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Please see below the most popular frequently asked questions.

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Ongoing Issues

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 37134 Views
  • 15 replies
  • 36 likes
  • 37134 Views
  • 15 replies
  • 36 likes

Superuser Contribution How do i share track with sound to Instagram story

When I try to share a song to Instagram it won’t haw an audio to it . The audio would be muted and won’t let me unmute t it

  • Visitor
  • When I try to share a song to Instagram it won’t haw an audio to it . The audio would be muted and won’t let me unmute t it
  • Susan_GP
  • Moderator
  • 180 Views
  • 2 replies
  • 0 likes
  • 180 Views
  • 2 replies
  • 0 likes

Superuser Contribution iOS app v8.9.38 crashes anytime the Play Queue is checked

This happens anytime I have multiple songs queued to play as soon as the currently playing song finishes and it tries to check the queue for the next song. It also happens if I tap the "Play Queue" button to try and see the queue. The resulting exper...

  • Casual Listener
  • This happens anytime I have multiple songs queued to play as soon as the currently playing song finishes and it tries to check the queue for the next song. It also happens if I tap the "Play Queue" b...
  • Susan_GP
  • Moderator
  • 174 Views
  • 3 replies
  • 0 likes
  • 174 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify Connect taking over volume control of AV receiver / speakers

PlanPremium CountryUK DeviceIphone 12 Pro Operating SystemiOS 16 My Question or IssueSince updating to iOS 16 a few days ago I have had problems with the Spotify app taking over and not allowing separate volume control of my AV receiver / speakers.Th...

  • Regular
  •   Plan Premium   Country UK   Device Iphone 12 Pro   Operating System iOS 16   My Question or Issue Since updating to iOS 16 a few days ago I have had problems ...
  • RCLSaviour1
  • Casual Listener
  • 6996 Views
  • 53 replies
  • 13 likes
  • 6996 Views
  • 53 replies
  • 13 likes

Superuser Contribution Spotify link doesn't show album cover?

When i'm sending a song to a friend, I've noticed recently that the album art doesn't show up when i send it. When i share a song from the desktop application the album art shows but from my phone nothing shows up. For clarification, I'm on iOS 16.5 ...

  • Casual Listener
  • When i'm sending a song to a friend, I've noticed recently that the album art doesn't show up when i send it. When i share a song from the desktop application the album art shows but from my phone no...
  • gr3ncha
  • Regular
  • 1893 Views
  • 8 replies
  • 0 likes
  • 1893 Views
  • 8 replies
  • 0 likes

Superuser Contribution Playlist

I deleted all songs from my favourites to make the playlist completely new, but he shows me that there are still 3 songs in it even there are no songs in it.

  • Visitor
  • I deleted all songs from my favourites to make the playlist completely new, but he shows me that there are still 3 songs in it even there are no songs in it.
  • Joan
  • Moderator
  • 146 Views
  • 1 replies
  • 0 likes
  • 146 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify switches from Car Bluetooth to Sonos at home

PlanPremiumCountryAustriaDeviceiPhone 12Operating SystemiOS 16.3.1 My Question or IssueHello,Since some weeks I have (not always but more often) following strange behavior:I start my carMy iPhone connect to my bluetooth dongleI open Spotify and start...

  • Regular
  • Plan Premium Country Austria Device iPhone 12 Operating System iOS 16.3.1   My Question or Issue Hello, Since some weeks I have (not always but more often) following strange behavior:...
  • twerff
  • Casual Listener
  • 5862 Views
  • 64 replies
  • 3 likes
  • blueooth
    Car
  • 5862 Views
  • 64 replies
  • 3 likes

Solved!!Superuser Contribution App shows offline when in mobile data

Plan - family planDevice - iPhone SEOperating System - iOS 15.5 I can not play music when using mobile data because app shows message "You're offline. To play this, you'll need to go online first" even though app is online.I have deleted and reinstal...

  • Casual Listener
  • Plan - family plan Device - iPhone SE Operating System - iOS 15.5   I can not play music when using mobile data because app shows message "You're offline. To play this, you'll need to go onl...
  • Not applicable
  • 835 Views
  • 5 replies
  • 0 likes
  • 835 Views
  • 5 replies
  • 0 likes

Superuser Contribution spotify app on my apple watch wont let me change the sound

if i use the now paying app, i can skip the song, use the crown to change the volume, and pause the volume, i can do all that and more, apart from changing the volume on the app. If i pause the song, change the device that Spotify is using to the wat...

  • Visitor
  • if i use the now paying app, i can skip the song, use the crown to change the volume, and pause the volume, i can do all that and more, apart from changing the volume on the app. If i pause the song,...
  • FRANK-MR
  • Casual Listener
  • 771 Views
  • 2 replies
  • 0 likes
  • 771 Views
  • 2 replies
  • 0 likes

Superuser Contribution Using my phone as a remote causes a heap of issues

This has been a problem for years, when I use my phone has a remote to skip tracks to stop and start, etc while listening on my desktop after a while I get a ton of issues. Almost like it lags behind. Both are on the same network and account. Songs d...

  • Regular
  • This has been a problem for years, when I use my phone has a remote to skip tracks to stop and start, etc while listening on my desktop after a while I get a ton of issues. Almost like it lags behind...
  • Susan_GP
  • Moderator
  • 126 Views
  • 1 replies
  • 0 likes
  • 126 Views
  • 1 replies
  • 0 likes

Superuser Contribution Duplicate songs on iPhone Spotify local files

PlanPremiumCountryCurrently in Colombia DeviceiPhone 15 Pro MaxOperating SystemiOS 17.0.3 My Question or IssueHello, for some reason when I activate local files on my iphone, it adds some duplicate songs to my library. Currently there are 2,203 track...

  • Gig Goer
  • Plan Premium Country Currently in Colombia   Device iPhone 15 Pro Max Operating System iOS 17.0.3   My Question or Issue Hello, for some reason when I activate local files on my ...
  • Yordan
  • Moderator
  • 1466 Views
  • 12 replies
  • 0 likes
  • 1466 Views
  • 12 replies
  • 0 likes

Superuser Contribution spotify won't recognize internet connectivity

I'm using iPhone 14. I traveled to another country recently. I was having problems with playing songs and podcasts. When I open Spotify and try to login, it gives me an error message "You're offline. Check your connection and try again". When I try t...

  • Casual Listener
  • I'm using iPhone 14. I traveled to another country recently. I was having problems with playing songs and podcasts. When I open Spotify and try to login, it gives me an error message "You're offli...
  • seanf01
  • Roadie
  • 278 Views
  • 4 replies
  • 0 likes
  • 278 Views
  • 4 replies
  • 0 likes

Superuser Contribution Smart shuffle skips song that is currently playing

When I have songs queued and turn smart shuffle on the song that is currently playing is skipped and the next song in the queue starts to play. If this is a feature it’s a stupid one, and if it’s a bug I would appreciate it getting fixed. I would als...

  • Visitor
  • When I have songs queued and turn smart shuffle on the song that is currently playing is skipped and the next song in the queue starts to play. If this is a feature it’s a stupid one, and if it’s a b...
  • Yordan
  • Moderator
  • 257 Views
  • 4 replies
  • 1 likes
  • 257 Views
  • 4 replies
  • 1 likes

Superuser Contribution My camera is not scanning the code. I do have the camera icon.

On my iPhone 8plus, I want to scan a code. I have the camera icon available, and I get the notification with the scan button, once I hit Scan, nothing happens. How do I fix this? No update is available.

  • Newbie
  • On my iPhone 8plus, I want to scan a code. I have the camera icon available, and I get the notification with the scan button, once I hit Scan, nothing happens.    How do I fix this? ...
  • Yordan
  • Moderator
  • 5353 Views
  • 15 replies
  • 0 likes
  • 5353 Views
  • 15 replies
  • 0 likes

Superuser Contribution Podcast Episode List Scroll Location Resetting to Top

Premium, US, iPhone 11 Pro Max, App, iOS 15.7Spotify is not remembering where in the list of episodes I was scrolled to last. So every time I open the app, I have to scroll through hundreds of episodes to get to the one I was previously listening to....

  • Regular
  • Premium, US, iPhone 11 Pro Max, App, iOS 15.7 Spotify is not remembering where in the list of episodes I was scrolled to last. So every time I open the app, I have to scroll through hundreds of ep...
  • Gu9fyg
  • Visitor
  • 7257 Views
  • 34 replies
  • 4 likes
  • 7257 Views
  • 34 replies
  • 4 likes

Why are songs getting cut off before they finish?

When playing an album or Spotify playlist on iPhone or MacBook, songs never finish but are cut short by a few seconds each time. Very annoying!

  • Newbie
  • When playing an album or Spotify playlist on iPhone or MacBook, songs never finish but are cut short by a few seconds each time. Very annoying!
  • MateusM
  • Spotify Star
  • 113 Views
  • 1 replies
  • 0 likes
  • 113 Views
  • 1 replies
  • 0 likes

Superuser Contribution Song lyrics missing

PlanFree/PremiumCountryCanadaDevice(iPhone 13)Operating System(iOS 17.4.1.) My Question or IssueI have had song lyrics missing for days now, I’ve shut phone down, and logged in and out of Spotify and it won’t fix the problem. As well as: podcast slee...

  • Casual Listener
  • Plan Free/Premium Country Canada Device (iPhone 13) Operating System (iOS  17.4.1.)   My Question or Issue I have had song lyrics missing for days now, I’ve shut phone down, and l...
  • Not applicable
  • 372 Views
  • 2 replies
  • 0 likes
  • 372 Views
  • 2 replies
  • 0 likes

Superuser Contribution Album not playing/grayed out

PlanPremiumCountryUSDevice(iPhone 12Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueAll other albums & songs are working aside from one album where the songs are gray. The same album is working for other users though.

  • Casual Listener
  •   Plan Premium Country US Device (iPhone 12 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue All other albums & songs are working aside fr...
  • Skstar
  • Newbie
  • 3627 Views
  • 14 replies
  • 0 likes
  • 3627 Views
  • 14 replies
  • 0 likes

Superuser Contribution Podcast play order cannot be changed even if the sort order is what I want

PlanPremiumCountryUSADeviceiPhone 7Operating SystemiOS 13 My Question or IssueWhen I play podcasts, I usually want to play the latest episode first and want Spotify to autoplay the second-latest episode automatically. After googling for this, the sug...

  • Casual Listener
  • Plan Premium Country USA Device iPhone 7 Operating System iOS 13   My Question or Issue When I play podcasts, I usually want to play the latest episode first and want Spotify to autopl...
  • waxwomanpopo
  • Newbie
  • 24888 Views
  • 43 replies
  • 15 likes
  • 24888 Views
  • 43 replies
  • 15 likes

Superuser Contribution combine my acct

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • AlejaR
  • Moderator
  • 125 Views
  • 1 replies
  • 0 likes
  • 125 Views
  • 1 replies
  • 0 likes