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Why does my Spotify keep connecting to a device I don’t own?

Why does my Spotify keep connecting to a device I don’t own?

This has happened twice, I play a song and then it switches to playing on iPhone to “mini bedroom speaker” I don’t have any devices under that name. It also switches the song as if someone else is controlling it. This keeps happening until I turn my Spotify offline. I’ve tried forgetting the device and not letting others join without my permission but it hasn’t worked.
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1 Reply

Hi there, thanks for reaching out!

 

In this case, my first suggestion is that you log out of all devices and web pages at once:

  1. Log in to your account page.
  2. Under Security and privacy, select Sign out everywhere.
  3. Click Sign out everywhere.

Note: This doesn’t include partner devices (ex. speakers, games consoles, and TVs), so for those go to your apps page and choose REMOVE ACCESS.

 

Then just reset your password:

 

 https://accounts.spotify.com/en/password-reset

 

Let me know how it goes!

BittencourtSpotify Star
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