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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 37153 Views
  • 15 replies
  • 36 likes
  • 37153 Views
  • 15 replies
  • 36 likes

Superuser Contribution Lyrics no longer visible when you scroll down on my iOS app

the lyrics tab is no longer available under any of the now playing tabs. PlanPremiumCountryUSA DeviceiPhone 13 My Question or Issue

  • Visitor
  • the lyrics tab is no longer available under any of the now playing tabs.    Plan Premium Country USA   Device iPhone 13   My Question or Issue  
  • Ynahhh
  • Visitor
  • 447 Views
  • 11 replies
  • 3 likes
  • 447 Views
  • 11 replies
  • 3 likes

Several issues with queue and shuffling.

PlanPremiumCountryUsaDeviceiPhone 12Operating SystemiOS 17.5 My Question or Issue 1. In the past, whenever I would select a new song, the whole queue would reshuffle. I liked this feature. Now it adds the new song, but keeps the old queue. This is eq...

  • Casual Listener
  •   Plan Premium Country Usa Device iPhone 12 Operating System iOS 17.5   My Question or Issue   1. In the past, whenever I would select a new song, the whole queue would res...
  • AetherIsComplaining
  • Casual Listener
  • 227 Views
  • 3 replies
  • 1 likes
  • 227 Views
  • 3 replies
  • 1 likes

Solved!!Superuser Contribution Apple Watch Downloads Disappear

I am a Spotify Premium customer. Downloading music to my Apple Watch for offline playback works fine, and playback also works fine. However, on occasion (once or twice per week), the downloaded music will just disappear from my watch, whether I have ...

  • Regular
  • I am a Spotify Premium customer. Downloading music to my Apple Watch for offline playback works fine, and playback also works fine. However, on occasion (once or twice per week), the downloaded mus...
  • KeithAbb0tt
  • Regular
  • 1468 Views
  • 11 replies
  • 0 likes
  • 1468 Views
  • 11 replies
  • 0 likes

Superuser Contribution Big Playlist over 200 songs not shown in Carplay

Big Playlists containing more than 200 Songs are not shown properly in carplay.Only the first 200 songs are visible, but you can skip to the next song that is inviaible in the playlist looking at it trough carplay.Please fix this bug, i found the sam...

  • Casual Listener
  • Big Playlists containing more than 200 Songs are not shown properly in carplay. Only the first 200 songs are visible, but you can skip to the next song that is inviaible in the playlist looking at i...
  • xenon2008
  • Casual Listener
  • 2907 Views
  • 15 replies
  • 5 likes
  • 2907 Views
  • 15 replies
  • 5 likes

Superuser Contribution How to re-arrange songs in a playlist (not premium)

PlanFreeCountryCanadaDeviceiPhone 8Operating SystemIOS 13 My Question or IssueI can’t figure out how to re-arrange songs inside my playlist.

  • Visitor
  • Plan Free Country Canada Device iPhone 8 Operating System IOS 13   My Question or Issue I can’t figure out how to re-arrange songs inside my playlist. 
  • Joan
  • Moderator
  • 5778 Views
  • 10 replies
  • 0 likes
  • 5778 Views
  • 10 replies
  • 0 likes

Superuser Contribution Audiobooks locked on ios app but plays on desktop and web player

PlanPremiumCountryUSDeviceiPhone XOperating System(iOS 16.7 as the title says, i'm unable to play audiobooks through the app but i'm able to listen everywhere else. When I add to my library and try to listen on my phone, i'm prompted to purchase the ...

  • Casual Listener
  •   Plan Premium Country US Device iPhone X Operating System (iOS 16.7   as the title says, i'm unable to play audiobooks through the app but i'm able to listen everywhere else. Whe...
  • dborishansky
  • Visitor
  • 2543 Views
  • 14 replies
  • 0 likes
  • 2543 Views
  • 14 replies
  • 0 likes

Solved!!Superuser Contribution My Spotify keeps pausing every 30 seconds on the dot

My Question or IssueToday my Spotify randomly started pausing every time I would play a song. So I tried to clear the cache, uninstall and redownload it, change my password, update my phone to the latest iOS and it still is pausing. I measured the ti...

  • Casual Listener
  •   My Question or Issue Today my Spotify randomly started pausing every time I would play a song. So I tried to clear the cache, uninstall and redownload it, change my password, update my phone...
  • Tunepop
  • Casual Listener
  • 931 Views
  • 13 replies
  • 0 likes
  • 931 Views
  • 13 replies
  • 0 likes

Music pauses every 30 seconds?

This has been happening on and off for MONTHS now and im getting really tired of it. Basically out of nowhere, spotify will just start automatically pausing whatever i'm listening to every 30-ish seconds. Initially i thought low power mode was causin...

  • Visitor
  • This has been happening on and off for MONTHS now and im getting really tired of it. Basically out of nowhere, spotify will just start automatically pausing whatever i'm listening to every 30-ish sec...
  • Tunepop
  • Casual Listener
  • 5173 Views
  • 3 replies
  • 2 likes
  • 5173 Views
  • 3 replies
  • 2 likes

Superuser Contribution Playing pauses when screen is locked or when I switch to Home Screen or another app

PlanPremiumCountryBelgiumDeviceiPhone 11 ProOperating SystemiOS17.4.1 My Question or IssuePlaying music pauses every time when I lock my screen or when I switch to Home Screen or another app.

  • Visitor
  • Plan Premium Country Belgium Device iPhone 11 Pro Operating System iOS17.4.1   My Question or Issue Playing music pauses every time when I lock my screen or when I switch to Home Scree...
  • Hoser2525
  • Music Fan
  • 333 Views
  • 7 replies
  • 0 likes
  • 333 Views
  • 7 replies
  • 0 likes

Superuser Contribution Spotify kids offline not available

Hi!I'm a premium subscriber and have downloaded Spotify Kids. I've spent a bit of time trying to find the offline button/toggle anywhere in the app. I'm sure I'm missing something- would love some help on this. I'm in the US and my app is up to date....

  • Casual Listener
  • Hi! I'm a premium subscriber and have downloaded Spotify Kids.  I've spent a bit of time trying to find the offline button/toggle anywhere in the app.   I'm sure I'm missing somethin...
  • Diomed
  • Newbie
  • 10505 Views
  • 24 replies
  • 7 likes
  • spotify kids
  • 10505 Views
  • 24 replies
  • 7 likes

Superuser Contribution Ipad web browser changed

PlanPremiumDeviceIpadOperating SystemIOS My Question or IssueMy spotify on ipad suddenly changed to what seems like the mobile version. Before this change, it had the normal desktop-like web layout which is way more efficient. (can quickly add songs ...

  • Casual Listener
  • Plan Premium Device Ipad Operating System IOS   My Question or Issue My spotify on ipad suddenly changed to what seems like the mobile version. Before this change, it had the normal desk...
  • 7778
  • Casual Listener
  • 249 Views
  • 6 replies
  • 0 likes
  • 249 Views
  • 6 replies
  • 0 likes

Superuser Contribution Gapless Playback not working on my playlist on iPhone, but works on desktop

PlanPremiumCountryUnited StatesDeviceiPhone 11 Operating SystemiOS 14.3 My Question or IssueWhen I'm playing music on my iPhone I'm trying to make my songs transition into each other seamlessly, but it won't work on my iPhone. I've enabled gapless pl...

  • Visitor
  • Plan Premium Country United States Device iPhone 11  Operating System iOS 14.3   My Question or Issue When I'm playing music on my iPhone I'm trying to make my songs transition in...
  • 21stcenturycurrerbel
  • Regular
  • 3457 Views
  • 4 replies
  • 1 likes
  • Crossfade
    gapless playback
  • 3457 Views
  • 4 replies
  • 1 likes

Superuser Contribution Clicking on Playlist Title not Jumping to Current Song

Many users claim I am able to jump to the currently playing song in a playlist by clicking the album title in now playing. However, while this takes me to the currently playlist, it does not scroll to the currently playing song. Unsure if this is a b...

  • Regular
  • Many users claim I am able to jump to the currently playing song in a playlist by clicking the album title in now playing.  However, while this takes me to the currently playlist, it does not sc...
  • Susan_GP
  • Moderator
  • 86 Views
  • 1 replies
  • 0 likes
  • playlist
  • 86 Views
  • 1 replies
  • 0 likes

Superuser Contribution Disable shuffle by default

PlanPremiumCountryUSDeviceiphone 6S/carplayOperating SystemiOS My Question or Issue: I understand there is the ability to turn shuffle play off. But my issue (I've tried search, and there are tons of shuffle play questions, can't find this specific i...

  • Casual Listener
  • Plan Premium Country US Device iphone 6S/carplay Operating System iOS   My Question or Issue: I understand there is the ability to turn shuffle play off. But my issue (I've tried search...
  • Areyen
  • Visitor
  • 15066 Views
  • 45 replies
  • 6 likes
  • 15066 Views
  • 45 replies
  • 6 likes

Superuser Contribution Adding song multiple times to playlist

With one of the latest iOS app updates, the new checkbox style playlist selector when adding a song to a playlist doesn’t allow for a song to be added to a playlist more than once. I like to add songs multiple times to my playlist as I sort by recent...

  • Visitor
  • With one of the latest iOS app updates, the new checkbox style playlist selector when adding a song to a playlist doesn’t allow for a song to be added to a playlist more than once. I like to add song...
  • lehestro
  • Casual Listener
  • 74995 Views
  • 48 replies
  • 41 likes
  • 74995 Views
  • 48 replies
  • 41 likes

Superuser Contribution Recently Played disappeared again

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Vasil
  • Moderator
  • 156 Views
  • 2 replies
  • 0 likes
  • 156 Views
  • 2 replies
  • 0 likes

Cannot listen audiobooks on my phone even though I am a premium manager.

I am a premium plan manager. I've added an audiobook to my library in the Spotify app on my laptop. I can listen to it on my laptop, but I cannot listen to it or download it on my iPhone. I have the full 15 hours of listening time left. What am I doi...

  • Casual Listener
  • I am a premium plan manager. I've added an audiobook to my library in the Spotify app on my laptop. I can listen to it on my laptop, but I cannot listen to it or download it on my iPhone. I have the ...
  • MateusM
  • Spotify Star
  • 338 Views
  • 7 replies
  • 0 likes
  • Audiobooks
  • 338 Views
  • 7 replies
  • 0 likes

iPadOs, iOS Spotify Widget is absolutely worthless!! No Play/Pause/Skip buttons? Yikes! 🙈 🙈

DevicesEverything except a device capable of putting a screen widget with a simple play/pause/skip function.Operating SystemsiPadOS, iOS 17 through 18 and back to the beginning.My Question or IssueA working “Home” screen widget with three buttons to ...

  • Newbie
  • Devices Everything except a device capable of putting a screen widget with a simple play/pause/skip function. Operating Systems iPadOS, iOS 17 through 18 and back to the beginning. My Question or...
  • MateusM
  • Spotify Star
  • 162 Views
  • 1 replies
  • 0 likes
  • Spotify Widget
    Widget
  • 162 Views
  • 1 replies
  • 0 likes

Músicas aleatoriamente não salvas não param de tocar

Há anos atrás desabilitei a função auto play e aí agora do nada começou ter sugestão de músicas não salvas novamente entre minhas músicas salvas. Não quero sugestão nenhuma!!!!!

  • Visitor
  • Há anos atrás desabilitei a função auto play e aí agora do nada começou ter sugestão de músicas não salvas novamente entre minhas músicas salvas. Não quero sugestão nenhuma!!!!!
  • MateusM
  • Spotify Star
  • 92 Views
  • 1 replies
  • 0 likes
  • 92 Views
  • 1 replies
  • 0 likes

Superuser Contribution Music pausing when playing game (IOS)

PlanPremiumCountryCalifornia Device(iPhone 14)My Question or IssueEvery time I open roblox and play a game my music keeps pausing. Every time I unpause it just keeps pausing. Anyone know any solutions?

  • Casual Listener
  •   Plan Premium Country California  Device (iPhone 14) My Question or Issue Every time I open roblox and play a game my music keeps pausing. Every time I unpause it just keeps pausin...
  • tbskinner00
  • Visitor
  • 7312 Views
  • 15 replies
  • 0 likes
  • 7312 Views
  • 15 replies
  • 0 likes