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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Gigiii

Visitor

224372 Views

53 replies

13 likes

  • 224372 Views
  • 53 replies
  • 13 likes

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

mtollhouse

Roadie

150549 Views

506 replies

108 likes

  • 150549 Views
  • 506 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

105922 Views

19 replies

38 likes

  • 105922 Views
  • 19 replies
  • 38 likes

CarPlay Audio quality is forced to low - why?

PlanPremiumDeviceiPhone 12Operating SystemiOS 14 My Question or IssueWhen I listen to Spotify in my BMW on CarPlay I noticed that the audio quality setting is overwritten to low, and it's is impossible to change back to Very High, which I normally us...

Newbie

Plan Premium Device iPhone 12 Operating System iOS 14   My Question or Issue When I listen to Spotify in my BMW on CarPlay I noticed that the audio quality setting is overwritten to low,...

Lindsay35

Regular

2756 Views

2 replies

0 likes

Carplay
  • 2756 Views
  • 2 replies
  • 0 likes

Superuser Contribution How to rename a playlist

Available instructions say to go to the 3 dots at the top of the playlist, and choose from the menu. The instruction said it worked for both Android and IOS devices but neither of my devices have dots. So how can I rename a playlist?

Newbie

Available instructions say to go to the 3 dots at the top of the playlist, and choose from the menu. The instruction said it worked for both Android and IOS devices but neither of my devices have do...

Novy

Moderator

1513 Views

3 replies

0 likes

  • 1513 Views
  • 3 replies
  • 0 likes

Superuser Contribution any idea how to block podcasts? .

any idea how can we block podcasts that we don't want to hear? Like how we block certain artists. I am intending to curb my"addiction" to certain podcasts by permanently blocking them. Thanks!

Regular

any idea how can we block podcasts that we don't want to hear? Like how we block certain artists. I am intending to curb my"addiction" to certain podcasts by permanently blocking them. Thanks!  

TerjeH

Casual Listener

76666 Views

54 replies

113 likes

  • 76666 Views
  • 54 replies
  • 113 likes

Superuser Contribution Stream not starting on Amazon Echo Studio anymore

PlanPremiumCountryGermanyDeviceAmazon Echo Studio / iPhone 13 My Question or IssueSince a few days I can't stream Spotify on my Amazon Echo Studio. I didn't change anything and on other Echo devices in the same household everything works fine but on ...

Regular

Plan Premium Country Germany Device Amazon Echo Studio / iPhone 13   My Question or Issue Since a few days I can't stream Spotify on my Amazon Echo Studio. I didn't change anything and o...

KmanDallas

Casual Listener

3200 Views

16 replies

2 likes

  • 3200 Views
  • 16 replies
  • 2 likes

Superuser Contribution Spotify Repeat Not Working

PlanPremiumCountry Device(Iphone 13 pro max, Ipad pro 10.5 inch)Operating System(IOS 17, IPadOS 16)My Question or Issue Hi, I have a certain problem where whenever I click on a new song with the repeat button on, it turns off automatically and doesn’...

Newbie

Plan Premium Country   Device (Iphone 13 pro max, Ipad pro 10.5 inch) Operating System (IOS 17, IPadOS 16) My Question or Issue   Hi,   I have a certain problem where...

AlejaR

Moderator

29269 Views

44 replies

19 likes

  • 29269 Views
  • 44 replies
  • 19 likes

Touch preview on IOS

Hi community, Since yesterday I have the ability to use the touch preview to check out the songs in playlist, in other words, I can slide on the song and listen it quickly to check how is it. Spotify version 2.2.0.2464. Horácio

Roadie

Hi community,   Since yesterday I have the ability to use the touch preview to check out the songs in playlist, in other words, I can slide on the song and listen it quickly to check ho...

ApparelHero

Newbie

626 Views

5 replies

0 likes

  • 626 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Music stops playing after 10 seconds

PlanPremiumCountryCanadaDeviceiPhone XS MaxOperating SystemiOS 15.3.1 My Question or IssueWhen I listen to music with my iPhone, sometimes the song will simply stop playing after 10 seconds. This is totally random and happens with different songs. My...

Casual Listener

Plan Premium Country Canada Device iPhone XS Max Operating System iOS 15.3.1   My Question or Issue When I listen to music with my iPhone, sometimes the song will simply stop playing a...

Yan383

Visitor

113872 Views

47 replies

3 likes

  • 113872 Views
  • 47 replies
  • 3 likes

Solved!! Remove BMW Connected

How do I remove the connection between Spotify and BMW Connected??? I tried to delete the phone from my BMW system and also delete the BMW Connected app from the phone, but when I connect the phone to the car via USB it still thinks it should use BMW...

Music Fan

How do I remove the connection between Spotify and BMW Connected??? I tried to delete the phone from my BMW system and also delete the BMW Connected app from the phone, but when I connect the phone t...

SomebodysBrother

Visitor

28435 Views

13 replies

4 likes

  • 28435 Views
  • 13 replies
  • 4 likes

Superuser Contribution Podcasts stopping on the 12 hour mark

PlanPremiumCountryBrazilDeviceiPhone 15Operating System(iOS 18.5) My Question or IssueWhen I’m listening to over 12 hours podcasts, the app suddenly stops it after the 12 hours mark. It marks the whole thing as listened, and skips to the next one. I ...

Casual Listener

Plan Premium Country Brazil Device iPhone 15 Operating System (iOS 18.5)   My Question or Issue When I’m listening to over 12 hours podcasts, the app suddenly stops it after the 12 hou...

-e609_0nfssqa

Newbie

937 Views

6 replies

0 likes

  • 937 Views
  • 6 replies
  • 0 likes

Superuser Contribution Artist’s Monthly Listeners Disappeared

PlanPremium StudentCountry UK DeviceIphone 16Operating SystemIOS 18.5 My Question or IssueHi, I just noticed that the monthly listeners count is no longer showing on artist pages on Spotify. For example, the number used to appear under their name, bu...

Casual Listener

Plan Premium Student Country UK   Device Iphone 16 Operating System IOS 18.5   My Question or Issue Hi, I just noticed that the monthly listeners count is no longer showing on...

Dessi

Moderator

7901 Views

28 replies

5 likes

  • 7901 Views
  • 28 replies
  • 5 likes

Superuser Contribution Spotify stops playing on iPhone when screen is locked

PlanPremiumCountryUSADeviceiPhone 11Operating SystemiOS 10Software version 15.3.1 My Question or Issue: When I press play on a song and lock my screen (when I go running for instance), Spotify app either plays the song and stops or it closes the app....

Casual Listener

Plan Premium Country USA Device iPhone 11 Operating System iOS 10 Software version 15.3.1   My Question or Issue:  When I press play on a song and lock my screen (when I go runni...

michael151

Newbie

16536 Views

15 replies

3 likes

iphone
support
  • 16536 Views
  • 15 replies
  • 3 likes

Superuser Contribution Podcast (with video) Error loading, cannot play

PlanPremiumCountry Device(iPhone XS)Operating System(iOS 18.3, latest Spotify version on 27/2/2025) My Question or IssueMy podcast (with video) is not loading and keep showing this A problem occured while loading, and a Session ID. Please fix, its ve...

Casual Listener

Plan Premium Country   Device (iPhone XS) Operating System (iOS 18.3, latest Spotify version on 27/2/2025)   My Question or Issue My podcast (with video) is not loading and keep s...

Dessi

Moderator

933 Views

5 replies

0 likes

  • 933 Views
  • 5 replies
  • 0 likes

Song Previews

Remember when Spotify updated and they made it so that Spotify Premium members could 3D touch or hold down a certain song and it would play you 15 - 30 seconds of a section of that song so that you didnt have to click on it and stop what you were lis...

Visitor

Remember when Spotify updated and they made it so that Spotify Premium members could 3D touch or hold down a certain song and it would play you 15 - 30 seconds of a section of that song so that ...

MattSuda

Spotify Star

525 Views

1 replies

0 likes

  • 525 Views
  • 1 replies
  • 0 likes

Solved!! Touch Preview on iPhone 6 with latest iOS (8.1.2) and latest Spotify app is broken.

Hello. I was all excited to learn the Touch Preview feature came to the iOS app, but it isn't working for me or my wife on either of our iPhone 6 phones. Our phones are identical in hardware and software versions. Touching and holding on a track or a...

Casual Listener

Hello. I was all excited to learn the Touch Preview feature came to the iOS app, but it isn't working for me or my wife on either of our iPhone 6 phones. Our phones are identical in hardware and soft...

MattSuda

Spotify Star

2193 Views

3 replies

0 likes

  • 2193 Views
  • 3 replies
  • 0 likes

Solved!! iOS - Version 0.9.1.230 missing 30-sec preview

I just updated the Spotify app on my iPhone 4S today to the latest release. Upon doing so, it looks like the functionality to get a preview of a song is no longer included. In the previous version I had (sorry, not sure which version it was), I could...

Regular

I just updated the Spotify app on my iPhone 4S today to the latest release. Upon doing so, it looks like the functionality to get a preview of a song is no longer included. In the previous version I ...

MattSuda

Spotify Star

1326 Views

8 replies

0 likes

  • 1326 Views
  • 8 replies
  • 0 likes

Touch preview

PlanPremiumDeviceiPhone SEOperating SystemiOS 13.2.3App version8.4.13 My Question or IssueHi!Is the touch preview finally killed on the server side or is it a problem with my device? I was using 8.4.13 version of Spotify app for a few years now, as i...

Casual Listener

Plan Premium Device iPhone SE Operating System iOS 13.2.3 App version 8.4.13   My Question or Issue Hi! Is the touch preview finally killed on the server side or is it a problem with ...

MattSuda

Spotify Star

862 Views

2 replies

0 likes

  • 862 Views
  • 2 replies
  • 0 likes

Don’t ignore us! Please bring back the touch preview. It was so much easier.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Newbie

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

MattSuda

Spotify Star

561 Views

2 replies

1 likes

  • 561 Views
  • 2 replies
  • 1 likes

Solved!! New touch preview and swipe to save features

While the touch preview feature is working great , I can't figure out how to save a track to my library by swiping left. Is this feature iPhone only ? I'm using an iPad Air .

Gig Goer

While the touch preview feature is working great , I can't figure out how to save a track to my library by swiping left. Is this feature iPhone only ? I'm using an iPad Air .

MattSuda

Spotify Star

768 Views

2 replies

1 likes

  • 768 Views
  • 2 replies
  • 1 likes

Long touch song preview

Howdy. I used to be able to press and hold a song and get a short playback of it, which allowed me to decide if I liked it and wanted to add it to a playlist Is that feature gone or just a glitch tonight?

Casual Listener

Howdy.  I used to be able to press and hold a song and get a short playback of it, which allowed me to decide if I liked it and wanted to add it to a playlist   Is that feature gone or ju...

MattSuda

Spotify Star

2498 Views

5 replies

5 likes

  • 2498 Views
  • 5 replies
  • 5 likes