Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 36557 Views
  • 15 replies
  • 36 likes
  • 36557 Views
  • 15 replies
  • 36 likes

Superuser Contribution Can’t pause podcast with Bluetooth while on a speed other than x1.0

I like to listen to podcasts on 1.5 speed. However I’m not able to ever pause them using any Bluetooth device. It always has to paused using my phonePlanPremiumCountryUSADeviceIphone 8+Operating System(iOS 10.) My Question or Issue

  • Casual Listener
  • I like to listen to podcasts on 1.5 speed. However I’m not able to ever pause them using any Bluetooth device. It always has to paused using my phone Plan Premium Country USA Device Iphone 8+ ...
  • Travisplo
  • Regular
  • 4551 Views
  • 22 replies
  • 2 likes
  • 4551 Views
  • 22 replies
  • 2 likes

Superuser Contribution Bluetooth Play/Pause Button Problems

Spotify Premium USiPhone XRiOS 12.4Spotify App 8.15.17When playing podcasts via Bluetooth AND podcast speed is NOT 1x (I usually listen at 1.25x, but have tried other speeds), the Spotify app will not pause when the Play/Pause button on the headphone...

  • Visitor
  • Spotify Premium US iPhone XR iOS 12.4 Spotify App 8.15.17 When playing podcasts via Bluetooth AND podcast speed is NOT 1x (I usually listen at 1.25x, but have tried other speeds), the Spotify a...
  • Travisplo
  • Regular
  • 2937 Views
  • 15 replies
  • 3 likes
  • 2937 Views
  • 15 replies
  • 3 likes

Solved!! My playlists are always on shuffle even though it's not on shuffle mode

Everytime I start playing music I click the first song at the top of my playlist, I've set mine to recently added music first. I want it to play in the order from most recent song and down the list in that order, however all that's happening is my mu...

  • Casual Listener
  • Everytime I start playing music I click the first song at the top of my playlist, I've set mine to recently added music first. I want it to play in the order from most recent song and down the list i...
  • Bittencourt
  • Spotify Star
  • 294 Views
  • 5 replies
  • 0 likes
  • 294 Views
  • 5 replies
  • 0 likes

app won't let me sign in but I'm a premium subscriber

I get error message 22It says app is restricted to premium. My account is premium. what's happening?

  • Visitor
  • I get error message 22 It says app is restricted to premium. My account is premium. what's happening?
  • Bittencourt
  • Spotify Star
  • 127 Views
  • 1 replies
  • 0 likes
  • 127 Views
  • 1 replies
  • 0 likes

Superuser Contribution Player for audiobooks

Hello,I'm a big fan of Spotify and enjoy the variety of music it offers. Lately, I've been listening to more audiobooks. Unfortunately, I find the regular playback interface for audiobooks a bit challenging to use. It doesn't seem well-suited for the...

  • Newbie
  • Hello, I'm a big fan of Spotify and enjoy the variety of music it offers. Lately, I've been listening to more audiobooks. Unfortunately, I find the regular playback interface for audiobooks a bit ch...
  • Novy
  • Moderator
  • 177 Views
  • 1 replies
  • 0 likes
  • 177 Views
  • 1 replies
  • 0 likes

Superuser Contribution Please fix the new Spotify update 8.9.18 to support Apple Watch SE with iPhone IOS 16.7.5

I recently updated my iPhone 8 to IOS 16.7.5 as well as my Spotify App to 8.9.18 and all of a sudden the Spotify App won't open on my Apple Watch SE.When I click on Spotify on my watch, it doesn't open - it almost 'jitters / zooms' and then nothing. ...

  • Casual Listener
  • I recently updated my iPhone 8 to IOS 16.7.5 as well as my Spotify App to 8.9.18 and all of a sudden the Spotify App won't open on my Apple Watch SE. When I click on Spotify on my watch, it doesn'...
  • Joan
  • Moderator
  • 362 Views
  • 1 replies
  • 0 likes
  • 362 Views
  • 1 replies
  • 0 likes

Spotify Plays the Wrong Song and No Solutions Work

PlanFreeCountryUKDevice(iPhone 5) My Question or Issue Hi, I installed Spotify on my iPhone this morning and it nearly always plays a different song to the one I’ve clicked on - I’ve looked through on here a lot and none of the solutions I can try (a...

  • Casual Listener
  • Plan Free Country UK Device (iPhone 5)   My Question or Issue   Hi,   I installed Spotify on my iPhone this morning and it nearly always plays a different song to the one I’...
  • MagicalDancer37
  • Newbie
  • 33726 Views
  • 14 replies
  • 0 likes
  • 33726 Views
  • 14 replies
  • 0 likes

Superuser Contribution Spotify automatically opening iPhone app when playing from MacBook

Okay, so sometimes I will play Spotify from my computer (MacBook Pro), and my phone (iPhone XS) will literally start saying Spotify is playing on my Mac. I do not mind when the phone and computer sync, but if the app is NOT even open on my phone, I d...

  • Newbie
  • Okay, so sometimes I will play Spotify from my computer (MacBook Pro), and my phone (iPhone XS) will literally start saying Spotify is playing on my Mac. I do not mind when the phone and computer syn...
  • cparnot
  • Visitor
  • 3051 Views
  • 4 replies
  • 2 likes
  • 3051 Views
  • 4 replies
  • 2 likes

Premium Glich

PlanFreeCountry DeviceiPhoneOperating SystemiOS 17 My Question or IssueThere is a bug where you get premium by accident even tho u did not pay for it

  • Visitor
  • Plan Free Country   Device iPhone Operating System iOS 17   My Question or Issue There is a bug where you get premium by accident even tho u did not pay for it
  • Anyk17
  • Spotify Star
  • 240 Views
  • 1 replies
  • 0 likes
  • 240 Views
  • 1 replies
  • 0 likes

Superuser Contribution How do I sync podcasts listening history between my iPhone and iPad.

If I listen to half of a podcast on my iPad then want to continue listening on my iPhone Spotify does not know where I left off. Stitcher did that automatically. Can’t figure out how to do that with Spotify. I only have one Spotify account.

  • Visitor
  • If I listen to half of a podcast on my iPad then want to continue listening on my iPhone Spotify does not know where I left off. Stitcher did that automatically. Can’t figure out how to do that wit...
  • Yordan
  • Moderator
  • 336 Views
  • 1 replies
  • 0 likes
  • 336 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify on the most recent version without the new update

Plan:PremiumCountryCanadaDeviceIphone 12 Title might be a little confusing, but let me explain.You know the recent spotify update, the one that allows you to scroll through 30 second clips of an album/discography? Yeah, well i don’t have that yet. I ...

  • Newbie
  • Plan: Premium Country Canada Device Iphone 12   Title might be a little confusing, but let me explain. You know the recent spotify update, the one that allows you to scroll through 30 se...
  • AlejaR
  • Moderator
  • 720 Views
  • 1 replies
  • 0 likes
  • 720 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify Jam/Group Session not showing up for me.

I am using iOS 17 with version 8.6.42 of Spotify.Spotify Jam/Group session doesn't appear.I am using a free account, which I thought supported spotify Jam.

  • Regular
  • I am using iOS 17 with version 8.6.42 of Spotify. Spotify Jam/Group session doesn't appear. I am using a free account, which I thought supported spotify Jam.  
  • AlejaR
  • Moderator
  • 5441 Views
  • 4 replies
  • 0 likes
  • 5441 Views
  • 4 replies
  • 0 likes

Superuser Contribution Local files; 'Can't play this track' in device list

PlanPremiumCountryUK Device(iPhone 12, Macbook Pro Mid 2015, Sonos Play5, Play1, Playbase) My Question or IssueSo, I've added a few tracks from a local file server location into a playlist. I can play the tracks without issue on my phone and on my Ma...

  • Newbie
  • Plan Premium Country UK   Device (iPhone 12, Macbook Pro Mid 2015, Sonos Play5, Play1, Playbase)   My Question or Issue So, I've added a few tracks from a local file server locatio...
  • jbkelman
  • Newbie
  • 615 Views
  • 2 replies
  • 0 likes
  • 615 Views
  • 2 replies
  • 0 likes

Solved!! Option to download podcasts to Apple Watch suddenly gone

PlanPremiumCountryUSADeviceiPhone 13 Pro and Apple Watch series 7Operating SystemiOS 17.3.1 My Question or IssueThe option to download a podcast to Apple Watch disappeared today. None of the Spotify help center content is updated to reflect this chan...

  • Casual Listener
  • Plan Premium Country USA Device iPhone 13 Pro and Apple Watch series 7 Operating System iOS 17.3.1   My Question or Issue The option to download a podcast to Apple Watch disappeared to...
  • gorsbysito
  • Casual Listener
  • 452 Views
  • 1 replies
  • 0 likes
  • 452 Views
  • 1 replies
  • 0 likes

Superuser Contribution My lyrics in Spotify don’t play, only hear background

Basically when I play a song which had lyrics all I can hear is the background, I’m on a IPhone 10 and Spotify states that there are lyrics although I can’t hear it

  • Regular
  • Basically when I play a song which had lyrics all I can hear is the background, I’m on a IPhone 10 and Spotify states that there are lyrics although I can’t hear it
  • OscarDC
  • Moderator
  • 494 Views
  • 5 replies
  • 0 likes
  • 494 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Play a playlist folder in ios

I would just like to be able to play or shuffle a "playlist folder" like you can on the desktop app.

  • Casual Listener
  • I would just like to be able to play or shuffle a "playlist folder" like you can on the desktop app.  
  • danelbaz
  • Casual Listener
  • 19109 Views
  • 18 replies
  • 37 likes
  • iOS
    play multiple playlists
    playlist folder
  • 19109 Views
  • 18 replies
  • 37 likes

Solved!!Superuser Contribution Top 1% of listener notification led to nothing?

Riding on the bus I received a push notification saying something along the lines of, “You’re one of the top 1% of Led Zeppelin’s fans” and when I tapped it the Spotify app opened up to a network error page. My phone was connected to the internet jus...

  • Casual Listener
  • Riding on the bus I received a push notification saying something along the lines of, “You’re one of the top 1% of Led Zeppelin’s fans” and when I tapped it the Spotify app opened up to a network err...
  • dliaree
  • Visitor
  • 67325 Views
  • 67 replies
  • 23 likes
  • 67325 Views
  • 67 replies
  • 23 likes

Superuser Contribution Not getting 30 mins of uninterrupted listening

PlanFreeCountryAmericaDeviceiPhone 8Operating SystemiOS 11 My Question or IssueWhen I get the “watch this ad to get 30 minutes of uninterrupted listening” ad, I am too often not getting a full thirty minutes. At first I thought I was just thinking it...

  • Newbie
  • Plan Free Country America Device iPhone 8 Operating System iOS 11   My Question or Issue When I get the “watch this ad to get 30 minutes of uninterrupted listening” ad, I am too often ...
  • 7_27
  • Newbie
  • 10264 Views
  • 14 replies
  • 15 likes
  • 10264 Views
  • 14 replies
  • 15 likes

Superuser Contribution How do I add back a song I accidentally removed from my daily mix?

I accidentally clicked to remove it from my daily mix because I was trying to rewind the song on my phone and I pressed the little minus button. I really liked my daily mixes but I don't think i'll be using it anymore unless I can fix this bc its one...

  • Visitor
  • I accidentally clicked to remove it from my daily mix because I was trying to rewind the song on my phone and I pressed the little minus button. I really liked my daily mixes but I don't think i'll b...
  • Eni
  • Moderator
  • 556 Views
  • 3 replies
  • 0 likes
  • 556 Views
  • 3 replies
  • 0 likes