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Please see below the most popular frequently asked questions.

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Ongoing Issues

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 37137 Views
  • 15 replies
  • 36 likes
  • 37137 Views
  • 15 replies
  • 36 likes

Superuser Contribution Disable shuffle by default

PlanPremiumCountryUSDeviceiphone 6S/carplayOperating SystemiOS My Question or Issue: I understand there is the ability to turn shuffle play off. But my issue (I've tried search, and there are tons of shuffle play questions, can't find this specific i...

  • Casual Listener
  • Plan Premium Country US Device iphone 6S/carplay Operating System iOS   My Question or Issue: I understand there is the ability to turn shuffle play off. But my issue (I've tried search...
  • Areyen
  • Visitor
  • 15064 Views
  • 45 replies
  • 6 likes
  • 15064 Views
  • 45 replies
  • 6 likes

Superuser Contribution Adding song multiple times to playlist

With one of the latest iOS app updates, the new checkbox style playlist selector when adding a song to a playlist doesn’t allow for a song to be added to a playlist more than once. I like to add songs multiple times to my playlist as I sort by recent...

  • Visitor
  • With one of the latest iOS app updates, the new checkbox style playlist selector when adding a song to a playlist doesn’t allow for a song to be added to a playlist more than once. I like to add song...
  • lehestro
  • Casual Listener
  • 74970 Views
  • 48 replies
  • 41 likes
  • 74970 Views
  • 48 replies
  • 41 likes

Superuser Contribution Recently Played disappeared again

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Vasil
  • Moderator
  • 154 Views
  • 2 replies
  • 0 likes
  • 154 Views
  • 2 replies
  • 0 likes

Cannot listen audiobooks on my phone even though I am a premium manager.

I am a premium plan manager. I've added an audiobook to my library in the Spotify app on my laptop. I can listen to it on my laptop, but I cannot listen to it or download it on my iPhone. I have the full 15 hours of listening time left. What am I doi...

  • Casual Listener
  • I am a premium plan manager. I've added an audiobook to my library in the Spotify app on my laptop. I can listen to it on my laptop, but I cannot listen to it or download it on my iPhone. I have the ...
  • MateusM
  • Spotify Star
  • 336 Views
  • 7 replies
  • 0 likes
  • Audiobooks
  • 336 Views
  • 7 replies
  • 0 likes

iPadOs, iOS Spotify Widget is absolutely worthless!! No Play/Pause/Skip buttons? Yikes! 🙈 🙈

DevicesEverything except a device capable of putting a screen widget with a simple play/pause/skip function.Operating SystemsiPadOS, iOS 17 through 18 and back to the beginning.My Question or IssueA working “Home” screen widget with three buttons to ...

  • Newbie
  • Devices Everything except a device capable of putting a screen widget with a simple play/pause/skip function. Operating Systems iPadOS, iOS 17 through 18 and back to the beginning. My Question or...
  • MateusM
  • Spotify Star
  • 160 Views
  • 1 replies
  • 0 likes
  • Spotify Widget
    Widget
  • 160 Views
  • 1 replies
  • 0 likes

Músicas aleatoriamente não salvas não param de tocar

Há anos atrás desabilitei a função auto play e aí agora do nada começou ter sugestão de músicas não salvas novamente entre minhas músicas salvas. Não quero sugestão nenhuma!!!!!

  • Visitor
  • Há anos atrás desabilitei a função auto play e aí agora do nada começou ter sugestão de músicas não salvas novamente entre minhas músicas salvas. Não quero sugestão nenhuma!!!!!
  • MateusM
  • Spotify Star
  • 92 Views
  • 1 replies
  • 0 likes
  • 92 Views
  • 1 replies
  • 0 likes

Superuser Contribution Music pausing when playing game (IOS)

PlanPremiumCountryCalifornia Device(iPhone 14)My Question or IssueEvery time I open roblox and play a game my music keeps pausing. Every time I unpause it just keeps pausing. Anyone know any solutions?

  • Casual Listener
  •   Plan Premium Country California  Device (iPhone 14) My Question or Issue Every time I open roblox and play a game my music keeps pausing. Every time I unpause it just keeps pausin...
  • tbskinner00
  • Visitor
  • 7307 Views
  • 15 replies
  • 0 likes
  • 7307 Views
  • 15 replies
  • 0 likes

Superuser Contribution Songs won’t play on data

I’ve had trouble with playing songs or podcasts on data/offline for about two months now with premium. I can play downloaded songs and listen with wifi, but I can’t use data. It only shows that I’m offline or “connecting” (which it never actually com...

  • Visitor
  • I’ve had trouble with playing songs or podcasts on data/offline for about two months now with premium. I can play downloaded songs and listen with wifi, but I can’t use data. It only shows that I’m o...
  • Ruebiegloom
  • Newbie
  • 4673 Views
  • 16 replies
  • 0 likes
  • 4673 Views
  • 16 replies
  • 0 likes

Solved!!Superuser Contribution My AirPods keep dropping out

PlanFreeCountryAustralia DeviceiPhone 6Operating SystemiOS 12.4.7 My Question or IssueThis problem started around last month, I was listening to Spotify through my AirPods trying to sleep when I noticed annoyingly that my sound kept cutting out, the ...

  • Casual Listener
  • Plan Free Country Australia  Device iPhone 6 Operating System iOS 12.4.7   My Question or Issue This problem started around last month, I was listening to Spotify through my AirPo...
  • pheonix324
  • Visitor
  • 37664 Views
  • 13 replies
  • 0 likes
  • 37664 Views
  • 13 replies
  • 0 likes

Re-display the number of subscribers at the top of playlists!

My Question or Issue Hello, I've just updated to the latest version of Spotify on iOS and the number of subscribers has disappeared from the top of each playlist.I think it's a real shame, because it's important to be neutral and offer your subscribe...

  • Regular
  • My Question or Issue   Hello,   I've just updated to the latest version of Spotify on iOS and the number of subscribers has disappeared from the top of each playlist. I think it's a ...
  • mtaddict
  • Regular
  • 134 Views
  • 1 replies
  • 0 likes
  • 134 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify stops while using Facebook

PlanPremiumCountryGermanyDeviceIphone XrOperating SystemIos 14 My Question or IssueIf I start Playback in Spotify and switch to Facebook App it randomly stops playback while scroling trough timeline. Autoplayback for videos in App is switched off. It...

  • Visitor
  •   Plan Premium Country Germany Device Iphone Xr Operating System Ios 14         My Question or Issue If I start Playback in Spotify and switch to Facebook App i...
  • Krislimmer
  • Casual Listener
  • 103073 Views
  • 16 replies
  • 8 likes
  • 103073 Views
  • 16 replies
  • 8 likes

Superuser Contribution why do I not have the spotify karaoke feature?

I never got karaoke feature. My app on both my macbook pro and iphone 14 pro is updated. Why do I not have the karaoke feature? Has spotify not released it or withdrawn it? How can I get that feature?

  • Visitor
  • I never got karaoke feature. My app on both my macbook pro and iphone 14 pro is updated. Why do I not have the karaoke feature? Has spotify not released it or withdrawn it? How can I get that feature?
  • nonospot
  • Casual Listener
  • 3136 Views
  • 14 replies
  • 7 likes
  • 3136 Views
  • 14 replies
  • 7 likes

Superuser Contribution album cover does not show

When i play songs on iOs 17, the album cover does not show in big in the lock screen, i uninstalled an reinstalled the app, deleted cache, but it does not work

  • Visitor
  • When i play songs on iOs 17, the album cover does not show in big in the lock screen, i uninstalled an reinstalled the app, deleted cache, but it does not work
  • Novy
  • Moderator
  • 294 Views
  • 1 replies
  • 0 likes
  • 294 Views
  • 1 replies
  • 0 likes

Superuser Contribution No audio after WhatsApp phonecall using Apple CarPlay

PlanPremium FamilyCountryID Device(iPhone 7 Plus)Operating System(iOS 15.4.1)App Version(8.7.18) My Question or IssueWhenever I am using Apple CarPlay while driving and listening to Spotify (music, podcasts or whatever), and there's a WhatsApp phone ...

  • Casual Listener
  • Plan Premium Family Country ID   Device (iPhone 7 Plus) Operating System (iOS 15.4.1) App Version (8.7.18)   My Question or Issue Whenever I am using Apple CarPlay while drivin...
  • Ziv5
  • Visitor
  • 3573 Views
  • 7 replies
  • 0 likes
  • 3573 Views
  • 7 replies
  • 0 likes

Superuser Contribution Poor audio quality when using bluetooth

I experience poor audio quality when using Bluetooth to stream Spotify audio. I’ve been able to replicate this issue by using Spotify’s microphone talk-to-search feature. The issue can be temporarily resolved by closing the app or restarting the devi...

  • Casual Listener
  • I experience poor audio quality when using Bluetooth to stream Spotify audio. I’ve been able to replicate this issue by using Spotify’s microphone talk-to-search feature. The issue can be temporarily...
  • Crepaille
  • Visitor
  • 14908 Views
  • 10 replies
  • 2 likes
  • audio quality
    bluetooth
  • 14908 Views
  • 10 replies
  • 2 likes

Spotify song playing but no audio Mac

On my desktop app, songs are playing but no audio is working on my headphones. I've checked all of my output settings on my computer, and the Spotify sound slider is turned all the way up. Please help.

  • Casual Listener
  • On my desktop app, songs are playing but no audio is working on my headphones. I've checked all of my output settings on my computer, and the Spotify sound slider is turned all the way up. Please hel...
  • tylerstark04
  • Casual Listener
  • 399 Views
  • 2 replies
  • 0 likes
  • 399 Views
  • 2 replies
  • 0 likes

Superuser Contribution [iOS] Double-tap for reverse sorting is missing

I've disliked this missing functionality for .. years. literally. If you create your own playlists it keeps it sorted by old to new meaning recently added songs get added at the end. On Android and on the Desktop version it is different, here you can...

  • Casual Listener
  • I've disliked this missing functionality for .. years. literally. 😉 If you create your own playlists it keeps it sorted by old to new meaning recently added songs get added at the end. On Androi...
  • Skgray58
  • Casual Listener
  • 418 Views
  • 10 replies
  • 0 likes
  • 418 Views
  • 10 replies
  • 0 likes

Superuser Contribution How to turn off podcast video in the mobile app?

Ever since the Ramsey Show Highlights added video it causes subsequent podcast in the “Your Epidodes” list to not play. I send Spotify to the background, but the video embedded Ramsey podcast still kills the other podcast episodes. It is worse and mo...

  • Regular
  • Ever since the Ramsey Show Highlights added video it causes subsequent podcast in the “Your Epidodes” list to not play. I send Spotify to the background, but the video embedded Ramsey podcast still ...
  • ch1121
  • Newbie
  • 2291 Views
  • 8 replies
  • 0 likes
  • 2291 Views
  • 8 replies
  • 0 likes

Spotify keeps skipping songs (iphone)

Plan: Premium DuoCountry: USADevice: iPhone SEOperating System: iOS 17.5.1 My Question or IssueSpotify keeps skipping songs mid-way through. If I try to go back to the song, it skips it at the same time as before (making me think this is a software i...

  • Visitor
  • Plan: Premium Duo Country: USA Device: iPhone SE Operating System: iOS 17.5.1   My Question or Issue Spotify keeps skipping songs mid-way through. If I try to go back t...
  • MateusM
  • Spotify Star
  • 142 Views
  • 1 replies
  • 1 likes
  • 142 Views
  • 1 replies
  • 1 likes

Spotify keeping phone screen awake

PlanPremiumCountryUSADeviceiPhone XS, iOS 12.1.4Spotify Version8.4.93.796My Question or IssueWhen Spotify is playing, a lot of the time it does not let my phone screen go to sleep. This even happens if my phone screen is off and I get a notification ...

  • Regular
  • Plan Premium Country USA Device iPhone XS, iOS  12.1.4 Spotify Version 8.4.93.796 My Question or Issue When Spotify is playing, a lot of the time it does not let my phone screen go...
  • mkgtu
  • Casual Listener
  • 21389 Views
  • 16 replies
  • 13 likes
  • 21389 Views
  • 16 replies
  • 13 likes