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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

Dannythyuhh

Casual Listener

138421 Views

503 replies

108 likes

  • 138421 Views
  • 503 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png

Spotify Star

Rastereyes

Casual Listener

97651 Views

19 replies

38 likes

  • 97651 Views
  • 19 replies
  • 38 likes

Superuser Contribution Content Skipping Ahead Constantly

PlanPremium FamilyCountryUSADeviceiPhone 16Operating SystemiOS 18.1.1 My Question or IssueAll content (songs, podcasts, etc.) skip when connected to bluetooth. Skipping is constant, sometimes with content cutting in and out, speeding up randomly, or ...

Casual Listener

Plan Premium Family Country USA Device iPhone 16 Operating System iOS 18.1.1   My Question or Issue All content (songs, podcasts, etc.) skip when connected to bluetooth. Skipping is co...

OscarDC

Moderator

393 Views

1 replies

0 likes

skipping
  • 393 Views
  • 1 replies
  • 0 likes

(IOS/Iphone) Spotify downloads not showing in local files

hello,I just bought premium for the first time in a while and downloaded my playlist but the songs won’t show in local files. And yes, I have checked my settings but there isn’t a library option.can someone help me?

Newbie

hello, I just bought premium for the first time in a while and downloaded my playlist but the songs won’t show in local files. And yes, I have checked my settings but there isn’t a library option. ...

Amay

Spotify Star

306 Views

1 replies

0 likes

  • 306 Views
  • 1 replies
  • 0 likes

Superuser Contribution Not getting notifications about new podcast episodes even though I have them turned on

Hi, In Spotify settings I have 'New Episode Notifications' turned on for 3 podcasts, all was working fine until a few days ago, now when there is a new podcast episode I don't get a notification. I have notifications turned on in settings on my iPad ...

IMG_0601.jpg

Music Fan

Hi, In Spotify settings I have 'New Episode Notifications' turned on for 3 podcasts, all was working fine until a few days ago, now when there is a new podcast episode I don't get a notification. &n...

albertwenty1

Gig Goer

2628 Views

6 replies

2 likes

  • 2628 Views
  • 6 replies
  • 2 likes

Superuser Contribution Speed on Iwatch downloaded Podcast and music

PlanPremiumCountryItaly DeviceSmart Watch Apple Ultra 2Operating System My Question or IssueI would like to change the speed of the podcast I downloaded on the watch to listen to while I'm running

Newbie

Plan Premium Country Italy  Device Smart Watch Apple Ultra 2 Operating System   My Question or Issue I would like to change the speed of the podcast I downloaded on the watch to li...

Eni

Moderator

305 Views

1 replies

1 likes

  • 305 Views
  • 1 replies
  • 1 likes

Superuser Contribution iOS widget with slots empty

Plan Premium Country Spain Device Ipad 9 Operating System iOS 18 My Question or Issue When I put the widget on the screen only shows the album that it’s playing, and the other 4 slots remain empty. I also try to reinstall the app and the Ipad

Casual Listener

Plan Premium Country Spain Device Ipad 9 Operating System iOS 18   My Question or Issue When I put the widget on the screen only shows the album that it’s playing, and the ot...

Joan

Moderator

2118 Views

14 replies

3 likes

  • 2118 Views
  • 14 replies
  • 3 likes

Superuser Contribution Spotify fix this bug with Music Videos/Cover switch

Sometimes and especially the first time when pressing the „Switch to video“ button on a song it switches while showing a small preview of the video, instead of the cover art. It should always show cover art when switching to Music video.Please fix th...

IMG_8570.jpeg IMG_8571.jpeg

Roadie

Sometimes and especially the first time when pressing the „Switch to video“ button on a song it switches while showing a small preview of the video, instead of the cover art. It should always show co...

Joan

Moderator

334 Views

3 replies

0 likes

  • 334 Views
  • 3 replies
  • 0 likes

Superuser Contribution Poor audio quality when using bluetooth

I experience poor audio quality when using Bluetooth to stream Spotify audio. I’ve been able to replicate this issue by using Spotify’s microphone talk-to-search feature. The issue can be temporarily resolved by closing the app or restarting the devi...

Casual Listener

I experience poor audio quality when using Bluetooth to stream Spotify audio. I’ve been able to replicate this issue by using Spotify’s microphone talk-to-search feature. The issue can be temporarily...

user-removed

Not applicable

20502 Views

11 replies

2 likes

audio quality
bluetooth
  • 20502 Views
  • 11 replies
  • 2 likes

Superuser Contribution Moved to iPhone (AirPods) happens when playing on PC and app is open

Recently my AirPods started to "jump" from my Mac to the Spotify app everytime it's open, pausing my music. This seems to be a bug in the Spotify app, which when opened seems to show the "volume controls" for the Mac.Somehow this triggers the iPhone ...

Casual Listener

Recently my AirPods started to "jump" from my Mac to the Spotify app everytime it's open, pausing my music. This seems to be a bug in the Spotify app, which when opened seems to show the "volume cont...

Novy

Moderator

288 Views

3 replies

0 likes

  • 288 Views
  • 3 replies
  • 0 likes

Superuser Contribution IOS lock screen widget takes up full screen

Now the IOS lock screen widget shows the album cover too and takes up the whole lock screen, so I can't see my own background and other widgets while listening to spotify. Please change it back to the previous layout showing only the player or at lea...

Newbie

Now the IOS lock screen widget shows the album cover too and takes up the whole lock screen, so I can't see my own background and other widgets while listening to spotify. Please change it back to th...

Ivelina

Moderator

907 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Superuser Contribution I CANT FIND WHERE MY LOCAL FILES ARE STORED ON IPHONE

WHERE ARE MY LOCAL FILES STORED? IT SEEMS THEY ARE HIDDEN FROM ME ON PURPOSE. I CAN PLAY THEM/INTERACT WITH THEM THROUGH THE SPOTIFY APP BUT THEY ARE NOWHERE TO BE FOUND ON MY PHONE SO I CANT DELETE THEM

Visitor

WHERE ARE MY LOCAL FILES STORED? IT SEEMS THEY ARE HIDDEN FROM ME ON PURPOSE. I CAN PLAY THEM/INTERACT WITH THEM THROUGH THE SPOTIFY APP BUT THEY ARE NOWHERE TO BE FOUND ON MY PHONE SO I CANT DELETE ...

Eni

Moderator

321 Views

1 replies

0 likes

  • 321 Views
  • 1 replies
  • 0 likes

[Mobile] "New Music For You" Popup: How to disable?

Hi,So, having been a Premium user for many years now, today was quite dissatisfying: There was a deliberate ad on my screen when I opened the app from iOS, a promotion of some new album from some whatever artist.All my notification settings are turne...

Casual Listener

Hi, So, having been a Premium user for many years now, today was quite dissatisfying: There was a deliberate ad on my screen when I opened the app from iOS, a promotion of some new album from some w...

Jasonjcj

Newbie

1534 Views

4 replies

6 likes

  • 1534 Views
  • 4 replies
  • 6 likes

Superuser Contribution I can't scroll on the left side of the screen.

It only happens in Spotify, and it's not a issue with my display. Already performed a clean reinstall etc etc.PlanPremiumCountryBrazilDevice(iPhone 6S)Operating System(iOS 15.7.5)My Question or IssueHow do i fix this?

Regular

It only happens in Spotify, and it's not a issue with my display. Already performed a clean reinstall etc etc. Plan Premium Country Brazil Device (iPhone 6S) Operating System (iOS 15.7.5) ...

Maria

Moderator

6698 Views

26 replies

1 likes

  • 6698 Views
  • 26 replies
  • 1 likes

Superuser Contribution ¿Por qué no puedo avanzar o retroceder en el tiempo de una canción?

Cuando quiero adelantar un poco para llegar a determinada parte de una canción, no se me permite realizar dicha acción, ya que no aparece el círculo de la barra del tiempo de la canción.

Casual Listener

Cuando quiero adelantar un poco para llegar a determinada parte de una canción, no se me permite realizar dicha acción, ya que no aparece el círculo de la barra del tiempo de la canción.

user-removed

Not applicable

12384 Views

17 replies

1 likes

  • 12384 Views
  • 17 replies
  • 1 likes

Superuser Contribution iOS alarm is Silent when using Spotify Sleep Timer

When I set Do Not Disturb > Sleep Focus with an alarm time of 6am and listen to Spotify before bed and set the Sleep Timer to 1 hour or end of episode, my alarm goes off but it is silent, no audio. I am on iOS 18.1 and Spotify 8.9.92. Others have not...

Casual Listener

When I set Do Not Disturb > Sleep Focus with an alarm time of 6am and listen to Spotify before bed and set the Sleep Timer to 1 hour or end of episode, my alarm goes off but it is silent, no audio...

Novy

Moderator

1293 Views

5 replies

0 likes

  • 1293 Views
  • 5 replies
  • 0 likes

Superuser Contribution Will Spotify Premium allow Spotify to work overseas?

I live in Australia and I have a free Spotify account which works fine. However when I went to Vietnam earlier this year my Spotify would not work. In a few weeks I will be heading off to France for two months and I really need Spotify with me. Does ...

Newbie

I live in Australia and I have a free Spotify account which works fine. However when I went to Vietnam earlier this year my Spotify would not work. In a few weeks I will be heading off to France for ...

JAA22

Visitor

110605 Views

36 replies

0 likes

  • 110605 Views
  • 36 replies
  • 0 likes

Solved!!Superuser Contribution When I search a song, it's playing on reapeat instead of playing similar ones

PlanPremiumCountryPlDeviceiPhone 13 pmOperating Systemios 17.4.1My Question or IssueSame issue as here, but the solution did not work for me, any further advices? https://community.spotify.com/t5/Android/Similar-songs-not-playing-after-searched-song-...

Casual Listener

Plan Premium Country Pl Device iPhone 13 pm Operating System ios 17.4.1 My Question or Issue Same issue as here, but the solution did not work for me, any further advices? 🙂  https://...

Not applicable

4208 Views

5 replies

0 likes

  • 4208 Views
  • 5 replies
  • 0 likes

Superuser Contribution iPhone 16 Pro and AirPods Pro 2 - Music with hiss static noise

I have a iPhone 16 Pro and AirPods Pro 2. I also have a Spotify Premium account. And when I’m listening music, there is a hissing static background noise, specifically noticeable when hearing classical music loud. I have the latest IOS version and th...

Casual Listener

I have a iPhone 16 Pro and AirPods Pro 2. I also have a Spotify Premium account. And when I’m listening music, there is a hissing static background noise, specifically noticeable when hearing classic...

MihailY

Moderator

589 Views

1 replies

0 likes

  • 589 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify keeps skipping songs (iphone)

Plan: Premium DuoCountry: USADevice: iPhone SEOperating System: iOS 17.5.1 My Question or IssueSpotify keeps skipping songs mid-way through. If I try to go back to the song, it skips it at the same time as before (making me think this is a software i...

Visitor

Plan: Premium Duo Country: USA Device: iPhone SE Operating System: iOS 17.5.1   My Question or Issue Spotify keeps skipping songs mid-way through. If I try to go back t...

Not applicable

2361 Views

12 replies

1 likes

  • 2361 Views
  • 12 replies
  • 1 likes

Can’t stream playlist (just only 2 songs), on my apple watch serie 8

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

120 Views

0 replies

1 likes

  • 120 Views
  • 0 replies
  • 1 likes

Superuser Contribution Playlist Cover

PlanPremiumCountryUnited KingdomDeviceiPhone11Operating SystemMost Recent iOSMy Question or IssueI can’t add my own cover photo, it either says cannot add new image and then prompts me to try again but it never works or it says image too large which ...

Visitor

  Plan Premium Country United Kingdom Device iPhone11 Operating System Most Recent iOS My Question or Issue I can’t add my own cover photo, it either says cannot add new image and then...

DezakiDezaki

Newbie

518 Views

2 replies

0 likes

  • 518 Views
  • 2 replies
  • 0 likes