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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 37137 Views
  • 15 replies
  • 36 likes
  • 37137 Views
  • 15 replies
  • 36 likes

Solved!!Superuser Contribution How do I add an entire album or playlist to *the end of* the queue? (modified re. end)

My way of listening to music is usually one album at a time. I am listening to one album right now and I know which one I would like to listen to next. What do I do to have the next album play automatically after the current one finishes?

  • Music Fan
  • My way of listening to music is usually one album at a time. I am listening to one album right now and I know which one I would like to listen to next. What do I do to have the next album play automa...
  • coredump42
  • Casual Listener
  • 18949 Views
  • 15 replies
  • 10 likes
  • queue
  • 18949 Views
  • 15 replies
  • 10 likes

Spotify jam doesn’t work

PlanPremiumCountryNorway DeviceiPhone 13 and iPhone 8Operating System(iOS 16.7.8 and 17.5.1) My Question or IssueWe invite eachother with sms/ iMessage, snap, airdrop, Facebook messenger but nothing works. we click the link and we get into the Spotif...

  • Casual Listener
  • Plan Premium Country Norway  Device iPhone 13 and iPhone 8 Operating System (iOS 16.7.8 and 17.5.1)   My Question or Issue We invite eachother with sms/ iMessage, snap, airdrop, F...
  • MateusM
  • Spotify Star
  • 164 Views
  • 3 replies
  • 0 likes
  • 164 Views
  • 3 replies
  • 0 likes

Superuser Contribution When I open Spotify it mutes other audio streaming

PlanPremiumCountrySwedenDeviceiPhone 13Operating SystemiOS 16.1 My Question or Issue There is an error with the app in iOS.As soon as ypu open the Spotify app it mutes other streaming audio sources. So if I am listening to radio in another app and wa...

  • Visitor
  • Plan Premium Country Sweden Device iPhone 13 Operating System iOS 16.1   My Question or Issue   There is an error with the app in iOS. As soon as ypu open the Spotify app it mut...
  • basteard
  • Newbie
  • 7355 Views
  • 52 replies
  • 20 likes
  • 7355 Views
  • 52 replies
  • 20 likes

Solved!!Superuser Contribution Can't play downloaded songs/podcasts when offline

Recently, I have been consistently unable to playback downloaded podcasts/music. All of my podcasts play fine when I'm online. However, as soon as I'm outside of Wi-Fi range, nothing can be played back. Additional context: I download all of my music/...

  • Casual Listener
  • Recently, I have been consistently unable to playback downloaded podcasts/music. All of my podcasts play fine when I'm online. However, as soon as I'm outside of Wi-Fi range, nothing can be played b...
  • Eni
  • Moderator
  • 170 Views
  • 3 replies
  • 0 likes
  • 170 Views
  • 3 replies
  • 0 likes

Superuser Contribution How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

  • Visitor
  • Do i have to get premium to do it? And i have the latest version which is 8.8.44.527 but i still cant see the option  
  • lottiekins
  • Visitor
  • 110047 Views
  • 28 replies
  • 10 likes
  • 110047 Views
  • 28 replies
  • 10 likes

Superuser Contribution Downloaded podcast episodes won't show on apple watch

Hi Eni,Sorry to jump on this thread - i could not find how to start a new one?For the last week when i download podcasts to my apple watch, when i go to the 'downloaded' tab, it says for eg i have 4 downloaded episodes. But the individual episodes ar...

  • Regular
  • Hi Eni, Sorry to jump on this thread - i could not find how to start a new one? For the last week when i download podcasts to my apple watch, when i go to the 'downloaded' tab, it says for eg i hav...
  • Maria
  • Moderator
  • 507 Views
  • 14 replies
  • 0 likes
  • 507 Views
  • 14 replies
  • 0 likes

Superuser Contribution Canvas isn't working

I tried everything, on my main account canvas doesn't work, but on other accounts it does

  • Visitor
  • I tried everything, on my main account canvas doesn't work, but on other accounts it does
  • Aekkk
  • Casual Listener
  • 203 Views
  • 2 replies
  • 0 likes
  • 203 Views
  • 2 replies
  • 0 likes

Superuser Contribution AI DJ not working

the AI dj isn’t working anymore. This happened suddenly on my iPhone and iPad have updated both

  • Newbie
  • the AI dj isn’t working anymore.  This happened suddenly on my iPhone and iPad    have updated both 
  • Hexagon_1
  • Newbie
  • 5997 Views
  • 26 replies
  • 1 likes
  • 5997 Views
  • 26 replies
  • 1 likes

Solved!!Superuser Contribution [All Platforms] Changing User Profile Background Colors

Just added this post to idea suggestions, feel free to help me out by clicking here. When using Spotify, you can change your profile but not the color in the background, You might have brown, blue or purple. I currently have brown as my background co...

  • Music Fan
  • Just added this post to idea suggestions, feel free to help me out by clicking here.   When using Spotify, you can change your profile but not the color in the background, You might have brown...
  • Misspresid3nt
  • Visitor
  • 55154 Views
  • 3 replies
  • 17 likes
  • background
    colors
    Idea Exchange
    Ideas
  • 55154 Views
  • 3 replies
  • 17 likes

Superuser Contribution Shuffle mode doesn't work in the car

PlanPremiumCountryRussiaDeviceIPhone XOperating SystemIOS 15.1Shuffle mode doesn't work in the car (Mazda CX 5 2014, bluetooth)When I press the next track button, the shuffle mode turns off and the next track in the the list turns on.I have tried: re...

  • Visitor
  • Plan Premium Country Russia Device IPhone X Operating System IOS 15.1 Shuffle mode doesn't work in the car (Mazda CX 5 2014, bluetooth) When I press the next track button, the shuffle mo...
  • satt_mereno
  • Regular
  • 1445 Views
  • 2 replies
  • 1 likes
  • 1445 Views
  • 2 replies
  • 1 likes

Superuser Contribution Playlist will play random songs not on playlist

PlanPremiumCountryUsa Device(iPhone 7 PlusOperating System(iOS 12.3.1 My Question or IssueAfter wasting 45 minutes to post this due to how long meant Spotify app is on phone and laptop. I have a playlist and when I listen to it on my phone only one s...

  • Visitor
  • Plan Premium Country Usa   Device (iPhone 7 Plus Operating System (iOS 12.3.1   My Question or Issue After wasting 45 minutes to post this due to how long meant Spotify app is on...
  • _Lutz
  • Visitor
  • 62995 Views
  • 10 replies
  • 15 likes
  • 62995 Views
  • 10 replies
  • 15 likes

Solved!! Monthly free time limit

PlanFreeCountryJapan/America DeviceiPad Pro 2017Operating SystemiOS 11 My Question or IssueHello, I live in America but for summer break I am living in Japan. I am a mobile user. About 10-15 days ago there was a notification saying that I have reache...

  • Casual Listener
  • Plan Free Country Japan/America   Device iPad Pro 2017 Operating System iOS 11   My Question or Issue Hello, I live in America but for summer break I am living in Japan. I am a m...
  • JosephAlcantsrs
  • Newbie
  • 2236 Views
  • 3 replies
  • 0 likes
  • 2236 Views
  • 3 replies
  • 0 likes

Superuser Contribution ¿Por qué no puedo avanzar o retroceder en el tiempo de una canción?

Cuando quiero adelantar un poco para llegar a determinada parte de una canción, no se me permite realizar dicha acción, ya que no aparece el círculo de la barra del tiempo de la canción.

  • Casual Listener
  • Cuando quiero adelantar un poco para llegar a determinada parte de una canción, no se me permite realizar dicha acción, ya que no aparece el círculo de la barra del tiempo de la canción.
  • The0bserver
  • Casual Listener
  • 5807 Views
  • 14 replies
  • 1 likes
  • 5807 Views
  • 14 replies
  • 1 likes

Superuser Contribution Bluetooth shuffle changes

When I connect to a Bluetooth device it reshuffles my playlist. Anything added to a queue outside the playlist remains but the rest will shuffle and sometimes it plays a different song to what it was on prior to connecting to device. I’ve tried remov...

  • Music Fan
  • When I connect to a Bluetooth device it reshuffles my playlist. Anything added to a queue outside the playlist remains but the rest will shuffle and sometimes it plays a different song to what it was...
  • Novy
  • Moderator
  • 3439 Views
  • 28 replies
  • 1 likes
  • 3439 Views
  • 28 replies
  • 1 likes

Superuser Contribution my spotify isn't connecting to my discord??

when i try to connect my spotify to my discord, it doesn't work, and it shows an error saying 'failed to connect your spotify account to your discord'

  • Visitor
  • when i try to connect my spotify to my discord, it doesn't work, and it shows an error saying 'failed to connect your spotify account to your discord'
  • Yordan
  • Moderator
  • 996 Views
  • 5 replies
  • 0 likes
  • 996 Views
  • 5 replies
  • 0 likes

Superuser Contribution Album cover flickers and volume controle issues when using Spotify Connect

I just updates the Spotify app to version 8.9.34 on my iPad Pro 12" M2 and iPhone 15 Pro. Since this version, on both devices, the album cover keeps flickering when streaming via Spotify to my audio system. When playing music on my iPad or iPhone, th...

  • Regular
  • I just updates the Spotify app to version 8.9.34 on my iPad Pro 12" M2 and iPhone 15 Pro. Since this version, on both devices, the album cover keeps flickering when streaming via Spotify to my audio ...
  • Ivelina
  • Moderator
  • 1688 Views
  • 17 replies
  • 4 likes
  • 1688 Views
  • 17 replies
  • 4 likes

Google alarm automation DISABLES shuffle on selected playlist

Have setup an alarm through google home to play a playlist. Despite having the playlist set to shuffle the playlist DISABLES shuffle and plays the first song in the playlist. I have premuim spotify, using iOS17.5.1 and google home connected to a leno...

  • Visitor
  • Have setup an alarm through google home to play a playlist. Despite having the playlist set to shuffle the playlist DISABLES shuffle and plays the first song in the playlist. I have premuim spotify, ...
  • 65 Views
  • 0 replies
  • 0 likes
  • 65 Views
  • 0 replies
  • 0 likes

Superuser Contribution How do you turn off "shuffle" on "radio" playlists?

I don't often create "radio" playlists, and I don't think this was always a problem, but I've noticed when I do they don't play in order, which is a giant pain if you hear a song you liked and want to save it or just see what song it was, you have no...

  • Roadie
  • I don't often create "radio" playlists, and I don't think this was always a problem, but I've noticed when I do they don't play in order, which is a giant pain if you hear a song you liked and want t...
  • Jackbonus
  • Visitor
  • 1161 Views
  • 9 replies
  • 0 likes
  • 1161 Views
  • 9 replies
  • 0 likes

Superuser Contribution My Spotify icon disappeared from my phone!

Siri decided to help me organize my icons. I had to restore things the way I wanted. However, my Spotify icon is gone. Don’t know how to get it back

  • Visitor
  • Siri decided to help me organize my icons. I had to restore things the way I wanted. However, my Spotify icon is gone. Don’t know how to get it back
  • Ivelina
  • Moderator
  • 129 Views
  • 1 replies
  • 0 likes
  • 129 Views
  • 1 replies
  • 0 likes

Can my album be free again?

I was listing to an album on free and it was working in order and then it stopped for some weird reason

  • Visitor
  • I was listing to an album on free and it was working in order and then it stopped for some weird reason
  • Gail207Martinez
  • Casual Listener
  • 96 Views
  • 1 replies
  • 0 likes
  • 96 Views
  • 1 replies
  • 0 likes