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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 42525 Views
  • 15 replies
  • 36 likes
  • 42525 Views
  • 15 replies
  • 36 likes

Superuser Contribution Cover art for local files in iphone

I have a song that i imported to spotify and i didn't like the fact that there was no cover art for it so i added a cover art using media player, it worked on my laptop's spotify but it didn't work on my iphone's spotify

  • Visitor
  • I have a song that i imported to spotify and i didn't like the fact that there was no cover art for it so i added a cover art using media player, it worked on my laptop's spotify but it didn't work o...
  • Ivelina
  • Moderator
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes

Superuser Contribution Disable "New Releases From"

I am a Premium user and on my iPhone the very top of the screen is always taken up by a "New Releases From: XXX" where XXX = some random artist I don't know/follow". I don't follow anyone and I don't want a part of my small screen taken up by unwante...

  • Visitor
  • I am a Premium user and on my iPhone the very top of the screen is always taken up by a "New Releases From: XXX" where XXX = some random artist I don't know/follow".  I don't follow anyone and I...
  • NoThanksAlright
  • Casual Listener
  • 4846 Views
  • 8 replies
  • 10 likes
  • 4846 Views
  • 8 replies
  • 10 likes

Superuser Contribution ‘Add to Playlist’ option no longer an option on the app (IOS)

When I clicked the three dots on the corner of a song to Add to Playlist, the option no longer exists. I first noticed this 2-3 weeks ago. I checked for updates. To troubleshoot, I logged out, delete the entire app, downloaded the app, logged in and ...

  • Casual Listener
  • When I clicked the three dots on the corner of a song to Add to Playlist, the option no longer exists. I first noticed this 2-3 weeks ago. I checked for updates. To troubleshoot, I logged out, delete...
  • LuSyo
  • Casual Listener
  • 874 Views
  • 6 replies
  • 0 likes
  • 874 Views
  • 6 replies
  • 0 likes

Superuser Contribution Auto-download episodes does not work for podcasts with paid subscriptions

PlanPremiumCountryU.S.A.DeviceiPhone XSOperating SystemiOS 17.5.1 My Question or IssueAuto-downloading podcast episodes is great, but I have a paid subscription to get ad free episodes of my favorite show. These do not auto-download. I have to go to ...

  • Casual Listener
  • Plan Premium Country U.S.A. Device iPhone XS Operating System iOS 17.5.1   My Question or Issue Auto-downloading podcast episodes is great, but I have a paid subscription to get ad fre...
  • Yordan
  • Moderator
  • 1127 Views
  • 8 replies
  • 0 likes
  • 1127 Views
  • 8 replies
  • 0 likes

Superuser Contribution Apple CarPlay - Audio Playback Stopping

PlanPremiumCountryAustralia DeviceIPhone 12Operating System17.3.1 My Question or IssueRecent bug seems to have appeared when playing audio on Spotify via apple car play. Audio will randomly pause and the user will be unable to resume/play the audio. ...

  • Visitor
  • Plan Premium Country Australia  Device IPhone 12 Operating System 17.3.1   My Question or Issue Recent bug seems to have appeared when playing audio on Spotify via apple car play....
  • benokeefe1988
  • Casual Listener
  • 7719 Views
  • 57 replies
  • 3 likes
  • 7719 Views
  • 57 replies
  • 3 likes

Superuser Contribution [Podcast] randomly jumps to the next episode while in the middle of a podcast

PlanPremiumCountry DeviceiPhone 7Operating SystemiOS 10 I will be in the middle of an episode of a podcast and suddenly the beginning of the next episode will play and I have to return to the previous episode

  • Newbie
  •   Plan Premium Country   Device iPhone 7 Operating System iOS 10   I will be in the middle of an episode of a podcast and suddenly the beginning of the next episode will play...
  • Schraat
  • Newbie
  • 20386 Views
  • 70 replies
  • 17 likes
  • 20386 Views
  • 70 replies
  • 17 likes

Superuser Contribution iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device.    A computer and WiFi network are not required to use this new import method. ...
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 42525 Views
  • 15 replies
  • 36 likes
  • 42525 Views
  • 15 replies
  • 36 likes

Superuser Contribution Facebook Log In Error

PlanFamilyCountryUKDeviceiPhone 14Operating SystemiOS My Question or IssueMy desktop Spotify connects fine using my facebook account. My iOS app keeps giving me my daughter's facebook to log in, and not my own. I've been into my daughter's facebook a...

  • Casual Listener
  • Plan Family Country UK Device iPhone 14 Operating System iOS   My Question or Issue My desktop  Spotify connects fine using my facebook account.   My iOS app keeps giving m...
  • AlejaR
  • Moderator
  • 445 Views
  • 1 replies
  • 0 likes
  • 445 Views
  • 1 replies
  • 0 likes

Superuser Contribution [iOS + Android] Playlists keep starting from the beginning

None of the below information is required. Im However, the more you provide the easier it will be for us to try and help. Plan Premium Country US Device iPhone 12 Operating System iOS 16.0.2 My Question or Issue when I am playing a playlist the queue...

  • Casual Listener
  • None of the below information is required. Im However, the more you provide the easier it will be for us to try and help. Plan Premium Country US Device iPhone 12 Operating System i...
  • manueldesouza
  • Casual Listener
  • 20006 Views
  • 127 replies
  • 21 likes
  • 20006 Views
  • 127 replies
  • 21 likes

Superuser Contribution I close the app, re-open app does not continue to play the most recent music/podcast

PlanPremiumCountryUSADevice(iPhone 15 Pro)Operating System(iOS 17.5) My Question or IssueWhenever I close the app, upon re-opening it, the "playing" bar on the bottom is empty. I have to restart my playlist or podcast. Thought deleting the app and re...

  • Casual Listener
  • Plan Premium Country USA Device (iPhone 15 Pro) Operating System (iOS 17.5)   My Question or Issue Whenever I close the app, upon re-opening it, the "playing" bar on the bottom is empt...
  • Eni
  • Moderator
  • 297 Views
  • 3 replies
  • 0 likes
  • 297 Views
  • 3 replies
  • 0 likes

Superuser Contribution Incorrect width of headers on iPad, and unable to scroll on the side of the content.

I have an 11-inch iPad Pro from 2022. Some headers on the homepage are too narrow, regardless of whether my iPad is in portrait or landscape orientation. Inside the library, I also can’t scroll on the side of the content when in landscape orientation...

  • Casual Listener
  • I have an 11-inch iPad Pro from 2022. Some headers on the homepage are too narrow, regardless of whether my iPad is in portrait or landscape orientation. Inside the library, I also can’t scroll on th...
  • AlexanderJansson
  • Casual Listener
  • 468 Views
  • 4 replies
  • 0 likes
  • 468 Views
  • 4 replies
  • 0 likes

Spotify jam doesn’t work

PlanPremiumCountryNorway DeviceiPhone 13 and iPhone 8Operating System(iOS 16.7.8 and 17.5.1) My Question or IssueWe invite eachother with sms/ iMessage, snap, airdrop, Facebook messenger but nothing works. we click the link and we get into the Spotif...

  • Casual Listener
  • Plan Premium Country Norway  Device iPhone 13 and iPhone 8 Operating System (iOS 16.7.8 and 17.5.1)   My Question or Issue We invite eachother with sms/ iMessage, snap, airdrop, F...
  • MateusM
  • Spotify Star
  • 278 Views
  • 3 replies
  • 0 likes
  • 278 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Can't play downloaded songs/podcasts when offline

Recently, I have been consistently unable to playback downloaded podcasts/music. All of my podcasts play fine when I'm online. However, as soon as I'm outside of Wi-Fi range, nothing can be played back. Additional context: I download all of my music/...

  • Casual Listener
  • Recently, I have been consistently unable to playback downloaded podcasts/music. All of my podcasts play fine when I'm online. However, as soon as I'm outside of Wi-Fi range, nothing can be played b...
  • Eni
  • Moderator
  • 285 Views
  • 3 replies
  • 0 likes
  • 285 Views
  • 3 replies
  • 0 likes

Superuser Contribution Downloaded podcast episodes won't show on apple watch

Hi Eni,Sorry to jump on this thread - i could not find how to start a new one?For the last week when i download podcasts to my apple watch, when i go to the 'downloaded' tab, it says for eg i have 4 downloaded episodes. But the individual episodes ar...

  • Regular
  • Hi Eni, Sorry to jump on this thread - i could not find how to start a new one? For the last week when i download podcasts to my apple watch, when i go to the 'downloaded' tab, it says for eg i hav...
  • Maria
  • Moderator
  • 662 Views
  • 14 replies
  • 0 likes
  • 662 Views
  • 14 replies
  • 0 likes

Superuser Contribution Canvas isn't working

I tried everything, on my main account canvas doesn't work, but on other accounts it does

  • Visitor
  • I tried everything, on my main account canvas doesn't work, but on other accounts it does
  • Aekkk
  • Casual Listener
  • 275 Views
  • 2 replies
  • 0 likes
  • 275 Views
  • 2 replies
  • 0 likes

Superuser Contribution AI DJ not working

the AI dj isn’t working anymore. This happened suddenly on my iPhone and iPad have updated both

  • Newbie
  • the AI dj isn’t working anymore.  This happened suddenly on my iPhone and iPad    have updated both 
  • Hexagon_1
  • Newbie
  • 7479 Views
  • 26 replies
  • 1 likes
  • 7479 Views
  • 26 replies
  • 1 likes

Solved!!Superuser Contribution [All Platforms] Changing User Profile Background Colors

Just added this post to idea suggestions, feel free to help me out by clicking here. When using Spotify, you can change your profile but not the color in the background, You might have brown, blue or purple. I currently have brown as my background co...

  • Music Fan
  • Just added this post to idea suggestions, feel free to help me out by clicking here.   When using Spotify, you can change your profile but not the color in the background, You might have brown...
  • Misspresid3nt
  • Visitor
  • 58041 Views
  • 3 replies
  • 17 likes
  • background
    colors
    Idea Exchange
    Ideas
  • 58041 Views
  • 3 replies
  • 17 likes

Superuser Contribution Shuffle mode doesn't work in the car

PlanPremiumCountryRussiaDeviceIPhone XOperating SystemIOS 15.1Shuffle mode doesn't work in the car (Mazda CX 5 2014, bluetooth)When I press the next track button, the shuffle mode turns off and the next track in the the list turns on.I have tried: re...

  • Visitor
  • Plan Premium Country Russia Device IPhone X Operating System IOS 15.1 Shuffle mode doesn't work in the car (Mazda CX 5 2014, bluetooth) When I press the next track button, the shuffle mo...
  • satt_mereno
  • Regular
  • 1529 Views
  • 2 replies
  • 1 likes
  • 1529 Views
  • 2 replies
  • 1 likes

Superuser Contribution Playlist will play random songs not on playlist

PlanPremiumCountryUsa Device(iPhone 7 PlusOperating System(iOS 12.3.1 My Question or IssueAfter wasting 45 minutes to post this due to how long meant Spotify app is on phone and laptop. I have a playlist and when I listen to it on my phone only one s...

  • Visitor
  • Plan Premium Country Usa   Device (iPhone 7 Plus Operating System (iOS 12.3.1   My Question or Issue After wasting 45 minutes to post this due to how long meant Spotify app is on...
  • _Lutz
  • Visitor
  • 63170 Views
  • 10 replies
  • 16 likes
  • 63170 Views
  • 10 replies
  • 16 likes