Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 44737 Views
  • 15 replies
  • 36 likes
  • 44737 Views
  • 15 replies
  • 36 likes

Superuser Contribution Spotify AirPods and Apple Watch fitness apps

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi, when I am running I carry my phone and listen to Spotify through my AirPods. I also wear ...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hi, whe...
  • Adam19892000
  • Newbie
  • 735 Views
  • 2 replies
  • 1 likes
  • 735 Views
  • 2 replies
  • 1 likes

Solved!!Superuser Contribution iOS 16 Spotify widget not loading (black)

I have added the Spotify widget to my Home Screen and it was perfect for a few days but then it went black and never loaded. I have rebooted my phone, logged out and in as well as reinstalling the app. Nothing works. I hope this can get fixed. Thanks...

96FF8BD7-DD3F-4904-A1E8-17094408F190.jpeg
  • Casual Listener
  • I have added the Spotify widget to my Home Screen and it was perfect for a few days but then it went black and never loaded. I have rebooted my phone, logged out and in as well as reinstalling the ap...
  • sp0tifyfy
  • Visitor
  • 42175 Views
  • 43 replies
  • 3 likes
  • iOS
    iOS 16
    iphone
    Widget
  • 42175 Views
  • 43 replies
  • 3 likes

Solved!!Superuser Contribution Music volume keeps lowering

PlanPremium CountryUKDevice(iPhone 12 mini)Operating System(iOS 17) My Question or IssueMusic keeps lowering from full volume to very quiet when opening my phone. But volume says it is full. I have tried switching off equaliser, resetting, uninstalli...

  • Casual Listener
  •   Plan Premium  Country UK Device (iPhone 12 mini) Operating System (iOS 17)   My Question or Issue Music keeps lowering from full volume to very quiet when opening my phone...
  • mau_monares
  • Regular
  • 18615 Views
  • 12 replies
  • 0 likes
  • 18615 Views
  • 12 replies
  • 0 likes

Superuser Contribution How to re-arrange songs in a playlist (not premium)

PlanFreeCountryCanadaDeviceiPhone 8Operating SystemIOS 13 My Question or IssueI can’t figure out how to re-arrange songs inside my playlist.

  • Visitor
  • Plan Free Country Canada Device iPhone 8 Operating System IOS 13   My Question or Issue I can’t figure out how to re-arrange songs inside my playlist. 
  • Ivelina
  • Moderator
  • 6476 Views
  • 12 replies
  • 0 likes
  • 6476 Views
  • 12 replies
  • 0 likes

Superuser Contribution Audio dip at end of song

PlanPremiumCountryUnited StatesDeviceiPhone 14Operating SystemiOS 16.4.1 My Question or IssueWhen playing from a playlist, the audio dips out in the last second of the song. It cuts off then fades in very quickly. Sounds almost like a sidechain if th...

  • Regular
  • Plan Premium Country United States Device iPhone 14 Operating System iOS 16.4.1   My Question or Issue When playing from a playlist, the audio dips out in the last second of the song. ...
  • yashisaur
  • Casual Listener
  • 10739 Views
  • 54 replies
  • 17 likes
  • 10739 Views
  • 54 replies
  • 17 likes

Superuser Contribution Spotify shutting down immediately after launch on iPod Touch

PlanFree/PremiumCountryUSA DeviceiPod Touch 7th GenerationOperating System(iOS 15.8.3) My Question or IssuePlease don't judge, but I keep an iPod Touch because I am an artist and I have too many photos, videos, and music, plus audiobooks and podcasts...

  • Visitor
  • Plan Free/Premium Country USA   Device iPod Touch 7th Generation Operating System (iOS 15.8.3)   My Question or Issue Please don't judge, but I keep an iPod Touch because I am an...
  • 2myspot
  • Regular
  • 926 Views
  • 9 replies
  • 1 likes
  • 926 Views
  • 9 replies
  • 1 likes

Solved!!Superuser Contribution Apple Watch cannot adjust volume

Plan: PremiumCountry: US Device: iPhone 11 Pro, Apple Watch Series 5Operating System: iOS 14.2, WatchOS 7.1 My Question or IssueWhile listening with AirPods, I can control song playback but cannot adjust volume using the watch. I have confirmed that ...

  • Casual Listener
  • Plan: Premium Country: US   Device: iPhone 11 Pro, Apple Watch Series 5 Operating System: iOS 14.2, WatchOS 7.1   My Question or Issue While listening with AirPods, I can control s...
  • 5park2
  • Casual Listener
  • 48886 Views
  • 64 replies
  • 3 likes
  • 48886 Views
  • 64 replies
  • 3 likes

Superuser Contribution Local Files -- Must Click Files Multiple Times to Play / Local Files Automatically Skipped

USA, Spotify Premium, checked as I am writing this post and Spotify is up-to-date, no update required across ALL of my devices.iPad Pro 17.6.1 (this issue has persisted across all updates since I got the iPad in September of 2023) I have approximatel...

  • Casual Listener
  • USA, Spotify Premium, checked as I am writing this post and Spotify is up-to-date, no update required across ALL of my devices. iPad Pro 17.6.1 (this issue has persisted across all updates since I g...
  • mitch1393
  • Casual Listener
  • 368 Views
  • 4 replies
  • 0 likes
  • iPad
    ipad pro
    local files
    skipped songs
    synced songs
  • 368 Views
  • 4 replies
  • 0 likes

Superuser Contribution How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

  • Visitor
  • Do i have to get premium to do it? And i have the latest version which is 8.8.44.527 but i still cant see the option  
  • Sparklyycats
  • Visitor
  • 126042 Views
  • 42 replies
  • 11 likes
  • 126042 Views
  • 42 replies
  • 11 likes

Superuser Contribution Some podcasts don’t play in IPhone

I click play and nothing happens. If I move the cursor to a specific minute, it stays in that point but still doesn’t play. Already cleared cache and reinstalled the app. Most of the podcasts are working fine, it’s just some of them that don’t work

  • Casual Listener
  • I click play and nothing happens. If I move the cursor to a specific minute, it stays in that point but still doesn’t play. Already cleared cache and reinstalled the app. Most of the podcasts are wor...
  • Ivelina
  • Moderator
  • 598 Views
  • 5 replies
  • 0 likes
  • 598 Views
  • 5 replies
  • 0 likes

Superuser Contribution My Bluetooth speakers (2 off 3) are paired with my iPhone 13 but won’t

Connect? I have used them both with my Spotify app without r any difficulty and my 3rd speaker (klipsch heritage groove) still works great but the other two (klipsch one two and Yamaha keyboard) both say paired butter won’t connect when I ask!

  • Visitor
  • Connect? I have used them both with my Spotify app without r any difficulty and my 3rd speaker (klipsch heritage groove) still works great but the other two (klipsch one two and Yamaha keyboard) both...
  • Ivelina
  • Moderator
  • 159 Views
  • 1 replies
  • 0 likes
  • 159 Views
  • 1 replies
  • 0 likes

Shazam won’t link to Spotify app

When try to go to Spotify from Shazam, it takes me to the website and doesn’t show the song I searched for. Why doesn’t Shazam link to the Spotify app and how can I make it so it does?

  • Casual Listener
  • When try to go to Spotify from Shazam, it takes me to the website and doesn’t show the song I searched for. Why doesn’t Shazam link to the Spotify app and how can I make it so it does?
  • HankDy
  • Visitor
  • 1109 Views
  • 7 replies
  • 2 likes
  • 1109 Views
  • 7 replies
  • 2 likes

Superuser Contribution Battery drain on iPhone

Plan Premium Country United States Device iPhone 15 pro Operating System iOS 17.0.3 Spotify version 8.8.80.570 My Question or Issue Hello, I just recently got an iPhone 15 pro. At night I like to play some noise through Spotify to sleep. I noticed th...

  • Casual Listener
  • Plan Premium Country United States Device iPhone 15 pro Operating System iOS 17.0.3 Spotify version 8.8.80.570   My Question or Issue Hello, I just recently got an iPhone...
  • Luxembourg
  • Music Fan
  • 12371 Views
  • 27 replies
  • 4 likes
  • 12371 Views
  • 27 replies
  • 4 likes

Superuser Contribution Siri on AppleWatch does not work

PlanPremiumCountryGermany Operating System(newest versions at time of writing for OSes and Spotify App) My Question or IssueSiri on the Apple Watch to play a Song on Spotify no longer works on the watch after the latest OS-Updates (to 17.1.1 and 10.1...

  • Regular
  •   Plan Premium Country Germany   Operating System (newest versions at time of writing for OSes and Spotify App)   My Question or Issue Siri on the Apple Watch to play a Song ...
  • bankroll
  • Regular
  • 6817 Views
  • 41 replies
  • 7 likes
  • 6817 Views
  • 41 replies
  • 7 likes

Superuser Contribution How can I stop getting in-app concert recommendations?

I've attached an example of some Direct marketing sent my way.How can I stop it? PlanPremiumCountryUKDeviceIPhone 12Operating SystemiOS 17.1

  • Music Fan
  • I've attached an example of some Direct marketing sent my way. How can I stop it?   Plan Premium Country UK Device IPhone 12 Operating System iOS 17.1      
  • mjacobs75
  • Casual Listener
  • 44983 Views
  • 230 replies
  • 112 likes
  • 44983 Views
  • 230 replies
  • 112 likes

Update Apple TV!

(Apple) tvOS is one of the best interfaces to use on your TV. And luckily Spotify also has an app available for this platform. But the last few years it has really been lacking behind. While most modern TV OS’ have been receiving great updates and al...

IMG_5493.jpeg IMG_5494.jpeg IMG_5496.jpeg IMG_5497.jpeg
  • Regular
  • (Apple) tvOS is one of the best interfaces to use on your TV. And luckily Spotify also has an app available for this platform. But the last few years it has really been lacking behind.   While...
  • MateusM
  • Spotify Star
  • 308 Views
  • 1 replies
  • 2 likes
  • 308 Views
  • 1 replies
  • 2 likes

Solved!!Superuser Contribution One specific artist has no songs available on iOS

On my iOS App (SE 2020) is one specific artist where all songs of this artist are not shown. The albums are shown, but all empty. In my case it's the artist "Bilderbuch". The problem appears only on my phone. On Desktop (same account) everything is f...

  • Casual Listener
  • On my iOS App (SE 2020) is one specific artist where all songs of this artist are not shown. The albums are shown, but all empty. In my case it's the artist "Bilderbuch". The problem appears only on ...
  • fahv
  • Casual Listener
  • 316 Views
  • 2 replies
  • 0 likes
  • 316 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Daily Mix gone

PlanFreeCountryCataloniaDeviceiPad 12Operating SystemiOS 14 My Question or IssueSo I hopped on Spotify and noticed that daily mixes are gone. There are now artist mixes instead which I find pretty useless. Is there an app issue or was this poor decis...

  • Music Fan
  • Plan Free Country Catalonia Device iPad 12 Operating System iOS 14     My Question or Issue So I hopped on Spotify and noticed that daily mixes are gone. There are now artist mix...
  • 635osuxhuc36wx3s0t4
  • Casual Listener
  • 45660 Views
  • 20 replies
  • 4 likes
  • 45660 Views
  • 20 replies
  • 4 likes

Superuser Contribution Cannot place cursor in search bar in iOS spp

PlanPremiumCountryUnited States Device(iPhone 15)Operating System(iOS) My Question or IssueOver the last week, Spotify will not place cursor in search bar, and thus I cannot search. Restart fixes the issue. I will not make more time to support troubl...

  • Casual Listener
  • Plan Premium Country United States  Device (iPhone 15) Operating System (iOS)   My Question or Issue Over the last week, Spotify will not place cursor in search bar, and thus I ca...
  • OscarDC
  • Moderator
  • 115 Views
  • 1 replies
  • 0 likes
  • 115 Views
  • 1 replies
  • 0 likes

Superuser Contribution View all songs of artist?

PlanStudent PremiumCountryUSA DeviceiPhone 7Operating SystemiOS 12.4 My Question or IssueI'm looking for the list of all songs of an artist, on iOS. I know when you search an artist, you can scroll down to "See all artists," "See all songs," "See all...

  • Casual Listener
  • Plan Student Premium Country USA   Device iPhone 7 Operating System iOS 12.4   My Question or Issue I'm looking for the list of all songs of an artist, on iOS. I know when you se...
  • aread
  • Visitor
  • 63809 Views
  • 30 replies
  • 36 likes
  • 63809 Views
  • 30 replies
  • 36 likes