Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

  • Roadie
  • Dannythyuhh
  • Casual Listener
  • 137625 Views
  • 503 replies
  • 108 likes
  • 137625 Views
  • 503 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • Rastereyes
  • Casual Listener
  • 96491 Views
  • 19 replies
  • 38 likes
  • 96491 Views
  • 19 replies
  • 38 likes

Solved!!Superuser Contribution Inconsistent playlist sync behavior on iOS vs Android, Windows and Linux

Hi,I'm experiencing an inconsistency with how Spotify shows which playlists a song is already added to — specifically on iOS.Here’s what happens:When I add a song to a playlist on Windows 11,Then open Spotify on Android or Linux (Kubuntu),I can tap t...

  • Regular
  • Hi, I'm experiencing an inconsistency with how Spotify shows which playlists a song is already added to — specifically on iOS. Here’s what happens: When I add a song to a playlist on Windows 11,...
  • Dessi
  • Moderator
  • 1652 Views
  • 23 replies
  • 0 likes
  • 1652 Views
  • 23 replies
  • 0 likes

Very high storage

PlanPremiumCountryCanadaDeviceiPhone 12 Pro MaxOperating SystemiOS 17.5.1 My Question or IssueI don't understand how the storage of Spotify is being calculated. It says that Spotify is using 29.45 GB and when I click on Spotify in my settings, it say...

  • Casual Listener
  •   Plan Premium Country Canada Device iPhone 12 Pro Max Operating System iOS 17.5.1     My Question or Issue I don't understand how the storage of Spotify is being calculate...
  • galex74
  • Visitor
  • 603 Views
  • 6 replies
  • 0 likes
  • 603 Views
  • 6 replies
  • 0 likes

Superuser Contribution Car Bluetooth issue - automatically goes on repeat

Lately I’ve noticed my car Bluetooth automatically putting my Spotify playlist/album on repeat instead of just playing through then going to recommended songs. It also seems to cancel out podcasts I have added to my queue. How do I fix this?

  • Regular
  • Lately I’ve noticed my car Bluetooth automatically putting my Spotify playlist/album on repeat instead of just playing through then going to recommended songs. It also seems to cancel out podcasts I...
  • MihailY
  • Moderator
  • 769 Views
  • 4 replies
  • 0 likes
  • 769 Views
  • 4 replies
  • 0 likes

Superuser Contribution Stream not starting on Amazon Echo Studio anymore

PlanPremiumCountryGermanyDeviceAmazon Echo Studio / iPhone 13 My Question or IssueSince a few days I can't stream Spotify on my Amazon Echo Studio. I didn't change anything and on other Echo devices in the same household everything works fine but on ...

  • Regular
  • Plan Premium Country Germany Device Amazon Echo Studio / iPhone 13   My Question or Issue Since a few days I can't stream Spotify on my Amazon Echo Studio. I didn't change anything and o...
  • Jacob-Burckhardt
  • Newbie
  • 2276 Views
  • 12 replies
  • 2 likes
  • 2276 Views
  • 12 replies
  • 2 likes

Superuser Contribution Disable "New Releases From"

I am a Premium user and on my iPhone the very top of the screen is always taken up by a "New Releases From: XXX" where XXX = some random artist I don't know/follow". I don't follow anyone and I don't want a part of my small screen taken up by unwante...

  • Visitor
  • I am a Premium user and on my iPhone the very top of the screen is always taken up by a "New Releases From: XXX" where XXX = some random artist I don't know/follow".  I don't follow anyone and I...
  • khburres
  • Casual Listener
  • 6871 Views
  • 9 replies
  • 16 likes
  • 6871 Views
  • 9 replies
  • 16 likes

Solved!!Superuser Contribution CarPlay does not list all artists when iPhone is connected

PlanPremiumCountryUSADeviceiPhone 12 MiniOperating SystemiOS 15.2.1 My Question or IssueWhen I connect my iPhone via CarPlay to my car (2021 Subaru Crosstrek Premium), not all of my artists are listed, regardless of whether I follow them. I can see t...

  • Regular
  • Plan Premium Country USA Device iPhone 12 Mini Operating System iOS 15.2.1   My Question or Issue When I connect my iPhone via CarPlay to my car (2021 Subaru Crosstrek Premium), not al...
  • mwexler
  • Music Fan
  • 21096 Views
  • 72 replies
  • 4 likes
  • Carplay
    iphone
    Subaru
  • 21096 Views
  • 72 replies
  • 4 likes

Stop the music compression- Your killing my ears

Why are you (Spotify) still compressing the music ? I know Spotify claims they are not compressing the music if you disable the volume normalizer. Well disabling it does nothing to stop whatever compression method they are using. I was a premium memb...

  • Regular
  • Why are you (Spotify) still compressing the music ? I know Spotify claims they are not compressing the music if you disable the volume normalizer. Well disabling it does nothing to stop whatever comp...
  • Defne_666
  • Newbie
  • 4408 Views
  • 4 replies
  • 8 likes
  • 4408 Views
  • 4 replies
  • 8 likes

Superuser Contribution No audio playback ios

PlanPremiumCountrynetherlandsDevice(iPhone 14Operating System(iOS 18.4.1 My Question or IssueI have no audio playback, songs are playing but i hear nothing. Other apps do have audio. I deleted spotify, restarted my phone but nothing seems toch work.

  • Visitor
  • Plan Premium Country netherlands Device (iPhone 14 Operating System (iOS 18.4.1   My Question or Issue I have no audio playback, songs are playing but i hear nothing. Other apps do hav...
  • Yordan
  • Moderator
  • 127 Views
  • 1 replies
  • 0 likes
  • 127 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can "Up Next" be disabled on Apple TV app?

PlanPremium CountryUSA DeviceApple TV Operating SystemApple TV iOS 18.2 [22K155] Spotify version2024.12.16_5-2161bd8 release-v2.283-8-gefidccib-mlpvhz HEAD-v3.205.189-g26300ce7 1.50.5 My Question or IssueIs there any way to disable the "Up Next" feat...

  • Casual Listener
  • Plan Premium   Country USA   Device Apple TV   Operating System Apple TV iOS 18.2 [22K155]   Spotify version 2024.12.16_5-2161bd8 release-v2.283-8-gefidccib-mlpv...
  • emilyward749
  • Regular
  • 781 Views
  • 3 replies
  • 1 likes
  • 781 Views
  • 3 replies
  • 1 likes

How do I get usable version of Spotify on my old iPhone?

Hi everyone!, I have an iPhone SE that I bought in 2017 (iOS 10.3.2 (14F89) - never updated it) on which, until recently, I was running without issues some pre-2019 version of Spotify (I haven't been able to figure out exactly what version, though I ...

  • Casual Listener
  • Hi everyone!,   I have an iPhone SE that I bought in 2017 (iOS 10.3.2 (14F89) - never updated it) on which, until recently, I was running without issues some pre-2019 version of Spotify (I hav...
  • John249
  • Casual Listener
  • 573 Views
  • 4 replies
  • 0 likes
  • 573 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Apple Watch - Adding New Tracks to Downloaded Playlist

PlanPremiumCountryUSADevice(iPhone 8, Apple Watch Series 3 (GPS + Cellular))Operating System(iOS 14.6, Apple Watch OS 7.5) My Question or IssueAfter finally navigating how to download a playlist to my Apple Watch, I am now unsure of how to add tracks...

  • Casual Listener
  • Plan Premium Country USA Device (iPhone 8, Apple Watch Series 3 (GPS + Cellular)) Operating System (iOS 14.6, Apple Watch OS 7.5)   My Question or Issue After finally navigating how to...
  • AlvenT88
  • Visitor
  • 13699 Views
  • 14 replies
  • 7 likes
  • 13699 Views
  • 14 replies
  • 7 likes

Superuser Contribution Podcast (with video) Error loading, cannot play

PlanPremiumCountry Device(iPhone XS)Operating System(iOS 18.3, latest Spotify version on 27/2/2025) My Question or IssueMy podcast (with video) is not loading and keep showing this A problem occured while loading, and a Session ID. Please fix, its ve...

  • Casual Listener
  • Plan Premium Country   Device (iPhone XS) Operating System (iOS 18.3, latest Spotify version on 27/2/2025)   My Question or Issue My podcast (with video) is not loading and keep s...
  • OscarDC
  • Moderator
  • 371 Views
  • 3 replies
  • 0 likes
  • 371 Views
  • 3 replies
  • 0 likes

Solved!! Does spotify work on iPod Touch?

I have been looking into getting an iPod touch 6th or 7th gen for music, is spotify compatible and what generations better?

Screenshot 2024-10-04 at 16.21.31.png
  • Gig Goer
  • I have been looking into getting an iPod touch 6th or 7th gen for music, is spotify compatible and what generations better?    
  • MikoNambio
  • Visitor
  • 3977 Views
  • 3 replies
  • 0 likes
  • 3977 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify starts playing halfway through most recent song on CarPlay

PlanPremiumCountryUSADeviceiPhone 16 Pro MaxOperating SystemiOS 18.4.1 My Question or IssueThis issue started when I was trying to build a playlist, so I was going through my library sorted by title. Now no matter what song I’m listening to when I st...

  • Newbie
  • Plan Premium Country USA Device iPhone 16 Pro Max Operating System iOS 18.4.1   My Question or Issue This issue started when I was trying to build a playlist, so I was going through my...
  • OscarDC
  • Moderator
  • 183 Views
  • 2 replies
  • 0 likes
  • 183 Views
  • 2 replies
  • 0 likes

Superuser Contribution Podcasts don’t change to following track when finished playing

PlanPremiumCountryUSADevice(IPHONE 13Pro)Operating System(iOS 17.5.1) My Question or IssueWhen podcasts finish playing, they don’t change to the next audio track. It somehow goes back to the beginning of the podcast and it’s getting rather annoying. ...

  • Gig Goer
  • Plan Premium Country USA Device (IPHONE 13Pro) Operating System (iOS 17.5.1)   My Question or Issue When podcasts finish playing, they don’t change to the next audio track. It somehow ...
  • MihailY
  • Moderator
  • 890 Views
  • 9 replies
  • 0 likes
  • 890 Views
  • 9 replies
  • 0 likes

Superuser Contribution App Notifications for Music/Podcasts do not work

PlanPremiumCountryUKDeviceiPhone 15 Pro Max, iPad Pro 12.9, MacBook Pro 16Operating SystemiOS, iPadOS, Mac OS My Question or IssueDoes anyone else not get any notifications on any of their devices for new episodes being released or new music? I used ...

  • Newbie
  • Plan Premium Country UK Device iPhone 15 Pro Max, iPad Pro 12.9, MacBook Pro 16 Operating System iOS, iPadOS, Mac OS   My Question or Issue Does anyone else not get any notifications o...
  • Thewlett12
  • Newbie
  • 1855 Views
  • 13 replies
  • 2 likes
  • Premium
  • 1855 Views
  • 13 replies
  • 2 likes

I paid premium but the app doesn’t know that.

PlanPremiumCountryNz Device(iPhone 8Operating System(iOS 10, Android Oreo, Windows 10,etc.) I’ve paid premium but the app doesn’t know that. Can someone help?

  • Visitor
  • Plan Premium Country Nz  Device (iPhone 8 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   I’ve paid premium but the app doesn’t know that.  Can someone help? ...
  • RezyLuis
  • Newbie
  • 864 Views
  • 3 replies
  • 0 likes
  • 864 Views
  • 3 replies
  • 0 likes

Superuser Contribution Playlists invisible on iPhone and iPod

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI keep all of my music organized as playlists, which I have organized by artist and album in ...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I keep ...
  • heco571
  • Casual Listener
  • 1415 Views
  • 20 replies
  • 1 likes
  • 1415 Views
  • 20 replies
  • 1 likes

Superuser Contribution View all songs of artist?

PlanStudent PremiumCountryUSA DeviceiPhone 7Operating SystemiOS 12.4 My Question or IssueI'm looking for the list of all songs of an artist, on iOS. I know when you search an artist, you can scroll down to "See all artists," "See all songs," "See all...

  • Casual Listener
  • Plan Student Premium Country USA   Device iPhone 7 Operating System iOS 12.4   My Question or Issue I'm looking for the list of all songs of an artist, on iOS. I know when you se...
  • zhadowoflight
  • Newbie
  • 81709 Views
  • 35 replies
  • 44 likes
  • 81709 Views
  • 35 replies
  • 44 likes