Help Wizard

Step 1

NEXT STEP

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • parkerfor2
  • Visitor
  • 7027 Views
  • 9 replies
  • 21 likes
  • 7027 Views
  • 9 replies
  • 21 likes

New iPhone Feature: Spotify Lock Screen widget

Now you can open Spotify on your iPhone even faster with the new Lock Screen widget! After you add the new Spotify widget to your Lock Screen, tapping on it will quickly open the Spotify app. So whether you're busy on the go, in the car, or at home, ...

  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 17168 Views
  • 1 replies
  • 2 likes
  • 17168 Views
  • 1 replies
  • 2 likes

Downloading music on Apple Watch

Hey folks!Here's a few tips & tricks to share about downloading music from Spotify on your Apple Watch! - If you're looking to get started, check this out! Not seeing the 'Download to Apple Watch'-button yet? Make sure your Spotify app is up-to-date ...

  • Community Legend
  • Camila73
  • Visitor
  • 91754 Views
  • 125 replies
  • 34 likes
  • 91754 Views
  • 125 replies
  • 34 likes

Solved!! I have a different interface compared to my friends

Plan Premium Country Hong Kong Device iPhone XS Operating System iOS 13.1.3 My Question or Issue I have just start using Spotify and I realise my interface in artists is different from those of my friends. My friends have the number of liked songs un...

  • Newbie
  • n0hero
  • Casual Listener
  • 21925 Views
  • 8 replies
  • 0 likes
  • 21925 Views
  • 8 replies
  • 0 likes

How to block videos?

I have a family account and want to block videos in the accounts of my kids. They are allowed to hear music but should not watch videos. Does anybody know how I can block the videos? Thx.

  • Casual Listener
  • I have a family account and want to block videos in the accounts of my kids. They are allowed to hear music but should not watch videos. Does anybody know how I can block the videos? Thx.
  • bigd4316
  • Casual Listener
  • 3350 Views
  • 7 replies
  • 15 likes
  • 3350 Views
  • 7 replies
  • 15 likes

Solved!!Superuser Contribution Cant Play Local Files on My Phone

PlanPremiumCountryGermanyDeviceiPhone 11Operating System(iOS 13.6 My Question or IssueHey,I can't play my local files on my iPhone. I downloaded some of them like months ago and added some yesterday but can't play any of them.I tried to reinstall Spo...

  • Visitor
  • Plan Premium Country Germany Device iPhone 11 Operating System (iOS 13.6   My Question or Issue Hey, I can't play my local files on my iPhone. I downloaded some of them like months ag...
  • coldbobt
  • Music Fan
  • 148102 Views
  • 45 replies
  • 2 likes
  • Help
    Local files for Spotify Mobile
    Sync issue
    Sync to Phone
  • 148102 Views
  • 45 replies
  • 2 likes

Superuser Contribution Crossfade doesn’t work in a Jam

PlanPremiumCountryNorwayDeviceiPhone SE (2021) and iPad Pro (2021)Operating SystemiOS 17 My Question or IssueWhen I set up a Spotify Jam, crossfade doesn’t work. It just suddenly skips to the next song where it usually starts to crossfade.

  • Casual Listener
  • Plan Premium Country Norway Device iPhone SE (2021) and iPad Pro (2021) Operating System iOS 17   My Question or Issue When I set up a Spotify Jam, crossfade doesn’t work. It just sudd...
  • MihailY
  • Moderator
  • 273 Views
  • 5 replies
  • 0 likes
  • 273 Views
  • 5 replies
  • 0 likes

Superuser Contribution Spotify kids offline not available

Hi!I'm a premium subscriber and have downloaded Spotify Kids. I've spent a bit of time trying to find the offline button/toggle anywhere in the app. I'm sure I'm missing something- would love some help on this. I'm in the US and my app is up to date....

  • Casual Listener
  • Hi! I'm a premium subscriber and have downloaded Spotify Kids.  I've spent a bit of time trying to find the offline button/toggle anywhere in the app.   I'm sure I'm missing somethin...
  • maria134
  • Visitor
  • 8581 Views
  • 23 replies
  • 5 likes
  • spotify kids
  • 8581 Views
  • 23 replies
  • 5 likes

Superuser Contribution my local song files won’t show up

i downloaded some songs and they don’t show up in my library even though the setting is turned on

  • Visitor
  • i downloaded some songs and they don’t show up in my library even though the setting is turned on
  • Yordan
  • Moderator
  • 57 Views
  • 1 replies
  • 0 likes
  • 57 Views
  • 1 replies
  • 0 likes

Solved!! [iOS] Volume Spike When Using Bluetooth Earphones

PlanPremiumCountrySingaporeDeviceiPhone 12Operating SystemiOS 14.2 My Question or IssueUsing version 8.5.84, I believe this issue only started with this exact version. It occurs when I'm using my bluetooth earphones (Aukey EP-T10) and I pause using e...

  • Casual Listener
  • Plan Premium Country Singapore Device iPhone 12 Operating System iOS 14.2   My Question or Issue Using version 8.5.84, I believe this issue only started with this exact version. It occ...
  • Not applicable
  • 1151 Views
  • 4 replies
  • 0 likes
  • 1151 Views
  • 4 replies
  • 0 likes

exclude from my music taste button is not showing up?

i have restarted my app, logged out multiple times, updated my app, deleted the app. nothing is making that option appear. i work in a daycare where youtube is restricted on our work ipads so my personal spotify is a must for kids who only calm down ...

  • Visitor
  • i have restarted my app, logged out multiple times, updated my app, deleted the app. nothing is making that option appear. i work in a daycare where youtube is restricted on our work ipads so my pers...
  • Prague
  • Rising Star 3
  • 55 Views
  • 1 replies
  • 1 likes
  • 55 Views
  • 1 replies
  • 1 likes

Superuser Contribution My local files on my phone are not downloading/syncing.

It shows they are downloaded on my desktop and allows me to play the local files on my desktop. But when I add them to my iPhone playlist and download the playlist, it does not allow me to play the songs. They are greyed out and it says they need dow...

  • Visitor
  • It shows they are downloaded on my desktop and allows me to play the local files on my desktop. But when I add them to my iPhone playlist and download the playlist, it does not allow me to play the s...
  • houserockr
  • Newbie
  • 176 Views
  • 2 replies
  • 1 likes
  • 176 Views
  • 2 replies
  • 1 likes

Superuser Contribution "remove from this playlist" not working

When using the "remove from this playlist" function on either MacOS app or the iOS iphone app, the songs won't remove - they just disappear for a half a second and come right back

  • Newbie
  • When using the "remove from this playlist" function on either MacOS app or the iOS iphone app, the songs won't remove - they just disappear for a half a second and come right back
  • Yordan
  • Moderator
  • 67 Views
  • 1 replies
  • 0 likes
  • 67 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why is it I don't receive any notifications for new releases? App or mail.

Notifications are enabled. I do so for new releases etc, in the Spotify bell menu, but no notifications or emails about new releases.

  • Regular
  • Notifications are enabled. I do so for new releases etc, in the Spotify bell menu, but no notifications or emails about new releases.
  • ncfindlay
  • Newbie
  • 1826 Views
  • 15 replies
  • 0 likes
  • 1826 Views
  • 15 replies
  • 0 likes

Superuser Contribution Can anyone help with my music being paused when I send a snap/message

Whenever I send a snap or message on Snapchat, my music stops playing and I have to click play again. Is there anything I can do to stop this?

  • Newbie
  • Whenever I send a snap or message on Snapchat, my music stops playing and I have to click play again. Is there anything I can do to stop this?
  • shahshshha
  • Visitor
  • 9857 Views
  • 3 replies
  • 0 likes
  • 9857 Views
  • 3 replies
  • 0 likes

Superuser Contribution "Linking" a new song automatically tries to add it to the same playlist every time

PlanPremiumCountryUSADeviceiPhone 14 ProOperating SystemiOS 17.0.3 My Question or IssueWhenever I add a song to my liked songs it keeps trying to add it to a playlist I recently added songs to. This is annoying because most of the time I don't want a...

  • Casual Listener
  •   Plan Premium Country USA Device iPhone 14 Pro Operating System iOS 17.0.3   My Question or Issue Whenever I add a song to my liked songs it keeps trying to add it to a playlist...
  • Yordan
  • Moderator
  • 80 Views
  • 1 replies
  • 1 likes
  • 80 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution swipe to queue, and queue not working

Device(iPhone 13)Operating System(iOS 16.4.1)My Question or IssueAbout a day ago my swipe to queue stopped working for half of my playlist, and for the songs I can swipe on, it just plays a random one from my playlist and not the one i just queued. I...

  • Casual Listener
  • Device (iPhone 13) Operating System (iOS 16.4.1) My Question or Issue About a day ago my swipe to queue stopped working for half of my playlist, and for the songs I can swipe on, it just plays a...
  • valo_Soul
  • Music Fan
  • 6325 Views
  • 58 replies
  • 6 likes
  • Help
    iOS
  • 6325 Views
  • 58 replies
  • 6 likes

Way to see unplayable tracks without scrolling thru playlist?

I'm a premium user and I put all of my songs in one giant playlist with about 3500 songs in it at the moment...I'm much too unorganized to make tons of different playlists! So, I've found that many times after adding some songs to my playlist, they l...

  • Music Fan
  • I'm a premium user and I put all of my songs in one giant playlist with about 3500 songs in it at the moment...I'm much too unorganized to make tons of different playlists! So, I've found that many t...
  • rdegroote
  • Newbie
  • 4677 Views
  • 10 replies
  • 5 likes
  • 4677 Views
  • 10 replies
  • 5 likes

Superuser Contribution Shuffle keeps reshuffling

PlanPremiumCountryCanadaDeviceiPhone 12Operating SystemiOS 14.8 My Question or IssueI’ve been having an issue where when I shuffle a playlist, if I pause for a bit and then come back to the app, and play again, the shuffle order has reshuffled itself...

  • Regular
  • Plan Premium Country Canada Device iPhone 12 Operating System iOS 14.8   My Question or Issue I’ve been having an issue where when I shuffle a playlist, if I pause for a bit and then c...
  • EsztiNaomi
  • Newbie
  • 3279 Views
  • 22 replies
  • 10 likes
  • 3279 Views
  • 22 replies
  • 10 likes

Superuser Contribution Issues regarding the App

PlanFreeCountryIndiaDevice(iPhone XR)Operating System(iOS 16.6) My Question or IssueI have been using Spotify in my iPhone XR as well as other devices with same account. And there is a problem from a long time that is not encountered in other devices...

  • Casual Listener
  • Plan Free Country India Device (iPhone XR) Operating System (iOS 16.6)   My Question or Issue I have been using Spotify in my iPhone XR as well as other devices with same account. And ...
  • Chris0505
  • Casual Listener
  • 897 Views
  • 18 replies
  • 1 likes
  • 897 Views
  • 18 replies
  • 1 likes

Superuser Contribution My liked songs stuck on downloading forever

I am also experiencing the same issue and also my liked songs stuck on downloading forever as if a song hasnt being downloaded but I checked and all of them has downloaded. This issue doesnt occur in other playlist other than my liked songs. Also the...

  • Casual Listener
  • I am also experiencing the same issue and also my liked songs stuck on downloading forever as if a song hasnt being downloaded but I checked and all of them has downloaded. This issue doesnt occ...
  • Not applicable
  • 464 Views
  • 2 replies
  • 0 likes
  • 464 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify connect everywhere

How do I add the everywhere option to my device list? I have 2 Alexa devices and I can play them both separately but there isn’t an option to play everywhere on my device list.

  • Visitor
  • How do I add the everywhere option to my device list? I have 2 Alexa devices and I can play them both separately but there isn’t an option to play everywhere on my device list.  
  • Eganma420
  • Visitor
  • 8293 Views
  • 2 replies
  • 0 likes
  • 8293 Views
  • 2 replies
  • 0 likes

Superuser Contribution Local Files folder not showing

I have turned on show audio files from this device in settings but the local files folder does not appear. Any idea on what the problem is?PlanPremiumCountryUnited StatesDeviceiPhone 14 PlusOperating SystemiOS 16

  • Casual Listener
  • I have turned on show audio files from this device in settings but the local files folder does not appear. Any idea on what the problem is? Plan Premium Country United States Device iPhone 14 P...
  • matt_dym
  • Newbie
  • 1260 Views
  • 10 replies
  • 1 likes
  • 1260 Views
  • 10 replies
  • 1 likes

Superuser Contribution How to rid a specific ad

PlanFreeCountryUSADeviceiPad Air 2015, will soon be replaced with a newer oneOperating SystemiPadOS My Question or Issue There is this one ad that annoys me every ad break when I’m listening to music. Usually, I am fine with ads, but this ad plays so...

  • Regular
  • Plan Free Country USA Device iPad Air 2015, will soon be replaced with a newer one Operating System iPadOS   My Question or Issue   There is this one ad that annoys me every ad b...
  • xcmaddog
  • Newbie
  • 2541 Views
  • 8 replies
  • 6 likes
  • 2541 Views
  • 8 replies
  • 6 likes