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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

Lyrics not showing

Plan Premium Country Canada Device iPhone XR Operating System iOS 15.0.2 Spotify 8.6.80.1180 My Question or Issue Apparently everyone in the world got the lyrics with the update. Expect me. How do I fix this ? Or rather how will YOU fix this ?! Empti...

  • Regular
  • Not applicable
  • 398859 Views
  • 879 replies
  • 326 likes
  • 398859 Views
  • 879 replies
  • 326 likes

Downloading music on Apple Watch

Hey folks!Here's a few tips & tricks to share about downloading music from Spotify on your Apple Watch! - If you're looking to get started, check this out! Not seeing the 'Download to Apple Watch'-button yet? Make sure your Spotify app is up-to-date ...

  • Community Legend
  • Ver
  • Spotify Legend
  • 78836 Views
  • 124 replies
  • 32 likes
  • 78836 Views
  • 124 replies
  • 32 likes

Solved!! I have a different interface compared to my friends

Plan Premium Country Hong Kong Device iPhone XS Operating System iOS 13.1.3 My Question or Issue I have just start using Spotify and I realise my interface in artists is different from those of my friends. My friends have the number of liked songs un...

  • Newbie
  • n0hero
  • Casual Listener
  • 18050 Views
  • 8 replies
  • 0 likes
  • 18050 Views
  • 8 replies
  • 0 likes

Spotify app not working on my iPhone.

For about a week or two, the Spotify app on my iPhone hasn’t been working. The website works fine, but the app won’t load anything. I tried restarting my phone and that didn’t fix anything, so I deleted the app and reinstalled it. That seemed to fix ...

  • Newbie
  • For about a week or two, the Spotify app on my iPhone hasn’t been working. The website works fine, but the app won’t load anything. I tried restarting my phone and that didn’t fix anything, so I dele...
  • sendsent
  • Regular
  • 97 Views
  • 2 replies
  • 1 likes
  • 97 Views
  • 2 replies
  • 1 likes

Superuser Contribution Alexa needs a connected accessories to play spotify on this device

I have iphone 11 and I am trying to connect Alexa to spotify, but Alexa tells me I needs a connected accessories to play spotify on this device. I can see that I have successfully added spotify to Alexa and the skill is enabled. any advise ?

  • Newbie
  • I have iphone 11 and I am trying to connect Alexa to spotify, but Alexa tells me I needs a connected accessories to play spotify on this device. I can see that I have successfully added spotify to Al...
  • kkramme
  • Newbie
  • 11240 Views
  • 14 replies
  • 0 likes
  • 11240 Views
  • 14 replies
  • 0 likes

Solved!!Superuser Contribution Troubleshoot with Apple watch, downloading loading forever

PlanPremiumCountry Germany Device(iPhone 8, apple watch 6Operating System(iOS 14) My Question or IssueHi all, I have paired my apple watch to my phone and try to download Spotify play list and the only thing that I see in Downloads is loading. Can yo...

  • Casual Listener
  •   Plan Premium Country  Germany   Device (iPhone 8, apple watch 6 Operating System (iOS 14)   My Question or Issue Hi all, I have paired my apple watch to my phone and...
  • AlejaR
  • Moderator
  • 17867 Views
  • 22 replies
  • 3 likes
  • 17867 Views
  • 22 replies
  • 3 likes

Problems with BMW Connected seem to have returned ?

PlanPremiumCountryUKDevice(iPhone 11)Operating System(iOS Spotify8.8.18.559 My Question or IssueA few months ago, there was issue with BMW Connect Drive - an update broke it, but it was eventuallly fixed https://community.spotify.com/t5/Ongoing-Issue...

  • Newbie
  • Plan Premium Country UK Device (iPhone 11) Operating System (iOS   Spotify8.8.18.559         My Question or Issue A few months ago, there was issue with BMW Co...
  • 60 Views
  • 0 replies
  • 0 likes
  • 60 Views
  • 0 replies
  • 0 likes

Superuser Contribution View all songs of artist?

PlanStudent PremiumCountryUSA DeviceiPhone 7Operating SystemiOS 12.4 My Question or IssueI'm looking for the list of all songs of an artist, on iOS. I know when you search an artist, you can scroll down to "See all artists," "See all songs," "See all...

  • Casual Listener
  • Plan Student Premium Country USA   Device iPhone 7 Operating System iOS 12.4   My Question or Issue I'm looking for the list of all songs of an artist, on iOS. I know when you se...
  • beef623
  • Casual Listener
  • 41843 Views
  • 24 replies
  • 31 likes
  • 41843 Views
  • 24 replies
  • 31 likes

Superuser Contribution Stopped Halfway ..and then what? please help

I discovered my music suddenly stopped while playing offline on my iphone4 and this been going on for two weeks !Now I need to resync my music all over again and it took ages to complete!Was syncing them from my imac to iphone the whole day and could...

  • Newbie
  • I discovered my music suddenly stopped while playing offline on my iphone4 and this been going on for two weeks ! Now I need to resync  my music all over again and it took ages to complete! Wa...
  • Lyubka
  • Moderator
  • 52 Views
  • 1 replies
  • 0 likes
  • 52 Views
  • 1 replies
  • 0 likes

No longer have liked song buttons

PlanPremiumCountryAustralia DeviceiPhone 14 Pro max the like song button on Home Screen is missing, the like song button on the song context menu is missing, the heart icon showing what songs you’ve liked is missing. Please revert this change.

  • Visitor
  • Plan Premium Country Australia  Device iPhone 14 Pro max   the like song button on Home Screen is missing, the like song button on the song context menu is missing, the heart icon sh...
  • kaworu_bloodpaw
  • Roadie
  • 54 Views
  • 1 replies
  • 2 likes
  • 54 Views
  • 1 replies
  • 2 likes

Album removed from Spotify's selection

The album "Holy Wood" by Marilyn Manson was removed from Spotify completely. I am trying to find out why. Is it temporary, or permanent. If so, why? I mainly signed up for spotify because of Marilyn Manson, so I need to know so I can decide whether t...

  • Newbie
  • The album "Holy Wood" by Marilyn Manson was removed from Spotify completely. I am trying to find out why. Is it temporary, or permanent. If so, why? I mainly signed up for spotify because of Marilyn ...
  • Rainabow420
  • Visitor
  • 1250 Views
  • 2 replies
  • 0 likes
  • Albums
  • 1250 Views
  • 2 replies
  • 0 likes

Superuser Contribution ¿Por qué no puedo avanzar o retroceder en el tiempo de una canción?

Cuando quiero adelantar un poco para llegar a determinada parte de una canción, no se me permite realizar dicha acción, ya que no aparece el círculo de la barra del tiempo de la canción.

  • Casual Listener
  • Cuando quiero adelantar un poco para llegar a determinada parte de una canción, no se me permite realizar dicha acción, ya que no aparece el círculo de la barra del tiempo de la canción.
  • Lyubka
  • Moderator
  • 340 Views
  • 5 replies
  • 0 likes
  • 340 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Apple TV - I have to log in every time I use the Spotify app

PlanPremiumCountryUnited StatesDeviceApple TV 4th GenOperating SystemtvOS 14.7My Question or IssueI do not stay logged in on the Apple TV app. Almost every time I use the app (it may stay logged in for a few hours), it asks me to log in and gives me ...

  • Roadie
  • Plan Premium Country United States Device Apple TV 4th Gen Operating System tvOS 14.7 My Question or Issue I do not stay logged in on the Apple TV app. Almost every time I use the app (it ma...
  • MihailY
  • Moderator
  • 16646 Views
  • 138 replies
  • 26 likes
  • 16646 Views
  • 138 replies
  • 26 likes

Spotify iPhone and Samsung bluray please help?

Anyway to play Spotify on my iPhone through my Samsung Bluray and home theater?Home Bargains Portal

  • Casual Listener
  • Anyway to play Spotify on my iPhone through my Samsung Bluray and home theater? Home Bargains Portal  
  • Prague
  • Composer
  • 2899 Views
  • 1 replies
  • 1 likes
  • 2899 Views
  • 1 replies
  • 1 likes

"Liked" songs no longer visible when viewing albums

Since the new update, one of the most useful features on Spotify for me is gone. Previously, you used to be able to look at an album and see which songs from a specific album were previously "liked" with a heart next to them. I see that the heart has...

  • Regular
  • Since the new update, one of the most useful features on Spotify for me is gone.   Previously, you used to be able to look at an album and see which songs from a specific album were previously...
  • Echo_The_Cute_Wolf
  • Roadie
  • 856 Views
  • 5 replies
  • 4 likes
  • 856 Views
  • 5 replies
  • 4 likes

Spotify not playing

Start the app on my iPhone gives me just a black screen with the Spotify icon.

  • Visitor
  • Start the app on my iPhone gives me just a black screen with the Spotify icon.
  • Prague
  • Composer
  • 254 Views
  • 1 replies
  • 1 likes
  • 254 Views
  • 1 replies
  • 1 likes

Superuser Contribution Can’t pause podcast with Bluetooth while on a speed other than x1.0

I like to listen to podcasts on 1.5 speed. However I’m not able to ever pause them using any Bluetooth device. It always has to paused using my phonePlanPremiumCountryUSADeviceIphone 8+Operating System(iOS 10.) My Question or Issue

  • Casual Listener
  • I like to listen to podcasts on 1.5 speed. However I’m not able to ever pause them using any Bluetooth device. It always has to paused using my phone Plan Premium Country USA Device Iphone 8+ ...
  • AlejaR
  • Moderator
  • 2932 Views
  • 21 replies
  • 2 likes
  • 2932 Views
  • 21 replies
  • 2 likes

Superuser Contribution Music stops or song skips when in pocket

PlanPremiumCountryHungaryDeviceIphone 13 miniOperating SystemiOS 15.4 So I used an android phone before and it was never an issue, I thought it is a touchscreen issue with the iphone but then again I disabled raise to wake and touch to wake, and it a...

  • Casual Listener
  •   Plan Premium Country Hungary Device Iphone 13 mini Operating System iOS 15.4   So I used an android phone before and it was never an issue, I thought it is a touchscreen issue w...
  • AlejaR
  • Moderator
  • 2864 Views
  • 10 replies
  • 0 likes
  • 2864 Views
  • 10 replies
  • 0 likes

Superuser Contribution Downloaded MP3s not visible in local files on 6th generation Ipad running 16.3 .1

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Alex
  • Moderator
  • 802 Views
  • 1 replies
  • 0 likes
  • 802 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify for Artists canvas bug

 PlanPremiumCountryLatviaDeviceiPhone 11Operating SystemiOS 16.2 My Question or Issue Hello! Apparently I have this weird issue that after checking 2-3 canvas of my upcoming EP, my song list gets bugged and shows repeating tracks. Here's a list befor...

1D77EBD6-D488-43E5-8E90-659737ECC883.png 7BEE5431-0216-4D9D-9261-C69FDCCFC6EC.png
  • Music Fan
  •   Plan Premium Country Latvia Device iPhone 11 Operating System iOS 16.2   My Question or Issue   Hello!   Apparently I have this weird issue that after checking 2-3 canv...
  • Joan
  • Moderator
  • 438 Views
  • 1 replies
  • 0 likes
  • 438 Views
  • 1 replies
  • 0 likes

How do I quickly see which songs are liked within a playlist?

(app) When scrolling through a playlist, you could see if it contained any of your liked songs. However, now you have to tap the three dots on each track to check whether it's liked because they removed the heart. Is there any other way to view this ...

  • Newbie
  • (app) When scrolling through a playlist, you could see if it contained any of your liked songs. However, now you have to tap the three dots on each track to check whether it's liked because they remo...
  • kaworu_bloodpaw
  • Roadie
  • 62 Views
  • 1 replies
  • 2 likes
  • 62 Views
  • 1 replies
  • 2 likes

Solved!!Superuser Contribution No download to apple watch

PlanPremiumCountryUKDeviceiPhone XR and Apple Watch 3 seriesOperating SystemiOS 16.3.1 My Question or IssueThe option to download to my Apple Watch while in Spotify has disappeared! This is the reason that I got an Apple Watch so I need this.

  • Casual Listener
  • Plan Premium Country UK Device iPhone XR and Apple Watch 3 series Operating System iOS 16.3.1   My Question or Issue The option to download to my Apple Watch while in Spotify has disap...
  • Garratt18
  • Casual Listener
  • 795 Views
  • 2 replies
  • 0 likes
  • 795 Views
  • 2 replies
  • 0 likes