Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 37153 Views
  • 15 replies
  • 36 likes
  • 37153 Views
  • 15 replies
  • 36 likes

Superuser Contribution No aparece la carpeta de archivos locales en Tu Biblioteca

He activado la opción de mostrar archivos locales en la aplicación de Spotify de mi iPhone pero la carpeta de Archivos Locales no se muestra en mi biblioteca.

  • Visitor
  • He activado la opción de mostrar archivos locales en la aplicación de Spotify de mi iPhone pero la carpeta de Archivos Locales no se muestra en mi biblioteca.
  • Suriel_RDZ
  • Visitor
  • 639 Views
  • 2 replies
  • 0 likes
  • 639 Views
  • 2 replies
  • 0 likes

Superuser Contribution 99 red balloons plays as 99 luft balloons

When I play 99 red balloons in my liked songs what I hear is 99 luft balloons(the German version). This wasn’t always the case as it used to play in English. This started after the wrap up.

  • Visitor
  • When I play 99 red balloons in my liked songs what I hear is 99 luft balloons(the German version). This wasn’t always the case as it used to play in English. This started after the wrap up.
  • Yordan
  • Moderator
  • 202 Views
  • 1 replies
  • 1 likes
  • 202 Views
  • 1 replies
  • 1 likes

Superuser Contribution Why does a random playlist or album open on my phone when I reopen the app?

This usually happens when I unlock my iPhone and open the Spotify app (which was still running in the background). Upon opening, Spotify will briefly show the page I was last on, then unexpectedly opens some random content. This content has ranged fr...

  • Casual Listener
  • ...ot automatically play, just opens for me to see. I have autoplay off. There is no evidence of my account being hacked. This has happened in public and at home. The content that opened was never on m...
  • RedEboni
  • Newbie
  • 523 Views
  • 5 replies
  • 0 likes
  • 523 Views
  • 5 replies
  • 0 likes

Why am I still getting ads during podcasts even though I have premium

During a podcast, I get ads regardless of my premium. Not the ones that are included during the actual runtime of the show, but interrupting it midway through as if I didn’t have premium. How do I fix this

  • Visitor
  • During a podcast, I get ads regardless of my premium. Not the ones that are included during the actual runtime of the show, but interrupting it midway through as if I didn’t have premium. How do I fi...
  • Billy-J
  • Spotify Star
  • 162 Views
  • 1 replies
  • 1 likes
  • 162 Views
  • 1 replies
  • 1 likes

iPhone 16.7.5, Spotify 8.9.18 and Apple Watch SE Compatible?

PlanPremiumCountryAustraliaDeviceiPhone 8Operating SystemIOS 16.7.5 My Question or IssueI recently updated my iPhone 8 to IOS 16.7.5 as well as my Spotify App to 8.9.18 and all of a sudden the Spotify App won't open on my Apple Watch SE.When I click ...

  • Casual Listener
  •   Plan Premium Country Australia Device iPhone 8 Operating System IOS 16.7.5   My Question or Issue I recently updated my iPhone 8 to IOS 16.7.5 as well as my Spotify...
  • sammaxschindler
  • Casual Listener
  • 919 Views
  • 9 replies
  • 3 likes
  • 919 Views
  • 9 replies
  • 3 likes

Solved!!Superuser Contribution [iOS] Unable to turn off Shuffle for Podcast playlist

Plan Premium Country Canada Device (iPhone 6s) Operating System (iOS 13) Hi All, Since the update I have been unable to turn off shuffle for podcast playlists I created or follow. I have tried pressing the button to toggle, going to the actual track ...

  • Regular
  • Plan Premium Country Canada Device (iPhone 6s) Operating System (iOS 13)   Hi All, Since the update I have been unable to turn off shuffle for podcast playlists I created o...
  • VanillaSan
  • Regular
  • 12679 Views
  • 31 replies
  • 8 likes
  • iOS
  • 12679 Views
  • 31 replies
  • 8 likes

Solved!!Superuser Contribution Does "Sort by" appear the same for followers

PlanPremiumCountryUSA Device(iPhone, Macbook Pro)Operating System(iOS 10) My Question or IssueIf I have a playlist sorted in a certain way (by Artists, for example), does the playlist appear sorted in the same way to my followers? I would like for it...

  • Regular
  • Plan Premium Country USA   Device (iPhone, Macbook Pro) Operating System (iOS 10)   My Question or Issue If I have a playlist sorted in a certain way (by Artists, for example), d...
  • pinkpressthreat
  • Newbie
  • 2536 Views
  • 2 replies
  • 0 likes
  • 2536 Views
  • 2 replies
  • 0 likes

Superuser Contribution Squeaking noises when using Fast Forward/Rewind on podcasts

Recently when I listen to podcasts and skip forward/backwards, there's now a squeak noise that's really starting to bug me (I saw someone else compare this to a VHS tape). This sound was never there before and it's really pushing me to get my podcast...

  • Casual Listener
  • Recently when I listen to podcasts and skip forward/backwards, there's now a squeak noise that's really starting to bug me (I saw someone else compare this to a VHS tape). This sound was never there ...
  • pphilosof
  • Newbie
  • 2014 Views
  • 16 replies
  • 5 likes
  • 2014 Views
  • 16 replies
  • 5 likes

I have a 2020 Cadillac XT6.

For some reason when I’m connected to CarPlay, my steering controls stopped working. They were working fine before I’ve tried numerous things and they still do not work.

  • Visitor
  • For some reason when I’m connected to CarPlay, my steering controls stopped working. They were working fine before I’ve tried numerous things and they still do not work.
  • Billy-J
  • Spotify Star
  • 145 Views
  • 1 replies
  • 0 likes
  • 145 Views
  • 1 replies
  • 0 likes

Superuser Contribution CarPlay Plays a different song every time.

I never had that issue before, but for some days whenever I start my car, Spotify just glitch and plays any random playlist from recently played section, while a song is already playing. I have this issue for a week or two. I tried resetting the iPho...

  • Newbie
  • I never had that issue before, but for some days whenever I start my car, Spotify just glitch and plays any random playlist from recently played section, while a song is already playing.   I h...
  • Maria
  • Moderator
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can’t pause podcast with Bluetooth while on a speed other than x1.0

I like to listen to podcasts on 1.5 speed. However I’m not able to ever pause them using any Bluetooth device. It always has to paused using my phonePlanPremiumCountryUSADeviceIphone 8+Operating System(iOS 10.) My Question or Issue

  • Casual Listener
  • I like to listen to podcasts on 1.5 speed. However I’m not able to ever pause them using any Bluetooth device. It always has to paused using my phone Plan Premium Country USA Device Iphone 8+ ...
  • Travisplo
  • Regular
  • 4567 Views
  • 22 replies
  • 2 likes
  • 4567 Views
  • 22 replies
  • 2 likes

Superuser Contribution Bluetooth Play/Pause Button Problems

Spotify Premium USiPhone XRiOS 12.4Spotify App 8.15.17When playing podcasts via Bluetooth AND podcast speed is NOT 1x (I usually listen at 1.25x, but have tried other speeds), the Spotify app will not pause when the Play/Pause button on the headphone...

  • Visitor
  • Spotify Premium US iPhone XR iOS 12.4 Spotify App 8.15.17 When playing podcasts via Bluetooth AND podcast speed is NOT 1x (I usually listen at 1.25x, but have tried other speeds), the Spotify a...
  • Travisplo
  • Regular
  • 2951 Views
  • 15 replies
  • 3 likes
  • 2951 Views
  • 15 replies
  • 3 likes

Solved!! My playlists are always on shuffle even though it's not on shuffle mode

Everytime I start playing music I click the first song at the top of my playlist, I've set mine to recently added music first. I want it to play in the order from most recent song and down the list in that order, however all that's happening is my mu...

  • Casual Listener
  • Everytime I start playing music I click the first song at the top of my playlist, I've set mine to recently added music first. I want it to play in the order from most recent song and down the list i...
  • Bittencourt
  • Spotify Star
  • 297 Views
  • 5 replies
  • 0 likes
  • 297 Views
  • 5 replies
  • 0 likes

app won't let me sign in but I'm a premium subscriber

I get error message 22It says app is restricted to premium. My account is premium. what's happening?

  • Visitor
  • I get error message 22 It says app is restricted to premium. My account is premium. what's happening?
  • Bittencourt
  • Spotify Star
  • 127 Views
  • 1 replies
  • 0 likes
  • 127 Views
  • 1 replies
  • 0 likes

Superuser Contribution Player for audiobooks

Hello,I'm a big fan of Spotify and enjoy the variety of music it offers. Lately, I've been listening to more audiobooks. Unfortunately, I find the regular playback interface for audiobooks a bit challenging to use. It doesn't seem well-suited for the...

  • Newbie
  • Hello, I'm a big fan of Spotify and enjoy the variety of music it offers. Lately, I've been listening to more audiobooks. Unfortunately, I find the regular playback interface for audiobooks a bit ch...
  • Novy
  • Moderator
  • 177 Views
  • 1 replies
  • 0 likes
  • 177 Views
  • 1 replies
  • 0 likes

Superuser Contribution Please fix the new Spotify update 8.9.18 to support Apple Watch SE with iPhone IOS 16.7.5

I recently updated my iPhone 8 to IOS 16.7.5 as well as my Spotify App to 8.9.18 and all of a sudden the Spotify App won't open on my Apple Watch SE.When I click on Spotify on my watch, it doesn't open - it almost 'jitters / zooms' and then nothing. ...

  • Casual Listener
  • I recently updated my iPhone 8 to IOS 16.7.5 as well as my Spotify App to 8.9.18 and all of a sudden the Spotify App won't open on my Apple Watch SE. When I click on Spotify on my watch, it doesn'...
  • Joan
  • Moderator
  • 368 Views
  • 1 replies
  • 0 likes
  • 368 Views
  • 1 replies
  • 0 likes

Spotify Plays the Wrong Song and No Solutions Work

PlanFreeCountryUKDevice(iPhone 5) My Question or Issue Hi, I installed Spotify on my iPhone this morning and it nearly always plays a different song to the one I’ve clicked on - I’ve looked through on here a lot and none of the solutions I can try (a...

  • Casual Listener
  • Plan Free Country UK Device (iPhone 5)   My Question or Issue   Hi,   I installed Spotify on my iPhone this morning and it nearly always plays a different song to the one I’...
  • MagicalDancer37
  • Newbie
  • 33956 Views
  • 14 replies
  • 0 likes
  • 33956 Views
  • 14 replies
  • 0 likes

Superuser Contribution Spotify automatically opening iPhone app when playing from MacBook

Okay, so sometimes I will play Spotify from my computer (MacBook Pro), and my phone (iPhone XS) will literally start saying Spotify is playing on my Mac. I do not mind when the phone and computer sync, but if the app is NOT even open on my phone, I d...

  • Newbie
  • Okay, so sometimes I will play Spotify from my computer (MacBook Pro), and my phone (iPhone XS) will literally start saying Spotify is playing on my Mac. I do not mind when the phone and computer syn...
  • cparnot
  • Visitor
  • 3055 Views
  • 4 replies
  • 2 likes
  • 3055 Views
  • 4 replies
  • 2 likes

Premium Glich

PlanFreeCountry DeviceiPhoneOperating SystemiOS 17 My Question or IssueThere is a bug where you get premium by accident even tho u did not pay for it

  • Visitor
  • Plan Free Country   Device iPhone Operating System iOS 17   My Question or Issue There is a bug where you get premium by accident even tho u did not pay for it
  • Anyk17
  • Spotify Star
  • 240 Views
  • 1 replies
  • 0 likes
  • 240 Views
  • 1 replies
  • 0 likes

Superuser Contribution How do I sync podcasts listening history between my iPhone and iPad.

If I listen to half of a podcast on my iPad then want to continue listening on my iPhone Spotify does not know where I left off. Stitcher did that automatically. Can’t figure out how to do that with Spotify. I only have one Spotify account.

  • Visitor
  • If I listen to half of a podcast on my iPad then want to continue listening on my iPhone Spotify does not know where I left off. Stitcher did that automatically. Can’t figure out how to do that wit...
  • Yordan
  • Moderator
  • 340 Views
  • 1 replies
  • 0 likes
  • 340 Views
  • 1 replies
  • 0 likes