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Please see below the most popular frequently asked questions.

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Ongoing Issues

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 36678 Views
  • 15 replies
  • 36 likes
  • 36678 Views
  • 15 replies
  • 36 likes

Superuser Contribution Music pausing when playing game (IOS)

PlanPremiumCountryCalifornia Device(iPhone 14)My Question or IssueEvery time I open roblox and play a game my music keeps pausing. Every time I unpause it just keeps pausing. Anyone know any solutions?

  • Casual Listener
  •   Plan Premium Country California  Device (iPhone 14) My Question or Issue Every time I open roblox and play a game my music keeps pausing. Every time I unpause it just keeps pausin...
  • tbskinner00
  • Visitor
  • 7210 Views
  • 15 replies
  • 0 likes
  • 7210 Views
  • 15 replies
  • 0 likes

Superuser Contribution Songs won’t play on data

I’ve had trouble with playing songs or podcasts on data/offline for about two months now with premium. I can play downloaded songs and listen with wifi, but I can’t use data. It only shows that I’m offline or “connecting” (which it never actually com...

  • Visitor
  • I’ve had trouble with playing songs or podcasts on data/offline for about two months now with premium. I can play downloaded songs and listen with wifi, but I can’t use data. It only shows that I’m o...
  • Ruebiegloom
  • Newbie
  • 4626 Views
  • 16 replies
  • 0 likes
  • 4626 Views
  • 16 replies
  • 0 likes

Solved!!Superuser Contribution My AirPods keep dropping out

PlanFreeCountryAustralia DeviceiPhone 6Operating SystemiOS 12.4.7 My Question or IssueThis problem started around last month, I was listening to Spotify through my AirPods trying to sleep when I noticed annoyingly that my sound kept cutting out, the ...

  • Casual Listener
  • Plan Free Country Australia  Device iPhone 6 Operating System iOS 12.4.7   My Question or Issue This problem started around last month, I was listening to Spotify through my AirPo...
  • pheonix324
  • Visitor
  • 37596 Views
  • 13 replies
  • 0 likes
  • 37596 Views
  • 13 replies
  • 0 likes

Re-display the number of subscribers at the top of playlists!

My Question or Issue Hello, I've just updated to the latest version of Spotify on iOS and the number of subscribers has disappeared from the top of each playlist.I think it's a real shame, because it's important to be neutral and offer your subscribe...

  • Regular
  • My Question or Issue   Hello,   I've just updated to the latest version of Spotify on iOS and the number of subscribers has disappeared from the top of each playlist. I think it's a ...
  • mtaddict
  • Regular
  • 125 Views
  • 1 replies
  • 0 likes
  • 125 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify stops while using Facebook

PlanPremiumCountryGermanyDeviceIphone XrOperating SystemIos 14 My Question or IssueIf I start Playback in Spotify and switch to Facebook App it randomly stops playback while scroling trough timeline. Autoplayback for videos in App is switched off. It...

  • Visitor
  •   Plan Premium Country Germany Device Iphone Xr Operating System Ios 14         My Question or Issue If I start Playback in Spotify and switch to Facebook App i...
  • Krislimmer
  • Casual Listener
  • 102895 Views
  • 16 replies
  • 8 likes
  • 102895 Views
  • 16 replies
  • 8 likes

Superuser Contribution why do I not have the spotify karaoke feature?

I never got karaoke feature. My app on both my macbook pro and iphone 14 pro is updated. Why do I not have the karaoke feature? Has spotify not released it or withdrawn it? How can I get that feature?

  • Visitor
  • I never got karaoke feature. My app on both my macbook pro and iphone 14 pro is updated. Why do I not have the karaoke feature? Has spotify not released it or withdrawn it? How can I get that feature?
  • nonospot
  • Casual Listener
  • 3099 Views
  • 14 replies
  • 7 likes
  • 3099 Views
  • 14 replies
  • 7 likes

Superuser Contribution album cover does not show

When i play songs on iOs 17, the album cover does not show in big in the lock screen, i uninstalled an reinstalled the app, deleted cache, but it does not work

  • Visitor
  • When i play songs on iOs 17, the album cover does not show in big in the lock screen, i uninstalled an reinstalled the app, deleted cache, but it does not work
  • Novy
  • Moderator
  • 286 Views
  • 1 replies
  • 0 likes
  • 286 Views
  • 1 replies
  • 0 likes

Superuser Contribution No audio after WhatsApp phonecall using Apple CarPlay

PlanPremium FamilyCountryID Device(iPhone 7 Plus)Operating System(iOS 15.4.1)App Version(8.7.18) My Question or IssueWhenever I am using Apple CarPlay while driving and listening to Spotify (music, podcasts or whatever), and there's a WhatsApp phone ...

  • Casual Listener
  • Plan Premium Family Country ID   Device (iPhone 7 Plus) Operating System (iOS 15.4.1) App Version (8.7.18)   My Question or Issue Whenever I am using Apple CarPlay while drivin...
  • Ziv5
  • Visitor
  • 3526 Views
  • 7 replies
  • 0 likes
  • 3526 Views
  • 7 replies
  • 0 likes

Superuser Contribution Poor audio quality when using bluetooth

I experience poor audio quality when using Bluetooth to stream Spotify audio. I’ve been able to replicate this issue by using Spotify’s microphone talk-to-search feature. The issue can be temporarily resolved by closing the app or restarting the devi...

  • Casual Listener
  • I experience poor audio quality when using Bluetooth to stream Spotify audio. I’ve been able to replicate this issue by using Spotify’s microphone talk-to-search feature. The issue can be temporarily...
  • Crepaille
  • Visitor
  • 14813 Views
  • 10 replies
  • 2 likes
  • audio quality
    bluetooth
  • 14813 Views
  • 10 replies
  • 2 likes

Spotify song playing but no audio Mac

On my desktop app, songs are playing but no audio is working on my headphones. I've checked all of my output settings on my computer, and the Spotify sound slider is turned all the way up. Please help.

  • Casual Listener
  • On my desktop app, songs are playing but no audio is working on my headphones. I've checked all of my output settings on my computer, and the Spotify sound slider is turned all the way up. Please hel...
  • tylerstark04
  • Casual Listener
  • 390 Views
  • 2 replies
  • 0 likes
  • 390 Views
  • 2 replies
  • 0 likes

Superuser Contribution [iOS] Double-tap for reverse sorting is missing

I've disliked this missing functionality for .. years. literally. If you create your own playlists it keeps it sorted by old to new meaning recently added songs get added at the end. On Android and on the Desktop version it is different, here you can...

  • Casual Listener
  • I've disliked this missing functionality for .. years. literally. 😉 If you create your own playlists it keeps it sorted by old to new meaning recently added songs get added at the end. On Androi...
  • Skgray58
  • Casual Listener
  • 388 Views
  • 10 replies
  • 0 likes
  • 388 Views
  • 10 replies
  • 0 likes

Superuser Contribution How to turn off podcast video in the mobile app?

Ever since the Ramsey Show Highlights added video it causes subsequent podcast in the “Your Epidodes” list to not play. I send Spotify to the background, but the video embedded Ramsey podcast still kills the other podcast episodes. It is worse and mo...

  • Regular
  • Ever since the Ramsey Show Highlights added video it causes subsequent podcast in the “Your Epidodes” list to not play. I send Spotify to the background, but the video embedded Ramsey podcast still ...
  • ch1121
  • Newbie
  • 2124 Views
  • 8 replies
  • 0 likes
  • 2124 Views
  • 8 replies
  • 0 likes

Spotify keeps skipping songs (iphone)

Plan: Premium DuoCountry: USADevice: iPhone SEOperating System: iOS 17.5.1 My Question or IssueSpotify keeps skipping songs mid-way through. If I try to go back to the song, it skips it at the same time as before (making me think this is a software i...

  • Visitor
  • Plan: Premium Duo Country: USA Device: iPhone SE Operating System: iOS 17.5.1   My Question or Issue Spotify keeps skipping songs mid-way through. If I try to go back t...
  • MateusM
  • Spotify Star
  • 125 Views
  • 1 replies
  • 1 likes
  • 125 Views
  • 1 replies
  • 1 likes

Spotify keeping phone screen awake

PlanPremiumCountryUSADeviceiPhone XS, iOS 12.1.4Spotify Version8.4.93.796My Question or IssueWhen Spotify is playing, a lot of the time it does not let my phone screen go to sleep. This even happens if my phone screen is off and I get a notification ...

  • Regular
  • Plan Premium Country USA Device iPhone XS, iOS  12.1.4 Spotify Version 8.4.93.796 My Question or Issue When Spotify is playing, a lot of the time it does not let my phone screen go...
  • mkgtu
  • Casual Listener
  • 21255 Views
  • 16 replies
  • 13 likes
  • 21255 Views
  • 16 replies
  • 13 likes

Superuser Contribution AirPods pausing Spotify after a few seconds

PlanPremiumCountryUKDeviceiPhone 13Operating SystemiOS 5.4 My Question or IssueI have a brand new iPhone 13 and now I have brand new AirPods 3rd generation. Spotify is pausing after a few seconds every time I use it. I have tried removing the app and...

  • Casual Listener
  • Plan Premium Country UK Device iPhone 13 Operating System iOS 5.4   My Question or Issue I have a brand new iPhone 13 and now I have brand new AirPods 3rd generation.  Spotify is ...
  • Davidfitz
  • Visitor
  • 3674 Views
  • 9 replies
  • 0 likes
  • 3674 Views
  • 9 replies
  • 0 likes

Superuser Contribution Podcasts don’t change to following track when finished playing

PlanPremiumCountryUSADevice(IPHONE 13Pro)Operating System(iOS 17.5.1) My Question or IssueWhen podcasts finish playing, they don’t change to the next audio track. It somehow goes back to the beginning of the podcast and it’s getting rather annoying. ...

  • Music Fan
  • Plan Premium Country USA Device (IPHONE 13Pro) Operating System (iOS 17.5.1)   My Question or Issue When podcasts finish playing, they don’t change to the next audio track. It somehow ...
  • itsmetommyve
  • Music Fan
  • 206 Views
  • 4 replies
  • 0 likes
  • 206 Views
  • 4 replies
  • 0 likes

Ads before chosen song

So I have been noticing that an ad plays whenever I choose a specific song. Like, I would choose a song that I would like to listen at that moment, and an ad would play before the actual song plays. While I don’t mind the ads too much, I think having...

  • Visitor
  • So I have been noticing that an ad plays whenever I choose a specific song. Like, I would choose a song that I would like to listen at that moment, and an ad would play before the actual song plays. ...
  • florence023
  • Regular
  • 182 Views
  • 1 replies
  • 0 likes
  • 182 Views
  • 1 replies
  • 0 likes

Superuser Contribution Recently played disappeared from mobile

PlanPremiumCountryAustraliaDeviceiPhoneOperating SystemiOS My Question or IssueFor the last several days my "Recently Played" list on the home page has disappeared, and all I can see now are the lists that were usually beneath that. I tried signing i...

  • Casual Listener
  • Plan Premium Country Australia Device iPhone Operating System iOS   My Question or Issue For the last several days my "Recently Played" list on the home page has disappeared, and all I...
  • rodmusicnow
  • Regular
  • 1003 Views
  • 4 replies
  • 1 likes
  • 1003 Views
  • 4 replies
  • 1 likes