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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 42533 Views
  • 15 replies
  • 36 likes
  • 42533 Views
  • 15 replies
  • 36 likes

Solved!!Superuser Contribution Search doesn't work on carplay

PlanFamily PremiumCountrySpainDeviceiPhone 12 pro Operating SystemiOS 16.6 My Question or Issuein CarPlay It display" something was wrong" all the time when you press search on carplay. It works if you select the music direct on the phone

  • Casual Listener
  •   Plan Family Premium Country Spain Device iPhone 12 pro  Operating System iOS 16.6   My Question or Issue in CarPlay It display" something was wrong" all the time when you ...
  • Izamivida
  • Casual Listener
  • 2500 Views
  • 3 replies
  • 0 likes
  • 2500 Views
  • 3 replies
  • 0 likes

Superuser Contribution When I open Spotify it mutes other audio streaming

PlanPremiumCountrySwedenDeviceiPhone 13Operating SystemiOS 16.1 My Question or Issue There is an error with the app in iOS.As soon as ypu open the Spotify app it mutes other streaming audio sources. So if I am listening to radio in another app and wa...

  • Visitor
  • Plan Premium Country Sweden Device iPhone 13 Operating System iOS 16.1   My Question or Issue   There is an error with the app in iOS. As soon as ypu open the Spotify app it mut...
  • dicktrickle
  • Casual Listener
  • 8318 Views
  • 56 replies
  • 22 likes
  • 8318 Views
  • 56 replies
  • 22 likes

Spotify Plays the Wrong Song and No Solutions Work

PlanFreeCountryUKDevice(iPhone 5) My Question or Issue Hi, I installed Spotify on my iPhone this morning and it nearly always plays a different song to the one I’ve clicked on - I’ve looked through on here a lot and none of the solutions I can try (a...

  • Casual Listener
  • Plan Free Country UK Device (iPhone 5)   My Question or Issue   Hi,   I installed Spotify on my iPhone this morning and it nearly always plays a different song to the one I’...
  • Idontwantausername6
  • Visitor
  • 35704 Views
  • 15 replies
  • 0 likes
  • 35704 Views
  • 15 replies
  • 0 likes

Superuser Contribution Spotify Connect showing 'Premium users only'

PlanFree Device(iPhone XR, Windows Desktop, Chrome Cast)Operating System(iOS 14.4, Windows 10,etc.) My Question or IssueAs the title suggests, both the desktop app and the mobile app are showing a 'Premium users only' message when attempting to use S...

  • Newbie
  • Plan Free   Device (iPhone XR, Windows Desktop, Chrome Cast) Operating System (iOS 14.4, Windows 10,etc.)   My Question or Issue As the title suggests, both the desktop app and the...
  • k_rob2
  • Visitor
  • 11579 Views
  • 18 replies
  • 5 likes
  • 11579 Views
  • 18 replies
  • 5 likes

Superuser Contribution Apple Watch app skipping songs

Happens only when I'm using the Apple Watch as the streeming device (on airpods or speeker). Even with service and with music dowloaded to the watch, some songs randomly would seem like they're playing for like 5 seconds and then skip. I'v tried dele...

  • Visitor
  • Happens only when I'm using the Apple Watch as the streeming device (on airpods or speeker). Even with service and with music dowloaded to the watch, some songs randomly would seem like they're playi...
  • Dessi
  • Moderator
  • 249 Views
  • 1 replies
  • 0 likes
  • 249 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playback via Sonos

PlanFree/PremiumCountryNetherlands DeviceIphone or Ipad to Sonos system My Question or IssueHi, I use the playback crossfade option on a more then daily basis but found out since last week that this option does't work anymore via our Sonos speaker in...

  • Visitor
  • Plan Free/Premium Country Netherlands    Device Iphone or Ipad to Sonos system    My Question or Issue Hi, I use the playback crossfade option on a more then daily basis ...
  • Ivelina
  • Moderator
  • 301 Views
  • 1 replies
  • 0 likes
  • 301 Views
  • 1 replies
  • 0 likes

Superuser Contribution App doesn't save podcast episodes filter

I don't want to see every episode for a specific podcast. I'm crusing down the road and I want to choose a podcast, see ONLY the ones I haven't listened to, select one and go. So, I select the All Episode button, choose "Unplayed" and it filters perf...

  • Casual Listener
  • I don't want to see every episode for a specific podcast.  I'm crusing down the road and I want to choose a podcast, see ONLY the ones I haven't listened to, select one and go. So, I select the ...
  • Mfuller
  • Casual Listener
  • 3348 Views
  • 12 replies
  • 23 likes
  • 3348 Views
  • 12 replies
  • 23 likes

Solved!! [iOS] Volume Spike When Using Bluetooth Earphones

PlanPremiumCountrySingaporeDeviceiPhone 12Operating SystemiOS 14.2 My Question or IssueUsing version 8.5.84, I believe this issue only started with this exact version. It occurs when I'm using my bluetooth earphones (Aukey EP-T10) and I pause using e...

  • Casual Listener
  • Plan Premium Country Singapore Device iPhone 12 Operating System iOS 14.2   My Question or Issue Using version 8.5.84, I believe this issue only started with this exact version. It occ...
  • Johhnyc1130
  • Visitor
  • 1425 Views
  • 5 replies
  • 0 likes
  • 1425 Views
  • 5 replies
  • 0 likes

Superuser Contribution Not getting 30 mins of uninterrupted listening

PlanFreeCountryAmericaDeviceiPhone 8Operating SystemiOS 11 My Question or IssueWhen I get the “watch this ad to get 30 minutes of uninterrupted listening” ad, I am too often not getting a full thirty minutes. At first I thought I was just thinking it...

  • Newbie
  • Plan Free Country America Device iPhone 8 Operating System iOS 11   My Question or Issue When I get the “watch this ad to get 30 minutes of uninterrupted listening” ad, I am too often ...
  • artsygirlmb
  • Newbie
  • 10803 Views
  • 15 replies
  • 16 likes
  • 10803 Views
  • 15 replies
  • 16 likes

[Mobile] "New Music For You" Popup: How to disable?

Hi,So, having been a Premium user for many years now, today was quite dissatisfying: There was a deliberate ad on my screen when I opened the app from iOS, a promotion of some new album from some whatever artist.All my notification settings are turne...

  • Casual Listener
  • Hi, So, having been a Premium user for many years now, today was quite dissatisfying: There was a deliberate ad on my screen when I opened the app from iOS, a promotion of some new album from some w...
  • PooSmith
  • Visitor
  • 950 Views
  • 3 replies
  • 5 likes
  • 950 Views
  • 3 replies
  • 5 likes

Solved!! Playing podcast via Spotify connect

PlanPremiumCountryNorwayDevice(iPhone 11Operating System(iOS My Question or IssueWhy can’t I play podcasts through Spotify connect to my WiFi speaker? Since Spotify has used so much time and effort to make Spotify a good library for podcasts I think ...

  • Newbie
  •   Plan Premium Country Norway Device (iPhone 11 Operating System (iOS    My Question or Issue Why can’t I play podcasts through Spotify connect to my WiFi speaker? Since Spo...
  • floodwayprintco
  • Newbie
  • 6165 Views
  • 11 replies
  • 4 likes
  • 6165 Views
  • 11 replies
  • 4 likes

Superuser Contribution Spotify not playing through bluetooth headphones on apple watch

PlanFamily PremiumCountry UK DeviceiPhone XR iOS 16.1.1 and Apple Watch 8 watchOS 9.1 and Sony WF-1000XM4 My Question or IssueSpotify is not playing through bluetooth headphones on apple watch. Headphones are not appearing in device list. This happen...

  • Newbie
  •   Plan Family Premium Country UK   Device iPhone XR iOS 16.1.1 and Apple Watch 8 watchOS 9.1 and Sony WF-1000XM4     My Question or Issue Spotify is not playing thr...
  • Tenko888
  • Visitor
  • 5014 Views
  • 13 replies
  • 0 likes
  • 5014 Views
  • 13 replies
  • 0 likes

I want to delete the artists on my on my Spotify profile and replace them

I have a few artists on my Spotify profile, but I don’t like them and I want to replace them with new Artist I like

  • Visitor
  • I have a few artists on my Spotify profile, but I don’t like them and I want to replace them with new Artist I like
  • MateusM
  • Spotify Star
  • 140 Views
  • 1 replies
  • 0 likes
  • 140 Views
  • 1 replies
  • 0 likes

Superuser Contribution Podcast sort order default

PLEASE can you create a DEFAULT sort order for podcasts? Just like ABOUT EVERYONE I need to…1/ Select “sort”2/ Select “unplayed”3/ Select “sort” AGAIN4/ Select “Order: Oldest to Newest”5/ Select the episode at the top …FOR EVERY **bleep** PODCAST!!! ...

  • Newbie
  • PLEASE can you create a DEFAULT sort order for podcasts? Just like ABOUT EVERYONE I need to… 1/ Select “sort” 2/ Select “unplayed” 3/ Select “sort” AGAIN 4/ Select “Order: Oldest to Newest” 5/ S...
  • BuckBuchanan
  • Newbie
  • 12670 Views
  • 16 replies
  • 30 likes
  • 12670 Views
  • 16 replies
  • 30 likes

Superuser Contribution Volume on phone inherits volume setting from Spotify desktop

When I play music on the Spotify Windows desktop app, the Spotify app on my phone connects to it and allows me to control the volume of Spotify from my phone. By default this volume is set to the top level. But then also if I open another app on my p...

  • Visitor
  • When I play music on the Spotify Windows desktop app, the Spotify app on my phone connects to it and allows me to control the volume of Spotify from my phone. By default this volume is set to the top...
  • airwreckl
  • Newbie
  • 214 Views
  • 2 replies
  • 0 likes
  • 214 Views
  • 2 replies
  • 0 likes

Superuser Contribution Unable to open songs from links

PlanPremiumCountrySwedenDeviceiPhoneOperating SystemiOS 17.2 My Question or IssueWhen clicking a song link that was sent to me via SMS Spotify opens but the song does not start and a loading screen appears. Does anyone else have the same issue? Any f...

  • Regular
  • Plan Premium Country Sweden Device iPhone Operating System iOS 17.2   My Question or Issue When clicking a song link that was sent to me via SMS Spotify opens but the song does not sta...
  • carlesonmarcus
  • Regular
  • 634 Views
  • 12 replies
  • 0 likes
  • 634 Views
  • 12 replies
  • 0 likes

Unable to remove songs from queue

PlanPremium DuoCountryUSADeviceiPhone 12Operating SystemiOS 17.5.1My Question or IssueSpotify isn’t allowing me to remove songs from the queue by either only removing a portion of selected songs or not removing them at all, sometimes just rearranging...

  • Newbie
  • Plan Premium Duo Country USA Device iPhone 12 Operating System iOS 17.5.1 My Question or Issue Spotify isn’t allowing me to remove songs from the queue by either only removing a portion of s...
  • gregory109
  • Regular
  • 157 Views
  • 1 replies
  • 0 likes
  • 157 Views
  • 1 replies
  • 0 likes

Solved!! Podcast

PlanFreeCountryNigeriaDevice(iPhone 13 pro max, iPad Pro 4th gen)Operating System(iOS 17.5.1) My Question or IssueI can’t watch the video on a podcast despite turning off the stream audio only and reinstalling my spotifyi just recently downloaded and...

  • Newbie
  • Plan Free Country Nigeria Device (iPhone 13 pro max, iPad Pro 4th gen) Operating System (iOS 17.5.1)   My Question or Issue I can’t watch the video on a podcast despite turning off the...
  • Luan
  • Spotify Star
  • 165 Views
  • 1 replies
  • 0 likes
  • 165 Views
  • 1 replies
  • 0 likes