Watch ULTRA (watch OS 10.3.1 and previous...) the order of my playlists is not like on iPhone or PC (Windows). Older songs are on top of playlist. This is very annoying cause it's naturally better to have newest songs on top and listen fr...

  • Casual Listener
  • On my Apple Watch ULTRA (watch OS 10.3.1 and previous...) the order of my playlists is not like on iPhone or PC (Windows). Older songs are on top of playlist. This is very annoying cause it's natural...
  • OscarDC
  • Moderator
  • 464 Views
  • 1 replies
  • 3 likes
  • 464 Views
  • 1 replies
  • 3 likes

Superuser Contribution [IOS 15] Auto connect to other device volume

PlanPremiumCountryMalaysiaDeviceiPhone 12 Pro MaxOperating SystemIOS 15 My Question or IssueAfter update my phone to ios 15 my spotify auto connect to other device volume setting for example my desktop.I've try to force close the spotify app but howe...

  • Casual Listener
  • Plan Premium Country Malaysia Device iPhone 12 Pro Max Operating System IOS 15   My Question or Issue After update my phone to ios 15 my spotify auto connect to other device volume set...
  • Lag117
  • Casual Listener
  • 20099 Views
  • 153 replies
  • 24 likes
  • 20099 Views
  • 153 replies
  • 24 likes

Superuser Contribution My artist picture won't appear on the Spotify app

Hello! I recently created my artist profile and uploaded my header and avatar pictures. While it appears on my desktop, it doesn't appear in the mobile Spotify app. How can I fix this problem?

  • Casual Listener
  • Hello! I recently created my artist profile and uploaded my header and avatar pictures. While it appears on my desktop, it doesn't appear in the mobile Spotify app. How can I fix this problem?
  • thisisheeney
  • Visitor
  • 3365 Views
  • 9 replies
  • 0 likes
  • 3365 Views
  • 9 replies
  • 0 likes