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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 37153 Views
  • 15 replies
  • 36 likes
  • 37153 Views
  • 15 replies
  • 36 likes

Superuser Contribution After switching to free plan, I can no longer play any songs

I’ve recently moved countries and came to the end of my premium, since then I’ve been unable to play any songs from anyone.Every single artist and playlist songs is greyed and pressing the play button doesn’t do anything nor does it make the song hot...

  • Newbie
  • I’ve recently moved countries and came to the end of my premium, since then I’ve been unable to play any songs from anyone. Every single artist and playlist songs is greyed and pressing the play b...
  • Yordan
  • Moderator
  • 180 Views
  • 1 replies
  • 0 likes
  • 180 Views
  • 1 replies
  • 0 likes

Problem with complete discography

PlanPremiumCountryGermanyDeviceiPhone 12Operating SystemiOS 17 My Question or IssueHi everyone. A couple of days now I cannot see the full discography of many artists. In the preview I See the thumbnails, but when I Click for the full discography, I ...

  • Casual Listener
  • Plan Premium Country Germany Device iPhone 12 Operating System iOS 17   My Question or Issue Hi everyone.  A couple of days now I cannot see the full discography of many artists....
  • Amayy
  • Spotify Star
  • 189 Views
  • 3 replies
  • 0 likes
  • 189 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution [iOS, Preview widget] Songs from the preview widget for the playlist are not in the actual playlist

I’m swiping through a few songs in preview widget for featured playlist at Home screen and like them, so I decide to listen to the whole playlist, and tap “play” right from the widget. Surprisingly, songs that were shown in a widget and sparked my in...

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  • Music Fan
  • I’m swiping through a few songs in preview widget for featured playlist at Home screen and like them, so I decide to listen to the whole playlist, and tap “play” right from the widget.   Surpr...
  • 11163814285
  • Music Fan
  • 345 Views
  • 6 replies
  • 0 likes
  • 345 Views
  • 6 replies
  • 0 likes

Permanently disable smart Shuffle

I am so tired of the smart Shuffle. I cannot even fully explain to you how useless of a thing it is. if it was its own thing, and I could toggle it on or off I’d be fine with that but being someone else who puts music in a playlist because I specific...

  • Visitor
  • I am so tired of the smart Shuffle. I cannot even fully explain to you how useless of a thing it is. if it was its own thing, and I could toggle it on or off I’d be fine with that but being someone e...
  • Scib
  • Newbie
  • 556 Views
  • 3 replies
  • 7 likes
  • 556 Views
  • 3 replies
  • 7 likes

Superuser Contribution Incorrect Number of Songs

DeviceiPhone 12Operating SystemiOS 14 My Question or Issue The number of songs in "Liked Songs" is incorrect. When you have 99 songs and like one more song, the total number will be 101 instead of 100.

  • Casual Listener
  • Device iPhone 12 Operating System iOS 14   My Question or Issue   The number of songs in "Liked Songs" is incorrect. When you have 99 songs and like one more song, the total number w...
  • BasHof
  • Casual Listener
  • 1591 Views
  • 4 replies
  • 0 likes
  • 1591 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution İpad canvas wont working

Hi im using ipad air 5 it has the latest version of iOS 17.3 canvas option is on but it never shows how can i fix

  • Casual Listener
  • Hi im using ipad air 5 it has the latest version of iOS 17.3 canvas option is on but it never shows how can i fix
  • vertexium
  • Newbie
  • 649 Views
  • 8 replies
  • 0 likes
  • 649 Views
  • 8 replies
  • 0 likes

failed payment help

The payment failed. Please try again, use a different payment card or a different payment method. Go to our support.

  • Visitor
  • The payment failed. Please try again, use a different payment card or a different payment method. Go to our support.
  • Not applicable
  • 219 Views
  • 3 replies
  • 0 likes
  • 219 Views
  • 3 replies
  • 0 likes

Superuser Contribution Lower Pitch on Music on all my devices

PlanPremiumCountryUnited StatesDeviceiPhone 15 Pro, Samsung TV, Inspiron 5579Operating SystemiOS 17.5.1 (iPhone), Version 2501 (Samsung TV), Windows 10 Version 22H2 (Inspiron) My Question or IssueThe pitch on all my music between these three devices ...

  • Newbie
  • Plan Premium Country United States Device iPhone 15 Pro, Samsung TV, Inspiron 5579 Operating System iOS 17.5.1 (iPhone), Version 2501 (Samsung TV), Windows 10 Version 22H2 (Inspiron)   ...
  • Novy
  • Moderator
  • 128 Views
  • 1 replies
  • 0 likes
  • 128 Views
  • 1 replies
  • 0 likes

30 minutes of uninterrupted music not working

For the past few days the 30 minutes of add free music has not been working. I keep getting the “Watch this short video to get 30 minutes of uninterrupted listening” and then nothing would happen. I wouldn’t even get the video for said 30 minutes. I’...

  • Newbie
  • For the past few days the 30 minutes of add free music has not been working. I keep getting the “Watch this short video to get 30 minutes of uninterrupted listening” and then nothing would happen. I ...
  • Delipoo
  • Visitor
  • 206 Views
  • 2 replies
  • 0 likes
  • 206 Views
  • 2 replies
  • 0 likes

Superuser Contribution How to edit my homepage (specifically playlists from the past)

My issue is the following; I listened to someone's playlist once, and now I see it everyday on my homepage (in A jump to the past) It's really uncomfortable for emotional reasons and no matter how many playlists I listen to, this one WON'T go away an...

  • Newbie
  • My issue is the following;   I listened to someone's playlist once, and now I see it everyday on my homepage (in A jump to the past) It's really uncomfortable for emotional reasons and no...
  • KILLSANTASPACEBUG1
  • Regular
  • 34909 Views
  • 16 replies
  • 19 likes
  • 34909 Views
  • 16 replies
  • 19 likes

Superuser Contribution Download counter is frozen

I've got an iPhone 11 Pro, have a premium account, based in the Czech Republic, running the latest version of Spotify available from the App Store. I had been noticing an glitch where the connection between my airpods and Spotify would stop and drop ...

  • Casual Listener
  • I've got an iPhone 11 Pro, have a premium account, based in the Czech Republic, running the latest version of Spotify available from the App Store.   I had been noticing an glitch where the co...
  • Not applicable
  • 1064 Views
  • 10 replies
  • 2 likes
  • 1064 Views
  • 10 replies
  • 2 likes

Superuser Contribution Canvas/preview videos no longer work if I have 'reduce motion' enabled in iOS.

Within the past few weeks canvas and preview videos no longer work, it just shows a static image that does not move. If I disable 'reduce motion' under iOS settings (under Accessibility > Motion) then the videos start working again, however, this was...

  • Casual Listener
  • Within the past few weeks canvas and preview videos no longer work, it just shows a static image that does not move. If I disable 'reduce motion' under iOS settings (under Accessibility > Motion) ...
  • Ivelina
  • Moderator
  • 161 Views
  • 1 replies
  • 0 likes
  • Canvas
    iOS
    video
  • 161 Views
  • 1 replies
  • 0 likes

Superuser Contribution Local files not appearing on spotify

I've done every step but no matter what I do I can't get the local files folder to appear in my library.

  • Newbie
  • I've done every step but no matter what I do I can't get the local files folder to appear in my library.
  • Yordan
  • Moderator
  • 756 Views
  • 11 replies
  • 2 likes
  • 756 Views
  • 11 replies
  • 2 likes

Sleep timer is missing

PlanPremiumCountryUSADeviceiPhone 14 Pro Max Operating SystemiOS 17.5.1 My Question or IssueHi, when I was listening to a playlist, I used to be able to tap the three … menu within the playlist and select a sleep timer option. Sleep timer has complet...

  • Casual Listener
  • ...hree … menu within the playlist and select a sleep timer option. Sleep timer has completely disappeared from that menu. I have tried making the playlist public, private. I have tried logging out and in a...
  • bubblemonkey
  • Casual Listener
  • 298 Views
  • 4 replies
  • 0 likes
  • 298 Views
  • 4 replies
  • 0 likes

Superuser Contribution Completely closing/stopping a song on Spotify

PlanPremiumCountryUnited KingdomDeviceiPhone 11 ProOperating SystemiOS latest My Question or IssueThis is infuriating to Google because everything I find is the reverse of my issue. On the Spotify app on my iPhone the only option is to pause a song, ...

  • Newbie
  • Plan Premium Country United Kingdom Device iPhone 11 Pro Operating System iOS latest   My Question or Issue This is infuriating to Google because everything I find is the reverse of my...
  • Galabouri
  • Visitor
  • 30050 Views
  • 10 replies
  • 4 likes
  • 30050 Views
  • 10 replies
  • 4 likes

Superuser Contribution Apple Watch downloads failed

PlanPremiumCountry Device(iPhone 12Operating System(iOS 10, My Question or IssueI have a playlist that is downloaded on my iPhone (12), when I select “download to Apple Watch “ it instantly says “failed” In The downloads of my watch .. .(series 6)

  • Casual Listener
  • Plan Premium Country   Device (iPhone 12 Operating System (iOS 10,   My Question or Issue I have a playlist  that is downloaded on my iPhone (12), when I select “download to ...
  • Paulsbeaton
  • Visitor
  • 36313 Views
  • 30 replies
  • 6 likes
  • 36313 Views
  • 30 replies
  • 6 likes

Superuser Contribution App crashing

I have a premium plan, USA, iPhone 7 updated to 15.7.3 and I have the latest update for Spotify. When I open the app, it crashes immediately. I’ve tried restarting the phone, uninstalling the app and reinstalling it, logging in and logging out of Spo...

  • Casual Listener
  • I have a premium plan, USA, iPhone 7 updated to 15.7.3 and I have the latest update for Spotify. When I open the app, it crashes immediately. I’ve tried restarting the phone, uninstalling the app and...
  • MrKennedy13
  • Visitor
  • 1019 Views
  • 4 replies
  • 1 likes
  • 1019 Views
  • 4 replies
  • 1 likes

Superuser Contribution Spotify switching devices

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/Premium PremiumCountry UK Device iPhone14(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Androi...

  • Casual Listener
  •  None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Premium Country UK   Device iPhone14 (iPhone ...
  • Trevk
  • Casual Listener
  • 158 Views
  • 3 replies
  • 0 likes
  • 158 Views
  • 3 replies
  • 0 likes

Unavailable for listening on

We have an Amazon Alexa account synced with Spotify. Alexa app sees all the Echo devices online and connected. Spotify seems then all listed under the Connect device menu. However, certain devices at random will show “unavailable for listening on.” T...

  • Visitor
  • We have an Amazon Alexa account synced with Spotify. Alexa app sees all the Echo devices online and connected. Spotify seems then all listed under the Connect device menu. However, certain devices at...
  • skipperhampton
  • Newbie
  • 2988 Views
  • 5 replies
  • 0 likes
  • 2988 Views
  • 5 replies
  • 0 likes