Listening to songs offline doesnt work

[Eliska2]

Plan

Premium

Country

CZ

Device

iPhone 8 

Operating System

iOS 10

My Question or Issue

My spotify stopped working when i am offline, my music is downloaded and I was always able to listen to when i was offline, suddenly i am not anymore. 

[Billy-J]

Hey @Eliska2, thanks for reaching out to the Community!

First, try restarting your device. If that doesn't help, could you try a clean reinstall of the app following these steps? If you're still having trouble, can you send me a screenshot of what you're seeing exactly?

Additionally, let me know your current iOS version of your iPhone 8, as mentioned in your original post.

Let me know how this goes!

[Eliska2]

And if i have The app also in my computer will my data stay saved? I wouldnt want to redownload all my music

[Billy-J · Accepted solution]

Hey @Eliska2,

Reinstalling the app is a great step that can resolve many common issues - and you would need to re-download any downloaded music and podcasts after reinstalling the app.

I suggested the restart to see if that makes a difference but if that doesn't work, the reinstall is the next step we go through.

Let me know how everything goes!

[Eliska2]

It helped, thanks 

[Billy-J]

Hey @Eliska2, 

You're welcome. I'm happy to hear everything is back on track. If you need help in the future, don't hesitate to start a topic and the Community will be happy to help.

Have a nice day!