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Please see below the most popular frequently asked questions.

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Ongoing Issues

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 50449 Views
  • 15 replies
  • 36 likes
  • 50449 Views
  • 15 replies
  • 36 likes

Superuser Contribution Smart shuffle skips song that is currently playing

When I have songs queued and turn smart shuffle on the song that is currently playing is skipped and the next song in the queue starts to play. If this is a feature it’s a stupid one, and if it’s a bug I would appreciate it getting fixed. I would als...

  • Visitor
  • When I have songs queued and turn smart shuffle on the song that is currently playing is skipped and the next song in the queue starts to play. If this is a feature it’s a stupid one, and if it’s a b...
  • Yordan
  • Moderator
  • 413 Views
  • 4 replies
  • 1 likes
  • 413 Views
  • 4 replies
  • 1 likes

Superuser Contribution Podcast Episode List Scroll Location Resetting to Top

Premium, US, iPhone 11 Pro Max, App, iOS 15.7Spotify is not remembering where in the list of episodes I was scrolled to last. So every time I open the app, I have to scroll through hundreds of episodes to get to the one I was previously listening to....

  • Regular
  • Premium, US, iPhone 11 Pro Max, App, iOS 15.7 Spotify is not remembering where in the list of episodes I was scrolled to last. So every time I open the app, I have to scroll through hundreds of ep...
  • Gu9fyg
  • Visitor
  • 8062 Views
  • 34 replies
  • 4 likes
  • 8062 Views
  • 34 replies
  • 4 likes

Why are songs getting cut off before they finish?

When playing an album or Spotify playlist on iPhone or MacBook, songs never finish but are cut short by a few seconds each time. Very annoying!

  • Newbie
  • When playing an album or Spotify playlist on iPhone or MacBook, songs never finish but are cut short by a few seconds each time. Very annoying!
  • MateusM
  • Spotify Star
  • 210 Views
  • 1 replies
  • 0 likes
  • 210 Views
  • 1 replies
  • 0 likes

Superuser Contribution Album not playing/grayed out

PlanPremiumCountryUSDevice(iPhone 12Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueAll other albums & songs are working aside from one album where the songs are gray. The same album is working for other users though.

  • Casual Listener
  •   Plan Premium Country US Device (iPhone 12 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue All other albums & songs are working aside fr...
  • Skstar
  • Newbie
  • 4575 Views
  • 14 replies
  • 0 likes
  • 4575 Views
  • 14 replies
  • 0 likes

Superuser Contribution Podcast play order cannot be changed even if the sort order is what I want

PlanPremiumCountryUSADeviceiPhone 7Operating SystemiOS 13 My Question or IssueWhen I play podcasts, I usually want to play the latest episode first and want Spotify to autoplay the second-latest episode automatically. After googling for this, the sug...

  • Casual Listener
  • Plan Premium Country USA Device iPhone 7 Operating System iOS 13   My Question or Issue When I play podcasts, I usually want to play the latest episode first and want Spotify to autopl...
  • waxwomanpopo
  • Newbie
  • 25480 Views
  • 43 replies
  • 15 likes
  • 25480 Views
  • 43 replies
  • 15 likes

Superuser Contribution combine my acct

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • AlejaR
  • Moderator
  • 202 Views
  • 1 replies
  • 0 likes
  • 202 Views
  • 1 replies
  • 0 likes

ios app won’t play certain artist

PlanpremiumCountryUSDeviceiPhone 11Operating SystemiOS 17.4.1 My Question or Issuespotify won’t play any songs by a specific artist, when i try from their page or within a playlist. i get no error message message on mobile, on desktop it just says “s...

  • Casual Listener
  •   Plan premium Country US Device iPhone 11 Operating System iOS 17.4.1   My Question or Issue spotify won’t play any songs by a specific artist, when i try from their page or wit...
  • MateusM
  • Spotify Star
  • 277 Views
  • 1 replies
  • 0 likes
  • 277 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't sync local files to ipod touch 6th generation anymore

I have a 6th generation ipod touch that I use to create playlists which include files synced from my windows 11 desktop computer. I use this to play in my car instead of my iphone so that my playlist isn't interrupted while driving long distances or ...

  • Newbie
  • I have a 6th generation ipod touch that I use to create playlists which include files synced from my windows 11 desktop computer.  I use this to play in my car instead of my iphone so that my pl...
  • MartinT
  • Moderator
  • 256 Views
  • 1 replies
  • 0 likes
  • 256 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Bad Hide Song Functionality

Hi there, I've never been on this forum but have to comment on Spotify's latest update. As a Human Factors Professional, I am disappointed by the idea to put 'Hide Song' at the top of the options when you click the additional options area of a song. ...

  • Visitor
  • Hi there, I've never been on this forum but have to comment on Spotify's latest update.   As a Human Factors Professional, I am disappointed by the idea to put 'Hide Song' at the top of the op...
  • Billy_Shears
  • Regular
  • 5564 Views
  • 11 replies
  • 43 likes
  • UI
    UI Upgrade Sucks
    usability
    UX
  • 5564 Views
  • 11 replies
  • 43 likes

Renové mi cuenta y no cambio a PREMIUM

Contraté PREMIUM tres meses se terminó el plazo y pagué de nuevo se cobró en mi tarjeta y no se renovó

  • Visitor
  • Contraté PREMIUM tres meses se terminó el plazo y pagué de nuevo se cobró en mi tarjeta y no se renovó
  • ribezaz
  • Spotify Star
  • 199 Views
  • 1 replies
  • 1 likes
  • 199 Views
  • 1 replies
  • 1 likes

Playlist name has been removed

I've recently had the title of many of my playlists containing a name deleted because of it "breaking the guidelines" but I don't know what I'm doing wrong, what can I do to make it follow the guidelines so I can keep the name of it? Again, the only ...

  • Visitor
  • I've recently had the title of many of my playlists containing a name deleted because of it "breaking the guidelines" but I don't know what I'm doing wrong, what can I do to make it follow the guidel...
  • vibemusic
  • Newbie
  • 12079 Views
  • 61 replies
  • 8 likes
  • 12079 Views
  • 61 replies
  • 8 likes

Music stops after few seconds

PlanPremiumCountryFinlandDeviceiPhone 15 / HP laptop My Question or Issue I have tried these options:"Start with a complete clean reinstall of your apps.If that doesn't help, after the reinstall, log out of the apps and back in twice in a row to trig...

  • Visitor
  •   Plan Premium Country Finland Device iPhone 15 / HP laptop   My Question or Issue   I have tried these options: "Start with a complete clean reinstall of your apps. I...
  • MateusM
  • Spotify Star
  • 236 Views
  • 1 replies
  • 0 likes
  • 236 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why does spotify use 2 out of the 4 speakers on the ipad

As I said on the title, I noticed that Spotify uses only 2 of the ipad 4 speakers. I’m sure they are fully functional.i do have the premium plan, so is it some settings problem ? my device is an iPad Pro 11 2020 currently on iOS 17

  • Casual Listener
  • As I said on the title, I noticed that Spotify uses only 2 of the ipad 4 speakers. I’m sure they are fully functional. i do have the premium plan, so is it some settings problem ?  my device i...
  • Novy
  • Moderator
  • 313 Views
  • 3 replies
  • 1 likes
  • 313 Views
  • 3 replies
  • 1 likes

Solved!!Superuser Contribution When I search a song, it's playing on reapeat instead of playing similar ones

PlanPremiumCountryPlDeviceiPhone 13 pmOperating Systemios 17.4.1My Question or IssueSame issue as here, but the solution did not work for me, any further advices? https://community.spotify.com/t5/Android/Similar-songs-not-playing-after-searched-song-...

  • Casual Listener
  • Plan Premium Country Pl Device iPhone 13 pm Operating System ios 17.4.1 My Question or Issue Same issue as here, but the solution did not work for me, any further advices? 🙂  https://...
  • Misha251
  • Casual Listener
  • 578 Views
  • 3 replies
  • 0 likes
  • 578 Views
  • 3 replies
  • 0 likes

Spotify App Crashing on iOS

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello, healthinsurancemarket I’ve been experiencing an issue with my Spotify app on my iPhone...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hello,&...
  • MateusM
  • Spotify Star
  • 2320 Views
  • 1 replies
  • 0 likes
  • iphone
  • 2320 Views
  • 1 replies
  • 0 likes

Solved!! Can't search with playlist filter anymore

PlanPremiumCountryFinlandDeviceApple iPhone 13 ProOperating SystemiOS 17.4.1 My Question or Issue Hello, the playlist filter has disappeared from my app search feature. It only shows "Music, Podcasts, Profiles" now. This used to be my favorite featur...

  • Casual Listener
  • ...eature. It only shows "Music, Podcasts, Profiles" now.   This used to be my favorite feature, I could search public playlists by mood or other keywords, but it's difficult now that the search d...
  • MateusM
  • Spotify Star
  • 567 Views
  • 3 replies
  • 0 likes
  • Playlists
    Search
  • 567 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Is it possible to handle multi account on iOS Spotify App??

Hello. May I know that is it possable to handle multi account (more then one user) on one iOS spotify App ?? I am Premium Family account user. Pls. give me some advise. Thank you. K.Ming.

  • Music Fan
  • Hello.   May I know that is it possable to handle multi account (more then one user) on one iOS spotify App ?? I am Premium Family account user.   Pls. give me some advise.   Tha...
  • riskvsreward
  • Newbie
  • 10860 Views
  • 10 replies
  • 0 likes
  • 10860 Views
  • 10 replies
  • 0 likes

Superuser Contribution New issue with volume changes :/

it does not have any effect on local fileswhen I remember it used to just the same. not anymore. Plan/PremiumCountry Deviceiphone13 proOperating System(latest.) My Question or Issuevolume changes work fine nowbut only on spotify songsNOT local songs,...

  • Roadie
  • it does not have any effect on local files when I remember it used to just the same.  not anymore.    Plan /Premium Country   Device iphone13 pro Operating System (late...
  • Vasil
  • Moderator
  • 1126 Views
  • 17 replies
  • 1 likes
  • 1126 Views
  • 17 replies
  • 1 likes

How to turn off songs marked as new release in playlists?

PlanPremium CountryAustralia DeviceiPhone 14 ProOperating SystemiOS 17.4.1 My Question or IssueA new feature has just appeared for me where songs in some playlists are marked as ‘New Release’. This is a good idea in theory however with the songs that...

  • Newbie
  • Plan Premium  Country Australia  Device iPhone 14 Pro Operating System iOS 17.4.1   My Question or Issue A new feature has just appeared for me where songs in some playlists ...
  • MateusM
  • Spotify Star
  • 437 Views
  • 2 replies
  • 1 likes
  • 437 Views
  • 2 replies
  • 1 likes