Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Gigiii

Visitor

226005 Views

53 replies

13 likes

  • 226005 Views
  • 53 replies
  • 13 likes

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

mtollhouse

Roadie

151528 Views

506 replies

108 likes

  • 151528 Views
  • 506 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

106163 Views

19 replies

38 likes

  • 106163 Views
  • 19 replies
  • 38 likes

Superuser Contribution Wireless CarPlay plays on phone rather than car

PlanPremiumCountryUKDevice(iPhone 12Operating System(iOS 17 My Question or IssueI have recently bought a wireless carplay dongle for my Mercedes car. At first my phone would connect straight away and play spotify. Now when I get in my car and try to ...

Visitor

Plan Premium Country UK Device (iPhone 12 Operating System (iOS 17   My Question or Issue I have recently bought a wireless carplay dongle for my Mercedes car. At first my phone would ...

Elena

Moderator

1983 Views

1 replies

0 likes

  • 1983 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify Jam/Group Session not showing up for me.

I am using iOS 17 with version 8.6.42 of Spotify.Spotify Jam/Group session doesn't appear.I am using a free account, which I thought supported spotify Jam.

Regular

I am using iOS 17 with version 8.6.42 of Spotify. Spotify Jam/Group session doesn't appear. I am using a free account, which I thought supported spotify Jam.  

Not applicable

21719 Views

8 replies

0 likes

  • 21719 Views
  • 8 replies
  • 0 likes

Family Plan keeps switching devices still

PlanPremium FamilyCountryUSDeviceIphone 13 Pro & Google Home My Question or IssueBeen a long time Spotify User with a premium family plan. I have a google home device my daughter uses in her bedroom and every time she tells it to play music it will c...

Newbie

Plan Premium Family Country US Device Iphone 13 Pro & Google Home   My Question or Issue Been a long time Spotify User with a premium family plan. I have a google home device my daug...

MN22

Regular

6268 Views

2 replies

2 likes

  • 6268 Views
  • 2 replies
  • 2 likes

Superuser Contribution Volume Slider Gone on App Version 9

Since updating to the version 9.0 application on my iPhone 12, the volume slider has disappeared and is nowhere to be found. The only way I can change the volume is with the left-side buttons on the iPhone. Usually, if I click the device icon, a scre...

Music Fan

Since updating to the version 9.0 application on my iPhone 12, the volume slider has disappeared and is nowhere to be found. The only way I can change the volume is with the left-side buttons on the ...

Novy

Moderator

2190 Views

6 replies

2 likes

  • 2190 Views
  • 6 replies
  • 2 likes

Superuser Contribution Not loading music in iOS app, Android app, or web player

As of this morning, I was playing music on Spotify in iOS 18 and it abruptly stopped. I can see the playlists (there is a delay to load the songs in the playlist) but the moment I select a song it doesn’t load or play anything. I then switched to the...

Casual Listener

As of this morning, I was playing music on Spotify in iOS 18 and it abruptly stopped. I can see the playlists (there is a delay to load the songs in the playlist) but the moment I select a song it do...

Maria

Moderator

533 Views

1 replies

0 likes

  • 533 Views
  • 1 replies
  • 0 likes

Superuser Contribution Local Files folder not showing

I have turned on show audio files from this device in settings but the local files folder does not appear. Any idea on what the problem is?PlanPremiumCountryUnited StatesDeviceiPhone 14 PlusOperating SystemiOS 16

Casual Listener

I have turned on show audio files from this device in settings but the local files folder does not appear. Any idea on what the problem is? Plan Premium Country United States Device iPhone 14 P...

ThematicPDX

Casual Listener

6295 Views

13 replies

1 likes

  • 6295 Views
  • 13 replies
  • 1 likes

Solved!!Superuser Contribution [iOS] Lock Screen Control Play/Pause not updating when paused or played.

Plan - PremiumCountryUSADeviceiPhone XsOperating SystemIOS 12My Question or IssueAt times, my play/pause control from lock screen will not be updated to what is actually happening. Music is playing and shows the play button which i have to click and ...

Regular

Plan -  Premium Country USA Device iPhone Xs Operating System IOS 12 My Question or Issue At times, my play/pause control from lock screen will not be updated to what is actually happen...

MyUserNameP

Newbie

14223 Views

19 replies

9 likes

  • 14223 Views
  • 19 replies
  • 9 likes

Spotify IOS crashing on using certain features

PlanPremiumCountryUK DeviceiPhone 7Operating System(iOS 15.8.3) My Question or IssueMy Spotify has recently begun crashing on the Now Playing view when I try to use certain features; full screen the lyrics, use the plus to add to new playlist or open...

Casual Listener

Plan Premium Country UK   Device iPhone 7 Operating System (iOS 15.8.3)   My Question or Issue My Spotify has recently begun crashing on the Now Playing view when I try to use ce...

MateusM

Spotify Star

615 Views

3 replies

0 likes

  • 615 Views
  • 3 replies
  • 0 likes

Music pausing instantly on iPhone?

Randomly, on my phone, music will just pause, and even if I click play, it'll instantly pause itself again. I have Spotify on both my phone and my laptop, and the transition normally works perfectly but it seems like it's a bug somewhere in that inte...

Newbie

Randomly, on my phone, music will just pause, and even if I click play, it'll instantly pause itself again. I have Spotify on both my phone and my laptop, and the transition normally works perfectly ...

Not applicable

9623 Views

2 replies

0 likes

  • 9623 Views
  • 2 replies
  • 0 likes

Superuser Contribution Not playing specific song

Hello. I’m new to Spotify. About a month ago I ordered a keychain with code on it for a specific song for Valentine’s Day. It was working, scanned and song started playing automatically. Now I can’t get the song to play when scanned, even from a scre...

Newbie

Hello. I’m new to Spotify. About a month ago I ordered a keychain with code on it for a specific song for Valentine’s Day. It was working, scanned and song started playing automatically. Now I can’t ...

jrg_inc

Visitor

2617 Views

4 replies

0 likes

  • 2617 Views
  • 4 replies
  • 0 likes

Superuser Contribution Confirmation screen bug: Duplicate "Cancel" options in Spanish version

Plan: PremiumCountry: ArgentinaDevice: iPhone 16 Pro MaxOperating System: iOS 18.0.1My Question or Issue:We found a bug in the Spotify app when using it in Spanish. When trying to delete the search history, the confirmation screen displays the follow...

Casual Listener

Plan: Premium Country: Argentina Device: iPhone 16 Pro Max Operating System: iOS 18.0.1 My Question or Issue: We found a bug in the Spotify app when using it in Spanish. When trying to delete th...

Yordan

Moderator

493 Views

4 replies

0 likes

bug
Confirmation Screen
Duplicate Options
iOS
iphone
search history
spanish
Spotify
UI
user experience
  • 493 Views
  • 4 replies
  • 0 likes

Downloading songs.

Considering Premium Plan. USA. Ventura 13.7.1. IOS Desktop, iPhone, ITablet. I'm unclear about where downloads go. Can I download to Music, and will it stay forever, or will it go away if I cancel. Will it automatically go to all three devices? Thank...

Visitor

Considering Premium Plan. USA.  Ventura 13.7.1. IOS Desktop, iPhone, ITablet. I'm unclear about where downloads go. Can I download to Music, and will it stay forever, or will it go away if I can...

Amay

Spotify Star

861 Views

1 replies

0 likes

  • 861 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Local Files Setting Not There

Plan/PremiumCountryUSADeviceiPhone 14 ProOperating System(iOS 18.1.1My Question or IssueI found the Spotify folder in Files in My iPhone but why isn’t the setting showing anywhere in the app?

Regular

Plan /Premium Country USA Device iPhone 14 Pro Operating System (iOS 18.1.1 My Question or Issue I found the Spotify folder in Files in My iPhone but why isn’t the setting showing anywhere i...

ajrt_2118

Regular

810 Views

2 replies

0 likes

  • 810 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Blurry artist pictures in bios

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI’m pretty damn confused because the pictures in most of the artist bios are blurry and they ...

Regular

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I’m pre...

IgorLetnjiTip13

Newbie

4815 Views

10 replies

0 likes

  • 4815 Views
  • 10 replies
  • 0 likes

Superuser Contribution Spotify link doesn't show album cover?

When i'm sending a song to a friend, I've noticed recently that the album art doesn't show up when i send it. When i share a song from the desktop application the album art shows but from my phone nothing shows up. For clarification, I'm on iOS 16.5 ...

Casual Listener

When i'm sending a song to a friend, I've noticed recently that the album art doesn't show up when i send it. When i share a song from the desktop application the album art shows but from my phone no...

Fab-supergoose

Casual Listener

4769 Views

9 replies

1 likes

  • 4769 Views
  • 9 replies
  • 1 likes

Superuser Contribution Spotify Not Playing Selected Playlist Correctly

I’ve had a problem with Spotify on both my desktop and mobile apps. When I pick a playlist and hit the green "PLAY" button, the first song plays fine, but the next songs come from an another playlist. Even when I add songs manually to the queue, it s...

Newbie

I’ve had a problem with Spotify on both my desktop and mobile apps. When I pick a playlist and hit the green "PLAY" button, the first song plays fine, but the next songs come from an another playlist...

Vasil

Moderator

354 Views

1 replies

0 likes

  • 354 Views
  • 1 replies
  • 0 likes

Superuser Contribution iPhone unable to use Spotify when connected to WIFI.

PlanPremium CountrySouth Africa DeviceiPhone XS MaxOperating SystemiOS 13.3 My Question or Issue A couple of months ago I started noticing that I couldn’t use my Spotify when it is connected to WiFi. I have tested different WiFi’s and can confirm tha...

Visitor

Plan Premium   Country South Africa   Device iPhone XS Max Operating System iOS 13.3   My Question or Issue   A couple of months ago I started noticing that I couldn’t use...

Bougward2213

Newbie

5967 Views

6 replies

0 likes

  • 5967 Views
  • 6 replies
  • 0 likes

CarPlay limiting lists to 200 items

This seems to be a wide-spread issue that had been report by hundreds of people within your community without any action or response from Spotify. While usong spotify with CarPlay (which is equipt in most new cars), all lists (artist list, song list,...

Newbie

This seems to be a wide-spread issue that had been report by hundreds of people within your community without any action or response from Spotify.    While usong spotify with CarPlay (whi...

im4tcf-4f_i1

Casual Listener

3165 Views

2 replies

10 likes

  • 3165 Views
  • 2 replies
  • 10 likes

Solved!!Superuser Contribution Home Screen not Loading

PlanPremiumCountryUSDeviceiPhone XOperating SystemiOS 10 My Question or IssueHi everyone,I was going to check out my Spotify wrapped stats from the home screen (which from what I understand can only be accessed on the mobile app), but I realized that...

Casual Listener

  Plan Premium Country US Device iPhone X Operating System iOS 10   My Question or Issue Hi everyone, I was going to check out my Spotify wrapped stats from the home screen (whi...

hunter36

Casual Listener

16605 Views

11 replies

1 likes

HomeScreen
  • 16605 Views
  • 11 replies
  • 1 likes