Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with Spotify for iOS devices
As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...
Newbie
143422 Views
504 replies
108 likes
It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...
PlanPremiumDeviceiPhone 16Operating SystemiOS 18 My Question or IssueHello, since I have received a new phone a few months ago, I was unable to download my new playlists completely. On my app, they would only download songs available on Spotify, any ...
Plan Premium Device iPhone 16 Operating System iOS 18 My Question or Issue Hello, since I have received a new phone a few months ago, I was unable to download my new playlists complete...
Newbie
1481 Views
8 replies
0 likes
Do others have the unlike button right next to the like? I really hope I'm in an A/B test, as this is terrible! I've already hit unlike accidentally a couple of times. PlanPremiumCountry Device(iPhone Operating System(iOS 10, Android Oreo, Windows 10...
Do others have the unlike button right next to the like? I really hope I'm in an A/B test, as this is terrible! I've already hit unlike accidentally a couple of times. Plan Premium...
Moderator
261 Views
1 replies
0 likes
Hello,I’m experiencing an issue with Spotify Free on my iPhone SE (2nd generation) running iOS 18.5. Unlike my dad’s iPhone 13 and iPad (both using the same Spotify Free account), my iPhone SE does not allow me to play liked songs on demand and inste...
Hello, I’m experiencing an issue with Spotify Free on my iPhone SE (2nd generation) running iOS 18.5. Unlike my dad’s iPhone 13 and iPad (both using the same Spotify Free account), my iPhone SE do...
Casual Listener
352 Views
2 replies
0 likes
Hello! I’m new to Spotify and something has been going on lately. Instead of having the image and title it only has the titles of my songs on my playlist. It’s been really annoying please help me!
Hello! I’m new to Spotify and something has been going on lately. Instead of having the image and title it only has the titles of my songs on my playlist. It’s been really annoying please help ...
Visitor
17168 Views
39 replies
3 likes
I've tried multiple times to transfer .wav files into my local files, but they never show up even though they are a supported option. I haven't had this issue with flac or mp3.
I've tried multiple times to transfer .wav files into my local files, but they never show up even though they are a supported option. I haven't had this issue with flac or mp3.
Moderator
269 Views
3 replies
0 likes
I am using the spotify web player in safari on my vision pro. I have been using this since I bought the AVP almost 2 months ago with no issues. This week whenever I open Spotify it opens in a "mobile player" mode that doesnt let me access my library....
I am using the spotify web player in safari on my vision pro. I have been using this since I bought the AVP almost 2 months ago with no issues. This week whenever I open Spotify it opens in a "mobile...
Newbie
1189 Views
4 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Moderator
233 Views
2 replies
0 likes
I am a premium plan manager. I've added an audiobook to my library in the Spotify app on my laptop. I can listen to it on my laptop, but I cannot listen to it or download it on my iPhone. I have the full 15 hours of listening time left. What am I doi...
I am a premium plan manager. I've added an audiobook to my library in the Spotify app on my laptop. I can listen to it on my laptop, but I cannot listen to it or download it on my iPhone. I have the ...
Not applicable
3139 Views
16 replies
0 likes
My way of listening to music is usually one album at a time. I am listening to one album right now and I know which one I would like to listen to next. What do I do to have the next album play automatically after the current one finishes?
My way of listening to music is usually one album at a time. I am listening to one album right now and I know which one I would like to listen to next. What do I do to have the next album play automa...
Visitor
26563 Views
17 replies
12 likes
PlanPremium CountryUKDevice(iPhone 12 mini)Operating System(iOS 17) My Question or IssueMusic keeps lowering from full volume to very quiet when opening my phone. But volume says it is full. I have tried switching off equaliser, resetting, uninstalli...
Plan Premium Country UK Device (iPhone 12 mini) Operating System (iOS 17) My Question or Issue Music keeps lowering from full volume to very quiet when opening my phone...
Moderator
89475 Views
27 replies
1 likes
My Question or IssueToday my Spotify randomly started pausing every time I would play a song. So I tried to clear the cache, uninstall and redownload it, change my password, update my phone to the latest iOS and it still is pausing. I measured the ti...
My Question or Issue Today my Spotify randomly started pausing every time I would play a song. So I tried to clear the cache, uninstall and redownload it, change my password, update my phone...
Visitor
7237 Views
19 replies
0 likes
PlanPremiumCountryUSADeviceiPhone 13Operating SystemiOS 17 My Question or IssueThis issue was occurring prior to my phone update so I don’t believe it to be a software issue. When I open Spotify I have access to all of my playlists and can open/play ...
Plan Premium Country USA Device iPhone 13 Operating System iOS 17 My Question or Issue This issue was occurring prior to my phone update so I don’t believe it to be a software issue....
Casual Listener
26441 Views
11 replies
0 likes
How do I disable videos from autoplaying on the spotify homepage on mobile? Specifically the "Videos from your top artists" section. I've noticed that they contribute to recent listens even if you don't click on them. Even if you turn off canvas they...
How do I disable videos from autoplaying on the spotify homepage on mobile? Specifically the "Videos from your top artists" section. I've noticed that they contribute to recent listens even if you do...
Spotify Star
285 Views
1 replies
0 likes
No trace of one of my most frequently used playlists, not found in recovered playlists, ive checked all my filters and I know im on the same account
No trace of one of my most frequently used playlists, not found in recovered playlists, ive checked all my filters and I know im on the same account
Spotify Star
227 Views
1 replies
0 likes
On the iOS app, there's a random song that keeps showing has having played after other tracks, as if I put it on repeatedly after each other track. It's super strange. I haven't even added this song to my library, so no idea where it came from.
On the iOS app, there's a random song that keeps showing has having played after other tracks, as if I put it on repeatedly after each other track. It's super strange. I haven't even added this song ...
Spotify Star
193 Views
1 replies
0 likes
PlanPremiumCountryUSADeviceiPhone 11 My Question or IssueHi, I've been trying to transfer my local files from my computer to my iPhone to no avail. They both recognize each other as devices ready to sync but when I download the playlist on my laptop ...
Plan Premium Country USA Device iPhone 11 My Question or Issue Hi, I've been trying to transfer my local files from my computer to my iPhone to no avail. They both recognize each other...
Visitor
17218 Views
8 replies
0 likes
PlanPremiumDeviceiphone 12Operating SystemiOS 18.3 Spotify Update 9.0.14My Question or IssueI have the Spotify Recently played widget on the HOMESCREEN of my iphone, the spotify app updated and my playlist covers are blank white with the no custom co...
Plan Premium Device iphone 12 Operating System iOS 18.3 Spotify Update 9.0.14 My Question or Issue I have the Spotify Recently played widget on the HOMESCREEN of my iphone, the spotify app upd...
Regular
4938 Views
18 replies
3 likes
PlanPremiumCountryUKDeviceiPhone 13 miniOperating SystemiOS 17.5.1 My Question or IssueI download podcasts to listen to offline and they download, showing the green tick next to them when I’m on WiFi, but whenever i exit the app and go onto it when I...
Plan Premium Country UK Device iPhone 13 mini Operating System iOS 17.5.1 My Question or Issue I download podcasts to listen to offline and they download, showing the green tick next...
Newbie
3414 Views
18 replies
0 likes
PlanPremiumCountryFranceDeviceiphone 12 pro max Operating SystemiOS 18.5 My Question or IssueI can’t play Eat this playlist
Plan Premium Country France Device iphone 12 pro max Operating System iOS 18.5 My Question or Issue I can’t play Eat this playlist
Spotify Star
440 Views
1 replies
0 likes
PlanFreeCountryUnited Kingdom DeviceiPhone XROperating SystemiOS 18.4.1 My Question or IssueRecently the button to change the playback speed of podcasts has stopped working. Every other button works but when I press the speed button it doesn’t open t...
Plan Free Country United Kingdom Device iPhone XR Operating System iOS 18.4.1 My Question or Issue Recently the button to change the playback speed of podcasts has stopped work...
Moderator
700 Views
5 replies
0 likes
