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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 50257 Views
  • 15 replies
  • 36 likes
  • 50257 Views
  • 15 replies
  • 36 likes

Lyrics will shrink when switching or replaying the song

Plan: premiumVersion: 8.9.44.362Devices: IPhone 12iOS: 17.5.1Hello everyone,I have been troubled by an issue with my Spotify for a long time.The lyrics always shrink when the song switch or replay, it cannot stay in lyrics mode continuously. It shoul...

  • Visitor
  • Plan: premium Version: 8.9.44.362 Devices: IPhone 12 iOS: 17.5.1 Hello everyone, I have been troubled by an issue with my Spotify for a long time. The lyrics always shrink when the song switc...
  • MateusM
  • Spotify Star
  • 409 Views
  • 1 replies
  • 1 likes
  • 409 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Unable to choose AirPods using Spotify through

PlanPremium CountryItaly DeviceApple Watch Operating SystemwatchOS 7.3.2 My Question or IssueHi, It has been severals weeks since I no longer see my AirPods connected to Apple Watch through Spotify app. Basically, when I try to switch the audio outpu...

  • Casual Listener
  • Plan Premium   Country Italy   Device Apple Watch   Operating System watchOS 7.3.2   My Question or Issue Hi,   It has been severals weeks since I no longer se...
  • Not applicable
  • 39498 Views
  • 26 replies
  • 1 likes
  • AirPods
    Apple Watch
    Spotify
  • 39498 Views
  • 26 replies
  • 1 likes

Superuser Contribution Playback interrupted when opening other apps since downloading newest ios

PlanPremiumCountry Device(iPhone 14Operating System(iOS 17.5 My Question or IssueEver since I updated iOS Friday, whenever I open other apps like games or shopping while I’m playing Spotify, playback stops within a minute. If I go to the controls, it...

  • Casual Listener
  •   Plan Premium Country   Device (iPhone 14 Operating System (iOS 17.5   My Question or Issue Ever since I updated iOS Friday, whenever I open other apps like games or shoppi...
  • MihailY
  • Moderator
  • 1313 Views
  • 1 replies
  • 0 likes
  • 1313 Views
  • 1 replies
  • 0 likes

Superuser Contribution AirPlay stops working after pausing music

PlanPremiumCountryUSDeviceiPhone 13Operating SystemiOS 17 My Question or IssueWhen airplaying to speaker, after pausing music for 30-45 seconds, Spotify will stop playing audio. The music time ticker will still advance, but no audio will play. Steps ...

  • Regular
  • Plan Premium Country US Device iPhone 13 Operating System iOS 17   My Question or Issue When airplaying to speaker, after pausing music for 30-45 seconds, Spotify will stop playing aud...
  • OilRigDigger
  • Regular
  • 624 Views
  • 5 replies
  • 0 likes
  • 624 Views
  • 5 replies
  • 0 likes

Superuser Contribution I can't figure out how to import songs

I want to import a song from YouTube to Spotify. I searched up how to do so, but I can't find the Tools button where I should be able to import songs. I'm trying to import the song via my Iphone.

  • Visitor
  • I want to import a song from YouTube to Spotify. I searched up how to do so, but I can't find the Tools button where I should be able to import songs. I'm trying to import the song via my Iphone.
  • OscarDC
  • Moderator
  • 274 Views
  • 1 replies
  • 0 likes
  • 274 Views
  • 1 replies
  • 0 likes

Deleted Local Files playlist

PlanPremiumCountryUSADeviceiPhone 15 pro maxOperating SystemiOS 17.3.1 My Question or IssueI accidentally deleted my Local Files folder/playlist on my phone. I have tried toggling the local files setting on and off, deleting the app fully through the...

  • Newbie
  •   Plan Premium Country USA Device iPhone 15 pro max Operating System iOS 17.3.1   My Question or Issue I accidentally deleted my Local Files folder/playlist on my phone. I have t...
  • ribezaz
  • Rising Star 4
  • 271 Views
  • 1 replies
  • 1 likes
  • 271 Views
  • 1 replies
  • 1 likes

Superuser Contribution Music stops during track

PlanPremiumCountryUSADeviceiPhone 12Operating SystemIos Music stops during track playback off playlist.

  • Visitor
  • Plan Premium Country USA Device iPhone 12 Operating System Ios   Music stops during track playback off playlist.   
  • Kiril
  • Moderator
  • 557 Views
  • 1 replies
  • 0 likes
  • 557 Views
  • 1 replies
  • 0 likes

Spatial Audio Support

Has anyone heard if / when Spotify plans to support spatial audio on iOS?

  • Visitor
  • Has anyone heard if / when Spotify plans to support spatial audio on iOS? 
  • Hahahaha80
  • Visitor
  • 110906 Views
  • 27 replies
  • 216 likes
  • 110906 Views
  • 27 replies
  • 216 likes

Superuser Contribution Blocks of lyrics are skipped when airplaying from iPhone to TV

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountryUSADevice(iPhone 13)Operating System(iOS 17) My Question or IssueThere are some songs (noticeably Taylor Swifts TT...

  • Visitor
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country USA Device (iPhone 13) Operating System (iOS 17) ...
  • Susan_GP
  • Moderator
  • 266 Views
  • 1 replies
  • 0 likes
  • 266 Views
  • 1 replies
  • 0 likes

Yamaha Music Cast

PlanFree/PremiumCountryHi, can somebody please enlighten me. I have a Premium subscription set to very high quality. I am using an ipad and streaming to a Yamaha WXC50 preamp/streamer using Music Cast. When I select Spotify from the Yamaha Nusic Cast...

  • Newbie
  • Plan Free/Premium CountryHi, can somebody please enlighten me. I have a Premium subscription set to very high quality. I am using an ipad and streaming to a Yamaha WXC50 preamp/streamer using Music...
  • AdrienBud
  • Casual Listener
  • 991 Views
  • 2 replies
  • 4 likes
  • 991 Views
  • 2 replies
  • 4 likes

Superuser Contribution Scroll freezes while navigating app

When trying to scroll up or down on any of the tabs in the Spotify app, it suddenly stops and won't allow me to scroll anymore. This also happens when trying to scroll on horizontal sections like "suggested albums" and "favorite artists" on the home ...

  • Newbie
  • When trying to scroll up or down on any of the tabs in the Spotify app, it suddenly stops and won't allow me to scroll anymore. This also happens when trying to scroll on horizontal sections like "su...
  • MihailY
  • Moderator
  • 332 Views
  • 1 replies
  • 0 likes
  • 332 Views
  • 1 replies
  • 0 likes

Superuser Contribution Podcast skips to a completely different podcast after I pause and resume

The past few days, if I pause a podcast and then try to resume listening, it skips to a completely different podcast. This happens on and off WiFi. I listen to downloaded podcasts, and when I’m on WIFI, it’ll jump to episodes of podcasts I don’t list...

  • Visitor
  • The past few days, if I pause a podcast and then try to resume listening, it skips to a completely different podcast. This happens on and off WiFi. I listen to downloaded podcasts, and when I’m on WI...
  • Maria
  • Moderator
  • 227 Views
  • 1 replies
  • 0 likes
  • 227 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Unable to disable data saver

Plan: Premium Family membership Country: GermanyDevice: iPhone 7 PlusOperating System: iOS 13.5 My Question or Issue I cannot disable Data saver mode. My decide is running the latest iOS version, I removed and reinstalled the app and turned off the c...

  • Casual Listener
  •   Plan: Premium Family membership  Country: Germany Device: iPhone 7 Plus Operating System: iOS 13.5   My Question or Issue   I cannot disable Data saver mode. My decide i...
  • Maria
  • Moderator
  • 1762 Views
  • 6 replies
  • 0 likes
  • 1762 Views
  • 6 replies
  • 0 likes

Superuser Contribution After switching to free plan, I can no longer play any songs

I’ve recently moved countries and came to the end of my premium, since then I’ve been unable to play any songs from anyone.Every single artist and playlist songs is greyed and pressing the play button doesn’t do anything nor does it make the song hot...

  • Newbie
  • I’ve recently moved countries and came to the end of my premium, since then I’ve been unable to play any songs from anyone. Every single artist and playlist songs is greyed and pressing the play b...
  • Yordan
  • Moderator
  • 336 Views
  • 1 replies
  • 0 likes
  • 336 Views
  • 1 replies
  • 0 likes

Problem with complete discography

PlanPremiumCountryGermanyDeviceiPhone 12Operating SystemiOS 17 My Question or IssueHi everyone. A couple of days now I cannot see the full discography of many artists. In the preview I See the thumbnails, but when I Click for the full discography, I ...

  • Casual Listener
  • Plan Premium Country Germany Device iPhone 12 Operating System iOS 17   My Question or Issue Hi everyone.  A couple of days now I cannot see the full discography of many artists....
  • Amayy
  • Spotify Star
  • 328 Views
  • 3 replies
  • 0 likes
  • 328 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution [iOS, Preview widget] Songs from the preview widget for the playlist are not in the actual playlist

I’m swiping through a few songs in preview widget for featured playlist at Home screen and like them, so I decide to listen to the whole playlist, and tap “play” right from the widget. Surprisingly, songs that were shown in a widget and sparked my in...

IMG_2347.jpeg IMG_2351.jpeg IMG_2348.jpeg IMG_2355.jpeg
  • Music Fan
  • I’m swiping through a few songs in preview widget for featured playlist at Home screen and like them, so I decide to listen to the whole playlist, and tap “play” right from the widget.   Surpr...
  • 11163814285
  • Music Fan
  • 507 Views
  • 6 replies
  • 0 likes
  • 507 Views
  • 6 replies
  • 0 likes

Superuser Contribution Incorrect Number of Songs

DeviceiPhone 12Operating SystemiOS 14 My Question or Issue The number of songs in "Liked Songs" is incorrect. When you have 99 songs and like one more song, the total number will be 101 instead of 100.

  • Casual Listener
  • Device iPhone 12 Operating System iOS 14   My Question or Issue   The number of songs in "Liked Songs" is incorrect. When you have 99 songs and like one more song, the total number w...
  • BasHof
  • Casual Listener
  • 1776 Views
  • 4 replies
  • 0 likes
  • 1776 Views
  • 4 replies
  • 0 likes