Cannot Remove Apple Watch as Offline Device

[Zackedi]

Plan

Premium

Country

Germany

Device

iPhone 16 + Apple Watch Series 10 (new)

(Old device: Apple Watch Series 9)

Operating System

iOS 18.5 + watchOS 11.5

My Question or Issue

Hi, I recently upgraded to a new Apple Watch. However, in the Spotify app under “Download to Device,” both the new and the old Apple Watch still appear — and they’re not labeled differently, so I can’t tell which is which.

I tried logging out from all devices via my Spotify account settings, but that didn’t remove the old Apple Watch from the list.

Is there a way to remove or de-register an old Apple Watch from the “Download to Device” section in the Spotify app?

Thanks in advance for any help!

[OscarDC]

Hey @Zackedi,

Thank you for reaching out to the Community and welcome. 

To start investigating this behavior, would you mind confirming if you still have access to your older Watch? If so, we'd recommend removing the Spotify app from that Watch to see if it makes any difference. It's also worth deleting any downloaded content you may have there just in case.

If the issue persists, and if you haven't tried it yet, we'd recommend performing a clean reinstall of the app on your iPhone by following the steps mentioned in this article. 

Lastly, it would be great if you could include a screenshot where we can see both devices listed after the previous processes to take a better look at the issue.

Hope this helps. We'll be on the lookout.