Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

  • Roadie
  • Dannythyuhh
  • Casual Listener
  • 137719 Views
  • 503 replies
  • 108 likes
  • 137719 Views
  • 503 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • Rastereyes
  • Casual Listener
  • 96752 Views
  • 19 replies
  • 38 likes
  • 96752 Views
  • 19 replies
  • 38 likes

Superuser Contribution Why can't I stream from my Apple watch to my Airpods without my phone?

Iphone 13 proApple Watch OS 9.3.1Head phones: Airpod v1Spotify app on watch: just reinstalledHeadphones: already unpaired and repairsWatch: already hard resetI meet all of these requirement:Spotify PremiumApple Watch Series 3 or laterwatchOS 7.0 or a...

  • Casual Listener
  • Iphone 13 pro Apple Watch OS 9.3.1 Head phones: Airpod v1 Spotify app on watch: just reinstalled Headphones: already unpaired and repairs Watch: already hard reset I meet all of these requireme...
  • isaacgnichol
  • Visitor
  • 3557 Views
  • 6 replies
  • 4 likes
  • 3557 Views
  • 6 replies
  • 4 likes

Solved!! Album art not showing on lock screen

So I'm using Premium on ios 11.4.1, and the album art simply doesn't show up on the lock screen. It's just a white box with the controls instead (which works, but I would much rather have the album art there). Doesn't matter if I'm offline or not, an...

  • Casual Listener
  • So I'm using Premium on ios 11.4.1, and the album art simply doesn't show up on the lock screen. It's just a white box with the controls instead (which works, but I would much rather have the album a...
  • 1179983688
  • Newbie
  • 9663 Views
  • 7 replies
  • 0 likes
  • 9663 Views
  • 7 replies
  • 0 likes

Spotify Connect no longer working

Recently started using Spotify (free) and loved the connect feature as an easier way to control audio out of my Alexa devices.However logged on today to see this is now a premium feature? Can someone confirm if this is an error, as I couldn’t see any...

  • Newbie
  • Recently started using Spotify (free) and loved the connect feature as an easier way to control audio out of my Alexa devices. However logged on today to see this is now a premium feature? Can someo...
  • Billy-J
  • Spotify Star
  • 245 Views
  • 1 replies
  • 0 likes
  • 245 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify randomly stops music

Hi! So I just recently started having this problem. I use an iOS device with a free plan and I was listening to music when after a few songs, the music would stop and I would need to go back in to Spotify and restart my playlist. I tried deleting the...

  • Casual Listener
  • Hi! So I just recently started having this problem. I use an iOS device with a free plan and I was listening to music when after a few songs, the music would stop and I would need to go back in to Sp...
  • multiplexor
  • Visitor
  • 163335 Views
  • 23 replies
  • 4 likes
  • 163335 Views
  • 23 replies
  • 4 likes

Superuser Contribution phone app queue

I can only add songs to my queue, I can’t figure out how to take them off the queue

  • Visitor
  • I can only add songs to my queue, I can’t figure out how to take them off the queue
  • Yordan
  • Moderator
  • 731 Views
  • 5 replies
  • 0 likes
  • 731 Views
  • 5 replies
  • 0 likes

spotify restarts continuisly

TuneCable Spotify Downloader is started, spotify restarts every few seconds

  • Visitor
  • TuneCable Spotify Downloader is started, spotify restarts every few seconds
  • Billy-J
  • Spotify Star
  • 291 Views
  • 1 replies
  • 0 likes
  • 291 Views
  • 1 replies
  • 0 likes

Re: Offline can’t connect

Hi not sure if at on the right page or to reply here but I need help with Spotify, its driving me crazy,so its constantly glitching the music stops and starts! I am using it for business, we play through iPad with an amp and speakers and even install...

  • Visitor
  • Hi not sure if at on the right page or to reply here but I need help with Spotify, its driving me crazy,so its constantly glitching the music stops and starts! I am using it for business, we play thr...
  • Billy-J
  • Spotify Star
  • 194 Views
  • 1 replies
  • 0 likes
  • 194 Views
  • 1 replies
  • 0 likes

Clear the queue

I clicked on all the songs in the queue (except the last) and removed them from the queue. I then played the last song but when it finished it automatically re-installed all of the deleted songs again. I have “Autoplay similar content turned off. The...

  • Visitor
  • I clicked on all the songs in the queue (except the last) and removed them from the queue. I then played the last song but when it finished it automatically re-installed all of the deleted songs agai...
  • Not applicable
  • 476 Views
  • 2 replies
  • 0 likes
  • 476 Views
  • 2 replies
  • 0 likes

Superuser Contribution listening history not loading

when trying to view my listening history on ios (iphone 13, ios 18.3.2, spotify version 9.0.26.607), it gives me the error "something went wrong / have another go?" with a reload button. pressing the reload button does nothing, the screen stays the s...

  • Visitor
  • when trying to view my listening history on ios (iphone 13, ios 18.3.2, spotify version 9.0.26.607), it gives me the error "something went wrong / have another go?" with a reload button. pressing the...
  • Yordan
  • Moderator
  • 354 Views
  • 1 replies
  • 0 likes
  • 354 Views
  • 1 replies
  • 0 likes

Superuser Contribution When I try to log in, it just tells me I’m offline. What do I do?

I was offline when I updated the app and now when I try to log in it tells me „You’re offline. Check your connection and try again.“ I’ve tried many times now and I’ve looked on other threads and nothing is working.

  • Visitor
  • I was offline when I updated the app and now when I try to log in it tells me „You’re offline. Check your connection and try again.“ I’ve tried many times now and I’ve looked on other threads and not...
  • Yordan
  • Moderator
  • 727 Views
  • 3 replies
  • 1 likes
  • 727 Views
  • 3 replies
  • 1 likes

Superuser Contribution Cannot change playback speed on ipad

DeviceiPad mini 5th genOperating SystemiPadOS 18.3.2 My Question or IssueIn the menu which shows the track which is being played, status, volume etc. the playback speed icon isn't available anymore which results in podcasts you cannot change the play...

  • Casual Listener
  • Device iPad mini 5th gen Operating System iPadOS 18.3.2   My Question or Issue In the menu which shows the track which is being played, status, volume etc. the playback speed icon isn't av...
  • Eni
  • Moderator
  • 311 Views
  • 3 replies
  • 0 likes
  • 311 Views
  • 3 replies
  • 0 likes

How come I can't choose songs on mobile, but can on desktop?

NOTE: I understand choosing songs on mobile is a premium feature. No need to reply with that. I really, really, find this restriction stupid. All that's different is the screen size. I understand ads, limited skips, but seriously? People with free ar...

  • Newbie
  • NOTE: I understand choosing songs on mobile is a premium feature. No need to reply with that.   I really, really, find this restriction stupid. All that's different is the screen size. I under...
  • divashalo22
  • Visitor
  • 4846 Views
  • 2 replies
  • 1 likes
  • 4846 Views
  • 2 replies
  • 1 likes

Solved!!Superuser Contribution Re: skip limit

Hi I was wondering why I am only getting 6 skips per hour on Spotify and why when I open my app and go to play a song I can only listen to it once and most of the time with I go to play a song it plays a song from a artist and not the song I wanted a...

  • Visitor
  • Hi I was wondering why I am only getting 6 skips per hour on Spotify and why when I open my app and go to play a song I can only listen to it once and most of the time with I go to play a song it pla...
  • dv27
  • Newbie
  • 20006 Views
  • 15 replies
  • 3 likes
  • 20006 Views
  • 15 replies
  • 3 likes

Superuser Contribution Smart shuffle skips song that is currently playing

When I have songs queued and turn smart shuffle on the song that is currently playing is skipped and the next song in the queue starts to play. If this is a feature it’s a stupid one, and if it’s a bug I would appreciate it getting fixed. I would als...

  • Visitor
  • When I have songs queued and turn smart shuffle on the song that is currently playing is skipped and the next song in the queue starts to play. If this is a feature it’s a stupid one, and if it’s a b...
  • azeiu
  • Casual Listener
  • 1318 Views
  • 9 replies
  • 4 likes
  • 1318 Views
  • 9 replies
  • 4 likes

Solved!!Superuser Contribution Fans also like bug

The last few weeks I noticed that the Fans also like section in my spotify is damaged.PlanPremiumCountryColombiaIphone Pro Max 16Operating SystemiOS My Question or IssueAs I said above, the “fans also like” section of spotify does not show the full n...

  • Casual Listener
  • The last few weeks I noticed that the Fans also like section in my spotify is damaged. Plan Premium Country Colombia Iphone Pro Max 16 Operating System iOS   My Question or Issue As I ...
  • hankenj
  • Regular
  • 1701 Views
  • 16 replies
  • 1 likes
  • 1701 Views
  • 16 replies
  • 1 likes

Superuser Contribution Apple Watch Audio is Crackly and Staticky

PlanPremiumCountryUSADeviceiPhone X, Apple Watch (no data version) My Question or IssueI already talked to a support person yesterday and they said that it's an issue other have already reported on. They said there are looking to identify the problem...

  • Newbie
  • Plan Premium Country USA Device iPhone X, Apple Watch (no data version)   My Question or Issue I already talked to a support person yesterday and they said that it's an issue other have ...
  • Dessi
  • Moderator
  • 5000 Views
  • 35 replies
  • 2 likes
  • 5000 Views
  • 35 replies
  • 2 likes

Superuser Contribution Spotify App on IPhone

For some reason if I try to open the Spotify app from the Spotify website via a safari app on my iPhone it says action can’t be completed or when I try searching for the app on the Home Screen of my iPhone the app does not show up. Both the app and m...

  • Visitor
  • For some reason if I try to open the Spotify app from the Spotify website via a safari app on my iPhone it says action can’t be completed or when I try searching for the app on the Home Screen of my ...
  • MihailY
  • Moderator
  • 240 Views
  • 1 replies
  • 0 likes
  • 240 Views
  • 1 replies
  • 0 likes

Superuser Contribution Stuttering music and losing connection to Apple HomePod mini through Airplay

PlanPremiumCountrySwedenDeviceiPhone Xs MaxOperating SystemiOS 16.2 My Question or Issue When I play music on my Apple HomePod Mini (Brand new, updated to iOS 16.2) through my iPhone, via Airplay, the music stutters a lot and I can't play for more th...

  • Casual Listener
  • Plan Premium Country Sweden Device iPhone Xs Max Operating System iOS 16.2   My Question or Issue   When I play music on my Apple HomePod Mini (Brand new, updated to iOS 16....
  • Kvurf
  • Casual Listener
  • 25647 Views
  • 47 replies
  • 15 likes
  • 25647 Views
  • 47 replies
  • 15 likes

Solved!!Superuser Contribution “Hey Spotify” disappeared from iPhone app

PlanPremiumCountry USA DeviceiPhone 13 miniOperating SystemiOS 15 Signed up for premium a couple of weeks ago and set up “Hey Spotify” on the iPhone app and it worked great until yesterday. I was using it in my car connecting via Bluetooth. Now nothi...

  • Newbie
  • Plan Premium Country USA   Device iPhone 13 mini Operating System iOS 15   Signed up for premium a couple of weeks ago and set up “Hey Spotify” on the iPhone app and it worked grea...
  • reyku
  • Casual Listener
  • 8876 Views
  • 16 replies
  • 2 likes
  • 8876 Views
  • 16 replies
  • 2 likes