Everything is just loading.

[j1aaa]

Plan
Premium Family
 
Country
Philippines
 
Device
(iPhone 15)
 
Operating System
(iOS 18.7.1)
 
My Question or Issue
Last night, I noticed that all the songs I’ve been listening to kept stopping after 10 seconds. The player indicates that it’s still playing but really, nothing was playing at all on my end. With this, I simultaneously performed a clean reinstall, forced restarted my phone, deleted the app, re-downloaded the app, logged in, and logged out. However, I noticed that the issue got worse; everything wasn’t loading at all. It kept giving me the message “Something went wrong”. May it be the home page, my/Spotify’s playlists, artists’ discography, or even searching for songs —- everything just keeps loading.
 
I am perplexed as to why this is happening not only because I’ve tried plenty of the “solutions” under such issues but also because Spotify is working just fine on my laptop and my iPad. 
 
Please, I’ve tried all the solutions repeatedly ever since last night. This is extremely frustrating since I’ve used Spotify everyday for over 5 years, and I’ve never faced a problem like this. Please help me 🙏🙏

[j1aaa]

Update : now even my iPad is not working properly. Just until a little while ago, everything was fine but then, all songs keep stopping after 10 seconds again. It’s supposedly playing but I don’t hear any audio at all. 

[Dessi]

Hey @j1aaa,

Thanks for reaching out and all the info you've provided!

Since you've mentioned this now affecting your iPad as well, it doesn't sound like it's device-related, and you did say it got worse after installing the latest version, so it might be connected to the issue reported in this thread. It might be worth checking it just to see if it's relevant for your situation and just to confirm - does the app crash at all or is only the audio affected?

It's also a good idea to troubleshoot this a bit more to try and pinpoint the root cause, so here are some useful steps we suggest going through:

• Check your volume settings on your device and/or in the Spotify app.
• Check to see if the device you’re playing from isn’t streaming to another device via Connect or Bluetooth.
• Try switching to another network. If it works, then try resetting the original network.
• Try with a different account - you can ask a friend or a relative to log in on the affected devices to check.
• Log out and back in a couple of times in a row to make sure everything's synced.

Keep us posted.

[j1aaa]

Hello, I really appreciate the reply 🙏
 
For the article linked, it says that they left the app open for 15 minutes and played music. However, on my end, I can’t play anything at all. The home page and library are now loading but when I click on the playlists, artists, and the search bar, it still keeps on loading. So unfortunately, I think that their solution won’t work in my case right now.
 
As for the other useful steps, I’ve tried them all but the situation didn’t change so far. To note, one of my family members (also part of the Premium Family plan) also seems to have her songs stop after the 10 second mark. She also updated her software recently like mine (iOS 18.7.1 - iPhone 11). Contradictory to this, another family member (also part of the plan) isn’t facing the same difficulties like us. I will keep performing your suggested steps over this week and I’ll update instantly if anything else happens.