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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 50257 Views
  • 15 replies
  • 36 likes
  • 50257 Views
  • 15 replies
  • 36 likes

failed payment help

The payment failed. Please try again, use a different payment card or a different payment method. Go to our support.

  • Visitor
  • The payment failed. Please try again, use a different payment card or a different payment method. Go to our support.
  • Not applicable
  • 316 Views
  • 3 replies
  • 0 likes
  • 316 Views
  • 3 replies
  • 0 likes

Superuser Contribution Lower Pitch on Music on all my devices

PlanPremiumCountryUnited StatesDeviceiPhone 15 Pro, Samsung TV, Inspiron 5579Operating SystemiOS 17.5.1 (iPhone), Version 2501 (Samsung TV), Windows 10 Version 22H2 (Inspiron) My Question or IssueThe pitch on all my music between these three devices ...

  • Newbie
  • Plan Premium Country United States Device iPhone 15 Pro, Samsung TV, Inspiron 5579 Operating System iOS 17.5.1 (iPhone), Version 2501 (Samsung TV), Windows 10 Version 22H2 (Inspiron)   ...
  • Novy
  • Moderator
  • 292 Views
  • 1 replies
  • 0 likes
  • 292 Views
  • 1 replies
  • 0 likes

Superuser Contribution Canvas/preview videos no longer work if I have 'reduce motion' enabled in iOS.

Within the past few weeks canvas and preview videos no longer work, it just shows a static image that does not move. If I disable 'reduce motion' under iOS settings (under Accessibility > Motion) then the videos start working again, however, this was...

  • Casual Listener
  • Within the past few weeks canvas and preview videos no longer work, it just shows a static image that does not move. If I disable 'reduce motion' under iOS settings (under Accessibility > Motion) ...
  • Ivelina
  • Moderator
  • 336 Views
  • 1 replies
  • 0 likes
  • Canvas
    iOS
    video
  • 336 Views
  • 1 replies
  • 0 likes

Superuser Contribution Completely closing/stopping a song on Spotify

PlanPremiumCountryUnited KingdomDeviceiPhone 11 ProOperating SystemiOS latest My Question or IssueThis is infuriating to Google because everything I find is the reverse of my issue. On the Spotify app on my iPhone the only option is to pause a song, ...

  • Newbie
  • Plan Premium Country United Kingdom Device iPhone 11 Pro Operating System iOS latest   My Question or Issue This is infuriating to Google because everything I find is the reverse of my...
  • Galabouri
  • Visitor
  • 36453 Views
  • 10 replies
  • 5 likes
  • 36453 Views
  • 10 replies
  • 5 likes

Superuser Contribution Apple Watch downloads failed

PlanPremiumCountry Device(iPhone 12Operating System(iOS 10, My Question or IssueI have a playlist that is downloaded on my iPhone (12), when I select “download to Apple Watch “ it instantly says “failed” In The downloads of my watch .. .(series 6)

  • Visitor
  • Plan Premium Country   Device (iPhone 12 Operating System (iOS 10,   My Question or Issue I have a playlist  that is downloaded on my iPhone (12), when I select “download to ...
  • Paulsbeaton
  • Visitor
  • 38301 Views
  • 30 replies
  • 7 likes
  • 38301 Views
  • 30 replies
  • 7 likes

Superuser Contribution App crashing

I have a premium plan, USA, iPhone 7 updated to 15.7.3 and I have the latest update for Spotify. When I open the app, it crashes immediately. I’ve tried restarting the phone, uninstalling the app and reinstalling it, logging in and logging out of Spo...

  • Casual Listener
  • I have a premium plan, USA, iPhone 7 updated to 15.7.3 and I have the latest update for Spotify. When I open the app, it crashes immediately. I’ve tried restarting the phone, uninstalling the app and...
  • MrKennedy13
  • Visitor
  • 2306 Views
  • 4 replies
  • 1 likes
  • 2306 Views
  • 4 replies
  • 1 likes

Superuser Contribution Spotify switching devices

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/Premium PremiumCountry UK Device iPhone14(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Androi...

  • Casual Listener
  •  None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Premium Country UK   Device iPhone14 (iPhone ...
  • Trevk
  • Casual Listener
  • 301 Views
  • 3 replies
  • 0 likes
  • 301 Views
  • 3 replies
  • 0 likes

Unavailable for listening on

We have an Amazon Alexa account synced with Spotify. Alexa app sees all the Echo devices online and connected. Spotify seems then all listed under the Connect device menu. However, certain devices at random will show “unavailable for listening on.” T...

  • Visitor
  • We have an Amazon Alexa account synced with Spotify. Alexa app sees all the Echo devices online and connected. Spotify seems then all listed under the Connect device menu. However, certain devices at...
  • skipperhampton
  • Newbie
  • 3404 Views
  • 5 replies
  • 0 likes
  • 3404 Views
  • 5 replies
  • 0 likes

Superuser Contribution Won’t go back to normal set up

so I have an iPad and the webplay is somehow connected to a phone when IM LITERALLY USING A FREAKING IPAD NOT A PHONE. HOW DO I FIX THIS !!!!!!PlanFree/PremiumCountry Device(iPad 8th generation Operating System(iOS 10, Android Oreo, Windows 10,etc.) ...

  • Visitor
  • so I have an iPad and the webplay is somehow connected to a phone when IM LITERALLY USING A FREAKING IPAD NOT A PHONE. HOW DO I FIX THIS !!!!!! Plan Free/Premium Country   Device (iPad 8th...
  • Joan
  • Moderator
  • 256 Views
  • 1 replies
  • 0 likes
  • 256 Views
  • 1 replies
  • 0 likes

Auto download toggle not showing

PlanPremiumCountryGermanyDeviceiPhone 11Operating SystemiOS 17.4.1 My Question or Issue The Toggle for Auto Downloading a show isnt showing properly when the shows name is too long. Therefore it isnt possible to activate Auto-Downloads for these show...

IMG_1519.PNG
  • Casual Listener
  • Plan Premium Country Germany Device iPhone 11 Operating System iOS 17.4.1   My Question or Issue   The Toggle for Auto Downloading a show isnt showing properly when the shows nam...
  • MateusM
  • Spotify Star
  • 462 Views
  • 6 replies
  • 0 likes
  • "your shows"
    iphone
    podcast
    show
  • 462 Views
  • 6 replies
  • 0 likes

Superuser Contribution Sharing to Facebook not working with iOS 15.5

When sharing an album from Spotify using iPhone with iOS 15.5 to Facebook feeds, nothing appears, no images, no link at all. Using an Android phone works. Attached 2 images for reference. The image with album artwork is done using an Android phone. T...

  • Music Fan
  • When sharing an album from Spotify using iPhone with iOS 15.5 to Facebook feeds, nothing appears, no images, no link at all.    Using an Android phone works.    Attached 2 ima...
  • Maranychan
  • Visitor
  • 774 Views
  • 8 replies
  • 0 likes
  • 774 Views
  • 8 replies
  • 0 likes

Superuser Contribution Issues with SharePlay

PlanPremiumCountryUnited StatesDeviceIPhone SE 2020Operating SystemIOS 15.1My Question or IssueHi, I am unable to get SharePlay to work properly. All parties are using IOS 15.1 and Spotify version 8.6.78.419. After opening the app during a FaceTime, ...

  • Newbie
  •   Plan Premium Country United States Device IPhone SE 2020 Operating System IOS 15.1 My Question or Issue Hi, I am unable to get SharePlay to work properly. All parties are using IOS 1...
  • Ceruleanwings
  • Casual Listener
  • 21854 Views
  • 14 replies
  • 4 likes
  • 21854 Views
  • 14 replies
  • 4 likes

Can’t download music for offline listening on iPhone 15 Pro

I am experiencing an issue with downloading music on Spotify. The error message says, “You’ve reached the maximum number of downloaded devices.” Details:• Device: iPhone 15 Pro• OS: iOS 17• Spotify Version: 8.6.48• Plan: Premium I recently switched p...

  • Casual Listener
  • I am experiencing an issue with downloading music on Spotify. The error message says, “You’ve reached the maximum number of downloaded devices.”   Details: • Device: iPhone 15 Pro • OS: iOS ...
  • avg5377
  • Casual Listener
  • 358 Views
  • 2 replies
  • 0 likes
  • 358 Views
  • 2 replies
  • 0 likes

Superuser Contribution Podcasts keep pausing on iPhone

PlanFreeCountryUSADeviceiPhone SEOperating SystemiOS 15.2 My Question or IssueI am having an issue with listening to podcasts on my iPhone. I am able to listen to about 15-20 minutes of a podcast and then all of a sudden, it stops. When I press the p...

  • Casual Listener
  • Plan Free Country USA Device iPhone SE Operating System iOS 15.2   My Question or Issue I am having an issue with listening to podcasts on my iPhone. I am able to listen to about 15-20...
  • Norqdo
  • Regular
  • 14164 Views
  • 18 replies
  • 2 likes
  • 14164 Views
  • 18 replies
  • 2 likes

Why do I have this symbol beside some music on my playlist

Spotify keeps adding songs to my playlist with this green box and 2 diamond like images. They also have a plus and minus symbol with them, but when I minus them, other songs appear

  • Newbie
  • Spotify keeps adding songs to my playlist with this green box and 2 diamond like images. They also have a plus and minus symbol with them, but when I minus them, other songs appear
  • kyliekitlitlit
  • Visitor
  • 20116 Views
  • 2 replies
  • 0 likes
  • 20116 Views
  • 2 replies
  • 0 likes

Superuser Contribution The music/podcast keep pausing

PlanPremiumCountryIsrael DeviceiPhone 8Operating Systemios 10My Question or IssueThe music/podcast keep pausing and the button doesn’t change then after a while it starts again for a few seconds and pauses again, and so on. It doesn’t matter if I’m w...

  • Casual Listener
  • Plan Premium Country Israel  Device iPhone 8 Operating System ios 10 My Question or Issue The music/podcast keep pausing and the button doesn’t change then after a while it starts...
  • Norqdo
  • Regular
  • 10805 Views
  • 13 replies
  • 1 likes
  • 10805 Views
  • 13 replies
  • 1 likes

Can’t save photos

I’ve been trying to save cover art from a playlist but it won’t let me. I would go the the playlist click on the art then “save to photos.” Then I’ll get a message saying that Spotify needs access to my photos and that to change it in my settings and...

  • Newbie
  • I’ve been trying to save cover art from a playlist but it won’t let me. I would go the the playlist click on the art then “save to photos.” Then I’ll get a message saying that Spotify needs acce...
  • Billy-J
  • Spotify Star
  • 299 Views
  • 1 replies
  • 0 likes
  • 299 Views
  • 1 replies
  • 0 likes

Superuser Contribution Apple Watch volume control unresponsive/laggy

Spotify volume control in AW is extremely clunky. My primary use case is to listen to music when I'm running. Sometime I need to lower the volume urgently and it's impossible to do quickly. I need to stop. Look at the watch. And rotate the crown 5-6 ...

  • Casual Listener
  • Spotify volume control in AW is extremely clunky. My primary use case is to listen to music when I'm running. Sometime I need to lower the volume urgently and it's impossible to do quickly. I need to...
  • Laxman_bro55
  • Casual Listener
  • 3007 Views
  • 8 replies
  • 4 likes
  • 3007 Views
  • 8 replies
  • 4 likes

Superuser Contribution Playlist makes entire app freeze

PlanPremiumCountryFrance DeviceIPhone 13 ProOperating SystemiOS 17.5 My Question or IssueL'une de mes playlist (toujours la même) fait bug toute mon application à chaque fois que je clique dessus depuis 2 jours. Quand je clique dessus, la playlist a ...

  • Visitor
  • Plan Premium Country France   Device IPhone 13 Pro Operating System iOS 17.5   My Question or Issue L'une de mes playlist (toujours la même) fait bug toute mon application à chaq...
  • Ivelina
  • Moderator
  • 173 Views
  • 1 replies
  • 0 likes
  • 173 Views
  • 1 replies
  • 0 likes

Superuser Contribution Local files syncing broken with new version on iOS, local files deleted

I've been using local files synced from my desktop to my iPhone for a couple years now, great for long DJ mixes, I listen to those local files pretty much every day on walksSomething has happened in the past couple of days though (presumably during a...

  • Regular
  • I've been using local files synced from my desktop to my iPhone for a couple years now, great for long DJ mixes, I listen to those local files pretty much every day on walks Something has happened...
  • ry_wilcos
  • Newbie
  • 6857 Views
  • 19 replies
  • 1 likes
  • 6857 Views
  • 19 replies
  • 1 likes