Can't connect with mobile data

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Can't connect with mobile data

Casual Listener

Plan

Premium - family

Country

Austria (Provider drei)

Device

iPhone X

Operating System

iOS 13.1.3

 

My Question or Issue

Hello, I'm facing troubles with spotify for a week now. When I'm on a WiFi everything works fine, but the moment I'm using my mobile data, it says that I'm not connected to the internet. I can't search for songs, play any albums, only my downloaded playlists.
I've tried: deleting and reinstalling Spotify
switching off and on my phone, soft resetting it too

resetting all my network settings
turning airplane mode on, off, same with mobile data - but it still doesn't work.
Everything else works with my mobile data, I'm not in offline mode within spotify, mobile data usage is enabled for the app. Latest version of spotify is installed, and my phone is also up to date. I'm really at lost here. 😞 

10 Replies
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Re: Can't connect with mobile data

Rock Star 16
Rock Star 16

Hey @Scully80, welcome to the Community.

Hope you're doing great!

Could you go to Settings > Playback > Offline Mode and make sure it is off?

 

I'd also suggest using the Sign Out Everywhere and Remove Offline Devices options from your Spotify account page.

 

Thanks 🙂

LoxerRock Star 16
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Note: I'm not a Spotify employee.
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Re: Can't connect with mobile data

Newbie

I would recommend going to your iPhone Settings<Cellular Data<Spotify make sure that you have cellular data on for the app. 

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Re: Can't connect with mobile data

Regular

I have the same issue, did you find a solution?

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Re: Can't connect with mobile data

Visitor

I tried many things to get my spotify family premium to work on cellular data.  My husband and kids accounts (also on iPhones) never had a problem.  Finally I went to settings / general / and reset all settings.  I have wifi off, and it is working fine over cellular data connection.  1 hour on spotify chat and 20 minutes waiting for my phone's support line after trying almost everything I could think of to rectify the mysterious bug that would turn the cellular data toggle off on its own (only for spotify) didn't help until I read the right comment from someone else on this support string.  Thanks and I hope this help someone else!

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Re: Can't connect with mobile data

Regular
Even I faced this issue for the past few days.Tried contacting Spotify support but they couldn't give a solution. after hours of trial and error I found out that it is carrier issue .The solution is to turn your 4G VoLTE off ( voice over LTE) In your mobile cellular settings. I dunno where is this setting in Android but it should definitely be there. On iPhone go to settings --> mobile data -->mobile data options -->voice&data --> select 4G,VoLTE Off. This is a workaround solution for now.
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Re: Can't connect with mobile data

Casual Listener

I've been having the same issue for weeks now, and I have tried everything that has been said before (loging out from all devices, reset all network settings, checking that mobile data is enabled for Spotify...)

I'm able to connect using WiFi, but not 4G mobile data. However I found out today that it works when I force my iPhone to use 3G mobile data.

Does anyone know if this is a carrier issue or a Spotify problem?


Thanks!

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Re: Can't connect with mobile data

Regular

@Alex28030 May I know which mobile network your are using?

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Re: Can't connect with mobile data

Casual Listener

@vamarul I'm using Nova, in Iceland.

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Re: Can't connect with mobile data

Regular

Vodafone, India 

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