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Please see below the most popular frequently asked questions.

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Ongoing Issues

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 37153 Views
  • 15 replies
  • 36 likes
  • 37153 Views
  • 15 replies
  • 36 likes

I paid premium but the app doesn’t know that.

PlanPremiumCountryNz Device(iPhone 8Operating System(iOS 10, Android Oreo, Windows 10,etc.) I’ve paid premium but the app doesn’t know that. Can someone help?

  • Visitor
  • Plan Premium Country Nz  Device (iPhone 8 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   I’ve paid premium but the app doesn’t know that.  Can someone help? ...
  • Bittencourt
  • Spotify Star
  • 147 Views
  • 2 replies
  • 0 likes
  • 147 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Shuffle not working on Apple Watch app

DeviceApple Watch 9 (SIM-less version)Operating System10.4 (21T216) My Question or IssueShuffle is not working on the Apple Watch app on downloaded/offline playlists. Hitting/enabling shuffle on a playlist will just play the songs in order.Using the ...

  • Newbie
  • Device Apple Watch 9 (SIM-less version) Operating System 10.4 (21T216)   My Question or Issue Shuffle is not working on the Apple Watch app on downloaded/offline playlists. Hitting/enablin...
  • Ivelina
  • Moderator
  • 449 Views
  • 1 replies
  • 0 likes
  • 449 Views
  • 1 replies
  • 0 likes

Superuser Contribution Autoplay doesn't work

Every time I search for a song, after that one song is over, nothing else plays right after.I have Autoplay turned on. Shouldn't that make the app play something similar and just keep rolling?I've tried checking previous similar questions, but they w...

  • Casual Listener
  • Every time I search for a song, after that one song is over, nothing else plays right after. I have Autoplay turned on. Shouldn't that make the app play something similar and just keep rolling? ...
  • Roeiben100
  • Casual Listener
  • 577 Views
  • 7 replies
  • 0 likes
  • 577 Views
  • 7 replies
  • 0 likes

Superuser Contribution Lyrics not showing

PlanPremiumCountry MéxicoDeviceiPhone XSOperating SystemiOS 13.14 Lyrics aren’t showing on iPhone XS, tried reinstalling, restarting the phone but nothing works, there’s no option on settings neither.

  • Visitor
  • Plan Premium Country  México Device iPhone XS Operating System iOS 13.14   Lyrics aren’t showing on iPhone XS, tried reinstalling, restarting the phone but nothing works, there’s n...
  • MylleAlves
  • Visitor
  • 92575 Views
  • 47 replies
  • 32 likes
  • 92575 Views
  • 47 replies
  • 32 likes

Cannot remember username and email address

Im no longer using my account in spotify but my payment still ongoing

  • Visitor
  • Im no longer using my account in spotify but my payment still ongoing
  • AdamDam
  • Spotify Star
  • 222 Views
  • 1 replies
  • 0 likes
  • 222 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution DJ Mispronouncing Japanese Characters

I listen to a lot of Jpop and when the DJ pronounces the names of songs or artists in Japanese, sometimes it skips them (which is fine) but sometimes it says this type of gibberish or thing I don't understand... "en ite ran" over and over again. Some...

  • Visitor
  • I listen to a lot of Jpop and when the DJ pronounces the names of songs or artists in Japanese, sometimes it skips them (which is fine) but sometimes it says this type of gibberish or thing I don't u...
  • Not applicable
  • 731 Views
  • 7 replies
  • 1 likes
  • 731 Views
  • 7 replies
  • 1 likes

iPhone aquecendo

iPhone em iOS 17.4 e 16.6. Em aquecimento durante o uso do app em segundo plano

  • Visitor
  • iPhone em iOS 17.4 e 16.6. Em aquecimento durante o uso do app em segundo plano 
  • Bittencourt
  • Spotify Star
  • 208 Views
  • 1 replies
  • 0 likes
  • 208 Views
  • 1 replies
  • 0 likes

Solved!! iPhone/MBUX Bluetooth each alternate time connects doesn't play music

PlanPremiumCountryAustraliaDeviceiPhone Pro Max 14Operating SystemiOS 17.4 My Question or IssueIt's been working perfectly up until maybe a month or so now, since a month or so ago, each time i start car Spotify will connect up and play, however I fi...

  • Casual Listener
  • Plan Premium Country Australia Device iPhone Pro Max 14 Operating System iOS 17.4   My Question or Issue It's been working perfectly up until maybe a month or so now, since a month or ...
  • GizmoAMG
  • Casual Listener
  • 483 Views
  • 2 replies
  • 0 likes
  • 483 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify connects to Sonos when I'm listening on my headphones.

I have an iPhone and I listen to Spotify via iOS app. I recently set up Sonos speakers in my house.When I'm at the gym or when I'm driving my car listening to Spotify, my music will stop and I notice that Spotify jumped to my Sonos speakers in my kit...

  • Casual Listener
  • I have an iPhone and I listen to Spotify via iOS app. I recently set up Sonos speakers in my house. When I'm at the gym or when I'm driving my car listening to Spotify, my music will stop and I no...
  • OscarDC
  • Moderator
  • 847 Views
  • 6 replies
  • 0 likes
  • 847 Views
  • 6 replies
  • 0 likes

Superuser Contribution Canvas feature gone

I don’t have access to the canvas feature on my iPhone 14

  • Visitor
  • I don’t have access to the canvas feature on my iPhone 14
  • yeetusissocool
  • Newbie
  • 1407 Views
  • 10 replies
  • 0 likes
  • 1407 Views
  • 10 replies
  • 0 likes

Superuser Contribution Spotify Connect is NOT working for volume controlling

Plan : PremiumDevice: iphone13Operating System iOSMy Question or Issue Dear community, and spotify,I think spotify connect is not working for volume controlling. I have been using spotify with other speakers and web players using spotify sdks, and my...

  • Music Fan
  • Plan : Premium Device: iphone13 Operating System iOS My Question or Issue   Dear community, and spotify, I think spotify connect is not working for volume controlling.  I h...
  • areallytallguy
  • Casual Listener
  • 28858 Views
  • 74 replies
  • 28 likes
  • Connect
    control
    volume
  • 28858 Views
  • 74 replies
  • 28 likes

Superuser Contribution iOS Playback is interrupted while driving

PlanPremiumCountryGermanyDeviceiPhone 15 Pro MaxOperating SystemiOS 17.4 My Question or IssueWhile driving with the car the running playback is interrupted very shortly (multiple dropouts in sequence, each < 1s) at some repeatable points where phone ...

  • Casual Listener
  • Plan Premium Country Germany Device iPhone 15 Pro Max Operating System iOS 17.4   My Question or Issue While driving with the car the running playback is interrupted very shortly (mult...
  • AndreasDeh
  • Casual Listener
  • 231 Views
  • 2 replies
  • 0 likes
  • 231 Views
  • 2 replies
  • 0 likes

Fix bug in voting for ideas

When i try to vote for an idea (using safari on ios) my vote doesn't register. specifically i want to vote “yes! A thousand times yes!” on all the idea posts about how the new personalized radio feature sucks in comparison to the old one. I want radi...

  • Visitor
  • When i try to vote for an idea (using safari on ios) my vote doesn't register.   specifically i want to vote “yes! A thousand times yes!” on all the idea posts about how the new personalize...
  • MateusM
  • Spotify Star
  • 168 Views
  • 1 replies
  • 0 likes
  • 168 Views
  • 1 replies
  • 0 likes

Apple watch audiobook speed

I am in Australia using an Apple watch ultra. I would like to listen to Audiobooks at 1.5x speed but there is no ability to change this. When will it be built in?Thanks

  • Newbie
  • I am in Australia using an Apple watch ultra.   I would like to listen to Audiobooks at 1.5x speed but there is no ability to change this.   When will it be built in? Thanks
  • MateusM
  • Spotify Star
  • 187 Views
  • 1 replies
  • 1 likes
  • 187 Views
  • 1 replies
  • 1 likes

Superuser Contribution Apple Watch plays wrong podcast when selected from "Your Episodes" when on LTE

PlanPremiumCountryItalyDeviceiPhone Xs, Apple Watch Series 7 LTEOperating SystemiOS 17.4, Watch OS 10.4 My Question or Issue Hello, when selecting a podcast from the "Your Episodes" section from the Apple Watch app, something strange happens: - If th...

  • Music Fan
  • Plan Premium Country Italy Device iPhone Xs, Apple Watch Series 7 LTE Operating System iOS 17.4, Watch OS 10.4   My Question or Issue   Hello, when selecting a podcast from the "...
  • MihailY
  • Moderator
  • 221 Views
  • 1 replies
  • 0 likes
  • Apple Watch
    LTE
    Podcasts
  • 221 Views
  • 1 replies
  • 0 likes

Solved!! *Preview* of Songs is SILENT (*Playing* songs works fine)

PlanFree/PremiumCountry Device(iPhone SE)Operating System(iOS 17.3.1) My Question or IssueI have a new release on Spotfy, done through DistroKid. The songs PLAY correctly, from beginning to end. The complete song is correct. No problem there. The son...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone SE) Operating System (iOS 17.3.1)   My Question or Issue I have a new release on Spotfy, done through DistroKid.   The songs PLA...
  • jeremy_pv
  • Casual Listener
  • 187 Views
  • 1 replies
  • 0 likes
  • Other
  • 187 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Single local files tracks are disappearing from my mobile phone

I've been having the local files system work well for a while, but occasionally a track that I've had downloaded for months or longer will disappear from my Spotify mobile (IOS) . I tried undownloading and re-downloading the playlist, but when I shut...

  • Casual Listener
  • I've been having the local files system work well for a while, but occasionally a track that I've had downloaded for months or longer will disappear from my Spotify mobile (IOS) . I tried undownloadi...
  • ajmaatos
  • Newbie
  • 1022 Views
  • 6 replies
  • 1 likes
  • 1022 Views
  • 6 replies
  • 1 likes

Superuser Contribution Spotify plays like shuffle is on when I start listening to it the next day

When I’m on my way home from work I listen to my playlist that is in alphabetical order. When I get home I pause Spotify and when I wake up or come back to listing two or three hours later it’s playing like shuffle is on and shuffle is not on, I have...

  • Regular
  • When I’m on my way home from work I listen to my playlist that is in alphabetical order. When I get home I pause Spotify and when I wake up or come back to listing two or three hours later it’s playi...
  • Dalesk
  • Regular
  • 1023 Views
  • 24 replies
  • 0 likes
  • 1023 Views
  • 24 replies
  • 0 likes