Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 50257 Views
  • 15 replies
  • 36 likes
  • 50257 Views
  • 15 replies
  • 36 likes

Superuser Contribution Spotify switches from Car Bluetooth to Sonos at home

PlanPremiumCountryAustriaDeviceiPhone 12Operating SystemiOS 16.3.1 My Question or IssueHello,Since some weeks I have (not always but more often) following strange behavior:I start my carMy iPhone connect to my bluetooth dongleI open Spotify and start...

  • Regular
  • Plan Premium Country Austria Device iPhone 12 Operating System iOS 16.3.1   My Question or Issue Hello, Since some weeks I have (not always but more often) following strange behavior:...
  • twerff
  • Casual Listener
  • 6508 Views
  • 64 replies
  • 4 likes
  • blueooth
    Car
  • 6508 Views
  • 64 replies
  • 4 likes

Superuser Contribution spotify app on my apple watch wont let me change the sound

if i use the now paying app, i can skip the song, use the crown to change the volume, and pause the volume, i can do all that and more, apart from changing the volume on the app. If i pause the song, change the device that Spotify is using to the wat...

  • Visitor
  • if i use the now paying app, i can skip the song, use the crown to change the volume, and pause the volume, i can do all that and more, apart from changing the volume on the app. If i pause the song,...
  • FRANK-MR
  • Casual Listener
  • 1185 Views
  • 2 replies
  • 0 likes
  • 1185 Views
  • 2 replies
  • 0 likes

Superuser Contribution Using my phone as a remote causes a heap of issues

This has been a problem for years, when I use my phone has a remote to skip tracks to stop and start, etc while listening on my desktop after a while I get a ton of issues. Almost like it lags behind. Both are on the same network and account. Songs d...

  • Regular
  • This has been a problem for years, when I use my phone has a remote to skip tracks to stop and start, etc while listening on my desktop after a while I get a ton of issues. Almost like it lags behind...
  • Susan_GP
  • Moderator
  • 215 Views
  • 1 replies
  • 0 likes
  • 215 Views
  • 1 replies
  • 0 likes

Superuser Contribution Duplicate songs on iPhone Spotify local files

PlanPremiumCountryCurrently in Colombia DeviceiPhone 15 Pro MaxOperating SystemiOS 17.0.3 My Question or IssueHello, for some reason when I activate local files on my iphone, it adds some duplicate songs to my library. Currently there are 2,203 track...

  • Gig Goer
  • Plan Premium Country Currently in Colombia   Device iPhone 15 Pro Max Operating System iOS 17.0.3   My Question or Issue Hello, for some reason when I activate local files on my ...
  • Yordan
  • Moderator
  • 1742 Views
  • 12 replies
  • 0 likes
  • 1742 Views
  • 12 replies
  • 0 likes

Superuser Contribution Smart shuffle skips song that is currently playing

When I have songs queued and turn smart shuffle on the song that is currently playing is skipped and the next song in the queue starts to play. If this is a feature it’s a stupid one, and if it’s a bug I would appreciate it getting fixed. I would als...

  • Visitor
  • When I have songs queued and turn smart shuffle on the song that is currently playing is skipped and the next song in the queue starts to play. If this is a feature it’s a stupid one, and if it’s a b...
  • Yordan
  • Moderator
  • 410 Views
  • 4 replies
  • 1 likes
  • 410 Views
  • 4 replies
  • 1 likes

Superuser Contribution Podcast Episode List Scroll Location Resetting to Top

Premium, US, iPhone 11 Pro Max, App, iOS 15.7Spotify is not remembering where in the list of episodes I was scrolled to last. So every time I open the app, I have to scroll through hundreds of episodes to get to the one I was previously listening to....

  • Regular
  • Premium, US, iPhone 11 Pro Max, App, iOS 15.7 Spotify is not remembering where in the list of episodes I was scrolled to last. So every time I open the app, I have to scroll through hundreds of ep...
  • Gu9fyg
  • Visitor
  • 8042 Views
  • 34 replies
  • 4 likes
  • 8042 Views
  • 34 replies
  • 4 likes

Why are songs getting cut off before they finish?

When playing an album or Spotify playlist on iPhone or MacBook, songs never finish but are cut short by a few seconds each time. Very annoying!

  • Newbie
  • When playing an album or Spotify playlist on iPhone or MacBook, songs never finish but are cut short by a few seconds each time. Very annoying!
  • MateusM
  • Spotify Star
  • 206 Views
  • 1 replies
  • 0 likes
  • 206 Views
  • 1 replies
  • 0 likes

Superuser Contribution Album not playing/grayed out

PlanPremiumCountryUSDevice(iPhone 12Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueAll other albums & songs are working aside from one album where the songs are gray. The same album is working for other users though.

  • Casual Listener
  •   Plan Premium Country US Device (iPhone 12 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue All other albums & songs are working aside fr...
  • Skstar
  • Newbie
  • 4559 Views
  • 14 replies
  • 0 likes
  • 4559 Views
  • 14 replies
  • 0 likes

Superuser Contribution Podcast play order cannot be changed even if the sort order is what I want

PlanPremiumCountryUSADeviceiPhone 7Operating SystemiOS 13 My Question or IssueWhen I play podcasts, I usually want to play the latest episode first and want Spotify to autoplay the second-latest episode automatically. After googling for this, the sug...

  • Casual Listener
  • Plan Premium Country USA Device iPhone 7 Operating System iOS 13   My Question or Issue When I play podcasts, I usually want to play the latest episode first and want Spotify to autopl...
  • waxwomanpopo
  • Newbie
  • 25468 Views
  • 43 replies
  • 15 likes
  • 25468 Views
  • 43 replies
  • 15 likes

Superuser Contribution combine my acct

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • AlejaR
  • Moderator
  • 199 Views
  • 1 replies
  • 0 likes
  • 199 Views
  • 1 replies
  • 0 likes

ios app won’t play certain artist

PlanpremiumCountryUSDeviceiPhone 11Operating SystemiOS 17.4.1 My Question or Issuespotify won’t play any songs by a specific artist, when i try from their page or within a playlist. i get no error message message on mobile, on desktop it just says “s...

  • Casual Listener
  •   Plan premium Country US Device iPhone 11 Operating System iOS 17.4.1   My Question or Issue spotify won’t play any songs by a specific artist, when i try from their page or wit...
  • MateusM
  • Spotify Star
  • 275 Views
  • 1 replies
  • 0 likes
  • 275 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't sync local files to ipod touch 6th generation anymore

I have a 6th generation ipod touch that I use to create playlists which include files synced from my windows 11 desktop computer. I use this to play in my car instead of my iphone so that my playlist isn't interrupted while driving long distances or ...

  • Newbie
  • I have a 6th generation ipod touch that I use to create playlists which include files synced from my windows 11 desktop computer.  I use this to play in my car instead of my iphone so that my pl...
  • MartinT
  • Moderator
  • 254 Views
  • 1 replies
  • 0 likes
  • 254 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Bad Hide Song Functionality

Hi there, I've never been on this forum but have to comment on Spotify's latest update. As a Human Factors Professional, I am disappointed by the idea to put 'Hide Song' at the top of the options when you click the additional options area of a song. ...

  • Visitor
  • Hi there, I've never been on this forum but have to comment on Spotify's latest update.   As a Human Factors Professional, I am disappointed by the idea to put 'Hide Song' at the top of the op...
  • Billy_Shears
  • Regular
  • 5560 Views
  • 11 replies
  • 43 likes
  • UI
    UI Upgrade Sucks
    usability
    UX
  • 5560 Views
  • 11 replies
  • 43 likes

Renové mi cuenta y no cambio a PREMIUM

Contraté PREMIUM tres meses se terminó el plazo y pagué de nuevo se cobró en mi tarjeta y no se renovó

  • Visitor
  • Contraté PREMIUM tres meses se terminó el plazo y pagué de nuevo se cobró en mi tarjeta y no se renovó
  • ribezaz
  • Rising Star 4
  • 196 Views
  • 1 replies
  • 1 likes
  • 196 Views
  • 1 replies
  • 1 likes

Playlist name has been removed

I've recently had the title of many of my playlists containing a name deleted because of it "breaking the guidelines" but I don't know what I'm doing wrong, what can I do to make it follow the guidelines so I can keep the name of it? Again, the only ...

  • Visitor
  • I've recently had the title of many of my playlists containing a name deleted because of it "breaking the guidelines" but I don't know what I'm doing wrong, what can I do to make it follow the guidel...
  • vibemusic
  • Newbie
  • 12055 Views
  • 61 replies
  • 8 likes
  • 12055 Views
  • 61 replies
  • 8 likes

Music stops after few seconds

PlanPremiumCountryFinlandDeviceiPhone 15 / HP laptop My Question or Issue I have tried these options:"Start with a complete clean reinstall of your apps.If that doesn't help, after the reinstall, log out of the apps and back in twice in a row to trig...

  • Visitor
  •   Plan Premium Country Finland Device iPhone 15 / HP laptop   My Question or Issue   I have tried these options: "Start with a complete clean reinstall of your apps. I...
  • MateusM
  • Spotify Star
  • 233 Views
  • 1 replies
  • 0 likes
  • 233 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why does spotify use 2 out of the 4 speakers on the ipad

As I said on the title, I noticed that Spotify uses only 2 of the ipad 4 speakers. I’m sure they are fully functional.i do have the premium plan, so is it some settings problem ? my device is an iPad Pro 11 2020 currently on iOS 17

  • Casual Listener
  • As I said on the title, I noticed that Spotify uses only 2 of the ipad 4 speakers. I’m sure they are fully functional. i do have the premium plan, so is it some settings problem ?  my device i...
  • Novy
  • Moderator
  • 311 Views
  • 3 replies
  • 1 likes
  • 311 Views
  • 3 replies
  • 1 likes

Solved!!Superuser Contribution When I search a song, it's playing on reapeat instead of playing similar ones

PlanPremiumCountryPlDeviceiPhone 13 pmOperating Systemios 17.4.1My Question or IssueSame issue as here, but the solution did not work for me, any further advices? https://community.spotify.com/t5/Android/Similar-songs-not-playing-after-searched-song-...

  • Casual Listener
  • Plan Premium Country Pl Device iPhone 13 pm Operating System ios 17.4.1 My Question or Issue Same issue as here, but the solution did not work for me, any further advices? 🙂  https://...
  • Misha251
  • Casual Listener
  • 555 Views
  • 3 replies
  • 0 likes
  • 555 Views
  • 3 replies
  • 0 likes

Spotify App Crashing on iOS

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello, healthinsurancemarket I’ve been experiencing an issue with my Spotify app on my iPhone...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hello,&...
  • MateusM
  • Spotify Star
  • 2294 Views
  • 1 replies
  • 0 likes
  • iphone
  • 2294 Views
  • 1 replies
  • 0 likes