Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 70668 Views
  • 16 replies
  • 37 likes
  • 70668 Views
  • 16 replies
  • 37 likes

Audio suddenly is crappy when connected Bluetooth to car

I always connected to the car via Bluetooth and listen to Spotify and have never had the horrible sound quality for the past 3 days I’ve tried all the sound settings but nothing’s changed. The song quality is so terrible i can’t listen to it at all i...

  • Visitor
  • I always connected to the car via Bluetooth and listen to Spotify and have never had the horrible sound quality for the past 3 days I’ve tried all the sound settings but nothing’s changed. The song q...
  • MateusM
  • Spotify Star
  • 243 Views
  • 1 replies
  • 0 likes
  • 243 Views
  • 1 replies
  • 0 likes

Superuser Contribution Audiobooks don’t play next chapter

PlanPremiumCountryUKDeviceiPhone 13 Pro MaxOperating SystemiOS 17.1 My Question or Issue when I download an audiobook and play through it, as each chapter ends it should automatically play the next one but it does not. I have to completely close down...

  • Newbie
  • Plan Premium Country UK Device iPhone 13 Pro Max Operating System iOS 17.1   My Question or Issue   when I download an audiobook and play through it, as each chapter ends it shou...
  • AlejaR
  • Moderator
  • 5601 Views
  • 19 replies
  • 1 likes
  • 5601 Views
  • 19 replies
  • 1 likes

Superuser Contribution Gramofon from Fon not working in my iPad and iPhone

my plan is premium familiar.I use a iPad Pro 3rd and an iPhone 12 Pro, both with IOS 15.7.I am at Spain. I have connected my Gramofon for first time since years to my Denon ADV-M51.all seems ok but the Spotify 8.7.66.438 on my devices recognizes the ...

  • Casual Listener
  • my plan is premium familiar. I use a iPad Pro 3rd and an iPhone 12 Pro, both with IOS 15.7. I am at Spain.   I have connected my Gramofon for first time since years to my Denon ADV-M51. all...
  • Vils
  • Regular
  • 1533 Views
  • 7 replies
  • 0 likes
  • gramofon
    iOS
    iphone
  • 1533 Views
  • 7 replies
  • 0 likes

Solved!!Superuser Contribution Add To Playlists Not Working

PlanPremiumCountryUSADevice(iPhone XR)Operating System(iOS 14.6) My Question or IssueAdd to playlist hasn't been working for me recently in the sense that when I add a brand new song to one of my playlists, I can't add that same song to the same or o...

  • Casual Listener
  • Plan Premium Country USA Device (iPhone XR) Operating System (iOS 14.6)   My Question or Issue Add to playlist hasn't been working for me recently in the sense that when I add a brand ...
  • Not applicable
  • 2368 Views
  • 7 replies
  • 0 likes
  • 2368 Views
  • 7 replies
  • 0 likes

Solved!!Superuser Contribution Music cuts out for a second when locking and unlocking phone

When unlocking and locking my iPhone 13 Pro, the audio seems to stutter for an about half a second. When locking my phone specifically, the audio will be very loud for just a moment before going back to the volume it’s supposed to be at.

  • Casual Listener
  • When unlocking and locking my iPhone 13 Pro, the audio seems to stutter for an about half a second. When locking my phone specifically, the audio will be very loud for just a moment before going back...
  • Jommdotcom
  • Casual Listener
  • 415 Views
  • 2 replies
  • 0 likes
  • 415 Views
  • 2 replies
  • 0 likes

Superuser Contribution I changed plans and now my auto play function does not work. Help

I recently updated my subscription from premium duo to premium individual and my auto play functionality is no longer working. I tried switching it on and off. I also tried updating the app but I seem to not need an update. This is one of my favourit...

  • Casual Listener
  • I recently updated my subscription from premium duo to premium individual and my auto play functionality is no longer working. I tried switching it on and off. I also tried updating the app but I see...
  • OscarDC
  • Moderator
  • 244 Views
  • 3 replies
  • 0 likes
  • 244 Views
  • 3 replies
  • 0 likes

Update Apple TV!

(Apple) tvOS is one of the best interfaces to use on your TV. And luckily Spotify also has an app available for this platform. But the last few years it has really been lacking behind. While most modern TV OS’ have been receiving great updates and al...

IMG_5493.jpeg IMG_5494.jpeg IMG_5496.jpeg IMG_5497.jpeg
  • Regular
  • (Apple) tvOS is one of the best interfaces to use on your TV. And luckily Spotify also has an app available for this platform. But the last few years it has really been lacking behind.   While...
  • LeonBronze
  • Regular
  • 1399 Views
  • 2 replies
  • 27 likes
  • 1399 Views
  • 2 replies
  • 27 likes

Superuser Contribution Tradução de Musicas

PlanPremiumCountryBrazilDeviceiphone13Operating SystemiOS My Question or IssueHello, I'm using the app on an iPhone 13, but the button to activate translation is not available for me. I checked, and the app is up to date. How can I use this tool to t...

  • Visitor
  • Plan Premium Country Brazil Device iphone13 Operating System iOS   My Question or Issue Hello,  I'm using the app on an iPhone 13, but the button to activate translation is not a...
  • OscarDC
  • Moderator
  • 181 Views
  • 1 replies
  • 0 likes
  • 181 Views
  • 1 replies
  • 0 likes

Superuser Contribution No more warning preventing duplicate songs in playlists?

Relevant for Spotify computer client - adding multiple songs to playlist with potential duplicates no longer triggers warning message “this song already is in this playlist, add anyways?” this was a critical feature that helped keep playlists organiz...

  • Regular
  • Relevant for Spotify computer client - adding multiple songs to playlist with potential duplicates no longer triggers warning message “this song already is in this playlist, add anyways?”   th...
  • grc1
  • Regular
  • 12008 Views
  • 13 replies
  • 27 likes
  • 12008 Views
  • 13 replies
  • 27 likes

Superuser Contribution Why can’t I submit a 5 star review for a podcast?

When I try to rate the podcast, the submit button only appears when 1-4 stars are selected. When 5 stars are selected the submit button disappears. I want to be able to give this podcast (Dirty Money Moves by cloud10) all 5 stars because it’s my favo...

  • Visitor
  • When I try to rate the podcast, the submit button only appears when 1-4 stars are selected. When 5 stars are selected the submit button disappears. I want to be able to give this podcast (Dirty Money...
  • Maria
  • Moderator
  • 471 Views
  • 1 replies
  • 0 likes
  • 471 Views
  • 1 replies
  • 0 likes

Trying to buy an audiobook

PlanPremiumCountryUSDeviceIPhone 11, Dell laptop Operating SystemIOS17 , Windows 11 My Question or IssueWhen I click "Buy" on an audiobook, it just says "Something went wrong." I have tried on my phone browser, my computer browser, with and without w...

  • Visitor
  • Plan Premium Country US Device IPhone 11, Dell laptop  Operating System IOS17 , Windows 11   My Question or Issue When I click "Buy" on an audiobook, it just says "Something went ...
  • MateusM
  • Spotify Star
  • 231 Views
  • 1 replies
  • 0 likes
  • 231 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why are recommendations so terrible

The recommendations s*ck:- Listened to a few anime covers, now all my "Discover Weekly" is filled with disgusting covers. I'm trying to "not like" all of them, but it doesn't work.- In-playlist recommendations: the algorithm is as dumb as it can be: ...

  • Roadie
  • The recommendations s*ck: - Listened to a few anime covers, now all my "Discover Weekly" is filled with disgusting covers. I'm trying to "not like" all of them, but it doesn't work. - In-playlist r...
  • SWGHL
  • Casual Listener
  • 22448 Views
  • 26 replies
  • 42 likes
  • 22448 Views
  • 26 replies
  • 42 likes

Superuser Contribution group session - song keeps starting over

PlanPremiumCountryUSADevice(iPhone 6s)Operating SystemiOS 13.5.1 My Question or IssueI have started a group session and have a queue going. During the middle of songs, the song automatically starts over, multiple times within the same song and with m...

  • Visitor
  • Plan Premium Country USA Device (iPhone 6s) Operating System iOS 13.5.1   My Question or Issue I have started a group session and have a queue going.  During the middle of songs, ...
  • fkitletsstartover
  • Visitor
  • 9384 Views
  • 22 replies
  • 7 likes
  • bug
    Group Session
    group session bug
    iOS
  • 9384 Views
  • 22 replies
  • 7 likes

Solved!!Superuser Contribution Spotify Connect plays only silence

I can't hear any music playing from my Spotify Connect speaker (Libratone Zipp from 2012) and I'm wondering if something changed today in the Spotify Connect protocol or streaming format?I see the speaker listed as a Spotify Connect destination when ...

  • Music Fan
  • I can't hear any music playing from my Spotify Connect speaker (Libratone Zipp from 2012) and I'm wondering if something changed today in the Spotify Connect protocol or streaming format? I see the ...
  • Jofgomont
  • Visitor
  • 2243 Views
  • 44 replies
  • 3 likes
  • Connect
  • 2243 Views
  • 44 replies
  • 3 likes

Superuser Contribution Bottom bar UI glitch

PlanBasic FamilyCountryUnited StatesDeviceiPhone 15 ProOperating SystemiOS 17.6.1Spotify Version8.9.64.456My Question or Issueglitch in UI on bottom bar, home page not transparent but search and your library is

  • Regular
  •   Plan Basic Family Country United States Device iPhone 15 Pro Operating System iOS 17.6.1 Spotify Version 8.9.64.456 My Question or Issue glitch in UI on bottom bar, home page not t...
  • Ivelina
  • Moderator
  • 381 Views
  • 5 replies
  • 0 likes
  • 381 Views
  • 5 replies
  • 0 likes

Superuser Contribution Why does spotify pause any other streaming music app as soon as I open it?

When I am playing soundcloud, as soon as I open the spotify app, without pressing play, it automatically stops my soundcloud. This is extremely frustrating and did not happen last week. This just started with the last update.

  • Visitor
  • When I am playing soundcloud, as soon as I open the spotify app, without pressing play, it automatically stops my soundcloud. This is extremely frustrating and did not happen last week. This just sta...
  • yoonnel
  • Composer
  • 962 Views
  • 3 replies
  • 0 likes
  • 962 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Playlist folder doesn’t sync

On iOS 17 - when I move a playlist into a playlist folder from the Spotify website it doesn’t update in the playlist folder on the mobile app The app is on the latest version and I have waited multiple days to see if it just needed longer to sync but...

  • Casual Listener
  • On iOS 17 - when I move a playlist into a playlist folder from the Spotify website it doesn’t update in the playlist folder on the mobile app   The app is on the latest version and I have wait...
  • Spenbarkley
  • Visitor
  • 1734 Views
  • 6 replies
  • 0 likes
  • Apple iPhone app
    library malfunction
    Not syncing
    playlist folders
    Sync issue
    synching devices
  • 1734 Views
  • 6 replies
  • 0 likes

Superuser Contribution Jam problem

PlanPremiumCountryUkraineDeviceIPhone 11Operating SystemIOS 18 My Question or IssueJam not working on my phone, when I join or create a jam it just shows my own queue, I appear like Im in the jam, but Im just listening like Im alone. Already tried to...

  • Casual Listener
  • Plan Premium Country Ukraine Device IPhone 11 Operating System IOS 18    My Question or Issue Jam not working on my phone, when I join or create a jam it just shows my own queue, ...
  • Susan_GP
  • Moderator
  • 1084 Views
  • 1 replies
  • 0 likes
  • 1084 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify crashes when I’m opening my camera

Hi everyone, lately, when I’m playing my playlist and then open camera up on my iPhone the music just stops and when I get back to the app I can see that the app skipped to next song.im not on video mode, so the music shouldn’t stop because of it.. a...

  • Newbie
  • Hi everyone,  lately, when I’m playing my playlist and then open camera up on my iPhone the music just stops and when I get back to the app I can see that the app skipped to next song. im not ...
  • AlejaR
  • Moderator
  • 696 Views
  • 3 replies
  • 0 likes
  • 696 Views
  • 3 replies
  • 0 likes