Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with Spotify for iOS devices
As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...
It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...
MattSuda
PlanPremiumCountrySingaporeDeviceiPhone 13Operating SystemiOS 16.2 My Question or IssueThe quick scroll bar on the side does not seem to be working on podcasts, no matter how long the episode list is. I have tried updating and reinstalling but to no ...
PlanPremium FamilyCountryRomaniaDeviceiPhone 14 proOperating SystemLatest My Question or IssueHello,for a couple of weeks now and all of a sudden Spotify Connect is acting hectic in the sense that it’s not playing the selected song, it skips them aft...
I was working out at the gym and was playing a old song on my liked list but it was acting like I didn’t have the song on my list and would only play songs that I have recently added PlanPremiumCountryUnited States Deviceiphone 14 pro max(iPhone 8, S...
PlanPremiumCountryUSDeviceiPhone 14 PlusOperating SystemiOS 18.3.2 Hello! I have several hundred local files on my Spotify on both my iPhone and my computer. The method I used to add these files wasn’t exactly as suggested, but initially I added all ...
I don’t see option on my device to sort songs by the oldest to newest, I can sort only from the newest. I see that people with Android have this option. It seems like pretty basic feature which i don’t have (or don’t know how to do it, then pls help)...
PlanPremiumCountryUSDeviceiphone 6S/carplayOperating SystemiOS My Question or Issue: I understand there is the ability to turn shuffle play off. But my issue (I've tried search, and there are tons of shuffle play questions, can't find this specific i...
Spotify is unresponsive, and only ever plays one song in a playlist (and it lags). This began last week. Before that I had no issues.I only have about 20 playlists. I probably have about 150 liked songs. My iphone has spare storage space. I've tried ...
I use Spotify primarily for podcasts on a daily basis. I’ve tried re-installing, different WiFi networks, nothing is working. I will switch to a different provider if it cannot be fixed.
DevicesEverything except a device capable of putting a screen widget with a simple play/pause/skip function.Operating SystemsiPadOS, iOS 17 through 18 and back to the beginning.My Question or IssueA working “Home” screen widget with three buttons to ...
My wife and I are both having the same issue with Spotify. After we play a song from any playlist or album, Spotify automatically starts playing a random playlist from the past. We’ve tried logging out from all devices and testing it in different way...
PlanFreeCountryUKDevice(iPhone 5) My Question or Issue Hi, I installed Spotify on my iPhone this morning and it nearly always plays a different song to the one I’ve clicked on - I’ve looked through on here a lot and none of the solutions I can try (a...
PlanPremiumCountryUSADeviceiPhone 15Operating SystemiOS 17.5.1 Spotify is version 9.0.28. My Question or Issue As of a Spotify update within the past two weeks, one before the most current update of 9.0.28, every time I connect to a plug bluetooth re...
I know this has been asked previously but I can't seem to find a definitive answer that actually resolves this... When connected via USB (no bluetooth) on my 2012 Ford Fiesta, the app will constantly skip tracks after less than a second and keep doin...
PlanPremium CountryItaly DeviceApple Watch Operating SystemwatchOS 7.3.2 My Question or IssueHi, It has been severals weeks since I no longer see my AirPods connected to Apple Watch through Spotify app. Basically, when I try to switch the audio outpu...
Plan: Premium FamilyDevice: Iphone 12Operating System: iOS 16.5.1 My Question or IssueMy Spotify is set in English, but since few weeks the language in the Home section of the App is a mix of English and Russian, all the settings show in English, but...
PlanPremiumCountry Italy Device(iPhone 6s)Operating System(iOS 18.3.2) My Question or Issue while listening, if I receive a phone call (GSM), at the end of the call the audio stutters and the playback is intermittent.. I must necessarily unlock the i...
Open Spotify on a phoneFind collaborative album with more than 1 artist as authorRotate your phone – for some reason it rotates therePlanPremiumCountrySlovakiaDeviceiPhone 13miniOperating SystemiOS 18.3.1My Question or IssueFor some unexplained reaso...
I'm a premium subscriber using Spotify on my iPhone and iPad Pro. Ever since the last update, I'm no longer able to edit and sort songs within a playlist (even with the filter set to custom). Since the update, the edit function just has a pop-up wind...
When using Apple carplay in my Mercedes i recon a big difference in the sound quality, comparied to when i use bluethoot conected spotify to the original entertainment system. I believe the reason is because i trimmed the equalizer on the orignigal s...
When I search a song it plays that particular song onlyAnd changing songs every time is annoying