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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 47436 Views
  • 15 replies
  • 36 likes
  • 47436 Views
  • 15 replies
  • 36 likes

Solved!!Superuser Contribution Rearrange tracks inside playlist ON PHONE

Hi! Anyone know if there is a way to rearrange the songs in a plylist on the phone, like on a computer? For example in my Shazam playlist (that fills automatically) the newest song is in the bottom of the looong list, and it is a pain in the b*tt to ...

  • Casual Listener
  • Hi! Anyone know if there is a way to rearrange the songs in a plylist on the phone, like on a computer? For example in my Shazam playlist (that fills automatically) the newest song is in the bottom o...
  • Yea_Alr
  • Visitor
  • 10666 Views
  • 7 replies
  • 0 likes
  • 10666 Views
  • 7 replies
  • 0 likes

Apple Watch app is slow to become active on raise to wake

PlanPremiumCountryItalyDeviceiPhone Xs, Apple Watch Series 7 LTEOperating SystemiOS 17.4, Watch OS 10.4 My Question or Issue Hello, another topic from me, the "I only use the Apple Watch on LTE guy :)". This time I want to show you that the Apple Wat...

  • Music Fan
  • Plan Premium Country Italy Device iPhone Xs, Apple Watch Series 7 LTE Operating System iOS 17.4, Watch OS 10.4   My Question or Issue   Hello, another topic from me, the "I only ...
  • thebertozz
  • Music Fan
  • 672 Views
  • 3 replies
  • 0 likes
  • Apple Watch
    raise to wake
    slowness
  • 672 Views
  • 3 replies
  • 0 likes

Superuser Contribution Jumping/skipping during songs

Hi, Lately Whenever I stream anything, Spotify will skip/jump throughout the entirety of a song. I’m not sure why this has started to occur as nothing on my end has changed (to my knowledge). I’m on a premium account and stream songs both through cel...

  • Casual Listener
  • Hi, Lately Whenever I stream anything, Spotify will skip/jump throughout the entirety of a song. I’m not sure why this has started to occur as nothing on my end has changed (to my knowledge). I’m on ...
  • neworldLT
  • Casual Listener
  • 28809 Views
  • 31 replies
  • 5 likes
  • 28809 Views
  • 31 replies
  • 5 likes

Superuser Contribution Podcasts not available in Spotify Iraq

I know Spotify just opened in Iraq but there are no podcasts whatsoever it’s like they’ve been deleted or something and when I try to open some from my library (because I can’t find them anywhere else) it says “Couldn’t open link” I hope this is a bu...

  • Regular
  • I know Spotify just opened in Iraq but there are no podcasts whatsoever it’s like they’ve been deleted or something and when I try to open some from my library (because I can’t find them anywhere els...
  • Ahmedmar1
  • Newbie
  • 1058 Views
  • 5 replies
  • 8 likes
  • 1058 Views
  • 5 replies
  • 8 likes

Superuser Contribution Spotify repeats albums while using Connect and Denon amplifier

PlanPremiumCountryPolandDevicePhone 11Operating SystemiOS 16.5.1 My Question or IssueI am using Spotify Connect on iPhone 11 with Denon DRA-800H amplifier. I am mostly listening to full albums from start to finish and this is what my issue is about. ...

  • Casual Listener
  • Plan Premium Country Poland Device Phone 11 Operating System iOS 16.5.1   My Question or Issue I am using Spotify Connect on iPhone 11 with Denon DRA-800H amplifier. I am mostly listen...
  • Chris66Simon
  • Casual Listener
  • 4986 Views
  • 33 replies
  • 6 likes
  • 4986 Views
  • 33 replies
  • 6 likes

How to add synced lyrics to local files?

I have a song on my local files, I’d like to have synced lyrics, if anyone knows how to add lyrics it would he appreciated.

  • Newbie
  • I have a song on my local files, I’d like to have synced lyrics, if anyone knows how to add lyrics it would he appreciated.
  • MateusM
  • Spotify Star
  • 316 Views
  • 1 replies
  • 0 likes
  • 316 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify stops playing after 1 second when connected to bluetooth speaker

Hey,so I encountered this issue, when I have my bluetooth speaker connected to my phone (iPhone 12 mini, but it happened on my iPhone 7 too) and try to play anything, it always just stops after a second. If I just disconnect a speaker and play it wit...

  • Casual Listener
  • Hey, so I encountered this issue, when I have my bluetooth speaker connected to my phone (iPhone 12 mini, but it happened on my iPhone 7 too) and try to play anything, it always just stops after a s...
  • TheAnn91
  • Visitor
  • 9357 Views
  • 21 replies
  • 0 likes
  • 9357 Views
  • 21 replies
  • 0 likes

Solved!! Spotify won't allow me to play anything without a premium

I'm abroad and i forgot to change my settings to my country so it disabled my account for a while, and when i got back on everything was restored except the fact that it won't allow me to listen to any songs without a premium. I'm online and i alread...

  • Casual Listener
  • I'm abroad and i forgot to change my settings to my country so it disabled my account for a while, and when i got back on everything was restored except the fact that it won't allow me to listen to a...
  • Not applicable
  • 14343 Views
  • 8 replies
  • 1 likes
  • 14343 Views
  • 8 replies
  • 1 likes

Superuser Contribution Autoplay not working at all

Same song replays over and over, despite having autoplay turned on. I have obviously tried turning it off and on.

  • Visitor
  • Same song replays over and over, despite having autoplay turned on. I have obviously tried turning it off and on.
  • Not applicable
  • 390 Views
  • 5 replies
  • 0 likes
  • 390 Views
  • 5 replies
  • 0 likes

Turn off canvas not working

Hello, I’ve turned off canvas in the account options, but they still play. Is there another setting I need to disable?

  • Visitor
  • Hello, I’ve turned off canvas in the account options, but they still play. Is there another setting I need to disable?
  • MateusM
  • Spotify Star
  • 199 Views
  • 1 replies
  • 1 likes
  • 199 Views
  • 1 replies
  • 1 likes

Can I publish audiobooks as podcasts without the author’s consent?

I want to publish audiobooks, though I don’t know how to get an author’s consent. Can I just publish the (self-recorded) audiobooks as podcasts or is it illegal?

  • Visitor
  • I want to publish audiobooks, though I don’t know how to get an author’s consent. Can I just publish the (self-recorded) audiobooks as podcasts or is it illegal?
  • Maxim
  • Spotify Star
  • 162 Views
  • 1 replies
  • 0 likes
  • 162 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify app on IOS won't allow me to login with my password?

I log in an out frequently between work and personal accounts and on the login screen on the app, tapping on 'Log in' brings me to log in without password, prompting me to change my password rather than just log in.

  • Casual Listener
  • I log in an out frequently between work and personal accounts and on the login screen on the app, tapping on 'Log in' brings me to log in without password, prompting me to change my password rather t...
  • OscarDC
  • Moderator
  • 334 Views
  • 5 replies
  • 0 likes
  • 334 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Spotify keeps adding songs to my playlist and I HATE IT!!!

Plan:FreeDevice:Apple iPhone SE 2nd GenerationOperating System:IOS 15So I’m trying to memorize one song and one song only. So naturally I made a playlist with that song in it thinking that would be the end of it. But then I see that Spotify has add a...

  • Music Fan
  • Plan: Free Device: Apple iPhone SE 2nd Generation Operating System: IOS 15 So I’m trying to memorize one song and one song only. So naturally I made a playlist with that song in it thinking t...
  • Not applicable
  • 11264 Views
  • 14 replies
  • 0 likes
  • 11264 Views
  • 14 replies
  • 0 likes

Superuser Contribution Spotify shuffles even when shuffle is off

I have an iphone X, ios 12.01. I have a premium account, and whenever I want to listen to all songs by an artist, instead of them playing in order like I want them to they are shuffled or randomized. This isn't an issue if I play specific albums, but...

  • Newbie
  •   I have an iphone X, ios 12.01. I have a premium account, and whenever I want to listen to all songs by an artist, instead of them playing in order like I want them to they are shuffled or ran...
  • ronaldroe
  • Casual Listener
  • 7688 Views
  • 11 replies
  • 1 likes
  • 7688 Views
  • 11 replies
  • 1 likes

Spotify Queue is broken

PlanPremium CountryScotland DeviceiPhone 13Operating SystemiOS 17.5.1 My Question or IssueAs stated in the title, the whole song queuing system seems to be broken. I have tried to attach screen recordings to show it but the community posts don’t seem...

  • Newbie
  •   Plan Premium   Country Scotland   Device iPhone 13 Operating System iOS 17.5.1   My Question or Issue As stated in the title, the whole song queuing system seems to...
  • gregory109
  • Regular
  • 231 Views
  • 1 replies
  • 0 likes
  • 231 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Liked Songs] Shuffle button resets when switching back to liked songs

When I have shuffle toggled on in Liked songs, then switch to another playlist, then switch back to liked songs, shuffle will be toggled off. This only occurs when I control playback from my Spotify app on iOS. I tested on desktop version, and this i...

  • Casual Listener
  • When I have shuffle toggled on in Liked songs, then switch to another playlist, then switch back to liked songs, shuffle will be toggled off. This only occurs when I control playback from my Spotify ...
  • Eni
  • Moderator
  • 1267 Views
  • 16 replies
  • 2 likes
  • 1267 Views
  • 16 replies
  • 2 likes

Superuser Contribution My Spotify plays random music that I didn't choose!

When I play the songs in my palylist, it randomly selects another song even if I didn't click the Next option. Sometimes, it plays someone else's playlist. No one knows my log in except me. I'm not sure what's going on! HELP!!!

  • Music Fan
  • When I play the songs in my palylist, it randomly selects another song even if I didn't click the Next option. Sometimes, it plays someone else's playlist. No one knows my log in except me. I'm not s...
  • Tommyry4n
  • Newbie
  • 7914 Views
  • 8 replies
  • 1 likes
  • 7914 Views
  • 8 replies
  • 1 likes

Superuser Contribution Song unavailable but shows up in search and text is not grey

I’m trying to listen to Shatter Me by Lindsay Sterling but it says the song is unavailable. Majority of the album it’s in is also greyed out (except for one song). What’s weird though is that the song shows up in search unlike other unavailable songs...

  • Casual Listener
  • I’m trying to listen to Shatter Me by Lindsay Sterling but it says the song is unavailable. Majority of the album it’s in is also greyed out (except for one song). What’s weird though is that the son...
  • Ivelina
  • Moderator
  • 312 Views
  • 1 replies
  • 0 likes
  • 312 Views
  • 1 replies
  • 0 likes

Superuser Contribution Not seeing sonos group

I'm using the Spotify app on my iphone. I can choose to play music to each of 3 individual Sonos speakers I have. I also have a Sonos group set up in the Sonos app, but the Spotify app doesn't see that group as an available destination for music. How...

  • Casual Listener
  • I'm using the Spotify app on my iphone.  I can choose to play music to each of 3 individual Sonos speakers I have.  I also have a Sonos group set up in the Sonos app, but the Spotify app do...
  • sfdg
  • Regular
  • 1915 Views
  • 3 replies
  • 1 likes
  • 1915 Views
  • 3 replies
  • 1 likes