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Ongoing Issues

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 37153 Views
  • 15 replies
  • 36 likes
  • 37153 Views
  • 15 replies
  • 36 likes

Superuser Contribution Removing duplicate songs removes BOTH tracks

PlanPremiumDeviceiPhone XOperating SystemLatest iOS 13 My Question or IssueJust noticed when cleaning up my "Liked songs" playlist that when I have duplicates, it sometimes removes BOTH tracks, not just the one I have un-liked. Is this a known thing?

  • Casual Listener
  • Plan Premium Device iPhone X Operating System Latest iOS 13   My Question or Issue Just noticed when cleaning up my "Liked songs" playlist that when I have duplicates, it sometimes remov...
  • artanor
  • Casual Listener
  • 10552 Views
  • 28 replies
  • 6 likes
  • bug
    Duplicate Songs
    duplicates
    liked
  • 10552 Views
  • 28 replies
  • 6 likes

Superuser Contribution Re: The play button doesn’t work and I can’t play anything on my iphone

Iphone 13 - ios 16.3.1Spotify app - 8.9.40 Hello, I am facing the same issue. Started happening out of nowhere now I just see the songs in Playlist dimmed out and just won't play at all. Any help would be appreciated. Thanks.

  • Visitor
  • Iphone 13 - ios 16.3.1 Spotify app - 8.9.40   Hello, I am facing the same issue. Started happening out of nowhere now I just see the songs in Playlist dimmed out and just won't play at all. A...
  • Yordan
  • Moderator
  • 293 Views
  • 1 replies
  • 0 likes
  • 293 Views
  • 1 replies
  • 0 likes

Spotify buffering constantly or songs won't play

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello, marykayintouch My Spotify app is constantly buffering, or audio stutters. When I am go...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hello,&...
  • MateusM
  • Spotify Star
  • 557 Views
  • 1 replies
  • 0 likes
  • 557 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Can’t delete playlist

I am going through all of my playlists and I’m trying to delete it but I can’t. It will let me do everything but delete them. And by do everything but delete I mean it lets me:Add/remove songsDownload the playlistEdits playlistAdd/remove from profile...

  • Casual Listener
  • I am going through all of my playlists and I’m trying to delete it but I can’t. It will let me do everything but delete them.  And by do everything but delete I mean it lets me: Add/remove so...
  • olivergorman-ie
  • Newbie
  • 11191 Views
  • 2 replies
  • 0 likes
  • 11191 Views
  • 2 replies
  • 0 likes

Spotify Connect not working

PlanPremiumCountryUKDeviceiPhone SE, iPad 2019Operating SystemiOS 17.5 My Question or IssueSince the latest Spotify app update, whenever I try to connect to a device, it just shows “Connecting” very briefly then reverts to “Devices Available” without...

  • Regular
  • Plan Premium Country UK Device iPhone SE, iPad 2019 Operating System iOS 17.5   My Question or Issue Since the latest Spotify app update, whenever I try to connect to a device, it just...
  • MateusM
  • Spotify Star
  • 539 Views
  • 3 replies
  • 0 likes
  • 539 Views
  • 3 replies
  • 0 likes

Repeating mid-song

PlanPremiumCountryMalaysiaDeviceiPhone 13Operating SystemiOS 17.4.1 I have an issue with songs repeat mid-song, I would be listening to a song and when it reaches the second half of chorus the song would repeat the front chorus and the scroll bar wou...

  • Casual Listener
  • Plan Premium Country Malaysia Device iPhone 13 Operating System iOS 17.4.1   I have an issue with songs repeat mid-song, I would be listening to a song and when it reaches the second ha...
  • MateusM
  • Spotify Star
  • 196 Views
  • 4 replies
  • 0 likes
  • Songs Repeating
  • 196 Views
  • 4 replies
  • 0 likes

App crashing constantly. Again.

PlanPremiumCountryCanadaDeviceiPhone 8Operating SystemiOS 16.7.7App version8.9.40.506 My Question or IssueThe app is once again crashing constantly while I'm using it. The issue usually happens when I'm listening to a podcast. Either the podcast will...

  • Music Fan
  • Plan Premium Country Canada Device iPhone 8 Operating System iOS 16.7.7 App version 8.9.40.506   My Question or Issue The app is once again crashing constantly while I'm using it. Th...
  • MateusM
  • Spotify Star
  • 132 Views
  • 1 replies
  • 0 likes
  • 132 Views
  • 1 replies
  • 0 likes

Volume resets to max when scrolling through instagram stories

Hi everyone, for quite some time I'm experiencing an issue with volume, which kind of freaks me out so much, that I'm starting this thread here. Every time I'm scrolling through Instagram Stories on my iPhone XR, running iOS 12.3.1, while listening t...

  • Newbie
  • Hi everyone,   for quite some time I'm experiencing an issue with volume, which kind of freaks me out so much, that I'm starting this thread here.   Every time I'm scrolling through Ins...
  • Kldrobb
  • Visitor
  • 11371 Views
  • 5 replies
  • 11 likes
  • Instagram
    loud
    Max
    revert
    Stories
    Story
    volume
  • 11371 Views
  • 5 replies
  • 11 likes

Superuser Contribution Selected song is not playing, and songs in playlist are not showing

So when I play a songs, I only get a preview of the song and the selected song is not playing, also the songs that I add to my playlist are not showing up... do I need to get premium now?? PlanFreeCountryUnited StatesDeviceiPhone 14 Operating Systemi...

  • Newbie
  • So when I play a songs, I only get a preview of the song and the selected song is not playing, also the songs that I add to my playlist are not showing up... do I need to get premium now??  &nb...
  • tom_1800
  • Visitor
  • 170 Views
  • 2 replies
  • 0 likes
  • 170 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify app crashing when trying Opening the app

PlanPremiumCountry DeviceiPhone 15proOperating System My Question or IssueSpotify app crashing when trying To open the app

  • Newbie
  • Plan Premium Country   Device iPhone 15pro Operating System   My Question or Issue Spotify app crashing when trying To open the app
  • Ivelina
  • Moderator
  • 163 Views
  • 2 replies
  • 0 likes
  • 163 Views
  • 2 replies
  • 0 likes

Superuser Contribution album cover instead of the song when searching

I’m searching a song and it comes up. When pressing on it, it show the album the song is in instead of the actual song. It’s really annoying and in that way i can’t add it in my Liked folder. Im on IOS 17 and i have spotify free. Please fix this i’ve...

  • Newbie
  • I’m searching a song and it comes up. When pressing on it, it show the album the song is in instead of the actual song. It’s really annoying and in that way i can’t add it in my Liked folder. Im on I...
  • MartinT
  • Moderator
  • 177 Views
  • 1 replies
  • 0 likes
  • 177 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Deletes Downloads Randomly on iOS and desktop

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremium CountryUsa Devices:Iphone xs and lenovo Operating System(iOS 10, Windows 10) My Question or IssueSpotify keeps deleting ...

  • Regular
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium   Country Usa   Devices: Iphone xs and lenovo &...
  • StereoGraph4
  • Casual Listener
  • 3090 Views
  • 8 replies
  • 1 likes
  • 3090 Views
  • 8 replies
  • 1 likes

Superuser Contribution How do i share track with sound to Instagram story

When I try to share a song to Instagram it won’t haw an audio to it . The audio would be muted and won’t let me unmute t it

  • Visitor
  • When I try to share a song to Instagram it won’t haw an audio to it . The audio would be muted and won’t let me unmute t it
  • Susan_GP
  • Moderator
  • 180 Views
  • 2 replies
  • 0 likes
  • 180 Views
  • 2 replies
  • 0 likes

Superuser Contribution iOS app v8.9.38 crashes anytime the Play Queue is checked

This happens anytime I have multiple songs queued to play as soon as the currently playing song finishes and it tries to check the queue for the next song. It also happens if I tap the "Play Queue" button to try and see the queue. The resulting exper...

  • Casual Listener
  • This happens anytime I have multiple songs queued to play as soon as the currently playing song finishes and it tries to check the queue for the next song. It also happens if I tap the "Play Queue" b...
  • Susan_GP
  • Moderator
  • 174 Views
  • 3 replies
  • 0 likes
  • 174 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify Connect taking over volume control of AV receiver / speakers

PlanPremium CountryUK DeviceIphone 12 Pro Operating SystemiOS 16 My Question or IssueSince updating to iOS 16 a few days ago I have had problems with the Spotify app taking over and not allowing separate volume control of my AV receiver / speakers.Th...

  • Regular
  •   Plan Premium   Country UK   Device Iphone 12 Pro   Operating System iOS 16   My Question or Issue Since updating to iOS 16 a few days ago I have had problems ...
  • RCLSaviour1
  • Casual Listener
  • 6996 Views
  • 53 replies
  • 13 likes
  • 6996 Views
  • 53 replies
  • 13 likes

Superuser Contribution Spotify link doesn't show album cover?

When i'm sending a song to a friend, I've noticed recently that the album art doesn't show up when i send it. When i share a song from the desktop application the album art shows but from my phone nothing shows up. For clarification, I'm on iOS 16.5 ...

  • Casual Listener
  • When i'm sending a song to a friend, I've noticed recently that the album art doesn't show up when i send it. When i share a song from the desktop application the album art shows but from my phone no...
  • gr3ncha
  • Regular
  • 1895 Views
  • 8 replies
  • 0 likes
  • 1895 Views
  • 8 replies
  • 0 likes

Superuser Contribution Playlist

I deleted all songs from my favourites to make the playlist completely new, but he shows me that there are still 3 songs in it even there are no songs in it.

  • Visitor
  • I deleted all songs from my favourites to make the playlist completely new, but he shows me that there are still 3 songs in it even there are no songs in it.
  • Joan
  • Moderator
  • 146 Views
  • 1 replies
  • 0 likes
  • 146 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify switches from Car Bluetooth to Sonos at home

PlanPremiumCountryAustriaDeviceiPhone 12Operating SystemiOS 16.3.1 My Question or IssueHello,Since some weeks I have (not always but more often) following strange behavior:I start my carMy iPhone connect to my bluetooth dongleI open Spotify and start...

  • Regular
  • Plan Premium Country Austria Device iPhone 12 Operating System iOS 16.3.1   My Question or Issue Hello, Since some weeks I have (not always but more often) following strange behavior:...
  • twerff
  • Casual Listener
  • 5863 Views
  • 64 replies
  • 3 likes
  • blueooth
    Car
  • 5863 Views
  • 64 replies
  • 3 likes

Solved!!Superuser Contribution App shows offline when in mobile data

Plan - family planDevice - iPhone SEOperating System - iOS 15.5 I can not play music when using mobile data because app shows message "You're offline. To play this, you'll need to go online first" even though app is online.I have deleted and reinstal...

  • Casual Listener
  • Plan - family plan Device - iPhone SE Operating System - iOS 15.5   I can not play music when using mobile data because app shows message "You're offline. To play this, you'll need to go onl...
  • Not applicable
  • 835 Views
  • 5 replies
  • 0 likes
  • 835 Views
  • 5 replies
  • 0 likes