Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with Spotify for iOS devices
As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...
It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...
MattSuda
PlanPremium DeviceiPhone 12 ProOperating System iOS 18.0.1My Question or IssueDue to the new Spotify update I don't have the little circle to remove songs from queue and I can't find anything to solve the problem
Available instructions say to go to the 3 dots at the top of the playlist, and choose from the menu. The instruction said it worked for both Android and IOS devices but neither of my devices have dots. So how can I rename a playlist?
PlanPremiumCountryUK DeviceiPhone 7 Plus Operatingios 13 My Question or IssueI'm so frustrated with using Spotify. So frustrated that I've switched between Spotify and apply music several times this year. Apple Music I find just works well, no issues...
I cannot understand why my recents will not synchronize. Please help
I updated my app on my phone and when i'm trying to log into my acc it says "Something went wrong", so i can't use it
Hi can I get clarity on how the downloaded songs function works on the Apple Watch. If I have playlists with over 100 songs it will download up to 100 songs. however on playback if I want to play the full playlist and happy for it to use cellular to ...
Everytime I try to see my profile or others it shows as something went wrong, I’ve tried viewing it in other ways but It’s not working
Hello! For a few months now, the Spotify app for iOS has skipped tracks without control, forward and backward, when we use it in conjunction with Apple's VoiceOver screen reader. I'm on iOS 18.1.1, but this also occurs on iOS 15 for example. The prob...
PlanPremiumCountryCanadaDeviceiPhone 13Operating SystemiOS 18.0.1 My Question or IssueHello,I'm not sure when this started. but I am unable to play / shuffle all liked releases by an artist. Before I was able to do this but now the play button just d...
Using the Spotify app in my iPhone 11 to listen to podcasts with no problem until Monday when the playback speed and sleep buttons had disappeared from the Spotify play screen. I use these a lot and tried to fix it. First I restarted my phone but it ...
Hello, there is a new issue with the addable widget to the lock screen for iphone. I used to press my widget and it used to take me to spotify's home. Now, when I hit the widget from my lock screen, it begins playing the first thing off of my home pa...
Está pedindo pra atualizar a forma de pagamento eu sei como fazer isso . Minha conta é universit. Helpe plese !
PlanPremiumCountryUSDeviceiPhone 11Operating SystemiOS 17.0.3 My Question or IssueThis issue has been popping up for a few weeks now and has been going away on its own, but today I can't seem to make it work. When I try to listen to Spotify with Blue...
I have shuffle on and for some reason, when I go to replay a song or go back to it (especially if the song hadn’t actually played through) the app shuffles the songs when rewinding. So I can listen to song A, skip B, and start C. When I try to go bac...
PlanFreeCountryAustralia DeviceiPhone 6Operating SystemiOS 12.4.7 My Question or IssueThis problem started around last month, I was listening to Spotify through my AirPods trying to sleep when I noticed annoyingly that my sound kept cutting out, the ...
PlanPremiumCountryUSADeviceiPhone 14 Pro Max Operating SystemiOS 17.5.1 My Question or IssueHi, when I was listening to a playlist, I used to be able to tap the three … menu within the playlist and select a sleep timer option. Sleep timer has complet...
PlanFree Device(iPhone XR, Windows Desktop, Chrome Cast)Operating System(iOS 14.4, Windows 10,etc.) My Question or IssueAs the title suggests, both the desktop app and the mobile app are showing a 'Premium users only' message when attempting to use S...
PlanPremiumCountryAustralia Device(iPhone 12)Operating System(iOS 18.1) My Question or IssueNow playing view display corruption issue. Occurs when playing a song with video and animated artwork after playing some songs with the AI DJ. Symptoms are th...
Hi. I'm a premium user in the US, using my iPhone to connect to an Xbox Series X. This afternoon, while I was playing games and listening to Spotify in the background, the app disconnected from the Xbox. When I've tried to reconnect, the Xbox app goe...