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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 37165 Views
  • 15 replies
  • 36 likes
  • 37165 Views
  • 15 replies
  • 36 likes

Superuser Contribution Unable to control other devices through Spotify from my iPhone

PlanPremiumCountryIcelandDeviceiPhone 12 ProOperating SystemiOS 17.3.1 My Question or Issue1. I start a playlist on my PC or TV2. Later on I open Spotify on my iPhone to skip/like/return to a song3. The playing track momentarily appears at the bottom...

  • Visitor
  • Plan Premium Country Iceland Device iPhone 12 Pro Operating System iOS 17.3.1   My Question or Issue 1. I start a playlist on my PC or TV 2. Later on I open Spotify on my iPhone to sk...
  • Eni
  • Moderator
  • 202 Views
  • 1 replies
  • 0 likes
  • 202 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to Only Listen to Songs on Playlist

Hello! I have Premium and am in the US on an iPhone XR. I have a playlist that I want to listen to and Spotify keeps playing songs that aren't on that playlist. I'm really frustrated because I just want to listen to the 10 songs on this list and it i...

  • Newbie
  • Hello! I have Premium and am in the US on an iPhone XR.   I have a playlist that I want to listen to and Spotify keeps playing songs that aren't on that playlist. I'm really frustrated because...
  • Amasea
  • Visitor
  • 5446 Views
  • 4 replies
  • 0 likes
  • 5446 Views
  • 4 replies
  • 0 likes

Superuser Contribution BUG: Can't tap into scrub / seek bar on iOS devices

There is a bug with the iOS app where you can't tap into the scrub / seek bar to skip to a specific part of the song playing. You always have to hold the little dot and drag it to the corresponding timestamp. It's really fiddly and annoying. The issu...

  • Casual Listener
  • There is a bug with the iOS app where you can't tap into the scrub / seek bar to skip to a specific part of the song playing. You always have to hold the little dot and drag it to the corresponding...
  • Joan
  • Moderator
  • 210 Views
  • 1 replies
  • 0 likes
  • 210 Views
  • 1 replies
  • 0 likes

Superuser Contribution Forgotten email and password for my spotify account

Trying to set up my Spotify account with all my playlists to a new Samsung tablet. Can't access my profile on Spotify on old tablet for some reason so can't find out what email address it's set up with

  • Visitor
  • Trying to set up my Spotify account with all my playlists to a new Samsung tablet. Can't access my profile on Spotify on old tablet for some reason so can't find out what email address it's set up wi...
  • Joan
  • Moderator
  • 143 Views
  • 1 replies
  • 0 likes
  • 143 Views
  • 1 replies
  • 0 likes

Superuser Contribution “Clear All” button has disappeared when adding/removing a song from multiple playlists

PlanPremiumCountryUSADevice(iPhone 13 Pro Max)Operating System(iOS 17.2.1) My Question or IssueIt used to be that you could press a button that said “Clear All” at the top right when adding/removing a song in order to remove them from all playlists y...

  • Newbie
  • Plan Premium Country USA Device (iPhone 13 Pro Max) Operating System (iOS 17.2.1)   My Question or Issue It used to be that you could press a button that said “Clear All” at the top ri...
  • MihailY
  • Moderator
  • 222 Views
  • 3 replies
  • 1 likes
  • 222 Views
  • 3 replies
  • 1 likes

Solved!! Access to Spotify favorites no longer possible via Apple Siri?

HiSome days ago, when I said to Siri "Hey Siri, play my favorite songs on Spotify", it would do that. Now, as I retried today, Siri said "Spotify does not support this functionality". What happened? Is there anywhere a setting I have to activate or h...

  • Casual Listener
  • Hi Some days ago, when I said to Siri "Hey Siri, play my favorite songs on Spotify", it would do that. Now, as I retried today, Siri said "Spotify does not support this functionality". What happened...
  • mwepfer56
  • Casual Listener
  • 265 Views
  • 2 replies
  • 0 likes
  • My Favorites
    Siri
  • 265 Views
  • 2 replies
  • 0 likes

Superuser Contribution Local Files are unable to play despite being downloaded

The same three songs refuse to play on my phone, even though they play fine on my PC where they are hosted. If I go through the files app on my phone, I can find the files there and verify that they are downloaded and they even play perfectly fine th...

  • Casual Listener
  • The same three songs refuse to play on my phone, even though they play fine on my PC where they are hosted. If I go through the files app on my phone, I can find the files there and verify that they ...
  • Susan_GP
  • Moderator
  • 158 Views
  • 1 replies
  • 0 likes
  • 158 Views
  • 1 replies
  • 0 likes

Superuser Contribution Local Songs not playing on iphone

I am having an issue where my local files will play on my macbook, but for whatever reason my iphone gives me a hard time. Essentially on my iphone I can see all the songs but when I go to click on them, it basically "flashes" as if it's about to pla...

  • Visitor
  • I am having an issue where my local files will play on my macbook, but for whatever reason my iphone gives me a hard time. Essentially on my iphone I can see all the songs but when I go to click on t...
  • Susan_GP
  • Moderator
  • 122 Views
  • 1 replies
  • 1 likes
  • 122 Views
  • 1 replies
  • 1 likes

Superuser Contribution No back option in queue

PlanPremiumCountrySpainDevice(iPhone 15 ProOperating SystemiOS 17 My Question or IssueI can no longer see the back option when I enter my queue, I have to click on “go to radio” on any song to get out of the screen

  • Casual Listener
  •   Plan Premium Country Spain Device (iPhone 15 Pro Operating System iOS 17   My Question or Issue I can no longer see the back option when I enter my queue, I have to click on “g...
  • Eni
  • Moderator
  • 142 Views
  • 1 replies
  • 0 likes
  • 142 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Playlist goes missing

PlanPremiumCountryIndiaDevice(iPhone 14)Operating System(iOS 17.1.) My Question or IssueI have a playlist with 800+ songs. It has disappeared since today. The play list name is Everlasting collections

  • Regular
  • Plan Premium Country India Device (iPhone 14) Operating System (iOS 17.1.)   My Question or Issue I have a playlist with 800+ songs. It has disappeared since today. The play list name ...
  • Not applicable
  • 1756 Views
  • 10 replies
  • 0 likes
  • 1756 Views
  • 10 replies
  • 0 likes

Superuser Contribution home screen not showing music feed or podcasts

i went to go try out the ai dj since i have premium and i just noticed my home tan doesn’t have a music or podcasts tab what’s up with this ??

  • Casual Listener
  • i went to go try out the ai dj since i have premium and i just noticed my home tan doesn’t have a music or podcasts tab what’s up with this ??
  • Lasure
  • Casual Listener
  • 7581 Views
  • 59 replies
  • 7 likes
  • 7581 Views
  • 59 replies
  • 7 likes

Superuser Contribution Allow Explocit content

PlanPremiumCountry United States Device Iphone 6sOperating SystemiOS 10 My Question or Issue I tried to turn on explicit content but it requires touch ID, which is broken on my phone. So so far it looks like theres no other way to turn it on

  • Newbie
  •   Plan Premium Country  United States  Device  Iphone 6s Operating System iOS 10   My Question or Issue  I tried to turn on explicit content but it requires t...
  • MattSuda
  • Spotify Star
  • 2230 Views
  • 7 replies
  • 1 likes
  • explicit content
  • 2230 Views
  • 7 replies
  • 1 likes

Solved!!Superuser Contribution Turn off recommended songs?

PlanPremiumCountryUSDevice(iPhoneOperating System(iOS My Question or IssueI am new to Spotify premium, I have spent days researching how to stop recommended songs from playing while I listen to my created playlists and can’t make it stop. It will pla...

  • Regular
  •   Plan Premium Country US Device (iPhone Operating System (iOS  My Question or Issue I am new to Spotify premium, I have spent days researching how to stop recommended songs from ...
  • Mia33
  • Casual Listener
  • 108999 Views
  • 38 replies
  • 5 likes
  • auto play
    Playlists
    recommended
    songs
  • 108999 Views
  • 38 replies
  • 5 likes

Superuser Contribution On my iPhone, there is no audio on any song or podcast selection.

It shows that the song is playing, but there is no volume. Phone volume is fully up. Bluetooth is connected. Other Bluetooth apps (XM) operate fine. The problem is only resolved if I turn off the phone and restart it.

  • Visitor
  • It shows that the song is playing, but there is no volume. Phone volume is fully up. Bluetooth is connected. Other Bluetooth apps (XM) operate fine. The problem is only resolved if I turn off the pho...
  • Eni
  • Moderator
  • 217 Views
  • 1 replies
  • 0 likes
  • 217 Views
  • 1 replies
  • 0 likes

Superuser Contribution stuck on dowloading

PlanPremiumCountryCanadaDevice(iPhone Operating System(Current IOS build) As the title suggests, starting today, when I added new songs to my library all songs are stuck in downloading mode, I don't know what the issue is.

  • Casual Listener
  • Plan Premium Country Canada Device (iPhone 😎 Operating System (Current IOS build)   As the title suggests, starting today, when I added new songs to my library all songs are stuck in d...
  • Eni
  • Moderator
  • 138 Views
  • 1 replies
  • 0 likes
  • issue
  • 138 Views
  • 1 replies
  • 0 likes

Solved!! Where I Can Download An Older Version Of Spotify

Hi There, I was wondering where I can download an older version of the Spotify App? Like a Link or something I can click on and download. I can't do it from the app store 'cause I have an iPhone 4s which Spotify doesn't support, and I didn't download...

  • Composer
  • Hi There, I was wondering where I can download an older version of the Spotify App? Like a Link or something I can click on and download. I can't do it from the app store 'cause I have an iPhone 4s w...
  • Karan61
  • Visitor
  • 157936 Views
  • 14 replies
  • 4 likes
  • 157936 Views
  • 14 replies
  • 4 likes

Low quality music

PlanPremiumCountryBrazilDevice(iPhone 15 Pro Max)Operating System(iOS 17.4) My Question or IssueHello everybody!I'm having a problem with the quality of the music playing. It feels like I'm listening in the worst possible quality.I always set my iPho...

  • Newbie
  • Plan Premium Country Brazil Device (iPhone 15 Pro Max) Operating System (iOS 17.4)   My Question or Issue Hello everybody! I'm having a problem with the quality of the music playing. ...
  • Bittencourt
  • Spotify Star
  • 129 Views
  • 1 replies
  • 0 likes
  • 129 Views
  • 1 replies
  • 0 likes

Superuser Contribution No aparece la carpeta de archivos locales en Tu Biblioteca

He activado la opción de mostrar archivos locales en la aplicación de Spotify de mi iPhone pero la carpeta de Archivos Locales no se muestra en mi biblioteca.

  • Visitor
  • He activado la opción de mostrar archivos locales en la aplicación de Spotify de mi iPhone pero la carpeta de Archivos Locales no se muestra en mi biblioteca.
  • Suriel_RDZ
  • Visitor
  • 640 Views
  • 2 replies
  • 0 likes
  • 640 Views
  • 2 replies
  • 0 likes

Superuser Contribution 99 red balloons plays as 99 luft balloons

When I play 99 red balloons in my liked songs what I hear is 99 luft balloons(the German version). This wasn’t always the case as it used to play in English. This started after the wrap up.

  • Visitor
  • When I play 99 red balloons in my liked songs what I hear is 99 luft balloons(the German version). This wasn’t always the case as it used to play in English. This started after the wrap up.
  • Yordan
  • Moderator
  • 202 Views
  • 1 replies
  • 1 likes
  • 202 Views
  • 1 replies
  • 1 likes