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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 37164 Views
  • 15 replies
  • 36 likes
  • 37164 Views
  • 15 replies
  • 36 likes

Spotify App Crashing on iOS

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello, healthinsurancemarket I’ve been experiencing an issue with my Spotify app on my iPhone...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hello,&...
  • MateusM
  • Spotify Star
  • 243 Views
  • 1 replies
  • 0 likes
  • iphone
  • 243 Views
  • 1 replies
  • 0 likes

Solved!! Can't search with playlist filter anymore

PlanPremiumCountryFinlandDeviceApple iPhone 13 ProOperating SystemiOS 17.4.1 My Question or Issue Hello, the playlist filter has disappeared from my app search feature. It only shows "Music, Podcasts, Profiles" now. This used to be my favorite featur...

  • Casual Listener
  • ...eature. It only shows "Music, Podcasts, Profiles" now.   This used to be my favorite feature, I could search public playlists by mood or other keywords, but it's difficult now that the search d...
  • MateusM
  • Spotify Star
  • 402 Views
  • 3 replies
  • 0 likes
  • Playlists
    Search
  • 402 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Is it possible to handle multi account on iOS Spotify App??

Hello. May I know that is it possable to handle multi account (more then one user) on one iOS spotify App ?? I am Premium Family account user. Pls. give me some advise. Thank you. K.Ming.

  • Music Fan
  • Hello.   May I know that is it possable to handle multi account (more then one user) on one iOS spotify App ?? I am Premium Family account user.   Pls. give me some advise.   Tha...
  • riskvsreward
  • Newbie
  • 10034 Views
  • 10 replies
  • 0 likes
  • 10034 Views
  • 10 replies
  • 0 likes

Superuser Contribution New issue with volume changes :/

it does not have any effect on local fileswhen I remember it used to just the same. not anymore. Plan/PremiumCountry Deviceiphone13 proOperating System(latest.) My Question or Issuevolume changes work fine nowbut only on spotify songsNOT local songs,...

  • Roadie
  • it does not have any effect on local files when I remember it used to just the same.  not anymore.    Plan /Premium Country   Device iphone13 pro Operating System (late...
  • Vasil
  • Moderator
  • 906 Views
  • 17 replies
  • 1 likes
  • 906 Views
  • 17 replies
  • 1 likes

How to turn off songs marked as new release in playlists?

PlanPremium CountryAustralia DeviceiPhone 14 ProOperating SystemiOS 17.4.1 My Question or IssueA new feature has just appeared for me where songs in some playlists are marked as ‘New Release’. This is a good idea in theory however with the songs that...

  • Newbie
  • Plan Premium  Country Australia  Device iPhone 14 Pro Operating System iOS 17.4.1   My Question or Issue A new feature has just appeared for me where songs in some playlists ...
  • MateusM
  • Spotify Star
  • 286 Views
  • 2 replies
  • 1 likes
  • 286 Views
  • 2 replies
  • 1 likes

Superuser Contribution PiP iPad os 17

PlanPremiumCountryItalyDeviceiPad Pro 2024Operating SystemiPad OS 17.5 My Question or IssuePiP option, despite being enabled in the Spotify settings is not working.

  • Newbie
  • Plan Premium Country Italy Device iPad Pro 2024 Operating System iPad OS 17.5   My Question or Issue PiP option, despite being enabled in the Spotify settings is not working. 
  • Maria
  • Moderator
  • 271 Views
  • 1 replies
  • 0 likes
  • 271 Views
  • 1 replies
  • 0 likes

Superuser Contribution Control4 Speakers: Playlist Stops After First Song

When using Control4 speakers to play a playlist, the first song plays successfully, but the playlist stops and does not automatically continue to the next track. I don't have the issue when playing through the iPhone itself, it's only when I connect ...

  • Regular
  • When using Control4 speakers to play a playlist, the first song plays successfully, but the playlist stops and does not automatically continue to the next track. I don't have the issue when playing t...
  • debojyde
  • Casual Listener
  • 1961 Views
  • 20 replies
  • 0 likes
  • 1961 Views
  • 20 replies
  • 0 likes

Solved!!Superuser Contribution Song jumps to the bottom of the playlist

Device: iPhone and macOperator system: IOS 14Country: NorwayMembership: premium Hello:)I created a new playlist on my new user. Then I copied all the songs from a playlist on my old user, to create an exact similar playlist on my new user. The proble...

  • Casual Listener
  • Device: iPhone and mac Operator system: IOS 14 Country: Norway Membership: premium   Hello:) I created a new playlist on my new user. Then I copied all the songs from a playlist on my old ...
  • DaBoiChunks
  • Visitor
  • 2014 Views
  • 7 replies
  • 0 likes
  • Other
  • 2014 Views
  • 7 replies
  • 0 likes

repeat song feature not working :(

plan: premium familyissue: i like using the repeat one song funtion( not repeat the whole playlist). But every time when im in repeat song mode and play next song, the repeat mode will automatically change into repeat playlist. it happens in ios app,...

  • Visitor
  • plan: premium family issue: i like using the repeat one song funtion( not repeat the whole playlist). But every time when im in repeat song mode and play next song, the repeat mode will automaticall...
  • robert2003b
  • Newbie
  • 168 Views
  • 2 replies
  • 0 likes
  • 168 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify Connect disables/silences notifications during playback on external speakers

Hi folks, I have an interesting issue on on my iOS devices. Whenever I play music via Spotify Connect on my SONOS System or via generic bluetooth, Spotify seems to silence my notification sounds. This leads to missing every notification while listeni...

  • Music Fan
  • Hi folks,   I have an interesting issue on on my iOS devices. Whenever I play music via Spotify Connect on my SONOS System or via generic bluetooth, Spotify seems to silence my notification so...
  • Dontcallmechris
  • Newbie
  • 9355 Views
  • 40 replies
  • 6 likes
  • 9355 Views
  • 40 replies
  • 6 likes

Playlist Picture Won’t Change

PlanPremiumCountryUSDeviceiPhone Operating SystemiOS My Question or IssueHi I just wanted to ask a question in regard's to a picture I tried to upload for a playlist. I’ve had Spotify for many years now and have never encountered this problem before ...

  • Newbie
  •   Plan Premium Country US Device iPhone  Operating System iOS   My Question or Issue Hi I just wanted to ask a question in regard's to a picture I tried to upload for a play...
  • MateusM
  • Spotify Star
  • 122 Views
  • 1 replies
  • 0 likes
  • 122 Views
  • 1 replies
  • 0 likes

Superuser Contribution Canvas not working on iOS 17.4.1, app version 8.9.36.597

Canvas doesn't seem to be working properly since the last update. I've uninstalled and reinstalled the app, signed in and out multiple times, cleared my cache, changed from cellular to WiFi and vice versa, but the issue still persists. Has anyone els...

  • Regular
  • Canvas doesn't seem to be working properly since the last update. I've uninstalled and reinstalled the app, signed in and out multiple times, cleared my cache, changed from cellular to WiFi and vice ...
  • MihailY
  • Moderator
  • 968 Views
  • 9 replies
  • 1 likes
  • 968 Views
  • 9 replies
  • 1 likes

No back button in queue view

If you open current queue on iOS, there’s no button to allow going back to previous screen. You’ll just get stuck in the queue page

  • Visitor
  • If you open current queue on iOS, there’s no button to allow going back to previous screen. You’ll just get stuck in the queue page
  • MateusM
  • Spotify Star
  • 180 Views
  • 1 replies
  • 1 likes
  • 180 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Some Local files downloading but graying out everytime opening app? IPhone

Every time I open the app it'll start to download only the local files on my downloaded liked songs playlist. At first some songs even work and I can play them just fine only for them to grey out mid listen, yet they'll still be playing unless I clic...

  • Regular
  • Every time I open the app it'll start to download only the local files on my downloaded liked songs playlist. At first some songs even work and I can play them just fine only for them to grey out mid...
  • rainwa
  • Regular
  • 768 Views
  • 6 replies
  • 1 likes
  • 768 Views
  • 6 replies
  • 1 likes

Solved!!Superuser Contribution Most of my liked songs aren't showing on my app

PlanPremiumCountryUnited States DeviceiPhone 11Operating SystemiOS 14.4 My Question or IssueOnly 300 of my liked songs show up on my iOS spotify app. I added all my liked songs to a playlist so the number could be shown since on the desktop app there...

20210317_183415000_iOS.png Screenshot 2021-03-17 133227.png 20210317_183125000_iOS.png
  • Casual Listener
  • Plan Premium Country United States   Device iPhone 11 Operating System iOS 14.4   My Question or Issue Only 300 of my liked songs show up on my iOS spotify app. I added all my li...
  • Herm23
  • Visitor
  • 10856 Views
  • 12 replies
  • 0 likes
  • ios app
    liked songs
  • 10856 Views
  • 12 replies
  • 0 likes

Superuser Contribution spotify smart shuffle

Planpremium CountryUSDeviceiphone 14 pro, Operating System(iOS 17.5) My Question or IssueSmart shuffle enabled via playlist, i filter out somgs i dont want a hear to create good playlist with great songs. without even closing the app just switching ,...

  • Visitor
  • Plan premium  Country US Device iphone 14 pro,  Operating System (iOS 17.5)   My Question or Issue Smart shuffle enabled via playlist, i filter out somgs i dont want a hear t...
  • Susan_GP
  • Moderator
  • 261 Views
  • 1 replies
  • 1 likes
  • 261 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution iMessage app not working

PlanPremiumCountryUSADeviceiPhone 12 proOperating SystemiOS 14My Question or IssueMy iMessage extension completely stopped working I’ve tried uninstalling it through I messages and it won’t it’ll just hide itself I’ve tried uninstalling the regular a...

  • Visitor
  • Plan Premium Country USA Device iPhone 12 pro Operating System iOS 14 My Question or Issue My iMessage extension completely stopped working I’ve tried uninstalling it through I messages and ...
  • rena168carper
  • Visitor
  • 4796 Views
  • 7 replies
  • 2 likes
  • 4796 Views
  • 7 replies
  • 2 likes

Podcasts not playing in order?

I noticed in the iOS app that my podcasts won’t play in the order I’ve selected. Specifically, I have them sorted “newest to oldest” but instead of playing ep 100 then ep 99, it will play ep 101, no matter how they’re sorted. This is not an issue on ...

  • Casual Listener
  • I noticed in the iOS app that my podcasts won’t play in the order I’ve selected. Specifically, I have them sorted “newest to oldest” but instead of playing ep 100 then ep 99, it will play ep 101, no ...
  • k1r3n
  • Regular
  • 2133 Views
  • 5 replies
  • 3 likes
  • 2133 Views
  • 5 replies
  • 3 likes

Superuser Contribution Tengo los archivos activados y no me salen en la biblioteca porque?

tengo todo lo de archivos del movil bien lo unico que cuando activo archivos locales en spotify en la biblioteca no aparece nada

  • Visitor
  • tengo todo lo de archivos del movil bien lo unico que cuando activo archivos locales en spotify en la biblioteca no aparece nada
  • Eni
  • Moderator
  • 250 Views
  • 1 replies
  • 0 likes
  • 250 Views
  • 1 replies
  • 0 likes