Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

  • Roadie
  • Dannythyuhh
  • Casual Listener
  • 137525 Views
  • 503 replies
  • 108 likes
  • 137525 Views
  • 503 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • Rastereyes
  • Casual Listener
  • 96418 Views
  • 19 replies
  • 38 likes
  • 96418 Views
  • 19 replies
  • 38 likes

How do I delete a playlist?

Step by step guide to deleting a playlist

  • Visitor
  • Step by step guide to deleting a playlist
  • RayyW0
  • Rising Star 4
  • 230 Views
  • 1 replies
  • 0 likes
  • 230 Views
  • 1 replies
  • 0 likes

Superuser Contribution No Downloaded Songs working offline

Student Plan - Australia - iPhone 11 Pro Max - iOS 17 public beta Since I’ve gotten onto the new iOS public beta, Spotify has not properly downloaded my music (I had to re-download and I needed the space to update). My app shows the downloaded symbol...

  • Casual Listener
  • Student Plan - Australia - iPhone 11 Pro Max - iOS 17 public beta   Since I’ve gotten onto the new iOS public beta, Spotify has not properly downloaded my music (I had to re-download and I nee...
  • Kiwi68
  • Newbie
  • 9485 Views
  • 8 replies
  • 0 likes
  • 9485 Views
  • 8 replies
  • 0 likes

Superuser Contribution Album not playing/grayed out

PlanPremiumCountryUSDevice(iPhone 12Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueAll other albums & songs are working aside from one album where the songs are gray. The same album is working for other users though.

  • Casual Listener
  •   Plan Premium Country US Device (iPhone 12 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue All other albums & songs are working aside fr...
  • Maria
  • Moderator
  • 6382 Views
  • 16 replies
  • 0 likes
  • 6382 Views
  • 16 replies
  • 0 likes

Superuser Contribution cannot pin any new playlists or artists (premium user)

I've not been able to pin any new artists or playlists. I have spotify premium and only 3 things pinned. Idk why I can't pin any new ones. Like the button is straight up not there.

  • Visitor
  • I've not been able to pin any new artists or playlists. I have spotify premium and only 3 things pinned. Idk why I can't pin any new ones. Like the button is straight up not there.
  • Roxient37
  • Regular
  • 1633 Views
  • 17 replies
  • 1 likes
  • 1633 Views
  • 17 replies
  • 1 likes

Superuser Contribution How do I get rid of all that blue storage taken up? I reallly don’t want to get ride of my playlists

PlanPremiumCountryUSADeviceiPhone 6Operating SystemiOS My Question or IssueI'm worried that soon I'll have to stop adding to my hundreds of playlists, which are super important to me, or that something else less then ideal will happen. What do I do? ...

  • Casual Listener
  •   Plan Premium Country USA Device iPhone 6 Operating System iOS  My Question or Issue I'm worried that soon I'll have to stop adding to my hundreds of playlists, which are super i...
  • OscarDC
  • Moderator
  • 63738 Views
  • 22 replies
  • 0 likes
  • 63738 Views
  • 22 replies
  • 0 likes

Superuser Contribution Device keeps disappearing from the list of available devices

PlanPremiumDeviceiPhone 13Operating SystemiOS 16 This must be a known issue as it's been happening for years - devices keep disappearing from the list of available devices on the same wifi and the only way to fix it is to restart Spotify on the devic...

  • Regular
  • Plan Premium Device iPhone 13 Operating System iOS 16   This must be a known issue as it's been happening for years - devices keep disappearing from the list of available devices on the s...
  • Poncke
  • Casual Listener
  • 2217 Views
  • 10 replies
  • 3 likes
  • 2217 Views
  • 10 replies
  • 3 likes

Superuser Contribution Listening to Spotify while watching a zoom recording on an iphone

PlanPremiumCountryUK Device(iPhonEOperating SystemSorry I’ve no idea My Question or Issue I want to watch a zoom recording (that I’ve purchased from a website). It comes with a Spotify playlist. If I start playing the playlist then open the zoom reco...

  • Visitor
  • Plan Premium Country UK   Device (iPhonE Operating System Sorry I’ve no idea   My Question or Issue     I want to watch a zoom recording (that I’ve purchased from a we...
  • Joan
  • Moderator
  • 235 Views
  • 1 replies
  • 0 likes
  • 235 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playback issues April 16th

According to sources the outage has been corrected however on my brand new iPhone 16 the still will not play. I turned the phone off and back on & cleared the cache. The suggestion was to post here if the issue was not resolved

  • Visitor
  • According to sources the outage has been corrected however on my brand new iPhone 16 the still will not play. I turned the phone off and back on & cleared the cache.  The suggestion was to p...
  • Dessi
  • Moderator
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
  • 1 replies
  • 0 likes

Added songs won’t show

PlanFreeCountryEngland Deviceiphone 12 pro max Operating Systemios 8.3 My Question or IssueMy added songs won’t pop up on my playlist I’ve tried to restart the app but it doesn’t work and i’ve tried to make the playlists public/private but nothing wo...

ET250_0-1744730772545.png ET250_1-1744730792875.png
  • Casual Listener
  •   Plan Free Country England  Device iphone 12 pro max  Operating System ios 8.3   My Question or Issue My added songs won’t pop up on my playlist I’ve tried to restart ...
  • MateusM
  • Spotify Star
  • 298 Views
  • 1 replies
  • 0 likes
  • Music Discussion
  • 298 Views
  • 1 replies
  • 0 likes

Superuser Contribution Queue lost when accidentally selecting a song.

PlanFree/PremiumCountry Device(iPhone 11, Macbook Pro late 2016)Operating System(iOS 13 ) My Question or IssueSo I’ve made a massive long queue, and then I accidentally tap on a song title and it plays, (very easy to do on an iPhone) interrupting the...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 11, Macbook Pro late 2016) Operating System (iOS 13 )    My Question or Issue So I’ve made a massive long queue, and then I acciden...
  • kukuaswag
  • Casual Listener
  • 37671 Views
  • 28 replies
  • 14 likes
  • Queue lost
  • 37671 Views
  • 28 replies
  • 14 likes

Superuser Contribution Bluetooth shuffle changes

When I connect to a Bluetooth device it reshuffles my playlist. Anything added to a queue outside the playlist remains but the rest will shuffle and sometimes it plays a different song to what it was on prior to connecting to device. I’ve tried remov...

  • Music Fan
  • When I connect to a Bluetooth device it reshuffles my playlist. Anything added to a queue outside the playlist remains but the rest will shuffle and sometimes it plays a different song to what it was...
  • jamacca_01
  • Newbie
  • 10162 Views
  • 39 replies
  • 3 likes
  • 10162 Views
  • 39 replies
  • 3 likes

Superuser Contribution I can't open spotify on my applewatch

I can't open the spotify app anymore on my AppleWatch... it always shows that it is loading and afterwards it automatically closes the app

  • Visitor
  • I can't open the spotify app anymore on my AppleWatch... it always shows that it is loading and afterwards it automatically closes the app  
  • MihailY
  • Moderator
  • 189 Views
  • 1 replies
  • 0 likes
  • 189 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why is it I don't receive any notifications for new releases? App or mail.

Notifications are enabled. I do so for new releases etc, in the Spotify bell menu, but no notifications or emails about new releases.

  • Regular
  • Notifications are enabled. I do so for new releases etc, in the Spotify bell menu, but no notifications or emails about new releases.
  • style7
  • Newbie
  • 9749 Views
  • 21 replies
  • 2 likes
  • 9749 Views
  • 21 replies
  • 2 likes

Superuser Contribution Why doesn’t my Apple Watch appear in the device list?

I have the newest SE watch. I have spotify downloaded on both my phone and watch and up to date. I also have spotify premium and should have the ability to stream online without having to download anything to my watch. However under my device list bo...

  • Visitor
  • I have the newest SE watch. I have spotify downloaded on both my phone and watch and up to date. I also have spotify premium and should have the ability to stream online without having to download an...
  • Yordan
  • Moderator
  • 4608 Views
  • 12 replies
  • 1 likes
  • 4608 Views
  • 12 replies
  • 1 likes

Superuser Contribution Spotify Repeat Not Working

PlanPremiumCountry Device(Iphone 13 pro max, Ipad pro 10.5 inch)Operating System(IOS 17, IPadOS 16)My Question or Issue Hi, I have a certain problem where whenever I click on a new song with the repeat button on, it turns off automatically and doesn’...

  • Newbie
  • Plan Premium Country   Device (Iphone 13 pro max, Ipad pro 10.5 inch) Operating System (IOS 17, IPadOS 16) My Question or Issue   Hi,   I have a certain problem where...
  • Nightenstar
  • Casual Listener
  • 25170 Views
  • 42 replies
  • 17 likes
  • 25170 Views
  • 42 replies
  • 17 likes

Superuser Contribution iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device.    A computer and WiFi network are not required to use this new import method. ...
  • Rastereyes
  • Casual Listener
  • 96418 Views
  • 19 replies
  • 38 likes
  • 96418 Views
  • 19 replies
  • 38 likes

Superuser Contribution Spotify blocked login on iPad 4 – forces working setup to be useless

PlanPremium I use an iPad 4 with iOS 9.3.6 and a Pioneer DEH-4150SD car radio via USB. This setup worked perfectly: Spotify app → USB cable → radio playback controls. Recently, I had to reinstall the app, and now login is no longer possible. The brow...

  • Newbie
  • Plan Premium   I use an iPad 4 with iOS 9.3.6 and a Pioneer DEH-4150SD car radio via USB. This setup worked perfectly: Spotify app → USB cable → radio playback controls. Recently, I had to re...
  • Novy
  • Moderator
  • 877 Views
  • 1 replies
  • 0 likes
  • 877 Views
  • 1 replies
  • 0 likes

Superuser Contribution How can I listen to just one podcast episode (Autoplay is disabled)?

PlanPremiumDeviceiPhoneOperating SystemiOS 15.2 My Question or IssueAccording to related posts it would seem that many users prefer to listen to several episodes of a podcast on autoplay. I am the opposite. One of my scenarios: Play a particular podc...

  • Music Fan
  • Plan Premium Device iPhone Operating System iOS 15.2   My Question or Issue According to related posts it would seem that many users prefer to listen to several episodes of a podcast on ...
  • -4fmii0g_wkdb
  • Newbie
  • 64357 Views
  • 40 replies
  • 71 likes
  • 64357 Views
  • 40 replies
  • 71 likes

Solved!!Superuser Contribution Audiobook timer not working

The timer when listening to audiobooks is not working. when I set the timer to stop at the end of the chapter, it just continues onto the next I am currently on an iOS device, The app is fully updated, and I have a premium account

  • Visitor
  • The timer when listening to audiobooks is not working.  when I set the timer to stop at the end of the chapter, it just continues onto the next   I am currently on an iOS device, The app ...
  • bluekangeroo
  • Regular
  • 2326 Views
  • 25 replies
  • 3 likes
  • 2326 Views
  • 25 replies
  • 3 likes

Superuser Contribution karaoke mode went missing

I had (and used) karaoke mode. I sang one song that wasn’t supported by this feature (without scoring) and then one that did have scoring. I wanted to try another song, but I couldn’t find this feature anymore. I tried a lot of different songs, but t...

  • Visitor
  • I had (and used) karaoke mode. I sang one song that wasn’t supported by this feature (without scoring) and then one that did have scoring. I wanted to try another song, but I couldn’t find this featu...
  • JohnnyGator
  • Visitor
  • 18536 Views
  • 14 replies
  • 10 likes
  • 18536 Views
  • 14 replies
  • 10 likes